Professional Documents
Culture Documents
In terms of the areas in which you make the most use of external
providers – why did you choose to use external providers?
On a 5-point scale state what have been the trends in use of HRO in the
past 3-5 years
1 2 3 4 5
Increased Marginal Remained Marginal Decrease Decreased
Increase the same
❏ ❏ ❏ ❏ ❏
How satisfied are you with Very Satisfi Neutr Dissatisfi Very
Satisfi ed al ed Dissatisfi
ed ed
The strategic impact on the HR □ □ □ □ □
function (ability to have internal
staff focus more on policy /
strategy)?
The change in service quality in □ □ □ □ □
terms of improved performance
of HR staff?
The degree to which operating □ □ □ □ □
costs were avoided or reduced?
Your ability to manage □ □ □ □ □
outsourcing vendor
relationships?
The OVERALL impact on the □ □ □ □ □
organization?
How has the use of external providers changed the work of the HR department?
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Provide the most recent data on the overall level of employee turnover (company
initiated and employee initiated, include layoffs, terminations and resignations)
and/or voluntary (employee-initiated) turnover.
Provide the most recent data on the internal employee turnover in the HRM
department of the company.