Work Experience in the HR Domain:

Name of the Organization:

In which of the following HR areas do you currently make use of HR providers?

And in which areas do you make the most use of external providers.

* Attracting, Selecting & Recruiting Talent

Outsource Usage Usage Usage

d Pattern Pattern - Pattern
- Least Sometim - Most
es
Placing advertisements for job positions Yes / No
Resume screening Yes / No
Shortlisting Yes / No
Provision of temporary staff Yes / No
Coordination of interview schedules Yes / No
Reference Checks Yes / No

* Training & Developing Talent

Outsource Usage Usage Usage

d Patter Pattern - Pattern -
n - Sometime Most
Least s
Development of customized training Yes / No
programs
Delivery of technical and computer Yes / No
training
Delivery of management training Yes / No
New employee orientation sessions and Yes / No
training
Tracking employee training & Yes / No
competencies

* Compensation, Benefits & Other Rewards Activities

Outsource Usage Usage Usage

d Patter Pattern - Pattern -
n - Sometime Most
Least s
Annual employee benefit enrollment Yes / No
Salary surveys Yes / No
Delivery of employee performance reviews Yes / No
Design of group level bonus programs Yes / No
Merit pay increase planning & implementation Yes / No
Employee Recognition programs Yes / No
Health & welfare issues
* Employee Management

Outsource Usage Usage Usage

d Patter Pattern - Pattern -
n - Sometimes Most
Least
Addressing employee complaints about Yes / No
co-workers
Communicating performance results Yes / No
about the organization to employees
(quarterly updates, company
dashboards, etc.)
Communicating culture and vision to Yes / No
employees
Design of organization structure Yes / No
Union/labor relations management Yes / No
Conducting employee attitude surveys Yes / No
Resolution of employee issues and Yes/No
complaints with management
Managing Employee Contracts Yes/No

In terms of the areas in which you make the most use of external
providers – why did you choose to use external providers?

For expert Cost Saving Time Saving Lack of Company

support internal HR Policy
staff
❏ ❏ ❏ ❏ ❏

On a 5-point scale state what have been the trends in use of HRO in the
past 3-5 years
1 2 3 4 5
Increased Marginal Remained Marginal Decrease Decreased
Increase the same
❏ ❏ ❏ ❏ ❏

Based on the information provided on outsourcing in the above question, please

indicate the degree of satisfaction / dissatisfaction on the following

How satisfied are you with Very Satisfi Neutr Dissatisfi Very
Satisfi ed al ed Dissatisfi
ed ed
The strategic impact on the HR □ □ □ □ □
function (ability to have internal
staff focus more on policy /
strategy)?
The change in service quality in □ □ □ □ □
terms of improved performance
of HR staff?
The degree to which operating □ □ □ □ □
costs were avoided or reduced?
Your ability to manage □ □ □ □ □
outsourcing vendor
relationships?
The OVERALL impact on the □ □ □ □ □
organization?

How has the use of external providers changed the work of the HR department?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Provide the most recent data on the overall level of employee turnover (company
initiated and employee initiated, include layoffs, terminations and resignations)
and/or voluntary (employee-initiated) turnover.

Overall turnover: ________% Year __________

Voluntary turnover: ________ % Year __________

Provide the most recent data on the internal employee turnover in the HRM
department of the company.

Overall turnover: ________% Year __________

Voluntary turnover: ________ % Year __________