Professional Documents
Culture Documents
4, 281-287
In view of the problems facing human factors specialists, how do they feel about the
present status of their profession and its future prospects? A small number of highly
qualified practitioners were asked their opinions about various questions which have
been discussed in two previous articles in this series. In a 1979 survey they agreed that
designers rarely solicit human engineering assistance and resist human engineering
inputs; that the behavioural research reported in the literature is of relatively little
value in system development work; that government does not monitor human
engineering in system development very effectively. In a survey performed for this
article, specialists were generally optimistic about the future of their discipline but
concerned about government funding and job support under the Reagan administration;
felt that engineering and public acceptance of human factors is increasing slowly; were
ambivalent about any significant improvement in methodology; and considered that
the scope of human factors work would expand in the future. The need for human
factors should increase in the future and the future looks reasonably promising if
specialists learn to deal with a rapidly changing technological environment.
0003-6870/82/04 0281-07 $03.00 (~ 1982 Butterworth & Co (Publishers)Ltd AppliedErgonomics Docember1982 281
The 1979 survey must be translated by human engineers into specific design
terms or else the input is merely an additional burden to
In the 1979 survey (Meister, 1979) whose theme was the
the designer.
effect of government on human factors, 27 human engineers
responded along with 24 research contractors and Not unexpectedly, almost all the human engineers (96%)
30 government laboratory personnel and managers. The felt that, left on their own, designers would not incorporate
survey was deliberately elitist; it solicited only the opinions human factors considerations in design as effectively as
of those the author considered to be most qualified to would human engineers. There is considerable variability
answer his questions. among designers, a few being highly proficient in human
factors methods, the remainder much less so. If designers
As one would expect, the company human factors group
handled behavioural problems on their own, obvious
spends most of its time (63%) supporting system development
problems might be caught but not the more subtle ones.
(whether or not funded by the government), 24% of its time
Since, as was pointed out previously, design tends to be an
on government-funded research contracts and 13% on
adversary process between inputs from different disciplines,
incidental activities.
motivation to incorporate behavioural inputs - or rather
Since the human engineer attempts to apply behavioural the lack of motivation - becomes critical.
research in system development, the question of the Many human engineers (60%) view their work as
applicability of this research - as reported in journals like depending more on the human engineer's special talents
Human Factors, Ergonomics or the Journal o f Applied and persuasiveness than on a formal body of principles and
Psychology - to his problem is important. Over half (52%) data, which one can call science.
of the respondents considered that the research was non-
applicable. Obviously, many human engineers do not By a very large majority (78%) human engineers felt
believe that they are getting much out of the behavioural that behavioural research data are generally inadequate to
research reported in the literature. Sample comments about answer behavioural questions arising during system
these reports were that it was 'narrow', 'theoretical', with development. Their data do not lend themselves to concrete
'very little generalisability to system development'. design operations. In general, the human engineer needs
more specific detail than he can find in the literature. More
As has been pointed out previously, the relationship molecular aspects such as controls or displays are fairly well
between the human engineer and the designer is crucial for covered in the literature, whereas others such as task design
the effectiveness of human engineering. 64% of the human are not.
engineers felt that designers on their own are incapable of Almost half of the human engineers (48%) felt that if
understanding human factors inputs. However, some human factors is not more influential in system development,
respondents pointed out that engineers may understand it is because the necessary backup data are not available. Do
these inputs but do not push for their incorporation in human engineering handbooks like Woodson (1981) or
design. There are large individual variations in designer - Van Cott and Kinkade (1972) and military standards like
human engineer relationships. 1472C (Department of Defense, 1981) provide sufficient
76% agreed that designers do not solicit human engineering information to handle the great majority of human factors
assistance. Again there are individual variations, special design situations encountered? 44% said yes, 54% said no.
individuals and special circumstances, but the armed 80% felt that behavioural research performed under
neutrality between designer and human engineer seems the government sponsorship does not sufficiently address system
same as it was when it was first described 15 years ago development problems. On the other hand, some suggest
(Meister and Farr, 1967). A key element in securing designer that data are available but may not be used adequately; in
co-operation appears to be a supportive management. other words, that the interpretation of research results is
Respondents suggested a number of reasons to explain the perhaps as important as the research itself.
negative designer- human engineer relationship: the designer's 64% of the respondents felt that the influence human
wish to function with complete autonomy; his view of factors had on overall system development is minimal: A
human factors requirements as merely additional constraints; similar majority (69%) felt that other priorities such as cost
the human factors group's reputation which may not be very or reliability seriously diminish the influence of behavioural
positive. Human engineers may also have difficulty inputs on design.
communicating their ideas to designers.
With all this there is reason for hope. Three out of four
Slightly more than half (57%) of human engineers felt human engineers felt that over the years designers have
that there is still considerable resistance on the part of shown increasing appreciation of human factors in design.
designers to the inclusion of human factors inputs in design. The older ones tend to be more conservative. Perhaps as
The positive side is that almost half (41%) feel that the these r e t i r e . . .
situation is improving somewhat. And indeed it may be
improving, because in years past almost all human engineers
would have given a negative answer on this point. Some The 1982 survey
human engineers felt that if behavioural inputs are In this survey of 58 questionnaires mailed, 45
'reasonable', engineers will accept them. Unfortunately (approximately 78%) were returned. The survey consisted
human factors inputs are sometimes inadequate and this of a series of propositions to which those surveyed
creates resistance to or rather avoidance of the inputs. responded by checking one of five categories indicating
This resistance may result in part from the fact that, as degree of agreement or disagreement or amount of increase/
many of the respondents (72%) felt, engineers may find decrease. It was a condition that all responses be anonymous,
human factors inputs to design insufficiently precise and especially since a number of those reporting hold high
quantitative. Some pointed out that human factors data positions in industry and government.
Human factors jobs in military system development Problems facing human factors professionals
There is much less optimism about jobs resulting from A final question asked respondents to rank seven major
military system development. Only half (54%) say the problems facing human factors. Table 1 lists the problems,
number of such jobs will increase somewhat, the remainder the number of respondents ranking each problem along
feeling that the number of jobs will either remain the same the scale of 1 to 7 and the mean ranking of the problem.
or decrease. Some feel that the military will devote its This last was determined by multiplying the number ranking
money to systems that do not require extensive human a problem in each category by the rank of that category
engineering, others that human factors has not yet convinced (eg, 7 respondents in rank 1 = 7), then adding the total
the military that it is worth supporting. Those who are per problem (eg, (7 x 1) + (6 x 2) + (9 x 3 ) . . . = 90) and,
optimistic see the manpower situation in the American since not all respondents ranked every problem, dividing
military (ie, the all volunteer force) as creating a demand by the number of respondents ranking that problem (eg,
for human factors to assure maximum ultilisation of systems. 90 + 31 = 2.90). The lower the ranking, the higher the
priority the problem has.
Human factors/obs in research
There appears to be no great anticipation that jobs in The two problems tied almost in a dead heat are the
human factors research will increase. Only 28% of problem of demonstrating the worth of human factors
respondents felt that these jobs will increase; 51% that they (2"88) and lack of adequate professional training (2-90).
would remain the same; and 20% that they would decrease. The first is the acceptance problem again. The second, a
feeling that many of those claiming to be human engineers
Part of the problem is the present economic climate which
are not completely qualified.
is depressing and the feeling that the Reagan administration
and government as a whole are more application than Enough has already been said about the problem of
research-minded. In consequence the biggest growth surge gaining acceptance (which is next in importance with a
may occur in applications, which translates into human ranking of 3-13) to which the demonstration of human
engineering in industry. If there is to be any improvement factors worth is tightly linked. The problem of lack of
in the research picture, it will take time. adequate training is one which frankly the author had not
thought was a serious one. That it is serious is suggested not
Scope of human factors work only by the responses to this survey item but also by the
Almost everyone (94%) agrees that this will increase in Committee on Human Factors of the National Research
the future. One can think of scope in terms of the number Council, which recently ran a workshop to consider the
of human factors jobs that will become available or the problem of post-graduate education and those techniques
range of topics the human engineer will have to deal with. for which human factors professionals need most retraining.
Patientsand_Programs
Femursand Feeclback
implantsand impedance
Waveformsand Wheelchairs
These a r e a f e w of our f a v o u r i t e things.
is where you find them !
is where w e report them !
is where you can read about them !
is where you can discuss them l
is for you, if you are a Clinician
Engineer, Technologist, or Surgeon