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11/03/2019 Processing Urgent Changes - SAP Help Portal

Table of Contents 

Change Request Management in the We



Processing Urgent Changes 



(/viewer/8b923a2175be4939816f0981b7
US/505ac239943d4733b925caa15c49391 Use Aa
Change Management Work Center
You can use this process to make urgent changes in your production system. The urgent change is mainly
(/viewer/8b923a2175be4939816f0981b7 
US/d1ab2bc8-df8f-4f7e-ab53-9fd7a1d3a5 used for fast implementation, for example, if you want to x an error in existing functionality. The change
is transported into the production system faster than a normal change.
Processes in Change Request Managem

(/viewer/8b923a2175be4939816f0981b7
US/e48ac25411d76474e10000000a44538  Note
Request for Change
Test transports are not used in urgent changes. If an urgent change fails during testing, because the

(/viewer/8b923a2175be4939816f098 transport request was already released, a new transport request needs to be created. Then, the
US/4c315d1fdcdd4ff695f350fc984b06
developer can continue with the implementation of the required changes.
Change Document

(/viewer/8b923a2175be4939816f098 For central CTS-enabled cycles, the preliminary import function supports “uneven” cluster tracks,
US/71a7f315d1a344b6abf73e481db1 that is, not all system clusters in the cluster track contain the same number of systems with the same
Processing Normal Changes roles. For more information, see System Cluster
 (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en-
(/viewer/8b923a2175be4939816f0
US/48db938dceba518de1000000 US/b9f89d5197eb5905e10000000a44538d.html).
Processing Standard Changes
(/viewer/8b923a2175be4939816f0
US/b94c1c6855094ab5a6cfdc86a3  Caution
Processing Urgent Changes As transport requests created outside of Change Request Management cannot be identi ed by the
 same application as belonging to a scenario, users must not be permitted to create, maintain, or
(/viewer/8b923a2175be4939816f
US/48db8900a73b04e7e1000000 release transport requests or tasks directly in the Transport Organizer.
Using the Code Inspector in U
(/viewer/8b923a2175be49398
US/0ae9da51ebcb3e57e10000 Prerequisites
Distributing Urgent Changes
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A request for change has been created and approved, and a change document of the category
Urgent Change has been generated by the system. The request for change has been released for
development.

The request for change is linked to a continual cycle Urgent changes can only be used in continual
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The request for change is linked to a continual cycle. Urgent changes can only be used in continual
Table of Contents   cycles. 
Change Request Management in the We

If you have been using SAP Solution Manager before, you have con gured the dialog window to 
(/viewer/8b923a2175be4939816f0981b7 create transport requests. For more information, see Con guring the Dialog Window for Creating
US/505ac239943d4733b925caa15c49391 Transport Requests in Urgent Changes (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en- Aa
Change Management Work Center US/5b9e8ac73cb74c95adf104a109dc5a22.html).
(/viewer/8b923a2175be4939816f0981b7 
US/d1ab2bc8-df8f-4f7e-ab53-9fd7a1d3a5

Processes in Change Request Managem


Process

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Request for Change



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Change Document

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Processing Normal Changes



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US/48db938dceba518de1000000

Processing Standard Changes


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US/b94c1c6855094ab5a6cfdc86a3

Processing Urgent Changes



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Using the Code Inspector in U


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Distributing Urgent Changes


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Table of Contents   
Change Request Management in the We


(/viewer/8b923a2175be4939816f0981b7
US/505ac239943d4733b925caa15c49391
Aa
Change Management Work Center

(/viewer/8b923a2175be4939816f0981b7 
US/d1ab2bc8-df8f-4f7e-ab53-9fd7a1d3a5

Processes in Change Request Managem



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US/e48ac25411d76474e10000000a44538

Request for Change



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Change Document

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Processing Normal Changes



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US/48db938dceba518de1000000 Figure 9: Processing Urgent Changes
Processing Standard Changes
(/viewer/8b923a2175be4939816f0 1. The lead developer who heads a team of developers calls up the change document, and sets the
US/b94c1c6855094ab5a6cfdc86a3 status to In Development.
Processing Urgent Changes
2. Triggered by the action, the system displays a dialog box and asks the developer to create a

(/viewer/8b923a2175be4939816f
transport request and a task. He can assign the relevant system and client and change the request
US/48db8900a73b04e7e1000000
owner from his user to another user, if required.
Using the Code Inspector in U
(/viewer/8b923a2175be49398
 Note
US/0ae9da51ebcb3e57e10000

Distributing Urgent Changes Various options are available in this dialog box:

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Create several tasks at once

Create tasks for other users

Create Customizing or Workbench requests


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Table of Contents   
Change Request Management in the We 3. The developer logs on to the development system via the Landscape assignment block. He


(/viewer/8b923a2175be4939816f0981b7 implements the requested features in the development system and saves his work to the tasks
US/505ac239943d4733b925caa15c49391 assigned to him by the lead developer.
Aa
Change Management Work Center
4. The developer releases the transport request manually in the Transport Management assignment
(/viewer/8b923a2175be4939816f0981b7 block. The original transport is exported from the development system. 
US/d1ab2bc8-df8f-4f7e-ab53-9fd7a1d3a5

Processes in Change Request Managem When releasing the transport request, a code inspector check is run. For more information, see
 Using the Code Inspector in Urgent Changes
(/viewer/8b923a2175be4939816f0981b7
US/e48ac25411d76474e10000000a44538 (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en-
US/0ae9da51ebcb3e57e10000000a441470.html).
Request for Change

(/viewer/8b923a2175be4939816f098 5. The developer forwards the urgent change to testing, by choosing Actions  Pass Urgent Change
US/4c315d1fdcdd4ff695f350fc984b06
To Test . He then saves the change document.
Change Document
 6. The change document is now in status To be Tested and the original transport is imported into the
(/viewer/8b923a2175be4939816f098
US/71a7f315d1a344b6abf73e481db1 test system.

Processing Normal Changes 7. The IT operator calls up the document. He assigns the document to a tester, who can see it in his

(/viewer/8b923a2175be4939816f0 worklist.
US/48db938dceba518de1000000

Processing Standard Changes  Note


(/viewer/8b923a2175be4939816f0
If the tester is maintained as a business partner in the system, he is automatically entered as
US/b94c1c6855094ab5a6cfdc86a3
the current processor.
Processing Urgent Changes

(/viewer/8b923a2175be4939816f
8. The tester (or another user to whom the tester role is assigned) logs on to the designated test
US/48db8900a73b04e7e1000000
system via the Landscape assignment block, to check the urgent change.
Using the Code Inspector in U
(/viewer/8b923a2175be49398 If the change contains no errors, the tester chooses Actions  Con rm Successful Test in the
US/0ae9da51ebcb3e57e10000 change document, which is then in status Successfully Tested.
Distributing Urgent Changes
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If errors occurred during testing, the tester returns the change document to the developer, by
choosing Action  Reset Status to In Development , so that the urgent change can be corrected
in a new transport request. This new change has to be tested, and the process is repeated, until the
changes are correctly tested.
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Table of Contents   The change manager can now change the status of the urgent change to “Authorized for 
Production”.
Change Request Management in the We


(/viewer/8b923a2175be4939816f0981b7 9. The change manager approves the urgent change for import into the production system, by
US/505ac239943d4733b925caa15c49391 choosing Action Authorize Urgent Change for Production , and forwards the change document
 Aa
Change Management Work Center to an IT operator.
(/viewer/8b923a2175be4939816f0981b7 
10. The IT operator calls up the document. He triggers the import of the urgent change into the
US/d1ab2bc8-df8f-4f7e-ab53-9fd7a1d3a5
production system, by choosing Action  Import Urgent Change into Production System . The
Processes in Change Request Managem
status of the urgent change is now Imported into Production.

(/viewer/8b923a2175be4939816f0981b7
US/e48ac25411d76474e10000000a44538 11. The change manager con rms that the change has been made by choosing Action  Con rm
Request for Change Urgent Change . The status changes to “Con rmed”.

(/viewer/8b923a2175be4939816f098
The system updates the status of the request for change to Implemented. This is only true if all
US/4c315d1fdcdd4ff695f350fc984b06
follow-on change documents related to the request for change are in nal status. The last change
Change Document
document related to a request for change that has the status Completed updates the request for

(/viewer/8b923a2175be4939816f098 change status.
US/71a7f315d1a344b6abf73e481db1

Processing Normal Changes 12. The Change Manager chooses Action  Complete Urgent Change which sets the document in the
 nal status Completed. The change document is now locked for editing.
(/viewer/8b923a2175be4939816f0
US/48db938dceba518de1000000

Processing Standard Changes  Note


(/viewer/8b923a2175be4939816f0 To import a transport request for urgent changes into parallel systems, use the task in the task
US/b94c1c6855094ab5a6cfdc86a3 list. For more information, see Scheduling the Automatic Import of Urgent Changes in Parallel
Processing Urgent Changes Systems (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en-
 US/4d7411f48fd75d91e10000000a15822b.html).
(/viewer/8b923a2175be4939816f
US/48db8900a73b04e7e1000000

Using the Code Inspector in U After the transport request of the urgent change document is imported into the QA and production
(/viewer/8b923a2175be49398 systems, the transport request remains in the import buffer, so that the changes are not overwritten
US/0ae9da51ebcb3e57e10000 by other transport requests in the normal change cycle.
Distributing Urgent Changes
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 Note
If you want to set multiple change documents to the next status (from Approved for Import to
Productive, for example), execute the batch job CRM_SOCM_SERVICE_REPORT. You can also
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use this report to import all changes at a scheduled time, into the follow-on systems.
Table of Contents   
Caution: Using this report for a batch import of multiple documents may lead to issues:
Change Request Management in the We


(/viewer/8b923a2175be4939816f0981b7 a. The dependencies of different change documents are not foreseeable. As a result, the
US/505ac239943d4733b925caa15c49391 system cannot process the import order automatically. Aa
Change Management Work Center
b. If multiple imports are triggered simultaneously, the tp program might be impacted due
(/viewer/8b923a2175be4939816f0981b7
to interferences.

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Processes in Change Request Managem



(/viewer/8b923a2175be4939816f0981b7
US/e48ac25411d76474e10000000a44538 More Information
Request for Change
 Continual Cycle (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en-
(/viewer/8b923a2175be4939816f098
US/4c315d1fdcdd4ff695f350fc984b06 US/669d8815a46e4273be05e41fbb447989.html)

Change Document
More information on Change Request Management-related roles and pro les: SAP Note 834534

(/viewer/8b923a2175be4939816f098 (http://help.sap.com/disclaimer?site=https://launchpad.support.sap.com/#/notes/834534) and
US/71a7f315d1a344b6abf73e481db1
Security Guide SAP Solution Manager at http://service.sap.com/securityguide
Processing Normal Changes (http://help.sap.com/disclaimer?site=http://service.sap.com/securityguide) SAP

(/viewer/8b923a2175be4939816f0 Components  SAP Solution Manager  <current release>  Security Guide SAP Solution
US/48db938dceba518de1000000 Manager .
Processing Standard Changes
(/viewer/8b923a2175be4939816f0  Previous (/viewer/8b923a2175be4939816f0981b73856c7/7.2.05/en-US/b94c1c6855094ab5a6cfdc86a3cb055b.html) Next 
US/b94c1c6855094ab5a6cfdc86a3

Processing Urgent Changes



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Using the Code Inspector in U


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Distributing Urgent Changes


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