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UX104 – User Experience As a Service

for Business Analysts and Development

Public
Speakers

Las Vegas, Sept 19 - 23 Bangalore, October 5 - 7 Barcelona, Nov 8 - 10

Sami Muneer Rajesh Prabhu Thomas Dubreuil

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Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of
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This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms
directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice.
The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality.
This presentation is provided without a warranty of any kind, either express or implied, including but not limited to, the implied
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purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this
presentation, except if such damages were caused by SAP’s intentional or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially
from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only
as of their dates, and they should not be relied upon in making purchasing decisions.

© 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 3


BUILD BEAUTIFUL APPS
User Experience as a Service

P H O TO C R E D I T: T H O M A S H AW K
“ If it looks like a cow, swims like a dolphin, and
quacks like a duck, it must be enterprise software. ”
—Khol Vinh, Principal Designer, Adobe
“ If it looks like a cow, swims like a dolphin, and
quacks like a duck, it must be enterprise software. ”
—Khol Vinh, Principal Designer, Adobe
USERS ARE UNHAPPY WITH ENTERPRISE SOFTWARE UX
Source: Sand Hill Group, Neochange, & TSIA, Netscope 2015 Fall Report

10 ABOVE 33 GOOD ENOUGH


57 BELOW
AV E R A G E AV E R A G E
% % %
IT BUYERS AND DECISION MAKERS REALIZE THE PROBLEM
Source: Survey of 159 IT buyers and software decision makers, Sandhill Group & TSIA

Why do companies FAIL to get value from their software?

1% Missing
functionality 16% Require organizational
change

Lack of process Poor user


13% alignment 70% adoption
80%
of the unforeseen fixes
(after development and deployment)
are due to UI changes*

*Source: Strategic Data Consulting


IT’S EXPONENTIALLY MORE EXPENSIVE
TO MAKE CHANGES LATER
Source: Forrester Research, State of Customer Experience

DISCOVER DESIGN DEVELOP DEPLOY


$1 $5 $30 $75
So why is it difficult to deliver great UX?
Don't know or can’t
verify my user’s needs

B U S I N E S S A N A LY S T END USERS
It’s difficult to iterate
possible solutions with users quickly

B U S I N E S S A N A LY S T END USERS
PROJECT TEAM

The team lacks design expertise and tools


Proposal

END USERS
PROJECT TEAM
Source
Feedback

B U S I N E S S AN A LY S T

Sync

DEVELOPMENT

Requirements are lost in translation


INTRODUCING UX AS A SERVICE TO SCALE DESIGN

DISCOVER DESIGN DEVELOP DEPLOY


INTRODUCING UX AS A SERVICE TO SCALE DESIGN

D I S CPrototyping
OVER and research
DESIGN SAP
D E VWebIDE
ELOP SAP Fiori
D E Cloud
P L O Y Edition

SAP HANA Cloud Platform (HCP)


DEMO
UXAAS: MAXIMIZING THE VALUE OF YOUR APPS ON HCP

Empowering Business Users


• Tools for non-designs
• Validation with end-users
• Best practices; online courses Right Apps

Prototyping and User Research


Right • Fiori elements
Experience • Prototype gallery
• Virtual collaboration

E2E experience in the cloud Right Cost


• 80% less change requests
• Seamless handover to WebIDe
• Easy deployment on cloud and mobile
TRY IT OUT!
w w w. b u i l d . m e
Further information

Related SAP TechEd sessions:


UX 161 - Prototyping with Build
MOB160 - MOB160 – Agile Meets Mobile: Go from Prototype to SAP Fiori App in 15 Minutes
UX 102 - Design your own Fiori prototype with BUILD

SAP Public Web


www.build.me
experience.sap.com
scn.sap.com/community/UX
scn.sap.com/community/fiori
www.sapfioritrial.com

SAP Education and Certification Opportunities


www.sap.com/education

Watch SAP TechEd Online


www.sapteched.com/online

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Feedback
Contact information:
Please complete your
contact.BUILD@sap.com
session evaluation for
UX104.

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© 2016 SAP SE or an SAP affiliate company. All rights reserved.

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Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

© 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 23