SYNOPSIS

1. TITLE OF THE PROJECT: “NEW TRENDS AND TECHNOLOGY ADOPTED IN

ACCOMMODATION OPERATIONS WITH SPECIAL REFERENCE TO HOTEL
GRAND MERCURE MYSORE”

2. INTRODUCTION:

Accommodation is one of the basic needs for any tourism activity. Travelers and tourists need lodging
for rest, while they are on a tour. Accommodation in the form of low budget lodges/hotels to world
class luxury hotels is available at all the major tourist destinations to provide the tourist a home away
from home. These are establishments that provide a place for the tourist to stay i.e. lodging facilities
which are paid for the duration of the stay by the tourist. There are various types of accommodation
which are being used by tourists regularly.

Accommodation operations are an important and integral part of the guest experience and satisfaction.
The impact of the accommodation operations function on the success of a hotel’s operations cannot be
underestimated, since large revenue for hotel industry is generated mainly from the sale of rooms. The
accommodation operation is the department of a hotel charged with cleaning and maintaining rooms
and public spaces. From the time a guest checks-in in a hotel till he checks out, it is the accommodation
operations department which takes care of the guest by making his/her stays pleasant and comfortable.

The hotel industry may be rooted in old-fashioned hospitality, but it’s also constantly breaking
new ground with its technological innovations. It has to, really, if it’s to keep pace with evolving
consumer demands. And as new technology emerges it gives flight to new guest expectations,
which in turn fuel new advances in technology.

3. NEED OF STUDY
  To study about the trends in housekeeping department.

 To study about various types of trends and technologies used in housekeeping department of a
star hotel.

 Explore the technologies used in housekeeping.

4. OBJECTIVES OF STUDY

 To explore the concepts of trends in housekeeping.

 To understand the technologies used in hotel Grand Mercure Mysore.
 To study the trends of housekeeping in hotel Grand Mercure, Mysore.
 To study the scope of trends and technologies used in hotel housekeeping.

5. RESEARCH METHODOLOGY

Secondary data
 Questionnaire
 E -Book
 E –Journals
 Articles
 Books

6. CHAPTERIZATION

1. INTRODUCTION
2. LITERATURE REVIEW
3. HOTEL GRAND MERCURE MYSORE A CASE STUDY
4. FINDINGS & CONCLUSION

7. LIMITATIONS

• Availability of record data is very low

 • More costly

• Time is very limited for the study

• Available information was inadequate to draw a meaningful conclusion regarding

accommodation operations in Accor Group of Hotels

8. BIBILIOGRAPHY

BOOKS:
• Hotel Housekeeping Operations and Management –By G. Raghubalan
• Accommodation Operation Management –By Arvind Gautam

MAGAZINE:
• Hospitality Technology magazine
• Five Star magazine

NEWS PEPER
• Business Line

JOURNELS
• Analyzing Service Quality in the Hospitality Industry –By Amy Wong Ooi Mei