Professional Documents
Culture Documents
BA (Hons)
Airline and Airport Management
AY2016-2017
Course Handbook
Contents
Page No.
Section 1 Key Information
1.1 Welcome to the Course 3
1.2 Overview of the Course 3
1.3 Sources of Help and Support 4
1.4 Facts and Figures 4
1.5 Your Responsibilities 5
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Section
1
Key Information
1.1 Welcome to the Course
Section 2 gives you some specific information about the course, the
course structure and the content of the course and an overview of each
of the modules
You should also make sure that you read the relevant sections of the
University Handbook which could affect you. The general sections on such
matters as plagiarism, student conduct, appeals and so on should be read to
ensure you are aware of University Policies.
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UWL website. The regulations applying to a student will be those in place for
the academic year of their enrolment.
As well as the Course Leader, you may also contact your personal tutor for both
academic and personal issues. You may also access Student Services if you
require further help and an outline of the assistance they can provide is at:
http://www.uwl.ac.uk/students/current-students/student-handbook
Assessment
Percentage of final marks assessed by: Level 4 Level 5 Level 6
Exam 8% 25% 18%
Coursework 90% 54% 45%
Practical 2% 21% 37%
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NB: These numbers are derived from the most recent data available from
Unistats, and should be regarded as estimates only. Figures are based on an
anticipated pattern of module choices during students’ time on the course, and
may be subject to changes which are outside the control of the course team.
For a full description of your entitlements and responsibilities please consult the
Student Handbook. You should particularly consider the Academic Regulations,
which provide the framework for your degree and the Student Code of Conduct:
http://www.uwl.ac.uk/about-us/policies-and-regulations
The course team and other University departments will always contact
students via your student email address. So please ensure that you check
your University email account regularly.
Attendance/punctuality:
You should attend all classes. If, by exception, you are unable to attend
a session for work or health reasons, you must inform the course
administrator or module leader.
Please make every effort to attend your teaching sessions on time. It is very
disruptive for your fellow students and the lecturer if you arrive once the
teaching session has started.
You should do any homework or tasks set. These are to help you with your
learning and to develop your skills and, therefore, are intended to benefit you
and your studies.
ALL students are required to swipe into class using the university Student
Attendance Monitoring (SAM) system. This will be explained to you how to use
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but is your responsibility to do within the time frame. Failure to swipe in within
the time frame will result in an absence being flagged and possible disciplinary
action for multiple absences.
Additional support:
Should you require any additional support you must notify your tutor so that
suitable arrangements can be made. Study skills support will be available if
required and it is your responsibility to ensure you attend any sessions to
make the best of the opportunities available to you.
Whilst the University and the course team will provide you every support so
that you are successful in your studies, you are expected to take responsibility
for your learning and to conduct yourself in a manner which will optimise your
academic performance. The following should be considered when evaluating
an effective student:
• Evidence of good planning, time management and organisation skills
• An ability to critically evaluate own performance and develop strategies
for improvement
• Consideration for others and the ability to work well as part of a group
or in a team
• Good attendance and punctuality
All other regulations pertaining to conduct and behaviour are included in the
University Student Handbook.
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Section
2
Structure and Content
2.1 Introduction
On successful completion of the course, you will be awarded a Bachelor in Arts with
Honours in Airline and Airport Management. This is made up of the following
academic credits:
Exit points:
Students achieving 20 credits will receive a Lifelong Learning (intermediate)
Certificate.
Those students who achieve six modules (120 credits), but do not complete the full
12 module programme will be awarded a Certificate of Higher Education.
Students leaving at the end of year 1 will be awarded appropriately based on the
number of credits achieved.
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2.3 Course Philosophy, Aims and Outcomes
Within the context of Airline and Airport Management the aim has been to
produce a contextually specific programme of management education. The
award seeks to develop an appreciation of the structure, complexity and
international nature of airline and airport management whilst examining the
importance of commercial aviation as a socio-political and economic
phenomenon. In developing a degree of technical knowledge about Airline and
Airport Management and its operating characteristics the course seeks to
reflect current developments in aviation as an academic discipline. The need
to produce a qualification that is recognised by industry and allows for
transferability and mobility between different sectors of the economy has also
been another key underlying principle.
Course Aims:
Learning Outcomes:
Level 4
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• Assess the breadth, diversity, complexity and international nature of the
aviation industry
• Explain airline and airport terminology and operating characteristics
• Apply an appropriate range of business, management and industry specific
skills to a series of problems facing the aviation industry
• Collect data relating to airlines and airports
• Analyse accounting and statistical information relating to airline and airport
management
• Explain the economic contribution of the aviation and tourism industry to
the service economy
• Investigate the inter-relationship between geography and aviation
• Explain how individual differences and group processes influence
organisational behavior within the aviation industry
• Explain topical issues of concern in the field of airline and airport
management
• Apply a flexible, adaptable and professional attitude towards learning and
the work environment
• Develop a learning style congruent with the demands of vocational and
academic study.
• Communicate effectively and appropriately in a clear concise manner using
a variety of methods
• Work independently in a variety of situations
Level 5
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• Evidence a reflective approach to managing self within the working
environment of the aviation industry
• Use a range of management skills tools and techniques that can be used to
control motivate and train aviation staff
• Reflect on their own and other’s functioning in order to improve academic
and other vocational practice
Level 6
• Critically evaluate and debate the concept of civil air transport policy,
planning and strategy
• Examine and argue the need for airport planning and associated policy and
strategy
• Outline and assess the major stakeholders in the airport planning and
policy making process
• Examine the operational framework for establishing airport planning and
accompanying policy
• Conceptualise, investigate and articulate key issues and trends within the
airline and airport industry.
• Analyse and appraise a range of airport planning case studies in order to
assess the success/failure of policy initiatives
• Recognise the importance of a sustainable approach to airport planning
and development policy
• Demonstrate the ability to produce a research proposal and conduct a
major piece of research
• Enhance understanding of the aviation industry and of workplace
supervision and management through choosing thematic options
appropriate to their prescribed field of study
• Engage confidently in communication with others reporting on information
clearly, autonomously and competently.
• Display competence in a range of research skills.
• Communicate research findings
• Demonstrate a range of effective transferable skills and competencies
appropriate to the work environment that provide a foundation for lifelong
learning.
The academic year is divided into two semesters, each being a maximum of
14 weeks in duration. It is normal for the majority of these weeks to be devoted
to teaching with some weeks allocated for the completion and handing in of
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assessments and module evaluation and review.
Please note that whilst the modules taught will not change, the semesters in
which they are taught may change. Students will be advised of any changes
prior to the commencement of semesters.
Options:
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Table A: Full Time BA (Hons) Airline and Airport Course Timetable –
September*
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Table B: Part Time BA (Hons) Airline and Airport Course Timetable –
September*
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Table C: Full Time BA (Hons) Airline and Airport Course Timetable –
February*
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Table D: Part Time BA (Hons) Airline and Airport Course Timetable –
January*
*Please Note: Modules per semester indicative only and subject to change
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2.5 Course Summary
You will receive full information for each of the modules within the BA (Hons)
Airline and Airport Management on commencement of a new module. This
information is contained within detailed Module Study Guides (MSG).
However, summaries of each of the modules is produced below which will give
you an indication of how each fits to form the complete course. All modules
are contextualised to the airline and airport sector.
Level 4
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employability.
Level 5
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successfully undertake a dissertation or any research project. The module
encompasses the understanding and application of appropriate research
designs, research statistics, the use of the computer for data analyses, and
report writing and presentation.
The Airline and Airport Management Course that you have chosen to follow
will give you the theoretical knowledge and skills you will need to understand
management in the commercial aviation industry. However, there is nothing
comparable to real experience in the airline or airport sector to help you
develop the skills and knowledge you have gained at The London College of
Hospitality and Tourism.
With regards to the suitability of placements, all activities carried out within the
commercial aviation setting are possible sources of relevant experience. Be it
customer-facing front-line or head office roles with airlines and airports, or
positions with aviation supporting businesses such as cargo-handling and
catering suppliers!
The university does not guarantee finding a placement, however the College
have dedicated staff in the university Placement Office who can support you in
your search for a placement role. They will assist with the co-ordination of
placement provision and maintain employer contact. Throughout the year they
invite employers into the university to give presentations about possible
placement opportunities and describe what is involved – but the choice of
experience is yours.
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placement.
Level 6
The module takes into account key factors in the political, economic, social
and technological environment which influence aviation policy making. To this
end the module will focus on the influence of aviation organisations e.g. IATA,
CAA, AEA et al, societal values, the role of special interest groups, aspects of
political power and socio-economic global forces of change. A dualistic
framework for the study of how aviation policy is developed will be advanced
focusing both on European civil airlines and airport providers.
The relationship between research and policy making will also be considered.
Here the use of a range of international case studies is used to explore the
methods by which aviation policies can and have been prioritised and the
success or failure of policy initiatives judged.
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profitability potential.
Governance of Aviation
This module aims to examine the politics of aviation and tourism within a
European framework. It examines how geo-political decision-making can
influence national and trans-national decisions on the airline, airport and
tourism sector. The module will particularly focus on the role of national
governments and the European Union as legislators and ‘enablers’ of aviation
and tourism. The module concludes by examining EU tourism policy as it
applies to the commercial aviation sector.
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Section
3
Learning, Teaching and Assessment
3.1 Learning and Teaching Approaches
The teaching and learning strategy for the BA (Hons) Airline and Airport
Management is largely influenced by the target population for the course in
terms of both students and their likely employers. The range of teaching and
learning strategies is intended to complete a number of principles:
• To encourage participants to develop as independent learners
• To promote an experiential approach to learning through work-based
learning, networking and mentoring thereby providing over links between
learning and work
• To accommodate and develop different preferred learning styles
• To provide access to learning in different environments
• To make learning materials accessible through a variety of media
• The use of continuous formative assessment with a varied diet of
summative assessments
• To encourage participants to engage in the pursuit of life-long learning
• To develop higher level learning skills of analysis, synthesis and
evaluation
The primary aim of the staff’s collective teaching efforts is your development.
Through our teaching and your learning, we aim to develop your knowledge and
understanding and create an awareness of current management issues within
the commercial airline and airport industry. Additionally we hope you will be
equipped with the necessary skills, attitudes and confidence to be successful in
the work environment and in life in general.
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• Provide a varied diet of teaching and learning methods. These include
the use of lectures, seminars, self-managed personal research
information and communication technology. Other methods will also
be used as appropriate.
Study Materials
Study materials provide concepts and underpinning knowledge from which you
can develop skills and ideas. They act as prompt for you to explore ideas in
greater depth. Materials can be both paper-based and online so that you can
refer to them in your own time.
Activities or Tasks
In class or ‘homework’ tasks are set so that you can focus your learning on
developing understanding or practical application of the theories introduced.
Some tasks are designed in preparation for subsequent workshops.
Seminars
During the seminars you will have an opportunity to explore and practice the
applications of concepts and underpinning knowledge. You will have the
opportunity to exchange ideas, experiences, discuss and reflect on relevant
issues with other students and your tutors. In order that you maximize your
learning you should come armed with examples, issues for discussion and ideas
to share.
Portfolios
Some of the modules will require you to maintain a portfolio or log of your
activities. A portfolio is an ongoing record of your achievements. It is an
opportunity to reflect and demonstrate what you have achieved to date.
Self-managed Activities
As can be seen from previous sections, there is much for you to do between the
workshops. There are still, however, many other learning and development
opportunities also available to you:
• Networking with other group members
• Undertaking group work – both self-managed and self-selected
• Researching your own topics
• Discussions – informal and formal with colleagues at work
E-Learning
As part of the course you will be able to access a variety of learning materials
via the university’s e-learning system, Blackboard. Your tutors will encourage
you to use and access it for such purposes as:
• Additional learning materials
• General or specific notices or announcement relating to the course as
a whole or to you specific group
• Networking with tutors and other students via the use of facilitated e-
discussions, e-tutorials or the chat-room facilities
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• Recording development plans, learning contracts and reflective
learning commentaries
• Tracking your personal achievements, marks and feedback
The Library
In addition to the books and articles listed in the Library, you may find some
interesting materials and references on the internet. The range is vast ranging
from articles, library databases and facilities, magazines and newsgroups. The
staff in the library will be happy to provide you with further guidance and some
initial ‘signposts.
3.2 Assessment
• Design assessments to drive your learning and meet the course learning
outcomes
• Use diverse types of assessment with explicit, transparent and consistent
marking criteria
• Ensure that assessment is timely and effective in providing evidence of
module/course intended learning outcomes
• Provide consistent, constructive, critical and prompt feedback that is
linked to marking criteria and learning outcomes
• Apply double marking in accordance with the subject group’s double
marking policy
• Use external examiners in accordance with the university and course
agreements
• Allow your reflection on the learning and assessment process
Assignments
You will be required to complete an assignment or research activity (sometimes two)
for each module. The assignments will give you a chance to relate the concepts,
principles and practices to ‘live’ situations allowing you to tack ‘real’ work issues as
part of the course. You will be given guidance on how these assignments should
be developed.
The nature of the assignments will vary. This may include business reports, case
study briefs, and presentations. Some modules will also require you to work in
groups. In the interests of fair practice, most of your assessments will be submitted
anonymously and will be identified by your student ID.
Examinations
Some modules incorporate an examination as part of the assessment course. This
can be daunting for those who have not been studying for some time. Some exams
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use a multiple choice technique, whereas others use case studies and practical
examples for assessment. Please do not worry about the exam process as you will
be given ample help and support in preparation for these assessments.
• Learning log
• Skills feedback
Assessment Schedule
The assessment schedule will be discussed with you. The course leader will
develop a coherent schedule to provide a balance of activity. You will be advised
of this schedule at the start of your programme. Each Module Study Guide (MSG)
will contain details of the assessment hand out and hand in dates and times.
Assessment Submission
You should always keep copies of your assignments and plan for unforeseen
circumstances such as loss of files and corruption of memory devices (such as
memory sticks, cds and even disks).
The majority of assignments are submitted online via Turnitin on Blackboard and
the tutor will explain the procedure for this. Some assignments may be required to
be submitted manually so should be handed in with a front cover sheet which is
available from the School Office in Heartspace. You should complete all sections
of the assignment cover sheet accurately.
Assessment Criteria
Assessments will be marked using agreed marking criteria and guidelines. You will
find further details on some of these contained within individual Module Study
Guides (MSG).
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Feedback on Assessments
Once you have submitted an assessment for evaluation and grading, it is important
that you receive feedback as soon as possible to help you improve your work.
Typically, tutors will be able to give feedback on your assessments within 15 working
days from submission. This feedback may be given individually or general
performance discussed during a group session. This will give you some ideas about
your progress in the module and give you the opportunity of reflecting on your
achievements. This may include an indication of grade.
Overall grades for the year will be posted to you so it is essential that you ensure
the University has your current address at all times. If you need to re-sit either
course work or final assignment, this will be electronically posted out to you.
Resit Assessments
For academic year 2016-2017 resit assessments will be made available to you via
both Blackboard > Airline and Airport Information> Re-sit Tab ONLY. It is your
responsibility to check whether you have any resits to undertake by visiting the
MyRegistry website and entering your personal
details http://www.uwl.ac.uk/MyRegistry.jsp.
Plagiarism
Plagiarism is a serious breach of student regulations and can lead to failure on a
module or even a course. Please see the University regulations in the Student
Handbook and Supplement. You will be given support to ensure that you are fully
aware of what constitutes a plagiarism issue and how to avoid this.
You will be required to submit all of your text-based assignment work – e.g.
essays, case studies and reports – electronically. Such work will also be marked
online, and your grades and feedback made available to you electronically. Details
of the submission mechanism and assessment dates will be provided via Module
Study Guides (MSG).
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• A creative and enterprising professional
• A reflective and critical lifelong learner
• A globally aware individual
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Section
4
Quality Management and Enhancement
4.1 Course Management
For day-to-day matters, the course will be managed by the Course Leader, whose
role includes:
In addition, the course team will meet to monitor the delivery and quality of the
course.
Blackboard facilities and other mechanisms will be used to track student progress
and achievements. A member of the faculty administrative team will also be
available to monitor and record student achievements and provide you with
invaluable administrative and other support.
Towards the end of each module, you will be asked to compete an evaluation. This
is a very important activity as it helps your module and course leaders develop and
enhance your course. Time should be given in a taught session for you to complete
this quickly and easily. Please make sure you complete all the evaluations as
requested and take advantage of the opportunity to feedback constructively on your
experience of the modules. Specific issues that you would like to address during the
module should be addressed directly to your module or course leader as explained
in section 4.4 below.
The BA (Hons) Airline and Airport Management Degree has a Course Committee.
This will include the course leader, module leaders, personal tutors, librarian,
administrators as well as student representatives.
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A student representative will be elected from the student group and will sit on
the course committee to give student feedback on issues. Guidance for course
representatives will be made available via the student union.
The Course Committee will meet regularly (at least once per semester) to
discuss the progress of the course through the academic year.
The Agenda for these meetings will vary, but will typically include:
• Admissions
• Timetables and schedules of assessments
• Resources
• Course leader report
• Module leader reports
• Personal tutor report
• Student progress and matters
• Outcomes of assessments and assessment committees
• Student feedback
• External examiner reports
Feedback from the Course Committee will also feed into the university quality
systems such as:
• Module leaders’ annual module reports, which inform
• Course leaders; annual monitoring report, which in turn, inform
• Head of School reports
The outcomes of any student issues and the minutes of the Course Committee
meetings will be fed back to you via the student representative or the course leader
and distributed via the course space on Blackboard.
If you have an issue with your Course or a particular module, you should raise
this with the module or course leader in the first instance. You could also raise
it with your course representative.
If you are unable to resolve any issues informally with the course or module
leader you may wish to raise an informal complaint with the Head of College.
For information on the procedure you should go to:
http://www.uwl.ac.uk/students/current-students/student-handbook
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