TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D146/D147/D148/D149/D150 – 038 04/17/2015

APPLICABLE MODEL:
LANIER – MP C3003/MP C3503/MP C4503/MP C5503/MP C6003
RICOH – MP C3003/MP C3503/MP C4503/MP C5503/MP C6003
SAVIN - MP C3003/MP C3503/MP C4503/MP C5503/MP C6003

SUBJECT: SC CODE 672, 672-11 OR 672-12 OCCURS

SYMPTOM:
A Service Code SC672, SC672-11 or SC672-12 occurs.

CAUSE:
The Operation Panel communicates with a controller through USB cable and IPU. When the Operation Panel
cannot communicate with a controller, the Operation Panel displays SC672 or SC672-11 or SC672-12.

The MFP displays the Service Code constantly or intermittently during a print or copy job. Sometimes after
rebooting the MFP code clears and appears after some time.

These are following possibilities or causes:

 Failure of the USB communication path or Damaged USB connector ( Fig 1 USB harness Part
Number D1495225)
 No response from controller
 Bad Memory DIMM or IPU
 Incorrect procedure followed during converting regular operation panel to smart operation panel or
vice versa.

IPU Controller
USB

Operation Panel

FCU
Figure 1 Operation Panel, IPU and Controller/FCU

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Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 5

Tech Service Bulletin No. D146/D147/D148/D149/D150 – 038

SOLUTION:
Step1: Check the Controller LED
Check and confirm the LED lighting state of the controller board when the MFP displays sc code.

LED1

Figure 2 LED on controller of MPC3003 and MPC3503

Table 1 Check procedure for MPCC3003 and MPC3503

LED Possible Cause Action
LED1 is blinking. Failure of the USB Go to “Step0Step 3: Check
communication path USB Communication Path”

The other case Failure of Controller or FCU Go to “Step0

Step 2: Check FCU and
Controller”

LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED9 LED8

Figure 3 LEDs on controller of MPC4503 MPC5503 MPC6003

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Tech Service Bulletin No. D146/D147/D148/D149/D150 – 038

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Tech Service Bulletin No. D146/D147/D148/D149/D150 – 038

Table 2 Check procedure for MPC4503 MPC5503 MPC6003

LED Possible Cause Action
LED8 is blinking. Failure of the USB Go to “Step0Step 3:
communication path Check USB
Communication Path”
LED1 and LED8 turns off, Failure of DIMM Re-installation or
and LED2 through LED7 replacement of DIMM
turn on.
(See Figure 4 Case of
DIMM failureFigure 4)
The other case Failure of Controller or FCU Go to “Step0
Step 2: Check FCU
and Controller”

It repeats every 5 seconds.

Figure 4 Case of DIMM failure

Step 2: Check FCU and Controller PCB

Remove the FCU and check the operation. If SC672 still occur’s, replace the controller or the DIMM. If no
error occurs, exchange the FCU. If the jumper switch on the FCU is OFF, set the switch to ON.

Figure 5 Jumper switch OFF

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Tech Service Bulletin No. D146/D147/D148/D149/D150 – 038

Figure 6 Jumper switch ON

Step 3: Check USB Communication Path

Remove the USB cable from connecter and attach again. If the SC672 continues to occur, exchange IPU or
USB cable.

Figure 7 USB Connector (IPU)

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Tech Service Bulletin No. D146/D147/D148/D149/D150 – 038

Figure 8 USB Connector (Operation panel)

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