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2.

The waiter
1. The guest
 Hi, I'm Sue, I'll be your server for tonight.
 A table for two, please.
 What can I do for you?
 May we sit at this table?
 Can I help you?
 The menu, please.
 Can I take your coat?
 What's on the menu?
 Have you booked a table?
 What's Irish Stew like?
 How many are you?
 We're not ready yet.
 Would you follow me, please?
 The steak for me, please.
 Can I take your order, sir/madam?
 Can you bring me the ketchup, please?
 What would you like to start with?
 A salad, please.
 What would you like to drink?
 I'll have the same.
 What would you like for dessert?
 That's all, thank you.
 How would you like your steak? (rare, medium, well
 Can I have the bill (AE: check), please? done)

 This is on me.  Do you want a salad with it?

 Here you are.  What kind of dressing?

 The rest is for you.  Anything to drink?

 Do you have wine by the glass?  Do you want a dessert?

 I'd prefer red wine.  The burgers are very good.

 Please bring us another beer.  Sorry, the hamburgers are off.

 Could I have chips (AE: French Fries) instead of  Is everything all right?
salad?
 Did you enjoy your meal?
 What can you recommend?
 Are you paying together?
 Please bring me the bill (AE: check) with my
 May I show you to a table?
coffee.
 If you wait, there'll be a table for you free in a
 I think you've made a mistake.
minute.

 Do you want vegetables with it?

 Why don't you try the pizza?

 It'll take about 20 minutes.


Vocabulary for complaining Expressing opinion
 I’m afraid there’s a problem…
Getting Attention
 I’m angry about…
 Excuse me…
 I’m really not happy…
 Pardon me…
 There’s a slight problem with…
 I have a complaint…
 Sorry to bother you but…
Making the complaint
 I’m sorry to say…
Here are some phrases for more extreme I would like/I want…
situations:
 to make a
complaint
I’d like to speak to a manager, please.
 to report an issue
I’m sorry, but this is unacceptable!
 to give you some
This food is not fit for a dog!
feedback
I wouldn’t feed this to my dog.
 to inform you

1. Have you ever received bad service in a restaurant? What happened?

2. How would you describe the quality of customer service in your country?

3. How do you feel about automated call systems where you speak to a machine rather than a person?

4. Have you ever had to deal with a customer complaint? What happened?

5. Which businesses in your country are known for good service?

6. Which businesses are known for bad service?

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