Objectives:

Grievance & Redressal Committee (GRC) is responsible to know grievances of students

and staffs and to discuss about the problems in the GRC meetings. GRC committee
should maintain good relations with the students.

Roles and Responsibilities:

�The Grievance Committee shall be responsible to ensure that grievances are dealt
with effectively in accordance with the Grievance Procedures set out for the
implementation of this Policy.
�In doing so, the Committee shall adhere to the following principles :-
�Take grievances seriously taking on board why the students and staffs feels
aggrieved, unhappy or dissatisfied.
�Investigate the facts and surrounding circumstances, and showing the employees
that this been done thoroughly and sensitively.
�Actively look for a solution that will satisfy the students and staffs, where
practical, without causing disproportionate difficulty for the organization or the
Employee�s colleagues.
�Provide feedback to the employee about what can, and cannot be done to resolve the
grievance.

Take necessary follow-up action:

�RECORDS: The Committee should ensure that the following minimal set of records is
kept for matters attended by the Committee.
�DECISIONS: The decisions of the Committee shall be final. However, the Grievance
Procedure should include an appeals mechanism whereby, a grievant can raise further
dissatisfaction with a decision of the Committee. The Committee shall send to the
grievant, a written statement of its decision within ten (10) days of completion of
the process.
�CONFIDENTIALITY: All members of the Grievance Committee and those assigned for
record keeping, as well as any students / staff member questioned in relation to an
issue at hand, are bound by the duty of confidentiality ant all times and hold in
confidence, all documentation and information exchanged in the process.
�This cell is formed to help needy and deserving candidates through various ways.
�A drop box is placed all over the campus so that students can submit their written
complaints about genuine issues.

�This cell is formed to help needy and deserving candidates through various ways.
�Free College Bus Pass
�Free cricket coaching
�Free Admission
�Concession in Tuition Fees
�Extra Coaching

�The grievance redressal cell is consist of faculty members, parents, students and
alumni in different levels
�Level I � Class teachers
�Level II-HOD/ Academic Coordinator
�Level III-Principal

�To recommend appropriate action against complainant (written and Signed), if

allegations made are found to be baseless.
�Register and acknowledge grievances received and referred to them.
�To the extent possible, all grievances received shall be settled within a
fortnight by arriving at a final decision.
�Internal Meetings of Principal/HOD/Faculty related to Grievances Redressal
Committee Should be recorded.
Minutes of Meeting Discussion Points:

�The Committee members has elected Mr. Mahesh Chandra from MBA College as the
Convener for the respective Committee.
�Discussing the Objectives and Roles and Responsibilities of the Committee.
�Every Institutional faculty is to maintain the following Documents in their
respective Committee Files:
o List of Students in the Institution.
o Arranging Suggestion Boxes in the Vicinity of the Institution.
o Encouraging Students to make use of Suggestion Boxes.
o Feedback on over all facilities of the Campus.
o Feedback on Faculty/Teaching Methodologies.
o Discussing Various Student Welfare assistance by management for Good
Percentage and Good attendance among the Students.
o Preparing Agenda Points for Next meeting.
o Committee Members can prepare Recommendations to improve Greivances and
Redressal Cell. Agenda Points for next meeting.
� Internal Meetings of Principal/HOD/Faculty related to Greivances and Redressal
Cell Should be recorded.