Sandeep Salgado

No 16 Salesian Court, Queens Park, WA 6107 |0424820275 | sandeepsalgado@gmail.com

30 March 2019

Human Resource Manager,

“Milestone Information Technology”
No 1060 Hay Street,
West Perth, WA 6802.

Dear Hiring Manager,

RE: Post of IT Support Technician

Upon review of your posting for an IT Support Technician advertised on Milestone IT

website, I was eager to submit my resume which I hope to convince you of my suitability
for your exciting role.

According to the required criteria’s applicable for this position, my experiences are well
aligning with the qualifications you are seeking through your advertisement. I can bring
you over three years of Industrial IT experiences in IT help desk support, application
development and project support activities for end users and stakeholders. Moreover,
while my on-the-job experience has afforded me a well-rounded skill set, including first-
rate planning and problem-solving abilities to complete the job within the agreed time
frame.

Following are some of the key highlights from my career experience:

- Provided technical and application support both over the phone and follow tickets
to resolve application issues escalated from end users.

- Analyzed and Processed large batches of data on a daily and weekly basis using MS
Sql.

- Integrated application software and hardware configuration change and

troubleshoot necessary changes within the ITIL framework.

- Follow up ticket issuing process and well incident management.

- Analyzed and processed large batches of project data on a daily and weekly basis
using MS Sql and communicate identified data patterns to relevant parties.

- Work with business/project processors to optimize them to reach a proper business

outcome.

- Developed, configured and maintained the company’s web site and software
applications using the .NET platform.

- Tracked and planned the project activities using MS Project and actively
participated in daily, weekly, and bi-monthly status meetings.
- Prepared project documents and other supporting documents including technical
documents for senior management review and communicated completed project
milestones to stakeholders.

- Utilized superior communication, leadership, problem solving, and time

management skills to build consensus across relevant parties and drive business
success. Also reported and communicated project milestones to stakeholders.

- Earned a reputation for gaining an in-depth understanding of project value and core
concerns prior to recommending and implementing effective business solutions.

In the present condition, I have completed my tertiary education in Management

Information Systems at Edith Cowan University and able to work full time. Also, I am
working at Crown, Perth on a casual basis and able to start the work immediately.

Thank you for taking the time to review my credentials and accomplishments. I look
forward to hearing positively from you in the near future.

Thank you for your consideration.

Sincerely,

Sandeep Salgado