----Credential-----

Services_Name: INP44VSDPCOHESI

User Name: it_report

Password: Welcome01

..................................Pending...................................

DECLARE @START_DATE DATETIME,@END_DATE DATETIME

SET @START_DATE='2014-07-01 00:00:00.000'
SET @END_DATE='2014-07-21 23:59:59.000'

select Type, Ticket_Number, Summary, Open_date, Resolved_date, ass_Group,

CASE
WHEN ass_Group LIKE 'it_CSG_DMS%' THEN 'DMS'
WHEN ass_Group LIKE 'it_%MCP%' THEN 'MCP'
WHEN ass_Group LIKE 'it_%ECP%' THEN 'ECP'
WHEN ass_Group LIKE 'it_%TCP%' THEN 'TCP'
WHEN ass_Group LIKE 'it_traffic_reports_L2_intl%' THEN 'Traffic Reports'
WHEN ass_Group LIKE 'It_corporate_portal%' THEN 'Corporate Portal'
WHEN ass_Group LIKE 'it_apworkflow%' THEN 'AP Workflow'
WHEN ass_Group LIKE '%intranet%' THEN 'Sharepoint'
WHEN ass_Group LIKE '%it_PAS_%' THEN 'PAS'
WHEN ass_Group LIKE '%it_CER_' THEN 'CER'
WHEN ass_Group LIKE '%it_hyperion_%' THEN 'HYPERION'
WHEN ass_Group LIKE '%it_CSG_SAP_%' THEN 'SAP'
END AS BUSINESS_UNIT,

raised_by, Assignee, Priority, ticket_status, urgency, request_area,

escalated_time, Description, rootcause
from request_open where report_date between
DATEADD(dd,1,REPLACE(CONVERT(VARCHAR,@END_DATE, 111), '/', '-')+' 00:00:00.000')
and DATEADD(dd,1,@END_DATE)
and (ass_group LIKE '%DMS%' OR ass_group LIKE '%MCP%' OR ass_group LIKE '%ECP%' OR
ass_group LIKE '%TCP%_%API%' OR ass_group LIKE '%traffic_reports%' OR ass_group
LIKE '%It_corporate_portal%' OR ass_group LIKE 'it_apworkflow%' OR ass_group LIKE
'%intranet%' OR ass_group LIKE 'it_PAS_L1%' OR ass_group LIKE 'it_PAS_L2%' OR
ass_group LIKE 'it_CER_L1%' OR ass_group LIKE 'it_CER_L2%' OR ass_group LIKE
'%_HYPERION_%' OR ass_group LIKE 'it_CSG_SAP%')

union all

select case when string1 is not null then 'null' else 'CO' end as type,
ticket_Number, Summary, Open_date, Resolved_date, ass_Group,
CASE
WHEN ass_Group LIKE 'it_CSG_DMS%' THEN 'DMS'
WHEN ass_Group LIKE 'it_%MCP%' THEN 'MCP'
WHEN ass_Group LIKE 'it_%ECP%' THEN 'ECP'
WHEN ass_Group LIKE 'it_%TCP%' THEN 'TCP'
WHEN ass_Group LIKE 'it_traffic_reports_L2_intl%' THEN 'Traffic Reports'
WHEN ass_Group LIKE 'It_corporate_portal%' THEN 'Corporate Portal'
WHEN ass_Group LIKE 'it_apworkflow%' THEN 'AP Workflow'
WHEN ass_Group LIKE '%intranet%' THEN 'Sharepoint'
 WHEN ass_Group LIKE '%it_PAS_%' THEN 'PAS'
WHEN ass_Group LIKE '%it_CER_' THEN 'CER'
WHEN ass_Group LIKE '%it_hyperion_%' THEN 'HYPERION'
WHEN ass_Group LIKE '%it_CSG_SAP_%' THEN 'SAP'
END AS BUSINESS_UNIT,
raised_by,Assignee,Priority,ticket_status,string1 as urgency,category,string1 as
escalated_time,Description,RootCause
from change_open where report_date BETWEEN
DATEADD(dd,1,REPLACE(CONVERT(VARCHAR,@END_DATE, 111), '/', '-')+' 00:00:00.000')
and DATEADD(dd,1,@END_DATE)
and (ass_group LIKE '%DMS%'OR ass_group LIKE '%MCP%' OR ass_group LIKE '%ECP%' OR
ass_group LIKE '%TCP%_%API%' OR ass_group LIKE '%traffic_reports%' OR ass_group
LIKE '%It_corporate_portal%' OR ass_group LIKE 'it_apworkflow%' OR ass_group LIKE
'%intranet%' OR ass_group LIKE 'it_PAS_L1%' OR ass_group LIKE 'it_PAS_L2%' OR
ass_group LIKE 'it_CER_L1%' OR ass_group LIKE 'it_CER_L2%' OR ass_group LIKE
'%_HYPERION_%' OR ass_group LIKE 'it_CSG_SAP%')

...........................................closed
tickets...........................................

WITH ALP

AS

SELECT

A.TICKET_NUMBER,

A.TYPE,

A.SUMMARY,

A.OPEN_DATE,

A.RESOLVE_DATE,

A.CLOSE_DATE,

A.ASS_GROUP,

CASE

WHEN A.ASS_GROUP LIKE 'it_CSG_DMS%' THEN 'DMS'

WHEN A.ASS_GROUP LIKE 'it_%MCP%' THEN 'MCP'
WHEN A.ASS_GROUP LIKE 'it_%ECP%' THEN 'ECP'
WHEN A.ASS_GROUP LIKE 'it_%TCP%' THEN 'TCP'
WHEN A.ASS_GROUP LIKE 'it_traffic_reports_L2_intl%' THEN 'Traffic
Reports'
WHEN A.ASS_GROUP LIKE 'It_corporate_portal%' THEN 'Corporate Portal'
WHEN A.ASS_GROUP LIKE 'it_apworkflow%' THEN 'AP Workflow'
WHEN A.ASS_GROUP LIKE '%intranet%' THEN 'Sharepoint'
WHEN A.ASS_GROUP LIKE '%it_hyperion_%' THEN 'HYPERION'
WHEN A.ASS_GROUP LIKE '%it_CSG_SAP_%' THEN 'SAP'
WHEN A.ass_Group LIKE '%it_CSG_PAS_Level1_ind%' THEN 'PAS'
WHEN A.ass_Group LIKE '%it_CSG_PAS_Level2_ind%' THEN 'PAS'
 WHEN A.ass_Group LIKE '%it_CSG_CER_Level2_ind%' THEN 'CER'
WHEN A.ass_Group LIKE '%it_CSG_CER_Level1_ind%' THEN 'CER'

END AS BUSINESS_UNIT ,

A.OPENED_BY,A.ASSIGNEE,

A.PRIORITY,

A.TICKET_STATUS,

A.URGENCY,

A.CATEGORY,B.Esclated_Time ,
A.rootcause

FROM CURRENT_TICKET_DETAILS A LEFT OUTER JOIN REQUEST_CLOSEDAY B ON

A.TICKET_NUMBER=B.TICKET_NUMBER

WHERE A.RESOLVE_DATE BETWEEN '2014-07-01 00:00:00.000' AND '2014-07-25

23:59:59.000'

AND (A.ASS_GROUP LIKE ('it_CSG_DMS%') OR A.ASS_GROUP LIKE ('it_%MCP%') OR

A.ASS_GROUP LIKE ('it_%ECP%') OR A.ASS_GROUP LIKE ('it_%TCP%_%API%') OR A.ASS_GROUP
LIKE ('%it_traffic_reports_L2_intl%') OR A.ASS_GROUP LIKE ('%It_corporate_portal%')
OR A.ASS_GROUP LIKE ('it_apworkflow%') OR A.ASS_GROUP LIKE ('%_intranet_%') OR
A.ASS_GROUP LIKE ('%_HYPERION_%') OR A.ASS_GROUP LIKE ('it_CSG_SAP_%') OR
A.ASS_GROUP LIKE ('it_PAS_L1%') OR A.ASS_GROUP LIKE ('it_PAS_L2%') OR A.ASS_GROUP
LIKE ('it_CER_L1%') OR A.ASS_GROUP LIKE ('it_CER_L2_%'))

SELECT DISTINCT(TICKET_NUMBER),*

FROM ALP