Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) 5.862 1.263 4.642 .000

kualitas_produk .118 .050 .151 2.347 .031

kualitas_pelayanan .809 .059 .891 13.802 .000

a. Dependent Variable: kepuasan_pelanggan

One-Sample Kolmogorov-Smirnov Test

Standardized
Residual

N 20
a,b
Normal Parameters Mean .0000000
Std. Deviation .94590530
Most Extreme Differences Absolute .180
Positive .116
Negative -.180
Test Statistic .180
Asymp. Sig. (2-tailed) .090c

a. Test distribution is Normal.

b. Calculated from data.
c. Lilliefors Significance Correction.

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) 5.862 1.263 4.642 .000

kualitas_produk .118 .050 .151 2.347 .031

 kualitas_pelayanan .809 .059 .891 13.802 .000

a. Dependent Variable: kepuasan_pelanggan

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) .043 .532 .081 .936

kualitas_produk -.012 .021 -.153 -.566 .579

kualitas_pelayanan .022 .025 .244 .905 .378

a. Dependent Variable: eunhyuk

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) 5.862 1.263 4.642 .000

kualitas_produk .118 .050 .151 2.347 .031

kualitas_pelayanan .809 .059 .891 13.802 .000

Coefficientsa

Collinearity Statistics

Model Tolerance VIF

1 (Constant)

kualitas_produk .771 1.298

kualitas_pelayanan .771 1.298

a. Dependent Variable: kepuasan_pelanggan

 Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) 5.862 1.263 4.642 .000

kualitas_produk .118 .050 .151 2.347 .031

kualitas_pelayanan .809 .059 .891 13.802 .000

Coefficientsa

Collinearity Statistics

Model Tolerance VIF

1 (Constant)

kualitas_produk .771 1.298

kualitas_pelayanan .771 1.298

a. Dependent Variable: kepuasan_pelanggan

Variables Entered/Removeda

Variables Variables
Model Entered Removed Method

1 kualitas_pelayan
an, . Enter
b
kualitas_produk

a. Dependent Variable: kepuasan_pelanggan

b. All requested variables entered.

Model Summaryb

Adjusted R Std. Error of the

Model R R Square Square Estimate Durbin-Watson

1 .972a .945 .939 .411 1.693

a. Predictors: (Constant), kualitas_pelayanan, kualitas_produk
b. Dependent Variable: kepuasan_pelanggan

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) 5.862 1.263 4.642 .000

kualitas_produk .118 .050 .151 2.347 .031

kualitas_pelayanan .809 .059 .891 13.802 .000

Coefficientsa

Collinearity Statistics

Model Tolerance VIF

1 (Constant)

kualitas_produk .771 1.298

kualitas_pelayanan .771 1.298

a. Dependent Variable: kepuasan_pelanggan