STRATEGIES OF

CONFLICT MANAGEMENT

Prepared by Sushma
What is Strategy
It is a kind of pre-planning
process which finalises future
directions.
 Conflict management is the process
of limiting the negative aspects of
What is Conflict
conflict while increasing the
Management
positive aspects of conflict. The
aim of conflict management is to
enhance learning and group
outcomes, including effectiveness
or performance in organizational
setting.
 Why conflicts may arise
● Due to different mindset.
● Due to unfair policies.
● Due to personal egos.
● Due to misunderstandings.
● Due to depression and unexpected things.
Types of Conflicts

● Intra personal conflicts.

● Inter personal conflicts.
● Intra group conflicts.
● Inter group conflicts.
● Organizational conflicts
.
Objectives of Conflict Management
● To Resolve conflicts asking the employees.
● To solve the problem in a diplomatic and
generous way.
● Trying to bring back Harmony or good
relations among the employees.
Process of Conflict Management
Conflict Management Strategies
 This is the”Win-Lose” Approach
Competing
you actually in a very assertive
way to achieve your goals,
without seeking to cooperate with
the other party, and it may be at
the expenses of the other party.
 ● Not to deal with issue or
Avoiding
persons involved.
● Goes away from
situation.

● Hoping that it may

resolved itself
 More concerned with
Accommodating
maintaining the
relationship then
accomplishing a
specific goal through
interaction.
Compromising

something agreed upon as a

result of each side changing
or giving up some demands.
 This is an assertive and
Collaborating
cooperative means of conflict
resolution that
results in a win-win solution. It
is a strategy in which the
parties work together to find a
mutually satisfying solution.
 How To Resolve Them
● Identifying problem.
● Understanding and analyzing reasons behind the
conflicts.
● Searching for different solutions.
● Choosing the best alternative.
● Preserving the conflicts.
● Bring back Harmony and positive nature.
Results after Resolving the Conflicts

● It ensures smooth functioning.

● It made all the employees to work
together.
● It brings harmony among themselves
again.
● It made the employees to work as per
the organization requirements.
Conclusion

Arising conflicts are common but Resolving

diplomatically is critical task, hence a manager
must do that cautiously.
Thank you