Jockey Club Racecourses:

a case study from Integral UK

Executive Summary
Operating 15 of the UK’s leading racecourses
and staging a quarter of the UK’s fixture list
of race meetings, including the Crabbie’s
Grand National and Cheltenham Festival,
Jockey Club Racecourses is the UK’s largest
racecourse group and aims to ensure British
horseracing remains the best in the world for
many years to come. Jockey Club Racecourses
is committed to investing in the quality
of racing and preserving the UK’s historic
racecourses for upcoming generations.
The Challenges
Before contracting Integral UK for their
Mechanical and Electrical maintenance,
Jockey Club Racecourses tendered bids
from several potential suppliers. Requiring
extended cover on weekends and evenings,
Jockey Club Racecourses needed a supplier
who would be flexible and ready for action
whenever a problem arose.
With specialist needs to regularly service their to take advantage of all the benefits of Planned
building services and autodoors,
Jockey Club Racecourses also needed general
building services and fabric maintenance.
They also required round-the-clock access to
a helpdesk, pest control, servicing for their air
conditioning, fixed wire testing and had various
other mechanical and electrical maintenance
issues.
The complexity of the contract and need for
flexible working hours (e.g. weekends and
evenings) meant they required a local
operational team who were ready for anything.
Due to the nature of their courses, they also
needed site-based resources that could provide
reactive problem-solving capabilities and
understand the needs of all stakeholders - from
racehorse owners to jockeys and, most importantly,
to ensure the welfare of the horses.
The central management was aware that their
distinct racecourses had differing levels of
maintenance provision and were keen to ensure
that all sites were fully compliant and consistent
in their approach to the functioning of their
equipment. Aware that inadequate servicing could
lead to increased costs through wasteful energy
losses and reduced useful life, they were keen
Preventative Maintenance.
The Solution
After tendering bids from several M&E
maintenance suppliers, Jockey Club
Racecourses decided that Integral UK were
the most suitable provider. Integral were first
awarded a contract to manage four of the
racecourses that Jockey Club Racecourses
managed, which was then extended to all the
racecourses one year into the contract.
The racecourses that the Jockey Club
manages are split into small and large
courses. The large courses are served by
dedicated, full-time site-based engineers
tasked with supporting all aspects of
maintenance and repair. The smaller sites
are served by Integral UK’s regional mobile
engineering and fabric resources teams.
The first task was to ensure consistency
in compliance across all sites, making
management and reporting easier and more
cost-effective. Due to Integral UK’s impressive
geographical spread of engineers, designated
operational staff were employed from the
local vicinity, ensuring continuity and speed
of service.
Due to the requirement for constant support, as
the racecourses can host more than 360 races a
year, Integral UK were able to provide Jockey Club
Racecourses with access to a 24/7 helpdesk
to assist with emergency and reactive calls.
The full service offering to Jockey Club Racecourses
included specialist compliance, reactive and
planned preventative maintenance for their fire
systems, CCTV and access, intruder alarms, water
treatment and fixed wire/PAT testing. Integral UK
also offered access to specialist supplier support
for high voltage transformers, sewerage and sump
pumps, UPS and battery back up systems, pest
control, chillers, lightning protection, life safety
systems and fire risk assessments.
The Results
Jockey Club Racecourses chose Integral UK for their
M&E contract as they were competitive on price,
had the best compatible cultural fit and impressive
technical ability, expertise and experience in
providing an extensive and bespoke service.
Integral UK’s specialist support has led to increased
confidence in all systems supporting the essential
operational success of Jockey Club Racecourses’
sites and enabled their internal maintenance team
to focus on the smaller, day-to-day running of the
courses.
 All relevant compliance tasks have been added to the CAFM system to ensure they are
issued for completion when due. The procedures put in place by Jockey Club Racecourses
and Integral now ensure that minor issues, which had the potential to escalate to more costly
problems, are being resolved quickly and efficiently, ensuring the smooth operation of the sites.
All maintenance is conducted in a structured, organised and consistent manner.

Integral UK’s planned preventative scheme ensures all plant machinery is maintained properly,
maximising cost savings by reducing excessive energy expenditure costs, improving general
performance and extending the useful life of the equipment.

“Understanding the individual needs of each unique course has allowed us to bring structure
and standardisation, whilst allowing [Jockey Club Racecourses’] core business to continue,
uninterrupted” said Mark Johns, Integral UK’s Operations Director.

Integral UK’s service has lead to cost efficiencies, simplified paperwork, the necessary statutory
compliance and comprehensive performance reporting, leading to an improved quality of service
delivery for Jockey Club Racecourses’ clients.

In years two and three of the contract Integral were targeted to offer a saving of 5% of the
contract value per annum. This was exceeded and Integral continue to provide ongoing savings.

INTEGRAL UK Ltd is the largest independently owned Mechanical, Electrical and Fabric property maintenance
business in the UK, providing both Planned Preventative and Reactive Maintenance to over 1,600 clients in 40,000
locations.

Our one-team approach ensures we always look for opportunities for improved efficiency that provides clients with
cost effective, sustainable solutions.

With 19 offices, our regional infrastructure allows us to maintain control of the business and ensure quality of
service. Unlike many of our competitors we are national specialists in planned and responsive maintenance and
all our services are based on ‘self delivery’, which means that we employ only the best, fully qualified in- house
technicians and engineers to maintain quality standards. With nearly 2,000 technicians and engineers, we operate
one of the largest national mobile maintenance fleet - an engineer in every postcode – enabling us to focus on first
time fix and a quick and efficient response.

Find out more about how Integral can help you: contact
Mark Evans - mark.evans@integral.co.uk
0121 553 5511 www.integral.co.uk