FIELD TRIP REPORT

17 SEPTEMBER 2018

Under Guidance
 Mr. Benoy Thakur
 Mr. Edward Lepcha
 Mr. Abhishek Pradhan
 Mss. Diksha Lama

Submitted By
Name: Sabnam Kharka
Course: Travel and Tourism Management
Registration No:

1
 DECLARATION BY THE SCHOLAR
I hereby claim that this file entitled “FLIED TIRP REPOT- 17 SEPTEMBER 18”, submitted
to the Rockvale Management College in partial fulfilment of the necessities for the award of
diploma of the Bachelor of Business in Travel and Tourism Management, is a bonafide report
done by me.

Mss. Sabnam Kharka

Travel and Tourism Management
Rocvale Management College
Kalimpong, West Bangle: India

2
 CERTIFICATE

This is to certify that the record titled “FLIED TIRP REPOT- 17 SEPTEMBER 18”, submitted
to the Rockvale Management College in partial fulfilment of the necessities for the award of
diploma of the Bachelor of Business in Travel and Tourism Management is a bonafide
document of field ride document completed via Sabnam Kharka underneath my supervision
and steerage. The content of the document, in complete or components have not been submitted
to another Institute or University for the award of another diploma.

Mr. Edward Lepcha Mss. Diksha Lama

Rocvale Management College Rocvale Management College
Kalimpong, West Bangle: India Kalimpong, West Bangle: India

Mr. Benoy Thakur Mr. Abhishek Pradhan

Rocvale Management College Rocvale Management College

Kalimpong, West Bangle: India Kalimpong, West Bangle: India

3
 TABLE OF CONTENT
Introduction ................................................................................................................................ 5
Objectives of Field Trip ............................................................................................................. 6
Time Schedule of The Day ........................................................................................................ 7
About Mayfair ............................................................................................................................ 8
Location of Mayfair Hotel at Kalimpong .................................................................................. 8
Property of Mayfair Himalayan Spa Resort Kalimpong............................................................ 9
Facilities at Mayfair Himalayan Spa Resort .............................................................................. 9
Mayfair Kalimpong Dining................................................................................................ 10
Mayfair Spas ............................................................................................................................ 11
Mayfair-Their Religion View ........................................................................................... 11
Mayfair Kalimpong Accommodation
Reception-Front Desk .............................................................................................................. 12
Halls Available......................................................................................................................... 12
Rooms and Categories
Heritage Room .......................................................................................................... 13
Heritage Suite ........................................................................................................... 13
Deluxe Room (Kanchenjunga View) ................................................................... 14
Deluxe Cottage ......................................................................................................... 14
Deluxe Room (Sunset View) ................................................................................. 15
Executive Room (Pool Side) ................................................................................. 15
Family Room ............................................................................................................... 16
Suite ............................................................................................................................ 16
Gallery from Trip ..................................................................................................................... 17
Experience in Field Trip .......................................................................................................... 19
Skills Learned from The Industrial Visit ................................................................................. 20
Acknowledgement ................................................................................................................... 21

4
 INTRODUCTION
The journey through the institution of human beings away from the normal environment is
known as ‘Trip’. Travel and Tourism education field journey is a useful instructional device
for reworking the traditional study room expertise to the real learning revel in. As the tourism
and hospitality has end up extra complicated industry, learning within the field is important in
which destiny employers like us gains interpersonal competencies, analysis and mirrored image
of gift-day enterprise.
Adopting the traditional lecture-primarily based gaining knowledge of education is the
coaching method in maximum universities where college students are confined to the passive
mastering of note taking and listening. This presents the heritage knowledge, primary ideas,
theories required by means of the students to begin their impartial learning journey.
Nevertheless, it's miles vital to include the realistic information to conquer the dilemma of the
conventional teaching.

Practical studying offers the students the direct hand-on enjoy in the real industry. Filed trip
are beneficial for theoretical publications to engage the experimental sports giving the chance
to mirror growing the wider surroundings for studying and theoretical factors of the direction.
Students are considered as learner inside the field trip. As part of our studying revel in we
college students of Travel and Tourism visited the MAYFAIR on 17 September 2018.

5
 OBJECTIVES OF THE FIELD TRIP
• Exposure to the outside environment.
• Interaction with the skilled worker.
• Transformation of basic standards and theoretical knowledge into practical getting
to know revel in.
• Highlight on background tourism, profession possibilities and increase the way we
think or perceive.

6
 TIME SCHEDULE OF TRIP DAY

ACTIVITY ESTIMATED TIME

Start of journey 11:00 am

Reached Destination 12:00 noon

Briefing and Welcome by Human Resource 12:10 pm

Officer

History of Mayfair 12:30 pm

Interaction and information sharing by Human 1:00 pm

Resource Officer and Mrs. Diana from front desk.

Interaction and information sharing by Dinning 1:20 pm

manager

Interaction with chief Mr. Kurly 1:40 pm

Information sharing about operational and back 2:15 pm

employees by Human Resource Officer.

Returning Journey 3:00 pm

7
 ABOUT OF MAYFAIR
Mayfair is the organization of inns has its median foray into the hospitality enterprise given
that 1982 by means of manner of small resort at Rourkela. Subsequently, ten boutique and one
nation of artwork of conference homes changed into set up at Puri, Darjeeling, Bhubaneshwar,
Gangtok, Goa, Gopalpur and Kalimpong.
Mayfair became the synonymous of a brand that promises visitor, ultimate luxury in pinnacle
of nature with the “Stay with us, live with nature” as their motto. They have set up the primary
5-famous person deluxe motel in North East India and the primary 9n-shore live on line casino
in the united states.

LOCATION OF MAYFAIR HOTEL AT KALIMPONG

Situating on the higher Cart Road, Kalimpong, West Bangel-734301; India, Mayfair
Himalayan Spa Resort has clearing views of superb snow-shrouded mountains and enrapturing
slopes hung in sage and emerald unpractised. An exciting pathway constant with a blooming
nursery and lit by using a function window. A tall rich proper pine overwhelming photograph
extraordinary grass dabbed with seats and tables shielded with the aid of sunshades.

8
 PROPERTY OF MAYFAIR HIMALAYAN SPA RESORT KALIMPONG
The stunning luxurious property has many special wings and sections spread across an effective
expanse of appropriate hill land that gives mesmerising large perspectives. The constructing
possesses an upscale and interesting records with everyone having stayed here from global
leaders to Hollywood superstars. Accommodation selections encompass stylish history rooms
and spacious suites. Facilities on the resort contain a superlative Spa, multiple convention
venues, wonderful consuming picks, a properly-ready athletic facility, a leisure Pool space, a
Children’s Play space and a properly-stocked library clad in made timber and animal skin.

FACILITIES AT MAYFAIR HIMALAYAN SPA RESORT

An array of varied services and facilities square degree set out for our prestigious Mayfair
Himalayan Spa Resort, Kalimpong that makes high-quality that no longer even one call for is
left unattended.
Facilities & Amenities Provided on Complimentary Basis
 Basic Wi-Fi
 In room tea/espresso maker
 Bottled water (04)
 Personal secure
 Hair dryer
 TV & DVD participant
 DVD
 Gym
 Swimming Pool
 Iron and ironing board (On request)
 Pool Table & Indoor Games
 Library
 Children Play Centre (Open Air)
 Children Room (Below 6 years)
Facilities on Charge
 Laundry
 Doctor on name
 24-hour Travel Information
(Co-ordinated from Front Office)
 24 hour in-room dining
 Meeting rooms
 Outdoor catering
 Take away meals
 Spa

9
 MAYFAIR KALIMPONG DINING
Tiffany
With high ceilings and grand interiors, the multi-meals eating house Tiffany emerges the acute
sum for its brilliant dishes. The eating residence conjointly gloats of out of entryways seating
for traffic World Health Organization want to require in the high-quality perspectives to move
close by the appealing sustenance.
John’s Tavern-Lounge Bar
After a long day of taking in the beautiful points of interest of Kalimpong, John’s edifice is that
the coolest place to unwind with a pleasing drink or to a long stylish bar supplied the optimum
of spirits and a warmness atmosphere created cosier nonetheless with the utilization of graceful
wood pane and tender lighting invite you in.
Mamma Mia café
Mamma Mia is a beautiful restaurant that includes a deliciously updated feel to that with stylish
furniture accomplice in nursing upbeat surroundings. Guests will choose between lip-smacking
Himalayan avenue food favourites like Greek deity and completely unique sorts of noodles.
The restaurant conjointly homes a bakehouse that serves freshly baked pastries, desserts and
breads.

Tiffany

John’s Tavern-Lounge Bar

Mamma Mia café

10
 MAYFAIR SPAS
Mayfair Spas square measure suitable havens of peace and serenity that appearance to
featherbed you with a good giving of holistic and rejuvenating treatment options and treatments
in outstanding and thoughtfully ordered out settings. At every spa, our knowledgeable
therapists go away no stone right-side-out to create wonderful which you really have an
indulgent and average outstanding spa information. We provide body massages, facials, salon
services, bridal packages and foot reflexology amongst a number of distinctive offerings. Our
spas square degree superbly titled with modern steam, steam room and Jacuzzi centres.

MAYFAIR-THEIR RELIGION VIEW

The Mayfair businesses of motel worship lord Shiva and lord Krishna. Every Mayfair inn has
lord Shiva photograph. The open the lodge every morning with providing prayers to lord
Krishna and lord Shiva.

11
 MAYFAIR KALIMPONG ACCOMMODATION
RECEPTION-FRONT OFFICE
The reception desk outdoor the lodge gives warm welcome to the guest. The primary duty of
the receptionist is to guide the visitor in room selection and reserving. This is the area where
all the payments are made.

HALLS AVIALABLE
The halls are multipurpose corridor generally used for marriage, parties, conference on
responsibility and lots of greater gatherings. Halls are prepared with has best sound device.

Hall Type Area (Sq. ft) Auditorium Seating

Drawing Room 880 20
Kanchenjunga Hall 1400 150
Box office 650 25
Camellia 550 25
Lawn 6000 100
Conference Hall 2625 500

12
 ROOMS AND CATAGORIES
The inn at Kalimpong has total of sixty-8 rooms which might be of 8 categories.

HERITAGE ROOM
The Heritage Rooms within the Heritage Wing are steeped in wealthy records and were
lovingly restored even as still preserving their essential person. The heritage block is 119 years
antique which encompass seven rooms in which amazing people like Rabindranath Tagore
noble prize winner in literature and the national anthem composer stayed there. They face the
pool or the mountains and come with 4 poster beds, a hearth, a look at and a fully supplied
lavatory.
Specifications
 Bed Room: 247 Sq feet. And
 Bath Room: 144 Sq ft.
 Living Room: 143 Sq feet.

Features
 King length high raised bed
 Cosy Couches
 Fire Place
 LCD TV with DTH Connection
 DVD Player

HERITAGE SUITE
The Heritage Suite at MAYFAIR Himalayan Spa Resort exudes a classiness that is right away
endearing. With precise old-fashioned elegant décor and a rich record to again all of it up, the
Heritage Suite comes with a bedroom, toilets and a lovable dwelling location.
Specifications
 Bed Room: 247 Sq feet. And
 Bath Room: 144 Sq toes.
 Living Room: one hundred eighty Sq feet.

Features
 King size excessive raised mattress
 Cosy Couches
 Fire Place
 LCD TV with DTH Connection
 DVD Player

13
DELUXE ROOM (KANCHENJUNGA VIEW)
Commanding superb perspectives of the majestic Kanchenjunga and different surrounding
mountains, the Deluxe Rooms with Kanchenjunga view come with an airy balcony to go with
a high-priced king-sized bedroom and a well-outfitted rest room. The room is called after their
daughter specifically Vicky, Vera and Times cottage. Vickey’s Cottage value of this room is
Rs. 1400 including 28% GST with breakfast and dinner facilities.
Specifications
 Bed Room: 353 Sq feet. And
 Bath Room: a hundred Sq feet.
 Luggage Area: 74 Sq ft.
 Balcony Area: 122 Sq ft.
Features
 Twin/King Size Bed
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player
DELUXE COTTAGE
For a lovely luxurious live in Kalimpong, opt for the stylish Deluxe Cottages at MAYFAIR
Himalayan Spa Resort which have a real subtle air to them. They come with a king-sized bed
room, a well-appointed toilet and a balcony to loosen up in.
Specifications
 Bed Room: 236 Sq feet. And
 Bath Room: 107 Sq toes.
 Luggage Area: 66 Sq ft.
 Balcony Area: 231 Sq toes.
Features
 Twin/King Size Bed
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player

14
DELUXE ROOM (SUNSET VIEW)
The well-appointed Deluxe Room with sunset perspectives offers luxurious accommodation
together with all manner of facilities that a selective and savvy traveller might want for. They
are elegantly supplied and come with a spacious attached lavatory.
Specifications
 Bed Room: 353 Sq ft. And
 Bath Room: 101 Sq ft.
 Luggage Area: 74 Sq ft.
 Balcony Area: 122 Sq toes.
Features
 Twin/King Size Bed
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player

EXECUTIVE ROOM (POOL SIDE)

Everything a vacationer may need for all through a luxury stay, they are able to discover and
extra inside the govt rooms at MAYFAIR Himalayan Spa Resort which include all of the
greatest fittings and fixtures. Located by way of the pool side, they have got a king-sized
bedroom and a nicely-appointed rest room.
Specifications
 Bed Room: 427 Sq ft. And
 Bath Room: 101 Sq toes.
 Luggage Area: 74 Sq ft.
 Balcony Area: 122 Sq ft.
Features
 Twin/King Size Bed
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player

15
FAMILY ROOM
The capacious Family Room is an appropriate preference for a journeying circle of relatives
seeking to experience a highly-priced holiday in just about the suitable putting in the
mountains. It comes with bedrooms and two lavatories making for a lovely home far from
domestic.
Specifications
 Bed Room 1: 290 Sq toes. And
 Bed Room 2: 189 Sq toes. And
 Bath Room 1: 93 Sq toes.
 Bath Room 2: 74 Sq feet.
 Luggage Area: 75 Sq toes.
Features
 Two interconnected king length mattresses
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player

SUITE
The Suites are spacious and airy with a pleasing current décor and luxurious furnishings that
elevates your luxury live into an even greater memorable one. They include a king-sized bed
room, two bathrooms and a plush residing region.
Specifications
 Bed Room: 306 Sq ft. And
 Bath Room 1: 108 Sq ft.
 Bath Room 2: 108 Sq ft.
 Balcony: 100 Sq feet.
 Luggage 1: 77 Sq feet.
 Luggage 2: 77 Sq feet.
 Living Room: 353 Sq ft.
Features
 King length mattress
 Cosy Couches
 LCD TV with DTH Connection
 DVD Player

16
GALLERY FROM TRIP

17
18
 EXPERIENCE IN FIELD TRIP
Learning with practical enjoy is a way of gaining knowledge of thru area ride and interactive
session. Apart from bordering the magnificence room lecture the sector experience gave me
visible literacy by using integrating the lecture into open-social-time.
The experience gave me the industry surroundings constructing by using exhilaration and
interest in preserving the placement of the worker. We got opportunity to interact with
employee and discovered the needs of interpersonal skills.

19
 SKILLS LEARNED FROM THE TRIP
Beside the sensible revel in, following of essential abilities require in tourism hospitality
changed into skilled.
 Practical challenges of lifestyles time surroundings,
 Interpersonal competencies together with conversation, discipline, and so on.
 Working of tourism hospitality and tourism industry,
 Requirement to installation excessive trendy tourism accommodations,
 Housekeeping fashionable of tourism motels,
 And fundamental tourism facility required in hospitality heritage.

20
 ACKNOWLEDGEMENT
I would like to add few words of appreciation for the people who've been a part of this ride. It
would now not be possible without the type help and assist of many people. I would love to
increase my honest way to they all.
I would really like to specific gratitude towards University for inclusive of such trip as a part
of curriculum.
I am fairly indebted to Mr. Benoy Thakur, Mr. Edward Lepcha, Mr. Abhishek Pradhan
and Mss. Diksha Lama for their steering and consistent supervision in addition to for
presenting vital and aid in secure ride.
I am notably indebted with school of the Mayfair Group of Hotels for shearing their information
and data in their branch.
I would really like to explicit gratitude toward our mother and father for his or her kind co-
operation and encouragement. I would really like to express special gratitude and way to
classmate for being with us.

21