Naama : Dwi Afri Wahyu Wibowo

NIM : P1337420316058

Kelas : 2 Reguler B

NURSES AND EFFECTIVE COMMUNICATION METHODS

Nurses use communication skills when establishing therapeutic relationships. There is no formula to
establish a relationship with the client. Everyone communicates uniquely and every client needs
different communication techniques. Nurses should be flexible and the techniques used to develop
communication with each client.

WITH FULL ATTENTION

Listening is one of the most effective therapeutic communication techniques. Listening is a non-
verbal method for showing interest in client needs, views and issues. Listening requires the nurse's
full attention and includes the desire to understand all the verbal and non-verbal messages
communicated by a person. Listening is an active and instructive process while listening is a passive
neurological process for receiving information.

SHOWN ACCEPTANCE

Showing acceptance means not judging others and showing the interviewer's desire to listen to
clients' trust, appreciation and practice. This is sometimes very difficult because nurses face clients
with varied backgrounds. It is not the same as approval. Acceptance is the desire to hear someone
without showing any doubt or disagreement.

LOOKING FOR RELATED QUESTIONS

Asking is a direct method of communication. The purpose of the nurse is to obtain specific
information about the client. Questions are used during a conversation, to set the tone of verbal
interaction and control its purpose. Questions become most effective when it comes to topics or
subjects that are discussed and use words and patterns in the context of the client's normal
sociocultural.

PARAFRASE
Paraphrase is repeating the client's message with the nurse's own words. Generally paraphrased
statements use fewer words than the original statement. Through paraphrase, the nurse sends a
response that lets the client know whether their message is understood and refers to further
communication.

EXPLAIN

Although the nurse tries to do paraphrasing it may still not understand the client's message. When
misunderstandings occur, the nurse momentarily stops the discussion to understand its meaning.
Explaining in this case may be defined as an action re-enunciating a statement already expressed or
transmitted by the sender of the message.

FOCUS

Focus can be defined as focusing information on key elements or concepts of messages being sent.
Focusing will eliminate uncertainty in communication by limiting the discussion area.

SET OBSERVATIONS

When communicating, people are often not aware of how their message is received. The response
from others tells them whether they are communicating the desired message. One of the nurse's
efforts to respond is by sharing with clients their observations about their behavior during
communication.

PROVIDE INFORMATION

When two people communicate, the process rarely goes one way. In interactions with clients, nurses
often provide information that gives clients additional data or input.

MAINTAINING PLEASURE

Calmness will make nurses and clients think. The use of calm can be effective but can be difficult
because pauses in conversations that last for a few seconds or minutes can cause anomalies. The
junior nurse should train this technique before they can use it.

USING KEASERTIFAN

Assertiveness is to defend one's rights without offending others who are disagreeable (Stanhope and
Lancaster, 1996). Through assertive techniques people show feelings and emotions with confidence,
continuous and honest.

CONCLUSION
Inference is a concise repetition of the main ideas that have been discussed. The inference sets the
style for further interaction between nurses and clients.