766 Alignment Template

Michelle Cammack

The aim of this project is to provide education to new hire RN and LPN staff pertaining to the use of the Nursing
Process and documentation standards when performing Telephone Nursing Practice (triage) at Dartmouth-
Hitchcock.

This will be a blended training to include video, reading, classroom training sessions.

Terminal Objective for module 3: Explain the concept of therapeutic relationship using customer service skills provided in
the Lynda.com video.

Enabling Objectives Assessment Idea Absorb Activity Do Activity Connect Activity

The learner will Discussion: Video: Discussion:
identify key Tip sheet with Lynda.com video: Identify key components that will aid in
components that will questions to prompt Phone Based developing a positive rapport- how do
assist with developing discussion. Not Customer Service examples in video relate to telephone triage?
a rapport with the graded How do you apply those concepts in real life
caller. triage call? What experiences have you have
with customer rapport?
The learner will use Simulation: Reading: Simulation:
case scenarios and Using a standardized Handout with tips Participate in simulation activity and role-play
simulate a discussion patient, partner up from video for the development of a positive rapport as the
that promotes a and simulate (role- creating a positive role of the triage nurse. Class discussion to
therapeutic play) a five minute rapport; Peer follow to debrief simulation and offer peer
relationship/rapport. discussion that Evaluation check list feedback.
promotes a positive
rapport. Practice only,
not graded

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Last Updated: 4/17/19
Terminal Objective for module 4: Demonstrate critical thinking skills by addressing the critical components of telehealth
nursing: including assessment, disposition, instruction for worsening condition, teach back and documentation.

Enabling Objectives Assessment Idea Absorb Activity Do Activity Connect Activity

The learner will use Simulation activity: Reading: Simulation Activity: Debrief each
Decision Support using real-world Using a Decision With a partner and simulation activity
Tools and a scenarios and a Support Tool, identify standardized patient, (role-play) with
standardized patient standardized patient, the appropriate the learner will instructor and peer
to demonstrate the participate in a guideline to use for participate in a feedback
nursing process with simulation (role-play) chief complaint; follow simulation (role-play)
simulated triage calls. activity and triage the the guideline to triage activity and simulate
call. Practice only, not the call appropriately triaging a call
graded but pointed
feedback provided.
Handout for instructor
with key points will be
provided
The learner will use Simulation activity Reading-must have Simulation Activity: Debrief each
case scenarios and Using real-world already identified the Learner will simulation activity
Decision Support scenarios and a appropriate Decision participate in (role-play) with
Tools to demonstrate standardized patient, Support Tool and simulating (role- instructor and peer
teach-back. participate in a guideline to use for playing) a triage feedback
simulation (role-play) chief complaint; nurse taking a call
activity to triage the following the from a patient while
call and demonstrate guideline, identify paying particular
teach-back. Practice items to discuss with attention to the items
only, not graded but the caller for teach- to discuss with the
pointed feedback back caller for teach-back
provided. Handout for
instructor with key
points will be provided

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The learner will use Simulation Activity: Reading-must have Simulation Activity: Debrief each
the approved Following the already identified the Following the documented note;
telephone triage simulation activity, appropriate guideline simulation activity, instructor and peer
template to document document the triage to use for chief document the triage feedback
a complete and call in the eD-H Play complaint; followed call in the eD-H Play
accurate note in the site using the the guideline to triage site using the
electronic medical approved triage the call appropriately; approved template.
record PLAY site. template; scoring now document the All fields must have
rubric will be used for note using the documentation;
each area of the approved template- documentation must
template and overall completing all fields be clear, concise,
documentation. appropriately accurate and free of
spelling, grammar
and punctuation
errors.
The learner will use Presentation: Presentation: Debrief each
Decision Support Learners will discuss Learners will present to the class why they disposition; instructor
Tools to discuss and the outcome of the directed the caller to follow the chosen plan, and peer feedback
defend the rationale simulated triage call; demonstrating critical thinking
for the chosen not graded
disposition from the
simulated triage call
activity.

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Last Updated: 4/17/19