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AvediaStream Installation Guide

Exterity AvediaStream Installation Guide

Notices
© Exterity Limited 2003-2011 Disclaimer
This document contains information that is The information contained in this document is
protected by copyright. Reproduction, subject to change without notice.
adaptation, or translation without prior EXTERITY LIMITED MAKES NO WARRANTY
permission is prohibited, except as under the OF ANY KIND WITH REGARD TO THIS
copyright laws. MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
Document Reference PARTICULAR PURPOSE. Exterity Limited
1300-0018-0001 shall not be liable for errors contained herein or
for incidental or consequential damages in
connection with the furnishing, performance, or
Edition use of this material.

2.1 Issue 2 (September 2011)


Warranty
Printed in UK
A copy of the specific warranty terms applicable
to your Exterity products and replacement parts
Exterity Limited can be obtained from Exterity. To request more
Ridge Way information or parts, email
Hillend Industrial Park
Dalgety Bay, support@exterity.co.uk
Fife,
KY11 9JD
Scotland, UK Safety Notices
http://www.exterity.co.uk Before installing and operating these products,
please read the safety information in this
Products Covered By This Guide manual.

 AvediaStream c1110 chassis


 AvediaStream c1103 chassis
 AvediaStream c1101 chassis

Trademarks
The Exterity Building IPTV logo, AvediaStream,
avediaServer, in-Socket Technology and
iSocket are registered trademarks or
trademarks of Exterity Limited.
® ®
Microsoft , Windows , and Windows Media
®
Player are U.S. registered trademarks of
Microsoft Corporation.
All other trademarks are the property of their
respective owners. All rights reserved.

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Exterity AvediaStream Installation Guide

Contents

Contents ...................................................................................................................................................... 3
Important Safety Instructions ...................................................................................................................... 5
USA and Canada .............................................................................................................................. 5
EU and Others .................................................................................................................................. 6
Safety Information........................................................................................................................ 6
About this Manual ....................................................................................................................................... 7
Summary........................................................................................................................................... 7
Scope ................................................................................................................................................ 7
Audience ........................................................................................................................................... 7
Associated documentation ................................................................................................................ 7
Terms and definitions ....................................................................................................................... 7
How this manual is organised ........................................................................................................... 8
1 Concepts ........................................................................................................................................... 9
Chassis ............................................................................................................................................. 9
LEDs ............................................................................................................................................... 10
Module blades ................................................................................................................................. 11
Power .............................................................................................................................................. 11
Fans ................................................................................................................................................ 12
Monitor Blade .................................................................................................................................. 12
2 Initial tasks ...................................................................................................................................... 13
Overview ......................................................................................................................................... 13
Unpacking the System .................................................................................................................... 13
Preparing for Setup (AvediaStream c1103 and c1110) .................................................................. 14
Preparing for Setup (AvediaStream c1101) .................................................................................... 15
Choosing a Setup Location (AvediaStream c1103 and c1110) ...................................................... 15
Choosing a Setup Location (AvediaStream c1101) ........................................................................ 15
3 Warnings and Precautions .............................................................................................................. 16
Rack Precautions (AvediaStream c1103 and c1110) ..................................................................... 16
Unit Precautions (AvediaStream c1103 and c1110) ....................................................................... 16
AvediaStream c1110 Only ......................................................................................................... 16
Unit Precautions (AvediaStream c1101) ........................................................................................ 16
4 Environmental Considerations ........................................................................................................ 17
Ambient Operating Temperature .................................................................................................... 17
Reduced Airflow .............................................................................................................................. 17
Mechanical Loading ........................................................................................................................ 17
Circuit Overloading ......................................................................................................................... 17

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Exterity AvediaStream Installation Guide

Reliable Ground .............................................................................................................................. 18


5 Installing a AvediaStream ............................................................................................................... 20
Positioning the Mounting brackets (AvediaStream c1110) ............................................................. 20
Positioning the Mounting brackets (AvediaStream c1103) ............................................................. 21
Installing chassis into a Rack (AvediaStream c1103 or c1110) ..................................................... 23
Installing the Module Blades (AvediaStream c1110) ...................................................................... 24
Installing the Module Blades (AvediaStream c1103) ...................................................................... 26
Installing the Module Blades (AvediaStream c1101) ...................................................................... 27
Installing the Power Supplies (AvediaStream c1110) ..................................................................... 28
Replacing the Fans (AvediaStream c1110) .................................................................................... 30
6 Troubleshooting .............................................................................................................................. 31
APPENDIX A Support and contact information ................................................................................ 32

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Exterity AvediaStream Installation Guide

Important Safety Instructions

There are no instructions specifically for service personnel in this document. There are no user
serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not
remove cover. Refer service to qualified service personnel.
This chapter contains important safety information. If you are unsure about any of the
information in the section, please contact Exterity.

The lightning flash with arrowhead symbol within an equilateral


triangle is intended to alert the user to the presence of un-
insulated "dangerous voltage” within the product's enclosure
that may be of sufficient magnitude to constitute a risk of
electric shock to persons.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature
accompanying the product.

USA and Canada


1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the instructions contained
in this manual.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or
sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.

13. Unplug this apparatus during lightning storms or when unused for long periods of time.

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Exterity AvediaStream Installation Guide

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
15. Do not expose this apparatus to dripping or splashing and ensure that no objects filled with
liquids, such as vases, are placed on the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply
cord plug from the AC receptacle.
17. The mains plug of the power supply cord shall remain readily operable.
WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or
moisture.

EU and Others
Do not proceed beyond a WARNING notice until you have understood the hazardous
conditions and have taken appropriate steps.

Safety Information
WARNING: There are no user serviceable parts inside any Exterity product. To prevent
electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel.
WARNING: For 230/240 volt operation, be sure to use a harmonised grounded 3 conductor
cord, rated 6 Amp minimum. Use a suitable cord for connection to the equipment and
terminating in an IEC approved plug.
WARNING: Use only the dedicated power supply or cord supplied for your device.
WARNING: The Exterity products use ventilation holes for cooling. None of the ventilation
holes should be blocked. Keep all materials at least 5cm away from all the ventilation holes.
WARNING: Do not expose the product to any rain or moisture.
WARNING: Do not use the product near a naked flame e.g. a candle.
WARNING: The operating conditions of the product should be 0°C-40°C with a Relative
Humidity of 5 – 95%. The product should not be operated outside of these conditions.
WARNING: The Unit must be connected to an earthed socket.
SU Laite on liitettävä suojamaadoituskettimilla varustettuun pistorasiaan.
NO Appartet må tilkoples jordet stikkontakt.
SE Apparaten skall anslutas till jordat uttag.

There are no user-serviceable parts inside these products. Any servicing, adjustment,
maintenance, or repair must only be performed by service-trained personnel.

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Exterity AvediaStream Installation Guide

About this Manual

Summary
This manual explains how to set up, use and manage the Exterity AvediaStream chassis. The
Exterity AvediaStream chassis are a range of hot swappable chassis for highly resilient head
end solutions;
AvediaStream c1110 (formerly known as prodaptor C10) - ten slot chassis with N+1 redundant
PSUs
AvediaStream c1103 - three slot chassis with internal PSU
AvediaStream c1101 - one slot chassis with external PSU

Scope
This edition of the manual refers to the AvediaStream chassis only; it does not cover the
individual blades used in the chassis

Audience
This manual is intended for use by systems integrators or systems administrators who are
installing and setting up Exterity products. The manual assumes that readers are familiar with
installing and configuring network-based products.

Associated documentation
This manual should be used in conjunction with the following documents:
 Individual module blade documentation.

Terms and definitions


The following terms and definitions are used in this document:
DHCP – Dynamic Host Configuration Protocol
NTP – Network Time Protocol
SAP – Session Announcement Protocol
TFTP – Trivial File Transfer Protocol
IGMP – Internet Group Management Protocol
POE – Power Over Ethernet
RTSP – Real Time Streaming Protocol
RTP - Real-time Transport Protocol
HD – High Definition

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Exterity AvediaStream Installation Guide

How this manual is organised


This manual is organised as follows:

Important Safety Instructions This section should be read before


beginning any installation
Section 1 – Concepts This section provides an introduction to
the capabilities of the Exterity
AvediaStream chassis.
Section 2 – Initial tasks This section prepares the chassis for
installation
Section 3 – Warnings and precautions Contains information to be aware of before
installing the chassis
Section 4 – Rack mounting considerations Discusses important factors in choosing a
rack position.
Section 5 – Installing the system into a Rack How to install the AvediaStream chassis
into your rack
Section 6 – Troubleshooting Review this section if you are having
problems.

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Exterity AvediaStream Installation Guide

1 Concepts
Chassis
There are three chassis in the AvediaStream series. The c1101, c1103 and c1110 providing
1, 3 and 10 hot-swap slots respectively.

AvediaStream c1110

AvediaStream c1103

AvediaStream c1101

For maximum redundancy each module slot has its own Ethernet Interface. This interface is
gigabit ready for future Exterity modules. Provision should be made on the Ethernet back
bone for each interface. The AvediaStream c1110 Monitor slot also has a 10/100 interface,
this means that a maximum of eleven IGMP enabled switch ports are required for the chassis.

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Exterity AvediaStream Installation Guide

LEDs
Each module slot has two interface connections on the front face of the chassis. The first is a
standard Exterity admin port which has two LEDs associated with the connector. These are
marked “PRS” and “H/B”. The second port is a 10/100 Ethernet interface (possibly 1000
depending on module blade inserted) with LEDs marked “LNK” and “SPD”. These connectors
and LEDs are shown below.

PRS H/B LNK SPD

ADM
ETH
PRS – when lit shows that a blade is PRESENT in the module slot.
H/B – is the blade’s HEART BEAT LED. The exact function of this is dependent on the
module blade but basically a flashing LED shows that the blade in the slot is running.
LNK – shows that the Ethernet LINK is up. The LNK LED will flash off briefly to show activity
in that data is passing over the Ethernet link.
SPD – displays the SPEED of the Ethernet link. In general this will be on for 100 Mbps
Ethernet, but is dependent on the module blade inserted.

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Exterity AvediaStream Installation Guide

Module blades

The chassis allows for various module blades to be inserted. Each blade is hot-swappable
and fully independent of other modules, this means that if a blade fails it cannot affect the
operation of another. Module blades include Exterity’s TVGateway and encoder products.

Power
The Three chassis all have different power supply options.
The AvediaStream c1101 has an external brick supply capable of supplying 50W to the
chassis.

The AvediaStream c1103 has a fixed internal supply capable of supplying 150W to the
chassis.

The AvediaStream c1110 is powered by two or three 300W hot-swappable power supplies to
provide an N+1 redundant solution. Each supply requires its own mains feed. The supplies

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Exterity AvediaStream Installation Guide

are fully hot swappable meaning if a supply fails it can be replaced without powering down the
chassis.

Fans
The AvediaStream c1101 and c1103 chassis have fixed internal fans.
The AvediaStream c1110 chassis has five individually hot-swappable fan modules. Each fan
module can be individually monitored and replaced without affecting the rest of the chassis.

Monitor Blade
The AvediaStream c1110 has a slot for a monitor blade. The blade will monitor the entire
chassis but is currently not available.

12 Installation Guide
Exterity AvediaStream Installation Guide

2 Initial tasks
Follow the steps in the order given to complete the installation process in a minimum amount
of time and to avoid personal injury. Please read this section in its entirety before you begin
the installation procedure outlined in the sections that follow.

Overview
This chapter provides a quick setup checklist to get your AvediaStream up and running.
Following these steps in the order given should enable you to have the system operational
within a minimum amount of time.

Unpacking the System


You should inspect the box the AvediaStream chassis was shipped in and note if it was
damaged in any way.
The AvediaStream chassis are shipped empty, with the module blades and the AvediaStream
c1110 power supplies shipped in individual packaging. Do not add the modules or power
supplies until the c1103 or c1110 chassis has been securely mounted in a rack.
Before you start, make sure you received all the necessary parts. A packing list for your
product is available online at:
http://www.exterity.com/files/downloads/product_packing_list.pdf

Decide on a suitable location for any rack unit that will hold an AvediaStream c1103 or c1110.
Read the Rack Precautions in the next section.
The AvediaStream chassis should be situated in a clean, dust-free area that is well ventilated.
Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will
also need it placed near a grounded power outlet.

Installation Guide 13
Exterity AvediaStream Installation Guide

Preparing for Setup (AvediaStream c1103 and c1110)


Fitting and installation of the AvediaStream assemblies should be carried out by an
experienced technician who is familiar with IT equipment installation.
NOTE
The Ethernet cable must be at least Category 5 (CAT-5) compatible. The Ethernet network
must be compliant with I.E.E.E. 802.3
The AvediaStream c1103 and c1110 chassis are designed primarily as a 19” rack mounting
unit and comes supplied with the appropriate brackets already attached. You should use only
these brackets as the mounting method in a 19” Rack. On the AvediaStream-C3 these
brackets can be re-positioned so that the unit is recessed into the rack. On the AvediaStream
c1110 these brackets can be re-positioned on either end of the unit, or so that the unit is
recessed into the rack.
The 1U sized AvediaStream c1103 chassis is designed to fit in any standard 19” rack
The 4U sized AvediaStream-c1110 chassis is designed to fit in a standard 19” rack. Some
early 19” racks do not have the centre hole present (within each 1U spacing) and will not be
suitable for mounting a AvediaStream c1110.

c1103 bracket

c1110 bracket

14 Installation Guide
Exterity AvediaStream Installation Guide

The AvediaStream is a relatively heavy product so take care to use appropriate manual
handling procedures during installation, particularly when mounting in a 19” rack where it will
be necessary to provide the unit with appropriate support while you screw the rack mount
brackets to the 19” rack mount chassis.

Preparing for Setup (AvediaStream c1101)


Fitting and installation of the AvediaStream assemblies should be carried out by an
experienced technician who is familiar with IT equipment installation.
NOTE
The Ethernet cable must be at least Category 5 (CAT-5) compatible. The Ethernet network
must be compliant with I.E.E.E. 802.3
The AvediaStream c1101 chassis is designed primarily as a desk top unit. Care should be
taken to ensure the unit cannot be knocked or damaged by other equipment.

Choosing a Setup Location (AvediaStream c1103 and c1110)


 Leave enough clearance in front of the rack to enable you to open the front door
completely (~50cm).
 Leave enough clearance in the back of the rack to allow for sufficient airflow and ease in
servicing (~50cm).
 This product is for installation only in a Restricted Access Location (dedicated equipment
rooms, service closets and other suitable localities).

Choosing a Setup Location (AvediaStream c1101)


 This product is for installation only in a Restricted Access Location (dedicated equipment
rooms, service closets and other suitable localities).

Installation Guide 15
Exterity AvediaStream Installation Guide

3 Warnings and Precautions


Rack Precautions (AvediaStream c1103 and c1110)
 Ensure that the levelling jacks on the bottom of the rack are fully extended to the floor
CAUTION with the full weight of the rack resting on them.
 In single rack installation, stabilizers should be attached to the rack.
 In multiple rack installations, the racks should be coupled together.
 Always make sure the rack is stable before mounting the unit.

Unit Precautions (AvediaStream c1103 and c1110)


 Review the electrical and general safety precautions on page 5 of the document.
 Determine the placement of each component in the rack before you begin
o Note the AvediaStream c1110 is almost exactly 4U high. It may be a snug fit
to other equipment due to the wide tolerances of the 19” racking standards.
 Install the heaviest components on the bottom of the rack first, and then work up.
 You may want to consider using a regulating uninterruptible power supply (UPS) to
protect the server from power surges, voltage spikes and to keep your system
operating in case of a power failure.

AvediaStream c1110 Only


 The unit is provided with multiple power cords. To disconnect all power from the unit,
CAUTION remove all power cords.
 Das Gerät ist mit mehereren Netzkabeln ausgerüstet. Zur sicheren Trennung des
Gerätes vom Netz Mussen alle Netzkabel gezogen warden.

Unit Precautions (AvediaStream c1101)


 Review the electrical and general safety precautions on page 5 of the document.
 Determine the placement of the chassis before you begin
 You may want to consider using a regulating uninterruptible power supply (UPS) to
protect the server from power surges, voltage spikes and to keep your system
operating in case of a power failure.

16 Installation Guide
Exterity AvediaStream Installation Guide

4 Environmental Considerations
Ambient Operating Temperature
If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the
rack environment may be greater than the ambient temperature of the room. Therefore,
consideration should be given to installing the equipment in an environment compatible with
the maximum rated ambient temperature (40ºC) and a minimum rated ambient temperature of
(0ºC).
The AvediaStream c1110 chassis itself will consume 15W (51BTU) of power for the fans and
monitoring functions.
The AvediaStream c1103 chassis will consume 5W (17BTU) of power for the fans.
The AvediaStream c1101 chassis will consume 1W (3.4BTU) of power for the fan.
Each slot can be provided with a maximum of 50W (171BTU) of power, however the typical
load for Exterity module blades is 10W (34BTU) to 20W (68BTU). Please see individual
module blade documentation for exact power consumption.
The lifetime of all electronic devices is extended if they are operated at lower temperatures so
while operating the product at 40ºC is within its specification it is recommended that for
maximum lifetime you operate the product at as low a temperature as possible (not lower than
0ºC).

Reduced Airflow
AvediaStream c1103 and c1110 equipment should be mounted into a rack so that the amount
of airflow required for safe operation is not compromised.
AvediaStream c1101 equipment should be mounted so that the air vents are not blocked or
obstructed.

Mechanical Loading
AvediaStream c1103 and c1110 equipment should be mounted into a rack so that a
hazardous condition does not arise due to uneven mechanical loading.
AvediaStream c1101 equipment should be mounted so that no additional load is placed upon
the chassis.

Circuit Overloading
Consideration should be given to the connection of the equipment to the power supply circuitry
and the effect that any possible overloading of circuits might have on over-current protection
and power supply wiring. Appropriate consideration of equipment nameplate ratings should be
used when addressing this concern.

Installation Guide 17
Exterity AvediaStream Installation Guide

Reliable Ground
A reliable ground must be maintained at all times to the marked earth studs. The stud should
2
be connected to ground using 0.75mm 18AWG 6A wire or thicker.

On the AvediaStream c1110, the chassis should be properly earthed using the provided M4
earth stud, nut and washer. The stud is located between the left and centre power supply
apertures.

AvediaStream c1110
On the AvediaStream c1103, the chassis should be properly earthed using the provided M4
earth screw. The screw is located above the mains inlet.

AvediaStream c1103

18 Installation Guide
Exterity AvediaStream Installation Guide

On the AvediaStream c1101, the chassis should be properly earthed using the provided M4
earth screw. The screw is located to the left of the unit next to the fan air intake.

AvediaStream c1101

Installation Guide 19
Exterity AvediaStream Installation Guide

5 Installing a AvediaStream
This section provides information on installing a AvediaStream chassis.
The following components are user replaceable using Exterity original components;
 AvediaStream 1110 – Fans, PSU, Module blades
 AvediaStream 1103 – Module blades
 AvediaStream 1101 – PSU, Module blade
Any attempt to remove, replace, or repair components other than above will result in the
warranty being invalidated and may represent a safety risk. In the event of a fault with any
other components please contact your reseller.

Positioning the Mounting brackets (AvediaStream c1110)


The mounting brackets provided can be attached to the AvediaStream c1110 chassis in one of
four positions. These positions allow either face of the unit to be presented at the front of the
rack and for the unit to be recessed slightly back into the rack.
Once the orientation has been decided on remove the four screws attaching each rack
mounting bracket to each side of the unit. Move the bracket to the required position and re-
insert the original screws back into position. DO NOT use any other screws other than those
provided. Failure to do so could damage the unit and will invalidate warranty.

20 Installation Guide
Exterity AvediaStream Installation Guide

Positioning the Mounting brackets (AvediaStream c1103)


The mounting brackets provided can be attached to the AvediaStream c1103 chassis in two
positions. These positions allow for the unit to be flush or recessed slightly back into the rack.
If recessed mounting is required, remove the four screws attaching each rack mounting
bracket to each side of the unit. Move the bracket to the required position and re-insert the
original screws back into position. DO NOT use any other screws other than those provided.
Failure to do so could damage the unit and will invalidate warranty.

Installation Guide 21
Exterity AvediaStream Installation Guide

22 Installation Guide
Exterity AvediaStream Installation Guide

Installing chassis into a Rack (AvediaStream c1103 or c1110)


There are a variety of rack units on the market, which may mean the assembly procedure will
differ slightly. The following is a guideline for installing the system into a rack with the mounting
brackets provided. You should also refer to the installation instructions that came with the rack
unit you are using.
Ensure the AvediaStream chassis is empty. Do not insert module blades or c1110 power
supplies in the chassis before mounting it as this adds weight to the chassis and makes it
more difficult to handle.

Screw the unit into the rack as shown. Once the chassis is secure attach the Earth lead and
then the Ethernet cables between each slot and the Ethernet switch.

Installation Guide 23
Exterity AvediaStream Installation Guide

Installing the Module Blades (AvediaStream c1110)


Once the chassis is securely mounted, remove the module blades from their packaging and
insert one at a time into the AvediaStream chassis.

24 Installation Guide
Exterity AvediaStream Installation Guide

For full redundancy, if it is intended that any two module blades are to be used to backup each
other, it is not recommended to place them in adjacent slots. The fans on the chassis cool two
slots each, if a fan were to fail this may mean that both the live blade and the redundant blade
could be affected. It is recommended to place the live blades in slots 1-5 and the backup
blades in slots 6-10 (clearly slot 5 and 6 should not act as a primary secondary pair). If
redundant services are not being provided slots 1-10 can be used in any order.

Installation Guide 25
Exterity AvediaStream Installation Guide

Installing the Module Blades (AvediaStream c1103)


Once the chassis is securely mounted, remove the module blades from their packaging and
insert one at a time into the AvediaStream chassis.

26 Installation Guide
Exterity AvediaStream Installation Guide

Installing the Module Blades (AvediaStream c1101)


Once the chassis is positioned, remove the module blade from its packaging and insert into
the AvediaStream chassis.

Installation Guide 27
Exterity AvediaStream Installation Guide

Installing the Power Supplies (AvediaStream c1110)


Once the chassis is securely mounted, remove the power supplies from their packaging and
insert one at a time into the AvediaStream chassis.

28 Installation Guide
Exterity AvediaStream Installation Guide

Installation Guide 29
Exterity AvediaStream Installation Guide

Replacing the Fans (AvediaStream c1110)


If a fan module fails then it can be easily replaced by unscrewing and removing the faulty part
and replacing it with a new fan as shown. The chassis does not need to be powered down for
this operation.

30 Installation Guide
Exterity AvediaStream Installation Guide

6 Troubleshooting
Problem Possible Cause Solution
No Power (none of the fans spin Power switched off at wall Check fuse and wall socket
and/or one or more LEDs are off switch are ok.
on front of AvediaStream c1110
Power switched off at PSU AvediaStream c1110 PSU’s
supply)
have an additional on off switch
on front.
Power supplies switched on AvediaStream c1110 PSU’s
before being inserted into contain a fail safe on DC output.
chassis They cannot be switched on
before being inserted. Switch off
supplies using switch on front
then ensuring they are securely
screwed into the chassis.
Switch back on.
Faulty PSU Contact reseller for
AvediaStream c1101 or c1110
power supply replacement or
AvediaStream c1103 chassis
replacement
Fan does not spin Loose fan module Check AvediaStreamc1110 fan
module is securely screwed into
chassis
Faulty fan Contact reseller for
AvediaStream c1110 fan module
replacement or AvediaStream
c1101 or c1103 chassis
replacement
Module blade does not power up Module not present Check that slot is not empty, and
that module blade is firmly
seated
Faulty module blade Contact reseller
No Link light on slot Module not present Check that slot is not empty, and
that module blade is powered up
Wiring or switch port fault Replace cable or try a different
port on switch

Installation Guide 31
Exterity AvediaStream Installation Guide

APPENDIX A Support and contact information


Technical Support for Exterity products is provided by authorised Systems Integrators and
Resellers. Please contact your Systems Integrator or Reseller with any Support issues.

32 Installation Guide

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