Gfundria C.

Houston, CC
1943 Chambers Road Mcdonough Georgia 30253 blessed2bgye2@gmail.com (C) 678-788-5643

Objective:

To obtain a position to exercise and utilize my culinary and customer service skills

Summary of Abilities:

- Exceptional customer services and interpersonal skills

- Ability of adaptability and being able to adjust to different circumstances

- Excellent time management and organizational abilities

- Management, training, and employee development

- Proficient knowledge of all areas of the kitchen

- Strong ability to multi-task and work in a fast-paced environment

Education:

The Art Institute of Atlanta

Associate in Arts, Culinary Arts

Graduated: December 2006

University of Alaska Anchorage

Bachelors in Science, Business

January 2014- December 2015

Georgia State University

Bachelors in Health and Human Development, Interdisciplinary Studies

August 2017-Current

Employment History:

2014-2015

Server/Banquet Bartender/Room Attendant, Embassy Suites, Anchorage, AK

- Courteously greet and entertained guest and patrons

 - Knowledgeable of cuisine, specialty items, cocktails and wines to ensure the best
dining experience
- Obtained food and beverage orders, retrieve and serve alcoholic/non-alcoholic
beverages and food orders to guest tables and guest rooms according to hotel
specifications, courteously and efficiently
- Collected Payments
- Serviced any special events or banquets providing cocktails, beer, wine,
horderves, and any special accommodations

2012-2013

Customer Service Representative, Alorica Inc. Kennesaw, GA

- Handles incoming calls or inquiries from prospective customers or clients

- Assists customers effectively by solving customer disputes

- Provides customer additional information or explains services

- Discusses products offered and ensures customer satisfaction

- Tactfully handles confrontational or stressful interactions with the public

- Completes supporting paperwork and data entry as required

- Accurately captures customer information

- Creates and maintains service reports

2008-Current

Handler, Federal Express Atlanta, GA

- Work efficiently in a fast paced environment

- Training of new hires

-Check labels to ensure on time deliveries

- Scan packages to designate correct destination

2010-2012

Server, Dugan’s Sports Bar Atlanta, GA

- Greets all guests with enthusiasm and friendliness.

 - Serves alcoholic beverages in an appropriate manner consistent with

company standards.

- Communicates with food and beverage staff to ensure guest satisfaction.

- Maintains a safe, clean, organized, and stocked work area.

- Maintains full knowledge of menus, recipes, and other pertinent information.

- Constantly increasing knowledge of food, beverages, and other products and

services.

- Ensures that guests have a positive and memorable experience.

- Responsible for constant sanitation, organization, and proper food handling.

- Prepares work area for opening, mid-shift, or closing in accordance with

company standards.

2005- 2010

Deli Clerk, Publix Atlanta, GA

- Take customer food orders, ensure high level of customer service

- Prepare all orders in a timely fashion

- Set up and break down of stations

Volunteer History:

2015-Current

Saint James Baptist Church, Forsyth, GA

- Organize, plan, and collaborate with peers to educate children and

young adults through different activites and excersises

- Build relationships with different people and know how to navigate

in different social situations to resolve conflict or be motivational.

Certifications and Affiliations:

Certified Culinarian, American Culinary Federation (ACF)-Atlanta Chapter

ServSafe Certified ®

Certified Manager Trainer ®

Professional references available upon request.