Ashley Dusa

(H) 224-304-6696 | ashleydusa@outlook.com | 1451 Carriage Lane | Lake Villa, IL 61761

EDUCATION AND TRAINING

Public Relations, Illinois State University, Normal, IL – Expected Graduation Date – May 2019
 Minor in Women’s and Gender Studies
 Studied Abroad in Panama City, Panama – June - July 2017

SKILLS
 Verbal and written communication  Deadline-driven
 Communication strategies  Copyediting and proofreading
 Writing releases  Strategic brand management
 Strong interpersonal skills  MS Office

EXPERIENCE
Intern, Marcfirst, August 2018-Current
Normal, IL
 Creates content for the Supported Employment Program.
 Interviews supports and employees of Marcfirst to generate news releases and videos.
 Works closely with other departments to understand day-to-day operations.
 Researches information to understand various social and political climates that impact supports.
 Travels to events and programs offered by Marcfirst to gain experience with nonprofit fundraising and
campaigning.
Book Seller, Barnes and Noble College, June 2018-Current
Normal, IL
 Offers exceptional customer service to promote the company brand.
 Keeps storefront clean and maintains product displays.
 Shares product knowledge with customers while making personal recommendations.
 Balances the needs of multiple customers simultaneously in a fast-paced retail environment.
 Processes all sales transactions accurately and in a timely fashion.
Registration Clerk, Round Lake Area Park District, May 2014-August 2018
Round Lake, IL
 Welcomed customers and offered assistance prior to beginning the registration process.
 Collaborated with customer service team members to give exceptional service throughout the entire
registration process.
 Explained forms and documents to parents and guardians.
 Asked customers questions to obtain the information necessary for paperwork.
 Answered customers’ questions and addressed problems and complaints in person and via phone.
 Assisted customers with sales transactions in a timely manner to guarantee high level of customer
service.