Professional Documents
Culture Documents
DESIGNATION:
Cashier
JOB PURPOSE:
To provide an efficient customer service by performing frontline Cash Desk Transactions to the required standards,
and in compliance with all applicable Laws, Rules and Regulations.
KEY OUTPUTS:
Page 1
Output Measurement Criteria Activities
Effective, Controlled Internal and External Audit Reports; Adhere to CNMI Rules and Regulations consistently;
and Compliant Cash
Number of incidents resulting from non- Adhere to Internal Control and Standards Operating Procedures
Desk;
compliance of policies and procedures; consistently;
Number of Variances / Variance Tape Reviews; Adhere to the departmental Health and Safety standards;
Target/Exception Reports (Surveillance/Exception Perform all transactions accurately and in accordance with the
Reports) relating to number of disputes; company and CNMI rules and regulations.
Transaction log Report any variances to the supervisor
Cash desk balancing report and checklist Complete Transaction Logs accurately;
Gambling Board daily/monthly report Record all significant CNMI threshold transactions accurately
On The Job Assessments; Report possible illicit activity/scams/theft to “Tip-Off Anonymous”;
Walkabouts/Visual Inspections; Report possible security risks and suspicious guest/staff behaviour;
Health & Safety Audits; Report faulty equipment to Supervisor to minimise breakdown
periods;
Number of variances per shift;
Attend to the Customers' needs;
Variance Sheets File;
Provide an efficient, professional and friendly Customer Service
Number of complaints/compliments from when dealing with all Customers;
Customers;
Remain in allocated area at all times;
Area Allocation Sheets
Attendance Register
Satisfied Customers Online Customer Complaint system; Attend to each Customer complaint/dispute professionally;
and Return
Climate Survey results; Provide exceptional service to each Customer;
Business;
Number of complaints / compliments (relating to Provide Customers with accurate information pertaining to Best
accuracy/timeousness of transactions); Fortune, Gaming Promotions;
Surveillance Target or Incident Reports Perform all transactions accurately, timeously and in accordance
with the company and CNMI rules and regulations.
Float request sheet
Keep transaction/verification time short;
Visual Inspections relating to service provided to
customers; Adhere to and maintain Grooming Standards according to Company
policy;
Number of variances
Page 2
Output Measurement Criteria Activities
Feedback from other departments; Keep the allocated area clean and tidy at all times;
Grooming Standards (Visual Inspection and check Provide exceptional personal service to VIP customers
list);
Report faulty equipment to Supervisor to minimise breakdown
Walkabouts/Visual Inspections relating to Cash periods and delays to customers;
Desk Areas;
Maintain adequate operational float levels all the time;
Attendance Statistics;
Generic Competencies
Accountability
Teamwork and Cooperation
Communication
Cultural Awareness
Technical Competencies
Cash Handling
Qualifications
Matric/Grade 12 with Maths;
Page 3
HOD Signature: ________________________________________ Date: _________________________
Page 4