syste

BUSIN Business Process

System Name System Description m/Loc Application Type Department Modules
ESS Enabled
al
Application provided to dealers for keeping track of transit Lead Management, Whole
Web application
Dealer stock stock, receiving stock from plant, adding new goods Advances,
Local developed in ASP.net, Sales AG SM21,SR06
Mangement enquiries.Application provides end to end cycle from Whole goods Retails
DB-MS SQL
enquiry,conversion,delivery and retails.

Catalogues
Comprehensive machine(Indian models excludig combines for Order
the time being).Specific catalogue repository that displays and Web application Reports
SPD02,SPD07,SPD11,SP
E-CATALOGUE facilitates order placement for spare parts. Local developed in JAVA DB- Parts AG Admin
D17
Catalogues can be drilled down to assembly/parts level MS SQL Invoice
Bulletin
Support

Customer support application of NH Agriculture in which tickets

Web application Marketing
are logged in CRM system and forwarded for resolution. Tickets transaction
CALL CENTER Local developed in ASP.net operations,call AG SM17
can be of various types like complaints, new offers, queries, reports
DB-MS SQL center people
etc.
Event planning, tracking and expense management application
EVENT & Web application master
of CNHI. The application handles budgeting of events. Data
ACTIVITY Local developed in ASP.net Product support AG transaction SM15
generated by the application is used for dealer pay-outs for the
MANAGEMENT DB-MS SQL report
events.
A comprehensive application that caters setting up Monthly and Master
SM12, SM22,
Annual operating plans, Variant mapping, Dealer Grade, Dealer Sales& Marketing, transactions
Web application SM23,SM25,SM26,SM27
payment, Sales order, Pay-outs,credit limit,Bank Parts Dlr development
CBU system Local developed in ASP.net AG ,SM28,SM29,SM37,SM3
guaranty,security deposit and other critical functions. Service Reports
DB-MS SQL 9,SM41,SM44,SR02,SR0
Service
6,SR08,SR11
BI reports
This system helps in adding the dealer manpower at the
dealership
Service, Dealer
Web university also, it helps in arranging training sessions by the training team Global NA AG SM24,SR03,SR09
management
at HO and helps dealers to recognise if the training schedules
are relevant to them
ASIST helps in logging technical concerns for the dealers,
Asist dealers can get a reply (assistance ) in that same system from Global NA Product support AG SR02
the HO,and hence, is bi-directional
Technical info.DB- Authoring of manuals for prdoucts all over
TIDB Global NA Product support AG SR04
world
Electronic technical info.manual-it's a front end for TIDB and all
E-TIM Global NA AG SR04
the information is visible over there
master
Web application
Dealer registers warranty for their product and claims through Product support transactions
E-Warranty Global developed in ASP.net AG SR05
this application. Parts reports
DB-MS SQL
e-warranty
Web application
This system is used for getting the feedbacks from the
WRMS Local developed in ASP.net Product support AG SR07
customers regarding the products.
DB-MS SQL

home
user prfile
Web application
transactions
CSI It is for customer survey index used to capture Local developed in JAVA DB- Product support AG SR08
reports
MS SQL
reorder inventory
managements

dispatch
Workshop management application tasked with management of
invoice
various tasks in the workshop. Users can view inventory, Web application
Logistics,CBU receipt
DWMS manage inventory, update records, create sale returns, Local developed in ASP.net AG TL03
managers stock status
generate invoices, etc. DB-MS SQL
shortages/damages
Update
insurance shortages

Depot All the stock availability is checked from this portal. Commercial
management All the internal people & the depo people are accessing the Local Logistics AG ###
system application. Sales