Professional Documents
Culture Documents
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Participate in Workplace Communication
Module Title : Participating in Workplace Communication
Learning Outcomes:
L.O.1. Obtain and convey workplace information
L.O.2. Complete relevant work related documents
L.O.3. Participate in workplace meeting and discussion
A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to obtain, interpret and convey
information in response to workplace requirements.
B. LEARNING ACTIVITIES
LO 1: Obtain and convey workplace information
Learning Content Methods Presentation Practice Feedback Resources Time
1. Parts of speech Lectured The student is 4hours
Self-paced given information
Sheet
2. Technical Lectured
writing Self-paced
3. Recording Lectured
information Self-paced
2. Technical Lectured
writing Self-paced
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Work In A Team Environment
Module Title : Working In A Team Environment
Learning Outcomes:
LO1. Describe and identify team role and responsibility in a team
LO2. Describe work as a team
A. INTRODUCTION
This module covers the knowledge, skills, and attitudes required to relate in a work based
environment.
B. LEARNING ACTIVITIES
LO 1: Describe and identify team role and responsibility in a team
Learning Content Methods Presentation Practice Feedback Resources Time
2. Relationship
and
responsibilities
3. Role and
responsibilities
with team
environment
4. Relationship
within a team
2. Team
structure/team
roles
3. Group planning
and decision
making
C. ASSESSMENT PLAN
Written Test
Performance Test
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Practice Career Professionalism
Module Title : Practicing Career Professionalism
Learning Outcomes:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development
A. INTRODUCTION
This module covers the knowledge; skills and attitudes in promoting career growth and advancement,
specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain
professional growth and development.
B. LEARNING ACTIVITIES
LO 1: Integrate personal objectives with organizational goals
Learning Content Methods Presentation Practice Feedback Resources Time
3. Personal
hygiene and
practices
4. Code of
ethics
2. Work values
and ethical
standards
3. Company
policies on the
use and
2. Gender and
development
(GAD)
sensitivity
3. Professionalism
in the workplace
4. List of
professional
licenses
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
2. Organization
al safety and
health
protocol
3. Threshold limit
value (TLV)
4. OHS
indicators
3. Effects of
hazards in the
workplace
4. Ergonomics
5. ECC
Regulations
LO3. Control hazards and Risks
1. Safety
regulations
- Clean air
act
- Electrical
and fire
safety
code
- Waste
manageme
nt
- Disaster
preparedn
ess and
manageme
nt
2. Emergency-
related drills and
training
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Develop and Update Industry Knowledge
Module Title : Developing and Update Industry Knowledge
A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to access, increase and update
industry knowledge.
B. LEARNING ACTIVITIES
LO 1: Identify and access key resources of information on the industry
Learning Content Methods Presentation Practice Feedback Resources Time
2. Industrial relations
issues and major
organization
3. Career opportunities
5. Quality assurance
- union/industry
association
- internet
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Observe Workplace Hygiene Procedures
Module Title : Observing Workplace Hygiene Procedures
Learning Outcomes:
LO1 Practice personal grooming and hygiene
LO2 Practice safe and hygienic handling, storage and disposal of food, beverage, and materials
LO2. Practice safe and hygienic handling, storage and disposal of food, beverage, and materials
1.Hygiene procedures Lectured The student is 2 hours
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
B. INTRODUCTION
This module covers the knowledge, skills and attitudes needed to perform computer operations. This
includes in putting, accessing, producing and transferring data using appropriate hardware and software.
B. LEARNING ACTIVITIES
LO 1: Identify and explain the functions, general features and capabilities of both hardware and software
Learning Content Methods Presentation Practice Feedback Resources Time
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Perform Workplace and Safety Practices
C. INTRODUCTION
This module covers the knowledge, skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations and maintaining safe personal standard.
B. LEARNING ACTIVITIES
LO 1: Practice workplace safety, security and hygiene systems, processes and operation
Learning Content Methods Presentation Practice Feedback Resources Time
Hands-out
Film / video
clips
C. ASSESSMENT PLAN
Written Test
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Provide Effective Customer Service
LO3. Handle queries promptly and correctly in line with enterprise procedures
1. Modes of greeting and Lectured The student is
farewell. Self-paced given information
2. Proper addressing of Demonstration Sheet
needs of persons. (by Role Playing
gender, age, status,
physical condition)
3. Style manual
requirement.
Standard letters and
proformas
LO4. Handle customer complaints, evaluation and recommendations
1. Proper way of Lectured
answering complaints in Self-paced
line with workplace Demonstration
procedures. Role Playing
2. Nature and details of
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
C. ASSESSMENT PLAN
Written Test
Performance Test(Practical demonstration)
D. TEACHER’S SELF-REFLECTION OF THE SESSION
SESSION PLAN
Sector : TOURISM
A. INTRODUCTION
This module deals w/ the knowledge & skills required in preparing bar for service, taking drink orders,
serving drinks, identifying and dealing customer affected with alcohol and closing/turning over bar operations.
B. LEARNING ACTIVITIES
LO 1: Prepare bar for service
Learning Content Methods Presentation Practice Feedback Resources Time
C. ASSESSMENT PLAN
Written Test
Performance Test(Practical demonstration)
D. TEACHER’S SELF-REFLECTION OF THE SESSION
A. INTRODUCTION
This module deals w/ the knowledge & skills required in preparing and mixing a range of cocktails,
prepare and mix a variety of non-alcoholic drinks, using, cleaning and maintaining bar tools, equipment and
machineries for mixing cocktails and non-alcoholic drinks.
B. LEARNING ACTIVITIES
LO 1 Prepare and mix a range of cocktails
Learning Content Methods Presentation Practice Feedback Resources Time
SESSION PLAN
Sector : TOURISM
Qualification Title : Bartending NC II
Unit of Competency : Provide Wine Service
Module Title : Providing Wine Service
Learning Outcomes:
LO1. Explain different types of wines to customer
LO2. Recommend appropriate wine and food combinations to customers
LO3. Prepare wine, glasses and accessories for service
LO4. Open and serve wine
LO5. Check wine for faults
A. INTRODUCTION
This module deals w/ the knowledge & skills required in explaining different types of wine to customer,
recommending appropriate wine and food combinations to customers, preparing wine, glasses and
accessories for service, opening and serving wine and checking wine for faults.
B. LEARNING ACTIVITIES
LO 1. Explain different types of wines to customer
C. ASSESSMENT PLAN
Written Test
Performance Test(Practical demonstration)
D. TEACHER’S SELF-REFLECTION OF THE SESSION