CUSTOMER SUCCESS SPECIALIST

SARAVANAN E X P E R I E N C E S

ACCENTURE SOLUTIONS PVT LTD | HYDERABAD | JUN'16 - DEC'17

Team Lead - Shift Lead (Client Site)

Monitoring the Team as well as individual performance and sharing

MANOHARAN the improvement plans along with the best practices, motivations

on a regular basis to make sure that everyone adhere to the

process to reach the target and their carrier growth

Training arrangement for the team whenever it is required

Team behavioral & policy management

Collecting the team’s feedback on regular basis and action them

4B/39, New Salt Colony,
accordingly
Thiruchendur Road,
Tuticorin - 628003 Handling the escalations and taking actions accordingly

Team’s leave management on control to make sure that the

+91 9952841345
operation is not affected
sran.adops@gmail.com
Friday Fun arrangement for the team on weekly basis with the Fun

spoc help and also make sure that the operation is not affected

ACCENTURE SOLUTIONS PVT LTD | HYDERABAD | AUG'14 - JUN'16

Senior Executive - Technical Support Associate (Client Site)

Re-batched from the previous organization and continued

S K I L L S the same roles and responsibilities

HCL TECH LTD BPO SERVICES | HYDERABAD | APR'13 - AUG'14

Advertising tools
Senior Executive - Technical Support Associate (Client Site)
Adobe PhotoShop
Independently worked on Higher - Level Troubleshooting
Adobe LightRoom
issues in the product and Escalations from the clients

MS Office Worked closely with the product development team for new

product enhancements based on customer feed back

Worked with client relationship team for retaining customers

Responsible for higher CSAT surveys and feedback

PARAGON DIGITAL SERVICES PVT LTD | CHENNAI | NOV'10 - APR'13

Senior Analyst - QA Specialist
I N T E R E S T S
Ad Trafficking and Campaign Management, SEO, SEM,

Social Media Marketing, Email Marketing

Candid & Wedding Photography Creative design

Long Drives & Exploring Basic Troubleshooting

Queue Management and Quality Assurance

Bike & Car Racing

Cooking
A W A R D S

Extra Mile-Stone Award - Year 2011 | Paragon Digital

Services PVT LTD

Performer of the Month - August 2014 | HCL Tech Ltd BPO

Services

PERSONAL DETAILS Behind the Scene Award - Year 2016 | Accenture Solutions

Pvt Ltd

Date Of Birth: May, 31, 1988 E D U C A T I O N S

Place of Birth: Tuticorin BISHOP HEBER COLLEGE (AUTONOMOUS) | TRICHY | 2006 - 2009
Bachelor of Computer Applications
Nationality: Indian

Passport: Available for Travel SRI KAMAKSHI VIDYALAYA MATRIC. HR.SEC. SCHOOL | TUTICORIN |
2005 - 2006
Higher Secondary Certificate

Present Resident: Chennai

KARAPETTAI NADAR HR.SEC. SCHOOL | TUTICORIN | 2003 - 2004
Marital Status: Single
Secondary School Leaving Certificate