MEGHAN ELIZABETH DOOLING

EXPERIENCE
Helpdesk Technician, Dynamic Catholic; Erlanger, Kentucky — September 2017 - March 2019
• Resolved over 750 Helpdesk Tickets in Microsoft Office environment to ensure employee productivity
• Researched and Implemented Asset Management Software Platform to effectively track assets
• Managed Windows Servers and Active Directory, in addition to ReadyNAS backup server
• Systematized Google Admin Console and set up call queue program for more enhanced communication
• Organized Server Room space and facilitated the sale of excess inventory and equipment
Camp MODA Counselor, Museum of Design Atlanta; Atlanta, Georgia — June 2017
• Assisted with summer camps for kids ages 8-14. Taught Arduino, 3D printing, and Lego Robotics

Helpdesk Technician, Berry IT Students, Berry College; Mount Berry, GA — August 2014 - May 2017
• Answered phone calls of faculty, staff, and students with technical issues and troubleshooting, including resetting
Active Directory passwords, software issues, connecting printers, and more

Lab Assistant, HackBerry Lab, Berry College; Mount Berry, Georgia — August 2016 - May 2017
• Assisted students in lab including with various technologies: Laser Cutter, Vinyl Cutter, 3D printers, Arduino,
Processing, Prototyping Tools, and other software programs

First Year Mentor, Berry College; Mount Berry, Georgia — May 2015 - April 2017
• Worked with twenty freshmen to facilitate their smooth transition to college

Film Manager, Berry Men’s Basketball; Berry College; Mount Berry, Georgia – October 2013 - May 2017
• Video taped games, burned recordings to DVDs, and uploaded DVDs to Synergy (film database) for team review

EDUCATION
Berry College; Mount Berry, Georgia
Bachelor of Science, Creative Technologies and Economics Minor, Cum Laude (3.64/4.00 GPA); May 2017
LEADERSHIP Campbell Fellow; March 2016 - May 2017
& AWARD Presidential Ambassador; February 2015 - May 2017
HIGHLIGHTS: Catholic Student Association, Vice President; August 2015 - May 2016
Teaching Assistant, Computer Science Department; August 2015 - December 2015
Mentor, Maker Academy; January 2015 - October 2015
Daughter of Martha Berry Award (One of five women recognized, Senior year), 2017
Creative Technologist of the Year (CRT), May 2017
Summer Study Abroad Program in Limerick, Ireland — May - June 2016

CERTIFICATIONS

Apple Certified Macintosh Technician, Service Fundamentals, October 2016

Microsoft Office Specialist, Microsoft Office Excel 2013 and 2016, November 2015
Microsoft Office Specialist, Microsoft Office Word 2013 and 2016, November 2015
CompTIA, IT Fundamentals, October 2015

COMMUNITY SERVICE
PREP 2nd Grade Teacher, Saint Mary Parish; Hyde Park, Ohio; August 2018 - Present
Sustainer, National Charity League; 2010 - Present
Event Coordinator, Year of Service Cottage, Berry College; Mount Berry, Ohio; August 2016 - May 2017
Teaching Assistant, Saint Mary’s PSR; Rome, Georgia; February 2015 - May 2017
Group Leader, Saint Brigid Vacation Bible School; Johns Creek, Georgia; 2011 - 2017
Dare to Care Event Volunteer, Mustard Seed Communities; Johns Creek, Georgia; 2010 - 2016

770.354.6549 www.linkedin.com/in/meghan-dooling-0473b683/ megedooling@comcast.net