Product What does What What is the How will the What is our the product articulated window of product fill best guess at have to do? wants or opportunity? these wants who is going unarticulated and needs? to buy our needs does it product? fill? Presence Where in the Why will the How will our How will we Who are the virtual and marketplaces presence establish and decision physical and market change maintain a makers at the world do we spaces during the presence in marketplaces need to sell distribute our lifecycle of the important and market our product? product? our product? locations? spaces? Persuasion What are the Why will When can we How do we Who are the social people credibly go ensure that relevant factors in recommend after opinion comments, opinion the buying our product to leaders and rankings, leaders and process of others? early reviews, and persuaders? our product? adopters? counts Which portray us in a communities positive way? must we reach? Preference How do we Why would How will How do we Whose enable people take customer capture preferences customers the time and preferences customer do we care to express energy to change over preferences? about? their express their time? (Customer preferences preferences? ratings, and to transaction personalize history, what we do? search behavior, and configuration tools?) Price How much Why is this the What is our How do we Who will do we sell right price pricing set and reset demand our product point? strategy the price in a different price for? through the world of points? Which lifecycle? “perfect segments do information” we care and dynamic about? pricing?
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5/4/06—changed to Helvetica font, made title and headings
KBI: Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and brand you have been striving for