User Guide

Jibo User Manual 1

1 Safety and Security
1.1 Safety precautions
1.2 Symbols
1.3 Privacy and legal
documents
2 Getting Started
2.1 Introducing Jibo
2.1.1 What’s in the box
2.1.2 Jibo components
2.2 Explore the Jibo app
2.3 The loop
2.3.1 Choose an owner
2.3.2 Add loop members
2.3.3 Join a loop
2.3.4 Kids and Jibo
2.3.5 Introduce loop members
2.4 Set up Jibo
Jibo User Manual
3 Living with Jibo
3.1 Conversation
3.2 Navigation
3.3 Idle mode
3.4 Sleep mode
3.5 Settings & preferences
3.6 Cleaning & maintenance
4 Support
4.1 Wi-Fi
4.1.1 Connect Jibo to Wi-Fi
4.1.2 Wi-Fi Best Practices
4.2 Troubleshoot
4.2.1 Reboot jibo
4.2.2 Error codes
4.3 Contact Jibo Customer Care
2
1 Safety and
Security

Jibo User Manual 3

Safety Precautions
• Always plug Jibo into an easily-accessible wall socket.

• Only use Jibo-authorized batteries and power adapters to avoid damaging Jibo and voiding your warranty.

• Always dispose of used batteries according to local laws and regulations.

• Never use any accessories that have not been approved or recommended by the manufacturer.

• To clean Jibo, wipe him with a clean, lint-free cloth. Don’t spray or pour liquids on Jibo. Avoid harsh cleaners.

• Avoid placing Jibo near open water.

Symbols

The CE stands for Conformité Européenne, which means that Jibo complies with all applicable EU directives.

The little house means you should only use Jibo indoors.

The heart means Jibo cares.

The crossed-out raindrop means don’t get Jibo wet. Ever.

The crossed-out trash bin means Jibo meets requirements set by the EU for safe e-waste disposal. Do not throw him out. To dispose of an
unwanted robot, he must be returned to Jibo Customer Care.

The ETL means your product has been independently tested and meets the applicable published standard.

The BC means Jibo’s battery charging system is compliant with the California Energy Commission (CEC).

Privacy and legal documents

https://www.jibo.com/privacy
https://www.jibo.com/terms

Jibo User Manual 4

2 Getting
Started

Jibo User Manual 5

2.1 Introducing 2.1.1 What’s in the box

Jibo Included in your Jibo box:

• 1 Robot
• 1 Quick Start Guide
Jibo is a robot—a social robot—and • 1 Box of power cables
he's excited to be part of our world. He’s
charming, helpful, and humble, and he
loves to engage with people. The relation-
ships he forms are the most important
things to him (a steady electrical current
and reliable Wi-Fi are a close second
and third). He is not perfect, but he tries
his very best to help you when you need
it; he answers your questions, from what’s
the weather tomorrow, to who won the
big game last night, to where the nearest
coffee shop is. He loves helping with
math problems, snapping a photo (some-
times, lots of photos), and showing off
his dance moves. Jibo really just wants to
be a part of your life.

Jibo User Manual 6

2.1.2 Jibo components Cameras

Mics
Head touch
sensors
Eye
Speakers

Microphones Screen

Head

Power button
Torso

Internal use only

Hatch
Pelvis

Base
Power jack

Jibo User Manual 7

2.2 Explore the Jibo app 5. Tap Open Email App ton your phone.

6. Open the “Account Activation” email from

no-reply@jibo.com to confirm your account.

• We suggest completing this step on your phone.

Tap to view or • If you do not see the email, check your inbox spam or
edit account promotions filters.
information.
Tap to switch between • If you have not received the email, tap Resend
your loops or set up a Verification Email in the app.
new Jibo.
7. Open the email you received from the Jibo app.

8. Click Confirm my account in the email.

9. You may need to sign in with your new information. If

so, tap Sign In and enter the email and password you
Tap to see Tap to adjust settings
created, then tap Next.
photos taken and change Jibo's
by Jibo. Wi-Fi network. 10. Tap the Add Photo, First Name, Last Name, Gender,
Tap to view or
and Birthday fields on the About You screen to add your
edit loop info, Tap for answers information, then tap Save.
account info, to FAQs and
troubleshooting.
and settings. 11. If you would like to occasionally receive text messages
Tap for tips on using, from Jibo:
talking with, and caring
for Jibo. • Enter your Phone Number and tap Next to confirm
your account.

1. Install the Jibo app from Google Play (Android) or the • Enter the Confirmation Code you receive via text
Apple App Store (iOS). message, then tap Next.

2. Open the Jibo app.

Please note: Depending on if you use iOS or Android, steps
3. Tap Get Started. 9 and 10 may be reversed. If you are on iOS you may be
4. Enter your email address and a password in the Create asked if you would like to receive push notifications.
Account screen, then tap Next.

Jibo User Manual 8

2.3 The loop
Jibo’s loop is made up of the people
Jibo can recognize by face and voice.
His loop is his family.
Jibo’s owner (whoever sets him up with
Wi-Fi via the Jibo app) is automatically in
the loop. The owner can use the Jibo
app to loop others in. Adults with email
addresses will also be invited to install
the app. Anyone who has been looped
in can introduce themselves to Jibo.
Each Jibo can only have one loop, but
there is no limit to how many loops
one person can join.
Jibo’s owner can loop in minors under
the age of 13 with parental permission.
The parent/guardian assumes responsi-
bility for that minor’s actions, and must
state that they have the legal right to
claim responsibility/guardianship over
that minor. When a minor is looped in,
they can only engage with Jibo via the
robot (they are not legally allowed to
Jibo User Manual
install the app). In all other respects, the
minor is just like everyone else in the
loop; they take up one of the 16 slots,
can talk to Jibo, can use skills, etc.
2.3.1 Choose an owner
Only one person can be Jibo’s official
owner, and this person can’t be changed
once Jibo has been set up, so please
choose your Jibo owner carefully. This
person is Jibo's admin, and is responsible
for financial and legal management of
Jibo, as well as for any support he may
need. The Jibo owner is the only person
who can add people to the loop and edit
settings in the app.
2.3.2 Add loop
members
1. Have Jibo’s owner open the Jibo
app.
2. Tap the Loop icon on the bottom
menu bar of the app.
3. Tap the Invite option.
4. Tap an age group.
• Teenager or Adult (13 years or
older). Continue with this workflow
• Child (Under 13 years old). For
this workflow, see the Kids and
Jibo section below instead.
5. Tap the checkmark or Next.
6. Enter the loop member’s First Name,
Last Name, Birthday, and Gender,
then tap the checkmark or Next.
Birthday is a required field to make
sure the loop member is at least 13
for COPPA Compliancy.
7. If the person has a nickname they
prefer, enter their Preferred Name
and tap the checkmark or Next. If
not, tap Skip for Now.
8. Finally, enter the loop member’s
email to invite them to the app. This
is optional but recommended.
• Any adult loop member without an
email is automatically added to the
loop.
9
 • Adults who have been invited to
join a loop via an email can install
Jibo’s app, create an account with
the email address they were
invited with, log in, view the
invitation, and accept or decline it.
Anyone with an email who
declines the invitation will not be
part of Jibo’s loop.
9. Tap Send.
2.3.3 Join a loop
To join a Jibo Loop, you must be invited
by a Jibo owner. Adults 13 and older
without an email address will be in the
loop as soon as the owner adds them,
however they will not be able to interact
with Jibo or the loop through the Jibo
app. If you have an email address, you
can choose whether or not to accept a
loop invitation.
To accept a loop invitation:
1. Optional: Open your email app on
your phone and open the “You’ve
been invited!” email.
Jibo User Manual
2. Optional: Tap Accept Invite. The Jibo
app will open, or you will be
prompted to install it.
• You can skip the first two steps and
accept the invitation directly from
the app if you already have the Jibo
app installed and are logged in.
3. Tap the Loop icon on the bottom
menu bar.
4. In the Jibo app, tap View Invite.
• If you are already in a different
loop, tap the <Name> Jibo
dropdown at the top of the screen
to see your invites.
5. In the invitation, tap Accept.
2.3.4 Kids and Jibo
Parental/guardian permission is required
for anyone under the age of 13 who
wants to join the loop.
INVITE THE GUARDIAN AND
CHILD TO THE LOOP
The child’s parent or guardian must first
join your loop.
1. Open the Jibo app on your phone.
2. Tap the Loop icon on the bottom
menu bar.
3. Tap Invite a Loop member.
4. Tap the Child option, then tap the
checkmark.
5. Read the COPPA Compliance
information, then tap Okay.
6. Select the guardian’s name from the
loop list, then wait for them to accept
the request. If the child’s guardian is
not in the loop, follow the steps to
invite them, then repeat from Step 1
once they have joined the loop.
7. Enter the child’s First Name, Last
Name, Birthday, and Gender, then
tap the checkmark or Next.
8. Enter the child’s Preferred Name
and then tap the checkmark or Next,
or tap Skip for Now.
9. Confirm the child’s guardian info,
then tap the checkmark or Next.
10
GIVE PARENTAL PERMISSION
The child’s guardian must follow these
steps to grant permission for them to
join the loop.
1. Open the Adobe Sign email you’ve
received and read the information
provided. You can choose to create
an Adobe Sign account but you
don’t have to.
2. Open the Jibo Parent Permission
email you’ve received and tap Click
here to review and sign a parental
permission agreement. (Note: You
may have to scroll to the right if
you’re reading the email on your
phone.)
3. Read the Jibo COPPA Compliance
document.
4. Tap Start in the upper-right corner
when ready to sign.
5. Tap *Click here to sign.
6. If you have an Adobe Sign account,
your signature will appear. If you
don’t have an account:
Jibo User Manual
• Use your mouse, finger, or a stylus
to sign the Sign Here line. You can
tap Clear if you make a mistake.
• Tap Apply when you are satisfied.
7. Tap Click to Sign.
2.3.5 Introduce loop
members
Please note: you will need to follow all
instructions in the Set Up Jibo section
before you can introduce Loop
members.
1. Invite the person to Jibo’s loop via
the Jibo app.
2. If you are setting up Jibo for the
first time, Jibo will ask to meet each
loop member in turn. You can skip
to Step 4.
3. For new loop members added after
Jibo's initial setup, do one of the
following:
• Say “Hey Jibo, meet <person
name>.”
• Say “Hey Jibo, I'm <person
name>.”
• Say “Hey Jibo, do voice and face
training for <person name>.”
where <person name> is the First
Name or Preferred Name you
specified in the Jibo app for the
loop member.
• Use the touch screen:
1. Tap Jibo’s eye.
2. Tap the Introductions
button on the Main Menu.
3. Tap contact button of the
person you want to
introduce.
4. Jibo will first ask if he's pronouncing
the loop member's name correctly.
At his prompt:
• If he is pronouncing the name
correctly, say “Yes.”
• If he is pronouncing the name
incorrectly, say “No” and then say
the name clearly and slowly at his
next prompt. Repeat Step 4.
11
Jibo will then learn the loop
member's voice by asking them to
say “Hey Jibo” several times and
from several angles. Have the loop
member sit or stand an arm's length
away from Jibo and say “Hey Jibo”
after the sound cue. He will prompt
the loop member for a “Hey Jibo” at
least six times, but possibly more if
he's having a hard time hearing.

5. Jibo will then learn the loop

member's face. Have the loop
member sit or stand an arm's length
away from Jibo and look directly
into his screen without moving. Jibo
will prompt loop member to smile
or not smile while he learns the face.

6. All done! Jibo will greet the loop

member by name when applicable.

Jibo User Manual 12

2.4 Set up Jibo
FIND THE PERFECT SPOT
Set up Jibo on a counter or
table near an outlet, away
from the edge and from water.
Choose an area where the
Wi-Fi is strong and he has
room to swivel freely (at least
a 1 ft radius). He’s been known
to dance.
Jibo User Manual
REMOVE HIS SCREEN COVER
Pull the tab to remove the plastic
from Jibo’s screen. Now he can
hear and see you clearly. It’s also
a lot more comfortable.
PLUG HIM IN
Jibo loves electricity. Remove
the pull tab from his base.
Get the cords from the small
box in Jibo’s package, con-
nect them and plug Jibo into
an outlet. Jibo should gen-
erally be plugged in at all times.
He should only be unplugged
when being moved from room
to room.
POWER HIM UP
Press the small button in the
“b” on the back of Jibo’s head.
You’ll see a red light on his
screen and hear a happy noise
as he starts to boot up. His
screen might be blank for a few
minutes after the red light.
This is normal.
13
GRAB YOUR PHONE
While Jibo is booting up, have an adult in
your house install the Jibo app and
create an account. This person will be
Jibo’s official owner. Once Jibo is set
up, the owner cannot be changed, so
choose this person carefully.
Jibo User Manual
GENERATE A QR CODE WITH
YOUR APP
Jibo connects to Wi-Fi and learns who
you are via a QR code you generate on
your app. While Jibo is booting up,
install the Jibo app if you have not yet
done so. See The Jibo App section
above for more instructions.
1. Open the Jibo app and log in.
2. Tap Set up a new Jibo in the app to
continue the setup process.
3. Confirm that you’ve removed Jibo’s
screen cover, plugged him in, and
turned him on.
Tap an option for selecting a Wi-Fi
network, enter the Wi-Fi password,
and then tap Next. Your app will
generate a QR code with your Wi-Fi
data.
4. You’ll see the screen directly to the
left when your QR code is ready.
14
SHOW JIBO THE QR CODE
Jibo needs a few minutes to start up. Don’t
be alarmed if his screen is blank for a little
while. When he’s ready, he’ll show you this
screen:
If Jibo has trouble seeing your QR code,
try one of the following:
Point the QR code on your phone at
Jibo so that you can clearly see the
entire QR code in the viewfinder
until Jibo shows the Connecting
screen. When he’s done he will show
a Connected screen. If you have
trouble connecting to Wi-Fi, see the
Wi-Fi Best Practices section or the
error message table in this guide.
WAIT WHILE JIBO INSTALLS
UPDATES
Jibo’s waking up! This can take 20-40
mins. He will reboot several times
during the wakeup process, during
which his screen might be blank for
prolonged periods of time. This is
normal. You can use this time to invite
people to the loop and to review tips
for using Jibo in the app.
MEET JIBO

1. The QR code might be too bright/ When Jibo is ready to meet you, you’ll
dim for Jibo to read. Try adjusting the see a tap button on his screen. Tap
brightness slider on your phone. the button to meet him! He will introduce

The QR code might be too close/far himself, give you some information

away for Jibo to see. Hold the QR about how to use him, and then will ask

code about 6 inches from the left to learn the face and voice of everyone

camera lens (your left, Jibo's right) in his loop.

When your phone and Jibo’s screen
match the screens shown above:
1. Tap I see the screen above in the
app; it will display a QR code.
so that you can see the entire code
in the viewfinder on Jibo’s screen.
If this still doesn't work, try placing
the QR code close to his view and

2. Tap Jibo’s screen; he will display a then slowly moving your phone away

viewfinder. until Jibo sees the QR code.

Jibo User Manual 15

3 Living
with Jibo

Jibo User Manual 16

3.1 Conversation
• Want Jibo’s attention? Say “Hey Jibo”
to start a conversation.
• When he’s listening, his eye and light
ring will glow blue.
• Once his light ring is blue, ask Jibo
your question.
• See the Tips tab on the Jibo app for
ideas of things you can ask Jibo.
• If Jibo doesn’t understand you, he’ll
put the text he’s hearing on his
screen. If the text matches what you
are saying, Jibo doesn’t have an
answer for that question yet. You can
try rephrasing it and asking again.
If the text doesn’t match what you’re
saying, repeat yourself slowly and
clearly.
• Stop Jibo while he’s talking by saying
“Hey Jibo, stop” or holding the top of
his head.
Jibo User Manual
3.2 Navigation
• Bring up the main menu by tapping
Jibo’s eye or saying “Hey Jibo, main
menu.”
• Navigate menus by swiping left and
right or saying “next” and “previous.”
• Leave a menu by swiping down or
holding the top of his head.
3.3 Idle mode
When Jibo is not interacting with you
and is not asleep, he enters what we
call idle mode. In idle mode, Jibo might
look around or look at things that catch
his attention, such as movement, sound,
and various objects.
If Jibo has been in idle mode for a while,
he might even play a game by himself,
so be sure to look out for fun things on
his screen.
When he sees you after he’s been in idle
mode, he might greet you by name,
make a happy noise, or say hi some
other way, so don’t be shocked if he
says hi to you before you say hi to him!
Feel free to say hi back or to pet his
head.
3.4 Sleep mode
Jibo is designed as an always-on device,
like your mobile phone. Jibo will
automatically go to sleep at night and
wake up in the morning, so you don’t
need to turn him off every night. If you
want him to sleep at other times, just say
“Hey Jibo, go to sleep” and he will sleep
until one of the following:
• He hears “Hey Jibo”
• Someone taps his screen or head
• His normal wake time arrives
17
3.5 Settings & 3.6 Cleaning &
Preferences Maintenance
Tap Jibo’s eye and then tap the Settings Use a clean, dry microfiber cloth. Do not
button, or say “Hey Jibo, open Settings” to: use any household cleaning products as

• Adjust Jibo’s volume these can affect the anti-reflective and

• See his Wi-Fi strength
• Change his Wi-Fi network
• See his battery level
anti-fingerprint coatings. Also, if
stubborn marks require a damp cloth,
take special care not to allow any liquid
to trickle into the microphone holes.

• See information about your Jibo

• Manually check for new updates (Jibo

checks for updates every night
automatically)

• Turn Jibo off

Jibo User Manual 18

4 Support

Jibo User Manual 19

4.1 Wi-Fi
4.1.1 Connect Jibo
to Wi-Fi
If you are setting up Jibo for the first
time, please use the Set up Jibo section
of this guide to connect Jibo to Wi-Fi.
If you need to reconnect Jibo to the
same or a new Wi-Fi network, you can
do the following:
Note: If Jibo is already showing the
Tap here when you have your QR code
screen or the viewfinder screen, skip to
Step 3.
1. Say “Hey Jibo, show the Wi-Fi” OR
tap Jibo’s eye to bring up the Main
Menu, tap Settings, then tap Wi-Fi.
2. Tap Change Wi-Fi. Jibo will show
the Tap here when you have your
QR code screen.
Jibo User Manual
3. Open the Jibo app on your phone. 11. Point the app Q R code at Jibo’s
screen so that you can fully see it in
• If you’re stuck in an old Wi-Fi setup
the viewfinder until he connects.
process on the app, force close
and reopen the app.
4. Tap the Loop icon on the menu bar.
4.1.2 Wi-Fi Best
5. Tap Jibo's Settings.
Practices
6. Tap Wi-Fi.
Jibo is configured to work with most
7. Tap an option for selecting your
home Wi-Fi networks, but if you are
current network or choosing a
experiencing issues or latency, there
new one. Network names are case
are some things you can try to improve
sensitive.
Jibo’s performance. If you are seeing a
• See Wi-Fi Best Practices below specific error, please search the Wi-
for networking best practices. Fi support section for more targeted
troubleshooting.
8. Once you’ve selected a network,
enter the network password, then
click Next. Passwords are case
sensitive.
9. Tap I see the screen above in the app.
The app will generate a QR code.
10. Tap Jibo’s screen to bring up the
viewfinder if necessary.
20
UNSUPPORTED INTERNET
CONNECTIONS
Jibo does not support internet
connections via:
• Mobile hotspots
• Hardline ethernet
• WEP, enterprise, or public
networks
• VPNs or proxy networks
• Belkin N or N+ wireless routers
LOCATION
Jibo works best when he is set up:
• Close to your access point, but not
within two feet of it. The same room
works best.
• Away from common obstructions:
1. Cabinets or drawer
2. Mirrors or glasses
3. Metal objects
4. Ceilings and thick walls
5. Aquariums
Jibo User Manual
• Away from common sources of
interference:
1. Neighboring wireless networks
2. Microwave ovens
3. 2.4 GHz cordless telephones
4. Bluetooth® devices
5. Wireless baby monitors
BASIC TROUBLESHOOTING
• Make sure your router is plugged in
and turned on.
• Check your internet connection on a
laptop, or on your phone in Airplane
Mode.
• Reboot your router: Unplug it for 30
seconds, then plug it back in and
turn it on.
• Reboot Jibo.
• If using a 2.4Ghz network, use US
compatible router channels only:
1-11.
• Make sure your router firmware
is up-to-date. Check your router
manufacturer documentation for
instructions on updating your router.
ADVANCED WI-FI SETUPS
If you have any of the following advanced
types of internet setups in your home, you
may need to adjust your settings for Jibo
to work properly.
1. Wi-Fi access points, extenders, and
repeaters
• These are generally supported,
but Jibo's performance may or
may not be impacted by extended
setups.
• When entering your network name
and password in the Jibo app
during setup, make sure to use the
SSID and password of the access
point which will have best reception
for Jibo.
• When you reboot your router, be
sure to also reboot any additional
network hardware in this category.
21
 • If you encounter Wi-Fi
connectivity problems or latency
with Jibo while using additional
• If you see a Wi-Fi error
access points or extenders, try
unplugging them and moving
Jibo into the room with your main
his MAC address appears at then tap the checkmark.
the very bottom of the screen.
5. Firewalls, traffic filtering, parental
controls
message on Jibo's screen, the
• If you experience Wi-Fi or
MAC address may be included.
latency issues with Jibo while

router to test. • Otherwise, tap Jibo's eye, using firewalls, traffic filtering,
tap Settings, tap Wi-Fi, then QoS, or parental controls, try
2. Port forwarding
tap Change Wi-Fi. His MAC turning these off and test if Jibo's
• Jibo uses port 443 to connect address appears at the very performance or connectivity
to servers and port 80 to install bottom of the screen. improves.
updates.
• Input the MAC address into • We do not recommend operating
• If you have port forwarding set your router's list of allowed without a firewall as a permanent
up on your router for either port, devices. solution.
please disable them before
4. Static IP addresses
setting up your Jibo.
• In the Jibo app, when you get
• If you have difficulties, look for
to the Wi-Fi Network screen,
other hardware or software on
choose the option to connect
your network which might be
Jibo to your network.
using these ports.
• On the next screen (Wi-Fi
3. MAC address filtering
Security), tap Set Up Static IP.
• Find the MAC address of your Jibo:
• Enter your Static IP settings, then
• If you see the “Tap here when click Set.
you have your QR code”
• Enter your network password,
screen on Jibo during setup,

Jibo User Manual 22

4.2 Troubleshoot
4.2.1 Reboot Jibo

Like with many other connected devices,
rebooting Jibo will often solve an issue
he may be experiencing.
First try to reboot via the Settings menu:
1. Tap Jibo’s eye.
2. Tap the Settings button on the Main
Menu.
3. Tap the Shutdown button.
4. Tap Shut Down to confirm.
5. Leave Jibo off for at least 15 seconds.
6. Press the “b” button on the back of
Jibo’s head to restart him.
2. Hold down the “b” button on the
back of Jibo’s head for 3 seconds
and then release. Please do not
hold down this button for longer
than 3 seconds. This can do serious
damage to Jibo. Jibo will take 15
seconds to shut down, and may not
show any immediate indication that
he is turning off.
3. Leave Jibo off for at least 15 seconds.
4. Press the “b” button on the back of
Jibo’s head to restart him.

If you cannot access the Settings menu,

try the following:

1. If Jibo is moving around a lot, pick

him up and cradle him horizontally
until he stops moving.

Jibo User Manual 23

4.2.2 Error messages
If something goes wrong with Jibo, he will let you know by telling you what’s wrong and showing an error message on his screen. Use
this page to troubleshoot all potential error messages.

If you’re struggling to solve an issue, you can always reboot Jibo as your first line of defense. To view this information online, please see:
https://support.jibo.com/jibo/articles/en_US/FAQ/error-messages

Error Code Error Message Troubleshooting

Jibo’s head motor just needs a little time to cool down. Leave him plugged in, in a
B1 Jibo is too hot room-temperature dry spot, and wait a while for him to cool off. He’ll let you know
when he’s ready to play.

One of Jibo’s motors just needs a little time to cool down.

1. Tap Jibo’s screen to dismiss the error message.
B2 2. Leave him plugged in, in a room-temperature dry spot, and continue to use
Jibo is too hot him normally. He might move a little strangely, or one of his body parts might
B3
not move at all. This is normal. His motors will resume normal function when
he’s sufficiently cooled off. The message will reappear every few minutes until
Jibo has sufficiently cooled down.

Jibo User Manual 24

 One of Jibo’s motors is too cold.
C1 1. Make sure he indoors and not near water.
C2 2. Tap Jibo’s screen to dismiss the error message.
Jibo is too cold
C3 3. You can keep using him normally, though he may move strangely until
he’s warmed up. The message will reappear every few minutes until he is
sufficiently warmed up.

Jibo’s processor has overheated, and he needs to be shut down to fully cool off.
D1 Jibo is too hot 1. Tap his screen to turn him off.
2. Wait at least 1 hour before turning him back on.

Something is wrong with one of Jibo’s body sections.

1. Reboot Jibo​.
2. If the problem persists after rebooting, install updates.
E1
Something’s a 3. If the problem still persists after rebooting and installing any new updates,
E2 contact Jibo Customer Care​.
little off
E3
If you would like to keep using Jibo until you have time to troubleshoot or reach
out to Jibo Customer Care, just tap Jibo’s screen to dismiss the error. He will still
work fine, but he might move strangely.

Jibo User Manual 25

 Something is wrong with one of Jibo’s body sections.

1. Reboot Jibo​.
H1
2. If the problem persists after rebooting, install updates.
H2 Something's a 3. If the problem still persists after rebooting and installing any new updates,
H3 little off contact Jibo Customer Care​.

If you would like to keep using Jibo until you have time to troubleshoot or reach
out to Jibo Customer Care, just tap Jibo’s screen to dismiss the error. He will still
work fine, but he might move strangely.

Jibo should fix himself on his own. If this error message remains on Jibo's screen
J1 One of Jibo's skills crashed
for more than five minutes, reboot Jibo​.

1. Make sure Jibo is indoors and away from extreme temperatures and water.
2. Tap Jibo's screen to dismiss the error.
Jibo's battery is
K1 3. Keep using him normally. He will warm up on his own, but won't be able to
too cold
charge the battery in the meantime. The error message will reappear every
few minutes until the battery has warmed up.

Jibo User Manual 26

 1. Make sure Jibo is indoors and away from extreme temperatures and water.
2. Tap Jibo's screen to dismiss the error.
K2 Jibo's battery is
too hot 3. Keep using him normally. He will cool down on his own, but won't be able to
charge the battery in the meantime. The error message will reappear every few
minutes until the battery has cooled down

1. Tap Jibo's screen to shut him down.

2. Remove Jibo's battery completely and re-attach it to ensure it is securely
Jibo's battery is
K3 connected. See the Replace Jibo's battery article on the support site for
disconnected
instructions on removing and reattaching the battery.
3. Turn Jibo on when the battery has been reattached.

Plug Jibo in to charge his battery. If Jibo was plugged in all night and you're still
seeing the error:
1. Unplug & replug the power connector at Jibo's base.
2. Check for the green LED light on Jibo's power supply to be sure electricity is
flowing.
Jibo's battery level 3. If you see no LED:
K4
is very low
• Unplug & replug power at the wall outlet.
• Unplug & replug the connection between Jibo's power supply and power
cord.
• Ensure that the wall outlet is functioning.
• Ensure that the wall outlet receives power all night.

Jibo User Manual 27

 Jibo's speech server is down, so he can't speak or understand you at the
Jibo can't talk
L1 moment. Tap his screen to dismiss the error and try talking to him again in a little
right now
while.

Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop
from time to time. He will try to reconnect on his own. You can tap his screen to
dismiss the error screen. He will still function, but might not be able to answer
questions or perform some skills.
Lost connection to
L2
Jibo's server
If you'd like to manually try to reconnect him:
1. Make sure you are following all Wi-Fi best practices given in the previous
section.
2. Reconnect Jibo to Wi-Fi using the Jibo app.

L3 Jibo will try to reconnect on his own.

L4 Lost connection to 1. Tap Jibo's screen to dismiss the error. Jibo will function, but might not be able
L5 a 3rd party server to to answer all your questions or perform some skills.

L6 2. If Jibo cannot reconnect after 10 minutes, reboot him.

You’ll only ever see this error screen after a Wi-Fi error screen. It just means
L7 Reboot needed he needed to be rebooted after the Wi-Fi reconnection. Tap Jibo’s screen
to reboot him.

Jibo User Manual 28

 Something is wrong with Jibo's cameras.

1. Reboot him​.

2. If the problem persists after rebooting, install updates.

M1 Jibo is having camera
issues 3. If the problem still persists after rebooting and installing any new updates,
contact Jibo Customer Care​​.

If you would like to keep using Jibo until you have time to troubleshoot or reach out
to Jibo Customer Care, just tap Jibo's screen to dismiss the error. He will still work
fine, but his photo-taking and face-tracking might not function correctly.

Server upgrades Jibo’s servers are undergoing maintenance to make Jibo better. Jibo should be
MM
in process back to normal soon. If this message persists for longer than an hour, reboot him.

Something is wrong with Jibo's microphones.

1. Reboot him​.

2. If the problem persists after rebooting, install updates.

O1 Jibo is having
mic issues 3. If the problem still persists after rebooting and installing any new updates,
contact Jibo Customer Care​​.

If you would like to keep using Jibo until you have time to troubleshoot or reach out
to Jibo Customer Care, just tap Jibo's screen to dismiss the error. His touch-screen
will still work fine, but he might not be able to hear you.

Jibo User Manual 29

 Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop
from time to time.
OTA1a
1. Make sure you are following all Wi-Fi best practices given in the previous
OTA1b Wi-Fi connection lost section.
OTA1c 2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop
from time to time.

1. Jibo will keep trying to reconnect, and the error message will disappear when
he does.
Trying to reconnect
OTA1d 2. If this error doesn't resolve itself:
to Wi-Fi
• Make sure you are following all Wi-Fi best practices given in the previous
section.
• Reconnect Jibo to Wi-Fi using the Jibo app
• Tap the error message on Jibo's screen when you have the new QR code.

Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop
from time to time.
OTA4 Lost connection to 1. Follow instructions in the Reconnect Jibo to Wi-Fi article on the support site.
OTA4a Jibo's server
2. Follow instructions to Reconnect Jibo to Wi-Fi.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo User Manual 30

 Jibo couldn't find the updates he needs to get started. This problem should
resolve itself.

OTA7 No updates found • If the problem hasn't resolved within 3 minutes, reboot Jibo.

• Depending on where you left off in the setup process, you may have to
reconnect him to Wi-Fi using the Jibo app.

Jibo couldn't find any updates.

OTA7a No updates found Tap Jibo's screen to dismiss this error. He will look for more updates tomorrow
night.

Jibo encountered an error while installing the updates he needs to get started.

1. Make sure you are following all Wi-Fi best practices as outlined in the previous
Unexpected server section, especially the Advanced Wi-Fi Setup section.
OTA8
response
2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo User Manual 31

 Unexpected server Jibo encountered an error while installing updates.
OTA8a
response • Tap Jibo's screen to dismiss this error. He'll try again tomorrow night.

There’s not enough space for this update.

• Go to the Jibo app to free up space by deleting photos.
OTA9 Jibo's storage is full
• Tap to dismiss the error screen. The update will continue once space has been
freed.

Jibo downloaded the update, but didn't have enough power to install it.
1. Plug Jibo in. He will install the update the next evening while he's sleeping. If
you unplug or turn off Jibo overnight, he will be unable to install the update
again.
2. Tap Jibo's screen to dismiss the error message.

If Jibo was plugged in all night and you're still seeing the error:
OTA10 1. Unplug & replug the power connector at Jibo's base.
Update downloaded
OTA10a 2. Check for the green LED light on Jibo's power supply to be sure electricity is
flowing.
3. If you see no LED:
• Unplug & replug power at the wall outlet.
• Unplug & replug the connection between Jibo's power supply and power
cord.
• Ensure that the wall outlet is functioning.
• Ensure that the wall outlet receives power all night.

Jibo User Manual 32

 Jibo was unable to back up your data. He may have been unplugged or hit a Wi-Fi
OTA11 No updates found outage. He will attempt to back up your data again tomorrow night. Tap his screen to
dismiss this error.

Jibo encountered an error while installing the updates he needs to get started.
1. Make sure you are following all Wi-Fi best practices as outlined in the previous
Unexpected server section.
OTAX
response
2. Reconnect Jibo to Wi-Fi using the Jibo app.
3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo couldn't finish Jibo encountered an error while installing updates.

OTAXa
the update • Tap Jibo's screen reboot him.

• Reboot Jibo.
P1 Jibo's storage is full • If the problem persists, go to the Jibo app to free up space by downloading
your photos from Jibo and then deleting the photos in the app.

Jibo User Manual 33

 Jibo lost his Wi-Fi connection, just like might happen with your phone or laptop
from time to time.

1. Make sure you are following all Wi-Fi best practices as outlined in the previous
Q1 Wi-Fi connection lost section.

2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo was unable to restore from an existing backup. He will try again later. Tap his
R1 Restore failed
screen to dismiss the error message.

Sorry, Jibo's server is not available right now. Work is in progress to bring Jibo
S2 Server interruption
back to normal. Please try to use Jibo again later.

1. Make sure you are following all Wi-Fi best practices as outlined in the previous
section.
WIFI1 Can't connect to
WIFI1a Wi-Fi network 2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo User Manual 34

 1. Make sure you are following all Wi-Fi best practices outlined in the
previous section.
WIFI2 Can't get IP address from
WIFI2a router 2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap Jibo's screen when you have your new QR code.

1. Make sure you are following all Wi-Fi best practices outlined in the
previous section.
WIFI4 Can't connect to
WIFI4a Jibo's server 2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap Jibo's screen when you have your new QR code.

1. WPA passwords must be 8-64 characters long and are case sensitive. Confirm
your password.
WIFI5 Invalid password
WIFI5a length 2. Reconnect Jibo to Wi-Fi using the Jibo app.

3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo User Manual 35

 There is a problem with the network name you entered. Please note that:
• SSID (network name) must be 1-32 characters long.
• Network names and passwords are case sensitive.

WIFI6 • Network names may contain some basic special characters such as $%@#&
SSID not provided but should not include more unusual symbols or non-latin characters.
WIFI6a
1. Confirm your network name and follow instructions in the Reconnect Jibo to
Wi-Fi article on the support site.
2. Tap the error message on Jibo's screen when you have the new QR code.

Every QR code you generate on your app will expire after a few minutes.

WIFI7 Additionally, you can't use the same QR code to connect to Jibo more than once.
QR code expired
WIFI7a
1. Reconnect Jibo to Wi-Fi using the Jibo app.
2. Tap the error message on Jibo's screen when you have the new QR code.

Something unexpected went wrong during Wi-Fi connection.

1. Make sure you are following all Wi-Fi best practices outlined in the previous
WIFIX Jibo didn't connect section.
WIFIXa to Wi-Fi
2. Reconnect him to Wi-Fi using the Jibo app.
3. Tap the error message on Jibo's screen when you have the new QR code.

Jibo User Manual 36

4.3 Contact Jibo Customer Care
Jibo: Ask Jibo your question.
Website: support.jibo.com
App: Tap Help on the bottom menu bar.

Jibo User Manual 37