A

SUMMER TRAINING REPORT

ON

A STUDY ON OPERATIONS MANAGEMENT OF RELIANCE RETAIL LIMITED

Reliance Retail Limited

Under The Guidance of: Submitted By: Kajal Singh

Name: Mr. Vinit Bansal MBA 4rd Semester

(Head Finance Lead) 170101010086

HARYANA SCHOOL OF BUSINESS

GURU JAMBHESHWAR UNIVERSITY OF SCIENCE AND TECHNOLOGY

HISAR (Haryana).

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 PREFACE

The successful completion of this project was a unique experience for me,
because by interacting various person, I achieved a better knowledge about
human resource. The experience which I gained by doing this project was
essential at this turning point of my career. This project is being submitted which
content detailed analysis of the research under taken by me.

The research provides an opportunity to the student to devote her skills,

knowledge and competencies required during the technical session.

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 ACKNOWLEDGEMENT

With a great pleasure, I express my heartiest thanks to Mr. Vinit Bansal, Head
Finance Lead, RELIANCE RETAIL LIMITED (GURUGRAM) for giving me an
opportunity to work under his guidance. He provided me the guidelines that
helped me a lot in the preparation of my research report.

I am also extremely grateful to Ms. Ritu, RELIANCE RETAIL LIMITED (GURUGRAM)

for helping and providing me with the useful information. By regularly interacting
with sir and ma’am, I learnt few facets of Retail Industry and I am sure, the
knowledge imparted will go a long way in enriching my career.

The project could not be completed without their support and guidance. Thanking
them is a small gesture for the generosity shown.

I express my thanks to all the respondents to whom I visited, for their support and
valuable information, which has helped me in the completion of my research
project work. I express my sincere gratitude to my parents, friends and all those
who have directly or indirectly inspired and helped me to complete my project
with unremitting zeal and enthusiasm.

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 ABSTRACT

During my SIP (Systematic Investment Plan), I worked with stock review

group which guarantees scope of Reliance Fresh Stores, Reliance Digital
Stores, Reliance Trends Stores, Reliance Jewels, Reliance Digi Mini Stores,
Reliance Brands Stores in the coordination with the Internal Audit
Connections group and furthermore guarantees restorative activity. In
this, I found out about the physical stock process for distribution centre
which incorporates shutting, making, initiating and allocating physical
stock records. I figured out how to take a shot at SAP programming as
Reliance Retail utilizes SAP programming to store and deal with its
information. I went for the store visit to MUJI mark for the Asset
Verification process. Close by this I got preparing from the support
regulatory team about the effective compliances which are to be trailed by
all the new stores previously they begin their tasks. These compliances are
as indicated by the stores respective formats and furthermore how to
finish their procedure documentation.

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 CONTENTS

1) INTRODUCTION………………………………………………………………………………….……6

(Overview of Industry)

(Profile of the organization)

2) OBJECTIVES AND METHODOLOGY………………………………………..…………………14

3) CONCEPTUAL DISCUSSIONS ……………………………………………………..………….…17

4) RELIANCE AUDIT PROCESS……………………………………………………..………………..35

5) SUMMARY ……………………………………………………………………….……………….….…52

6) BIBLIOGRAPHY………………………………………………………………………………….……..54

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 CHAPTER – 1
INTRODUCTION

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 COMPANY OVERVIEW

Reliance Retail Limited operates supermarkets, hypermarkets, wholesale cash and

carry, convenience, and specialty stores. The company has been set up to initiate,
acquire, set-up, construct, establish, maintain, run, operate, and manage business
centers, hypermarkets, departmental stores, supermarkets, shopping malls,
discount stores, specialty stores, shopping outlets, convenience stores, etc. Its
retail outlets offer foods, groceries, apparel and footwear, lifestyle and home
improvement products, electronic goods, and farm implements and inputs. The
company’s outlets also provide vegetables, fruits, and flowers. It focuses on
consumer goods, consumer durables, travel services, energy, entertainment and
leisure, and health and well-being products, as well as educational products and
services. Reliance Retail Limited was formerly known as Reliance Petroleum Retail
Private Limited and changed its name to Reliance Retail Limited in January 2006.
The company was incorporated in 1998 and is based in Mumbai, India. Reliance
Retail Limited operates as a subsidiary of Reliance Industries Limited.

Reliance Retail has the distinction of being the largest retailer in the country.
Reliance Retail’s commitment to “bettering the lives” has been embodied in its
pursuit to make a difference on social socio–economic issues in India. The
initiative has brought millions of farmers and small producers to the forefront of
the retail revolution by partnering with them for growth.

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Reliance Retail Limited is a subsidiary company of Reliance Industries Limited.
Founded in 2006 and based in Mumbai, it is the largest retailer in India in terms of
revenue. It’s retail outlets offer foods, groceries, apparel and footwear, lifestyle
and home improvement products, electronic goods, and farm implements and
inputs. The company’s outlets also provide vegetables, fruits and flowers. It
focuses on consumer goods, consumer durables, travel services, energy,
entertainment and leisure, and health and well-being products, as well as on
educational products and services.
It has a total of 3,751 stores as of December 2017 in India with an area of over
14.5 million square feet across 750 cities.

PROFILE OF THE COMPANY

RELIANCE RETAIL

Reliance Retail is the retail initiative of the group and is central to

consumer facing businesses. It has in a short time forged strong and
enduring bonds with millions of consumers by providing them unlimited
choice, outstanding value proposition, superior quality and unmatched
experience across all its stores.

Serving the food and grocery category Reliance Retail operates Reliance
Fresh, Reliance Smart and Reliance Market stores. In the consumer
electronics category Reliance Retail operates Reliance Digital, Reliance
Digital Express Mini stores and Jio stores, and in fashion & lifestyle
category it operates Reliance Trends, Trends Women, Project Eve,

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 Reliance Footprint, Reliance Jewels and AJIO.com in addition to a large
number of partner brand stores across the country.

Reliance Retail has emerged as the partner of choice for International

brands and has established exclusive partnerships with many revered
international brands such as Diesel, Superdry, Hamleys,
ErmenegildoZegna, Marks and Spencer, Paul & Shark, Thomas Pink,
Kenneth Cole, Brooks Brothers, Steve Madden, Payless Shoesource,
Grand Vision and many more.

Reliance Retail reported a turnover of Rs. 33,765 crore for the financial
year 2016-17. As on 31st December 2017, Reliance Retail operates 3,751
stores across 750 cities with a retail area of over 14.50 million feet.

VISION

Through sustainable measures, create value for the nation, enhance

quality of life across the entire socio-economic spectrum and help
spearhead India as a global leader in the domains where we operate.

MISSION

 Create value for all stakeholders

 Grow through innovation
 Lead in good governance practices
 Use sustainability to drive product development and enhance operational
efficiency.
 Ensure energy security of the nation
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 Foster rural prosperity

VALUES
The growth and success are based on the ten core values of Care,
Citizenship, Fairness, Honesty, Integrity, Purposefulness, Respect,
Responsibility, Safety and Trust.

SUBSIDIARIES OF RELIANCE RETAIL LIMITED :

There are over 45 Subsidiaries & divisions of Reliance Retail. Following is the list
of major divisions:

1. Reliance Fresh: Retail outlets of fruits, vegetables & groceries.

2. Reliance Digital: Consumer Electronics retail stores. It had 689 stores in
October 2014.
3. Reliance LYF: 4G mobile handset manufacturer based in Mumbai, founded
in 2015.
4. Reliance Jewels: Jewelry retail; it had revenues of approx. Rs. 8 billion in
financial year 2012-13.
5. Reliance Time Out: Lifestyle store of Books, Music, Movies, Toys, Gaming,
Fragrances, Stationery.
6. Reliance Trends, Reliance Footprint and Reliance Living: Apparel and
Clothing. It had revenues of approx. Rs. 16 billion in financial year 2012-13
with a store count of 287.
7. Reliance Market, Reliance market - Wholesale Cash n Carry: It had
revenues of approx. Rs. 1.6 billion in financial year 2012-13.
8. AJIO: One of the company’s first forays into e-commerce – a fashion
website, officially launched at the Lakme Fashion Week SS16 with the
philosophy ‘Doubt is Out’.

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SWOT ANALYSIS :

STRENGTH

 It is an Indian retail chain with 900 + stores in 80 cities in India.

 Hyper market with 95,000 markets with tailoring, shoe and
watch repair, laundry.
 It owns various private label brands.
 It has strong distribution network - 1600 channels in villages.
 Strong backing of the parent company.

WEAKNESS

 Product variety is available but more SKUs are not present due
to inefficient back end infrastructure.
 Poor inventory control at certain locations is a concern.
 Numerous licenses permits and registration.
 Lack of trained personnel at all levels.

OPPORTUNITY

 Sourcing directly from farmers; no middlemen could earn more

profit as number of farmers will increase five times in next 5
years.
 Leveraging on brand name and entering into Reliance salon.
 Large potential to reduce operation cost in cities using strong
supply chain.

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 THREATS

 Strong competition globally from Carrefour, Metro A.G., Tesco.

 Operation cost is too high.
 Wal-Mart is the biggest competitor when it comes to sourcing/
backward integration.

MAIN COMPETITORS

Pantaloons Retail
Pantaloons Factory Outlets
Malls and Hypermarkets Big Bazaar
Reliance mart
Star India Bazaar
Shopper’s Stop
Spencer’s Hypermarket

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 Food Bazaar
Grocery stores and grocery Reliance fresh Food World
supermarkets Reliance Super
Birla Supermarkets
Reliance Delight
Subhiksha

Brand Factory, Fashion

Station, Blue Sky, Celio,
Apparels and fashion accessories Reliance Trends Central, Lee Cooper
Trent Westside
Trent Fashion Yatra

Consumer Electronics Reliance Digital Croma Retail

Jewels Reliance Jewels Tanishq Jewellery

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 CHAPTER – 2

OBJECTIVES AND METHODOLOGY

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OBJECTIVE’S OF FINANCIAL OPERATIONS:

 Audit Process followed at Reliance Retail Limited.

 To have an understanding of System Application Process (SAP).
 To understand the Physical Inventory Process at Reliance stores.
 To study importance, roles, process and functions of finance in the
retail sector of Reliance Industries Limited.
 To learn about different SAP finance modules and how they work.
 To understand the inventory management to ensure availability of
material.
 To understand the requirement of numerous license permits and
registration.

SCOPE OF FINANCIAL OPERATIONS:

 The study covers cash exceptions of Reliance Retail Limited.

 The scope of study is the Inventory Management of Reliance Retail
Limited.
 The scope is to study the salient features covered under Agriculture
Produce and Marketing Committee ACT.
 The another scope is to study the various Offences and Penalties
under The Legal Metrology Act, 2009.
 In Reliance Retail Limited, coverage criteria of various stores for
audit is done (eg, TRENDS – Six Months).
 The study also covers SAP codes used at Reliance Retail Limited.

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METHODOLOGY

Actively working through my internship period with my on-site supervisor

about the topic. I have also been provided with the various study material
regarding the various processes and its functioning for more clarity.

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 CHAPTER – 3
CONCEPTUAL DISCUSSIONS

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 FINANCIAL POSITION

It had a turnover of Rs. 337 billion in the financial year 2016-17.

Reliance Retail has announced revenues of Rs. 450 billion for the nine
months ended December 2017 for financial year 2017-18, showing of over
90% jump from the corresponding previous period. The company also
reported a profit of Rs. 7 billion for the period.

FINANCIAL OPERATIONS IN RETAIL:

INVENTORY MANAGEMENT

Inventory Management is primarily about specifying the size and

placement of stocked goods. Inventory management is required at
different locations within a facility or within multiple locations of a supply
network to protect the regular and planned course of production against
the random disturbance of running out of materials of goods. The scope of
inventory management also concerns the fine lines between
replenishment lead time, carrying costs of inventory, asset management,
inventory forecasting, inventory valuation, inventory visibility, future
inventory price forecasting, physical inventory, available physical space of
inventory, quality management, replenishment, returns and defective
goods and demand forecasting.

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There are three basic reasons for keeping an inventory:

TIME: The time lags present in the supply chain, from supplier to user at
every stage, requires that you maintain certain amount of inventory to
use in this lead time.
UNCERTAINITY: Inventories are maintained as buffers to meet
uncertainties in demand, supply and movements of goods.
ECONOMIES OF SCALE: Ideal condition of one unit at a time at a place
where user needs it, when he needs it, principle tends to incur lots of
costs in terms of logistics. So bulk buying, movement and storage brings.

SUPPLY CHAIN

A distribution centre for a set of products is a warehouse or other

specialized building, often with or air conditioning, which is stocked with
products to be redistributed to retailers, to wholesalers, or directly to
consumers. Am distribution centre is a principle part, the order processing
element, of the entire order fulfillment process.

COLLECTION CENTRES:
Centres located near mandi where the deal takes place between the
company or the brokers.

COLD STORAGE AND PROCESSING CENTRE/ COLLECTION PROCESSING

CENTRE:
These are large warehouses where fruits and vegetables are procured
from the mandis.

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 PROCESSING COLLECTION CENTRE FOR STAPLES:
It acts like a warehouse where staples like salt, cashew nuts, rice, cereals
etc, are collected in bulk and distributed to stores in small quantities.

DRY DC:
These are distribution centres for storage of dry items like cosmetics,
clothes and electronic items.

In Reliance Retail Limited, coverage criteria for audit is done as follows:

VALUE FORMATS 3 months

DIGITAL FORMATS 3 months

JIO STORES 2 months

TRENDS 6 months

JEWELLERY 3 months

VISION EXPRESS 3 months

After the review finished at store level, beneath forms are trailed by the
company.

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COMMONLY USED TERMS:

MBQ (Minimum Batch Quantity):

The minimum level of stock the retailer plans carry in a store. It is
decided according to the sale of product. It means deciding in advance
that what amount of minimum quantity should be there in store.

STN (Stock Transfer Note):

It is internal. It is prepared when the stock is transferred from one store
to another.

Inward process: There are following steps which are taken during inward
process

1) Trip note: It shows -

a. Driver name,
b. Vehicle number,
c. Seal number.

2) Handling Unit (HU): It shows the summary of cartons or number of

boxes received in a particular vehicle.

3) Delivery : It means actual number of boxes received.

4) Macro Count: It is done through unloading of vehicle it is done to

check whether boxes are received according to the description
that is given by vendor or dc.

5) Micro Count: In this each single product is checked that whether it

is expired or damage or short or excess in number.

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 6) Good Receipt Note (GRN): After micro count entries is made in
system and store that data for future.

Outward Process:
In this P.O (Purchase order) is prepared for the goods ordered by the
store from DC.

Physical Inventory:
It is the process of comparing the actual stock available on the floor as
per books.

Distribution Centre:
A distribution center for a set of products is a warehouse or other
specialized building, often with refrigeration or air conditioning which is
stocked with products (goods) to be redistributed to retailers,
to wholesalers, or directly to consumers. A distribution center is a
principal part, the order processing element, of the entire order
fulfillment process.

DISTRIBUTION CENTRE

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A distribution center for a set of products is a warehouse or other
specialized building, often with refrigeration or air conditioning, which is stocked
with products (goods) to be redistributed to retailers, to wholesalers, or directly
to consumers. A distribution center is a principal part, the order
processing element, of the entire order fulfillment process. Distribution centers
are usually thought of as being demand driven. A distribution center can also be
called a warehouse, a DC, a fulfillment center, a cross-dock facility, a bulk break
center, and a package handling center. The name by which the distribution center
is known is commonly based on the purpose of the operation. For example, a
"retail distribution center" normally distributes goods to retail stores, an "order
fulfillment center" commonly distributes goods directly to consumers, and a
cross-dock facility stores little or no product but distributes goods to other
destinations.
Distribution centers are the foundation of a supply network, as they allow a single
location to stock a vast number of products. Some organizations operate both
retail distribution and direct-to-consumer out of a single facility, sharing space,
equipment, labor resources, and inventory as applicable.
A typical retail distribution network operates with centers set up throughout a
commercial market, with each center serving a number of stores. Large
distribution centers for companies such as Wal-Mart serve 50–125 stores.
Suppliers ship truckloads of products to the distribution center, which stores the
product until needed by the retail location and ships the proper quantity.
Since a large retailer might sell tens of thousands of products from thousands of
vendors, it would be impossibly inefficient to ship each product directly from each
vendor to each store. Many retailers own and run their own distribution
networks, while smaller retailers may outsource this function to
dedicated logistics firms that coordinate the distribution of products for a number
of companies. A distribution center can be co-located at a logistics center.

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 Various T- codes used in Physical inventory for stores:

MI20 To check post inventory.

ZMB52 To check opening stock.

MB5T To check GRN (Goods Receivable Note).

MB1B To change SLOC (Store Location).

MI02 To delete article.

VL09 To cancel goods issue for delivery note.

MB51 Sales report.

ZMCH To find information about articles.

ZMI07 To post inventory in bulk.

MI07 To post single inventory.

MI01 To create single PI document.

MI31 To create PI documents in bulk.

MI24 To display list of PI document.

MI03 To display single document.

MI21 To print PI document.

ZPIDATA To save counted quantity.

MI04 To count for single document.

MI11 To recount.

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MB5B To check movement.

ZTOREHHT Average sales, stock, price

GRN
Stock correction/transfer
Physical inventory count
Site to site transfer
Return to DC, Return to vendor
Check ERN/ MRP.

Various SLOCs used:

2002 Consumables
1000 Packed boxes
1001 Display products
2994 Display damage (RTV)
2995 Before insurance claim
2996 After clearance of insurance claim
2997 Stock correction
2998 Scrap product
2999 Damage product
3996 Shortage of article from vendor or DC

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 Various movements of articles:

241 Asset in
242 Asset out
101 GRN in
102 GRN out
251 Sale out
252 Sale in
301 Stock correction
311 Change of Sloc
312 Reverse of Sloc
561 RTV ( Return to vendor)
601 PGI (Post good inward)
641, 642 Store to store transfer
701 Excess of stock
702 Excess of stock

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CASH EXCEPTIONS

Cash is an integral part of any business and managing it is of great importance.

Cash being the most liquid asset requires optimum utilization and at the same
time companies need cash in hand. One such aspect of managing cash in retail
sector is the daily cash sale in the stores. Its loss or theft can be a major loss to
the and thus managing it is a very important part of business.

Cash Management at Reliance is done by CMS person assigned by banks whose

job is to collect cash sale from each and every store on the very next day of sale

The store managers should deposit all the money of sales on the very next day. If
not done, then we need to contact the store managers and find the reason for
delay and ask for scanned copies of CMS (Cash Management System) and PIS
(Pay-In Slip). Keeping company’s money at store is not allowed and any failure to
deposit the same is the concern. Any loss of such amount has to be paid by the
store manager from his pocket. Also, as such money helps the company to earn
interest, if it is not deposited on time, the company incurs huge loss. The Cash is
collected by the CMS.

CHARGEBACK REPORT

There are 4 modes of payment i.e., through Cash, Credit, Debit and SODEXO
Coupon.
When the Customer purchases products from a particular store and makes the
payment through Card, the slip generated from such process is known as Charge
slip.
Sometimes, the customer refuses about the purchase made through the card.

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That is when the bank asks for the charge slip from the company in order to make
sure the purchase is made by the card holder.

The charge slip is asked from the particular store through mail and calls and is
forwarded to the Bank. The bank tally the signature of their customer. If the
signature matches with the one on the card then the payment is transferred to
the Company. If not, the payment is not transferred and the loss is suffered by the
Store Manager of that particular store.

Challenges:-

 The ink fades away if not kept in Black Envelope.

 The store details are not updated.
 The frequent transfer of store manager from one location to another.

COIN MANAGEMENT

The company requires coins for their stores to avoid any problems regarding
payments. On the behalf of the stores the company demands coins from RBI. RBI
provides the company with special vaults in their respective house banks. These
vaults have the maximum capacity of Rs. 50 lakhs. The company has to deposit
the necessary amount in the vaults of their house banks for the RBI to issue coins.
The company pays 30000 rs monthly to the bank as a rent of the vault.

The CMS person distributes coins to the stores according to their requirement.

RBI issues coins as follows:

Bag Re AMOUNT
1 1 2500
1 2 5000
1 5 12500
1 10 20000

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THE LEGAL METROLOGY ACT,2009:

An Act to establish and enforce standards of weights and measures, regulate

trade and commerce in weights, measures and other goods which are sold or
distributed by weight, measure or number and for matters connected therewith
or incidental thereto.

I. It extends to the whole of India.

II. It shall come into force on such date as the Central Government may, by
notification in the Official Gazette, appoint and different dates may be
appointed for different provisions of this Act.
III. Every unit of weight or measure shall be in accordance with the metric
system based on the international system of units.
IV. The base unit of –
a) length shall be the metre;
b) mass shall be the kilogram;
c) time shall be the second;
d) electric current shall be the ampere;
e) thermodynamic temperature shall be the kelvin;
f) luminous intensity shall be the candela; and

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 g) amount of substance shall be the mole.

OFFENCIES AND PENALTIES:

 Section 25- Penalty for use of non standard weight or measure – Fine upto
Rs.25,000/- ; for the second or subsequent offence- Imprisonment upto six
months and with fine.
 Section 26- Penalty for alteration of weight and measure – Fine upto
Rs.25,000/- ; for the second or subsequent offence - Imprisonment – not
less than six months but may extend to one year or with fine or with both.
 Section 27- Penalty for manufacture or sale of non-standard weight or
measure – Fine upto Rs.25,000/- ; second or subsequent offence –
Imprisonment upto three years or with fine or with both.
 Section 28- Penalty for making any transaction , deal or contract in
contravention of the prescribed standards- Fine upto Rs.10,000/- ; for the
second or subsequent offence- Imprisonment for a team upto one year or
with fine or with both.
 Section 29- Penalty for quoting or publishing etc., of non-standard units-
Fine upto Rs.10,000/- ; second or subsequent offence – Imprisonment upto
one year or with fine or with both.
 Section 30- Penalty for transactions in contravention of standard weights or
measure- Fine upto Rs.10,000/- ; second or subsequent offence-
Imprisonment upto one year or with fine or with both.

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APMC INVENTORIZATION:

An Agricultural Produce Market Committee (APMC) is a marketing

board established by a state government in India. APMCs operate on two
principles:

i. Ensure that farmers are not exploited by intermediaries (or money lenders)
who compel farmers to sell their produce at the farm gate for an extremely
low price.
ii. All food produce should first be brought to a market yard and then sold
through auction.
iii. Each state which operates APMC markets geographically divide the state.
Markets (mandis) are established at different places within the state.
Farmers are required to sell their produce via auction at the mandi in their
region. Traders require a license to operate within a mandi. Wholesale and
retail traders (e.g. shopping mall owners) and food processing companies
cannot buy produce directly from a farmer.

Some of the salient features of the APMC Model Act are:

 Facilitates contract farming model.

 Special market for perishables.
 Farmers, private persons can set up own market.
 Licensing norms relaxed.
 Single market fee.
 APMC revenue to be used for improving market infrastructure.

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REGULATORY AND COMPLIANCE TEAM SUPPORT:

There are various licences required before and during the opening of store.

Trade Licence

Authority to trade of goods at a particular location.

Issuing authority: Municipal Corporation Department.

Periodicity: 1 year.

FSSAI (Food Safety And Standards Authority Of India) licence

Issuing authority: Deputy Director Office of the FSSAI, New Delhi.

Periodicity: 1-5 years.

Insecticide Licence

Issuing authority: Deputy Director of agricultural department.

Periodicty: 1 year from date of issue till 31st December of the subsequent year.

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APMC (Agriculture Produce And Market Committee)

Issuing authority : Secretary of the mandi section.

Periodicity: Valid till cancellation.

Renewal: 1-3 years.

Licence for hallmark

Issuing authority: Bureau of Indian Standard, Delhi.

Periodicity: License to be renewed every 3 years.

Certificate of verification of calibration of weighing scale

Issuing authority: Dept. of Legal metrology.

Periodicity: 1 year from the date of issue.

Essential commodities licence

Issuing authority: District supply officer.

Periodicity: Valid till cancellation.

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Signage Permission

Issuing authority: Municipal Corporation Department.

Periodicity: Every financial year.

Phonographic Performance Licence :

Issuing authority: Municipal Corporation Department.

Periodicity: Valid till 1 year.

Electrical Inspectorate’s permission for installation of DG set

Issuing authority: Government of NCT of Delhi Chief Electrical Inspector.

34
 CHAPTER – 4

RELIANCE AUDIT PROCESS

35
PROCESSES IN AUDIT:

STORE ASSET VERIFICATION PROCESS:

Purpose

To detail out methodology for conducting Asset Verification at store leading

to correction of the book stock of every asset which is part of AV of the store.

Process Guidelines

 Asset Register (AR) Verification is done for those sites were EV is

completed.
 AR will be made in NHQ and circulated to all which have unique Control
no, asset no and other classification (details highlighted in the attached
excel format.
 ZIAC’s to use T Code YFAM to generate Asset Register (AR) for store.
 ZIAC’s to generate IH08 for the store as on date.
 Comparison of AR with IH08 and vice versa we will arrive at below
scenarios.
 IH08 and EVR matching – to be included in Final AR for AR correction.
 IH08 present and EVR not present - such cases to be verified through
ETN movement and accordingly to be included in Final AR for AR
correction.
 IH08 not present and EVR present but moved out with ETN- to be
confirmed with Category Owner (CO).
 IH08 not present and EVR present but not reflecting in ETN report –
such cases to be taken up with CO.

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  IH08 not present and EVR present and confirmed from pending ETN
report- To be included Final AR for AR correction.
 Final AR File to be named as (AV-site code- format- dd-mm-yy) and sent
to Babji for AR correction should have two worksheets.
 AR worksheet which will include the details of physical verification of
AR.

CAR (CAF AVAILBILITY REVIEW) AUDIT Process:

Objective:
The objective is to ascertain the physical availability of BOX/FOLDER /CAFs and
compare with their respective BIN/ BOX/FOLDER as shown in the system
(Open Text).

CAFs are to be counted on a sample basis only for their availability Target
Audience: All those involved in CAR audit Process Summary:

The CAR Audit process comprises of four Steps as mentioned below

I. Planning of0 CAR Audit.
II. MC40 HHT Profile Settings.
III. Actual Scanning of CAF’s .
IV. Analysis of the Verified data.

C) POST CAF AVAILABILITY AUDIT SIGN OFF DOCUMENT FOR JIO

SITE

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CI) Date of Audit: ………………….. Site Code : …………………… CII) Type of Audit:
…………………… Site Name : ……………………

S.no Item Handed over for audit

Received post audit in good condition

1) Total CAF Boxes.

2) Total CAF Folders.
3) Total CAF Forms.

All the CAF documents has been scanned and placed appropriately in the same
folders & the respective folders have been kept appropriately in the respective
boxes. The boxes have been returned in the same condition as they were
received. We hereby confirm that the CAF form availability audit was done as
per process and after the audit the boxes ,folders and CAF forms were handed
over back to JC operations in good condition.

IACT Team Remarks on audit:

JIO Site Manager Remarks on audit:

RELIANCE JEWEL’S AUDIT PROCESS:

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Reliance Jewels is India’s leading fine jewellery retail chain. With its first store
opening in 2007, Reliance Jewels today extends its reach to 75 stores across India.
At Reliance Jewels, customers are assured of the widest range, stunning designs,
guaranteed purity & quality and a pleasant shopping experience. The product
collection hosts an extensive range starting from traditional gold jewellery
including Kundan, Polki, Filigree and Temple that showcases the legendary design
and craftsmanship of various parts of India right up to contemporary diamond
jewellery & solitaires.

Renowned for its high quality, competitive pricing and superior customer service
experience, Reliance Jewels have touched millions of lives in various ways and
earned trust & loyalty amongst customers. Offering BIS Hallmarked Gold,
Internationally Certified Diamonds and Free Jewellery insurance, the brand
further assures complete peace of mind to its customers.

PROCESS:

 Every counter has one person who counts the opening stock and closing
stock in morning and evening .
 There is a software used in Jewel’s called “AXAPTA”.
 Master File is made in Ms Excel in which all the articles are scanned with
stickers ( NET WEIGHT AND GROSS WEIGHT ).
 If found any short or excess while scanning, it is the responsibility of that
counter person to find out the error occurring in the whole process.
There are two floors:

A. GFCN:- Ground Floor Counter Number.

B. FFCN:- First Floor Counter Number.
Gold and Diamond are measured in “KARAT”.

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PI PROCESS ENHANCEMENT FOR MOBILITY AT STORE-
PHASE II :

Execute T-code: ZMOBPI

1) GENERATION OF PI EVENT

 Proceed with Site and SLoc combination and click on Generate Button to
Generate PI Event Number.

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2) LBS MAINTENANCE

 On Enter, by default Site and SLoc will appear for which the PI Event
Number generated. User can change Site and SLoc.
 On clicking Maintain LBS button, a screen of save/print screen will appear
 On entering valid number and clicking “Save” button, LBS range will get
saved and displayed as existing LBS range with success message.
 On entering valid number and clicking “Save/Print” button, LBS range will
get saved and printing window will appear for printing.
 On successful LBS range saving, User will be taken to Main screen of LBS
Maintenance.
 Further, User can print specific LBS numbers within LBS range maintained
for the PI Event Number.

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3) MAPPING PHY. LOC AND ASSIGNING USER(S) / AUDITOR(S) TO
LBS

 After Maintaining LBS successfully, proceed to next transaction

Mapping Physical Location and
 Assigning User(s) / Auditor(s) to LBS
 Click upload option and attach concern file in file path from excel for
mapping physical location, assigning user, auditors to LBS.

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4) PUSH DATA TO GATEWAY SERVER

 After Mapping Physical Location and Assigning User(s) / Auditor(s) to LBS

successfully, proceed to next transaction push data to gateway server.
 Site and Sloc will get fetched as default value from values maintained for
logged in User which can be changed.
 On clicking ENTER button, Push to Gateway Server button will become
enabled.
 On clicking button Push to Gateway Server, Documents will be pushed to
Gateway server with success message.

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5) AUDITOR RESOLUTION COUNT

 After saving data to backend against all LBS mapped for Normal and
Auditor users successfully, proceed to next transaction is Auditor
Resolution Count.

 On enter and execute by default PI event number generated, site, Sloc will
appear.
 Click all lines and execute.
 On further execute, count downloaded / uploaded for HHTs, LBSs lines will
appear.
 Save and continue.

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6) PI DIFFERENCES

 After Auditor Resolution Count saved successfully, proceed to next

transaction is to post PI difference.

 Select article number from excel sheet, rest information will appear
by default.
 On Execution with selection (PI Doc Number or Article Number) will display
only those Articles belonging to the selection.
 On clicking Post Count button, If all validations are clear, pop up will be
given.
 On selecting “Yes”, success message will be given and Event will be
closed for that Site and Sloc.

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7) ACCURACY REPORTS

 To view accuracy in:- 1) Normal count and Balance Count and 2) Normal
Count, Auditor Count and Auditor Resolution Count, Click on Accuracy
Reports.
 Accuracy reports for Auditor Count and Normal Count as well as
Balance count and Normal count can be seen with by changing the
selection of Radio Button.

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 8) RESET UTILITY

 To avail reset functionality, click on reset utility.

 Enter site, sloc and PI number for which reset function needs to be
executed.

AUTO CREATION OF INVENTORY DOCUMENTS:

Inventory of Goods is an essential part of Warehouse Management. The

movement of Goods is continuously tracked by the system. But in reality there
could be differences between physical and system records. To keep this
difference to a minimum, physical inventory has to be done on a regular basis.

T code – ZSTORE

1. Click create auto documents.

2. Enter site ( store code).
3. Enter storage location (SLOC).

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 4. Select segment (except 99 all segments are selected as 99 is for bags
available at store which are considered as consumables and are not
included in PI).

PAY-IN SLIP
A pay-in slip sounds like another term for what is more commonly called a
deposit slip. When a person wants to deposit checks or cash in his bank
account he customarily fills out a slip to show the number of his account,
the date, and the details of the deposit.

PROCESS OF PAY-IN SLIP (Cheque/ RTGS PIS):

STEPS:

1. Generate Scroll Number.

2. Generate PIS No.
3. Save PIS.
4. Printing 3 copies of PIS.
5. Post PIS (Only after CMS has taken money).

PIS PROCESS FOR GIFT VOUCHER SUBMISSION

(SODEXO/ ACCOR)

1. For making PIS, the Pay mode needs to be mentioned as ‘GV’.

2. For SODEXO, Only scroll needs to be made daily. Rest of the steps
only when SODEXO is submitted.

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Submission of SODEXO:

 Before giving envelopes to the SODEXO courier agency please check

identity card or authority letter of courier person for security
purpose.
 Mentioned below details on the reimbursement claim form of
SODEXO envelopes - SODEXO affiliate code, Name of Affiliate –
(Company Name.)
 Complete store address with pin code and contact details.
 Seal and sign of Affiliate –
 Complete and correct denomination.

Cheque Clearing Status:

There are 3 ways of checking clearance status of Cheques:

1.Through PIS report.

2.Management Information System (MIS) report being sent by Royal bank

of Scotland (RBS).

3.Banking team will provide status on providing cheque deposition details

as and when required.

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UTILITY BILL PROCESS:

T code- ZSTORE

CLICK UTILITY BILL PROCESSING

1. UTILITY BILL CREATION

 Enter required fields to generate scroll number.

 Scroll number is generated for water, electricity or telephone bill.

2. UTILITY BILL CHANGE PROCESS

 Enter AP location, scroll number generated and scroll year.

 Execute to change invoice number, amount and invoice date
 In case of cancellation, enter remarks.
 Click cancelation if scroll number to be cancelled.
 Save and execute.

3. UTILITY BILL DISPLAY PROCESS

 Enter AP location, scroll number generated and scroll year.

 Execute to display bill process.
 Utility bill report.
 Enter store code, company code and scroll type.
 Select ALV report format.

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  Execute to display utility bill report.
 This report can be exported to excel.

4. UTILITY PAYMENT PROPOSAL NUMBER PROCESS

 Enter company code, vendor code and scroll year.

 After entering and executing required fields, system will give
payment proposal number for each scroll number.

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CHAPTER – 5
SUMMARY

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 LEARNING SUMMARY

This internship for two months provided me an opportunity to get an overview of

the retail industry in India. Working in a retail organization as big as Reliance
gave me a good exposure in terms of the competition involved and the importance
of the brand name of a company. . It gave me an understanding of the functioning
of retail stores under Reliance. And provide an insight into the supply chain and
inventory management of the company.

Reliance Retail uses SAP software to store and manage its data. During these
three months, I learned to use MS-excel and the SAP software. Most of the
work in the organization required both of these. It helped me to learn how to
make and present official reports. I used various SAP t-codes which were used
in the day-to-day financial activities of the business. I went on official visits to
Reliance stores which helped me to understand the supply chain management of
the company better. It also helped me to learn about internal auditing process
followed by the company. I also got a glimpse of the licensing requirements of
the company and the retail stores. There are legal compliances to be followed by
all new stores before they start their operations. These compliances are
according to the stores respective formats.

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 BIBLIOGRAPHY

 https://en.wikipedia.org/wiki/Reliance_Retail

 https://relianceretail.com/

 https://relianceretail.com/our-business.html

 www.ril.com/OurBusinesses/Retail.aspx

 https://www.advocatekhoj.com/.../bareacts/legalmetrology/index.php?...L
egal%20Met.

 https://en.wikipedia.org/wiki/Agricultural_produce_market_committee

 https://relianceretail.com/reliance-jewels.html

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