QUESTIONNAIRE TO ARRIVE AT THE “MISSION” STATEMENT

Q.1 What business our company is in?

Professional Consultancy services in Infrastructure category

Q.2 Who is the “Customer/Client ” for our company?

Government Bodies related to Infrastructure works and private company acting as

concessionaire on BOT projects

Q.3 How do our Customers/Clients benefit from our offerings (products and
services)?

Construct infrastructure works either based on our design or through our professional
project supervision and management.

Q.4 How are we contributing to the society at large?

By providing services in building the quality infrastructure.

Q.5 List those key things (products and services) that our company is especially
good at.

Zeal to succeed, putting the hard labour, interaction with client and meeting the client’s
expectation.

Q.6 List those key things (products, and services) that in your opinion do not work
well at our company.

Casual attitude towards work, resistance to improvement, reluctance against innovative

method, punctuality and discipline.

Q.7 THE COMPANY’S “MISSION” STATEMENT AS PER ME SHOULD BE:

(Consider examples and reflect answers as above to meet the definition)

Our quality product both in terms of civil design and project management should set the
exemplary standards for the others. People should follow us rather we follow as we are
doing today.

QUESTIONNAIRE TO ARRIVE AT THE “VISION” STATEMENT

Q.1 What would be the key requirements of our customer/Clients in the short term
and long term future? (Short Term means less than 2 years and long term means
more than 3 years this is based on the industry and business environment)

Short term- Clarity & correctness in design and sincerity in project management
Long term- global competitiveness in civil design and engineering

Q.2 Which major competitive threat you envisage for our company in the short term
and long term future within the industry?

Short term- thinning of profit margins, high attrition rate of staff, lack of quality
personnel

Long term- updating to global standard i.e. lag in time and exposure to limited works

Q.3 How do you think the company should cope up with above threat in the short
term and long term future.

Short term- improved training and innovative incentive scheme, reduced overhead and
improvement in bottom line.

Long term- focused business strategy

Q.4 THE COMPANY’S “VISION” STATEMENT AS PER ME SHOULD BE:

(Consider examples and reflect answers as above to meet the definition)

In coming ten years, we want to see ourselves in international league competing against
all global players in the field of civil design and engineering

QUESTIONNAIRE TO ARRIVE AT “VALUES” LISTING / STATEMENTS

Q.1 What corporate Values do you suggest for our organization of today

Dedication to work, evolve an environment which should give the feelings of

belongingness and creation of space for each individual to perform at his outmost
potential.

Q.2 Which behaviour norms, practices and standards you have observed in our
organization ( in last 3 - 5 years period) for achieving the above?

Punctuality, consistency in work, continuous improvement in skills and assigning of

clear-cut responsibility.