e-Studio857 Series Electrical Troubleshooting Guide

Overview
If you are experiencing symptoms such as locked up control panel, dead machine, etc, use the following pages to isolate the problem down to a
board or component. Each step builds on the previous step. If you do not get the symptom associated with the step you are on, the problem is
associated with the board or components that were just added.

This procedure has been done on an e-Studio657 with System firmware ROM version 1261.

To Begin Troubleshooting
Disconnect all connectors from the LGC-PBA (main board), SYS-PBA (system board), PBA-CCD (CCD board), HVT, PLG, DRV, FIL, ACC-
PBA (power supply board), and IH boards. Remove the IPC-PBA from the LGC-PBA. Leave the AC input and output CN440 and CN441 on the
FIL board. Leave the AC input CN1, CN8, CN9 Power/Door Switches, CN11, CN12 and output CN2, CN10 on the ACC board. Remove the
SRAM, HDD and the DIMM Memory card from the SYS-PBA. Remove the NVRAM from the LGC-PBA.
Measure the following voltages on CN405 on the ACC Board when CN107 is disconnected from the SYS-PBA (See “Note” below): Pin 13
(PWR-EN) = 5vdc, Pin 1and 2 = 12vdc, Pins 5, 6, and 10 = 5vdc, and Pin 12 = 3.3vdc. All other outputs will be at 0vdc. Measure the outputs on
CN402, CN403, CN404, CN406, CN407, CN408, CN409, CN411, CN415 and CN416. CN411: Pin 3 = 5vdc. All other outputs are at 0vdc.
The cooling fan for the ACC-PBA will not run.
Connect only the SYS-PBA to the ACC-PBA, CN405 on the ACC and CN107 on the SYS-PBA. Measure the following voltages on CN405 on
the ACC Board when CN107 is connected with the SYS-PBA, Pin 13 (PWR-EN) = 0vdc, Pin 1and 2 = 12vdc, Pins 5, 6, and 10 = 5vdc, and Pin
12 = 3.3vdc. Measure the outputs on CN402: Pins 1 and 2 = 24vdc, Pins 5 and 6 = 36vdc, CN403: Pins 1 = 24vdc, Pin 3 = 5vdc. . Measure the
outputs on CN404: Pins 1 and 2 = 24vdc, CN406: Pin 1 = 12vdc, Pin 4 = 5vdc, Pin 7 = 3.3vdc. Measure the outputs on CN407: Pin 2 and 3 =
5vdc, Pin 6 = 3.3vdc, CN408: Pin 1 = 12vdc, CN409: Pin 1 = 5vdc, Pin 3 and 4 = 24vdc. Measure the outputs on CN408: Pin 1 = 12vdc, CN409:
Pin 1 = 5vdc, Pins 3 and 4 = 24vdc. Measure the outputs on CN411: Pin 3 = 5vdc, CN415: pin 2 = 24vdc, CN416: pin 2= 24vdc. The cooling fan
for the ACC-PBA will run.
If all voltages are correct, carry on to next step. If some or all voltages are not present, check all fuses. If fuses are good replace the power supply
(ACC).
Refer to the AC and DC wire harness connection diagrams in chapter 14 of the service manual for details.

Note: The above voltages will not stabilize and will not be present until ACC CN405 & SYS CN107 have been connected. For the related voltages
to release (3.3vB, 5vB, 5vD, 5vG, 12vB, 24vB, 24vD1, 24vD2, 24vD4, 24vF, 24v, 36vD and 120vac), pin13 on CN405 must drop to a “low”.
Since this is electronic and not reliant on firmware, if pin13 drops when the boards are connected and some or all outputs do not release, replace
the ACC-PBA. If pin 13 does not drop when connected, replace the SYS-PBA or inspect the associated wire harness. Also, the DIMM memory
must be installed on the SYS-PBA or the 24vdc relay will be unstable.
In some steps the machine will do a second boot after the first error. Please wait a few seconds for the second boot or the HDD can lock up.

Connectors Added
Symptom when MFP is working normally
Step *Errors may take up to 150 seconds to appear*
Remove the SRAM, HDD and leave the DIMM
memory installed on SYS, remove NVRAM Control panel display does not work and the 12v relay on the ACC
from LGC. will bounce off/on unless the DIMM memory is installed on the
Connect only the following connectors SYS-PBA.
1 (ACC) CN405, CN408 The main power red LED and the ON/OFF green LED will light solid.
(SYS) CN107, CN119 The Toshiba splash screen will display with no color ribbon.
Make sure all options are removed from The cooling fan for the ACC-PBA will not run.
machine!
Add (SYS) 111
ADD SRAM Displays "Call for Service" or "Reboot the Machine"
2 F101_1 error code

Add (SYS) CN112, CN113

Add HDD The main power red LED light solid and the ON/OFF
green LED will flash.
3 Displays "Call for Service" or "Reboot the Machine"
F400 error code
Add (SYS) CN105
Add System cooling fan First boot, displays "Call for Service" or "Reboot the Machine"
F070 error code with long beep
4 Second boot, displays "Call for Service" or "Reboot the Machine"
F070 error code
Add (SYS) CN102
Add (ACC) CN402, CN406, CN411, CN416 First boot, displays "Call for Service" or "Reboot the Machine"
Add (LGC) CN342, CN344, CN360 C5A1 error code with long beep
5 Second boot, displays "Call for Service" or "Reboot the Machine"
F901 error code
 Add (LGC) CN341
Power up machine in 0/8 mode to clear the F901 error code.
Shut machine down with power button first, then switch.
6 Displays "Call for Service" or "Reboot the Machine"
C5A1 error code

Add (LGC) IC27

First boot, displays "Call for Service" or "Reboot the Machine"
Adding the LGC NVRAM
C590 error code with long beep
7 Second boot, displays "Call for Service" or "Reboot the Machine"
F590 error code
Add (SYS) CN101
Add (PLG) CN204, CN211 Displays "Call for Service" or "Reboot the Machine"
8 CE50 error code
Add (ACC) CN403, CN407
Add (LGC) CN338
Adding the Temp/Humid sensor Displays "Plug in power cable on the back and reboot machine"
9 C471 error code

Add (ACC) CN2, CN10

Add (IH) CN450, CN451 Power up machine in 0/8 mode, enter2002, reset to 0
to clear the C471 error code.
10 Displays "Call for Service" or "Reboot the Machine"
C471 error code
Add (LGC) CN334
Add (IH) CN455 Power up machine in 0/8 mode, enter2002, reset to 0
to clear the C471 error code.
11 Displays "Call for Service" or "Reboot the Machine"
E030 error code

Add (LGC) CN327, CN328

CN329, CN335, CN345
Displays "Call for Service" or "Reboot the Machine"
12 C280 error code
 Add (ACC) CN415
Add (DRV) CN004, CN005, CN006
Add (SYS) CN127, CN128
13
Two boots will occur.
Optics carriage units will home out. Exposure lamp will not light.
Displays "Call for Service" or "Reboot the Machine"
C262 error code

Add (SYS) CN123

Adding Lens unit Two boots will occur.
Optics carriage units will home out. Exposure lamp will not light.
14 Displays "Call for Service" or "Reboot the Machine"
C260 error code
Add (DRV) CN007
Adding the exposure lamp. Optics carriage units will home out. Exposure lamp will light.
15 Displays "Latch the developer unit Black"

Add (LGC) CN337

Displays "Call for Service" or "Reboot the Machine"
16 C411 error code
Add (LGC) CN332
Power up machine in 0/8 mode, enter2002, reset to 0
to clear the C411 error code.
17 Displays "Call for Service" or "Reboot the Machine"
CA10 error code
Add (PGC) CN202, CN203, CN215
Two boots can occur. 1st boot the machine will display
Adding laser unit and cooling fan
"Call for Service" or "Reboot the Machine"
Remove and reinstall all cassettes
CD10 error code
18 2nd boot the machine comes to "Ready"
Make a copy from the first cassette.
Displays "Add paper"
Add (LGC) CN331, CN351
Machine comes to "Ready"
Make a copy from the first cassette
19 Displays " Call for Service" or "Reboot the Machine "
CD10 error code
 Add (LGC) CN339
Machine comes to "Ready"
Make a copy from the first cassette
20 Displays "Call for Service" or "Reboot the Machine"
CD20 error code
Add (LGC) CN333
Machine comes to "Ready"
Make a copy from the first cassette
21 Displays "Misfeed"
E010 error code
Add (LGC) CN340
Add (MOT) CN420 Machine comes to "Ready"
Make a copy from the first cassette
22 Displays "Misfeed"
E020 error code
Add (LGC) CN336
Machine comes to "Ready"
23 Make a copy from the first cassette
Paper will exit with blank image

Add LGC) CN347

Machine comes to "Ready"
24 Make a copy from the first cassette
Paper will exit with good image

Continue to add remaining connectors one at a

time until the problem is isolated or until
25 machine is fully operational. Then add one
option, one at a time.