OBJECTIVE

The objective of the assignment is to innovation initiative for developing a general direction for
design challenges. Here we have the opportunity to address multiple users, problems, or user needs
associated with the design challenge.

Design Thinking: A sales & relationship manager needs to visit clients frequently
as well as has to perform lots of meeting with stakeholders and clients. Most of
the time of an S & R manager has to keep on stay at waiting room to get
appointment for conducting the meeting with respective concern. To avoid the
loss of valuable time for both the parties, an interactive visitor management system is essentially
required. In broader sense, the solution is required for service holders and businesspersons as well.

PERSONA

General Information Background Main Goal

Name: Nazmul Haque  35 years of Old, Married - Achieve sales target
Job Title: Manager
 8 years of service - Agreement Sign
Sales and Relationship Dept.
Software Development Co.  5 stuff - Payment Collection
Main responsibility Pain Points Needs
 Product Demonstration o Long time waiting to get  Pre booking of meeting
 Technical Document Client appointments schedule
 Financial Document o Inadequate time for  Proper notification of
 Service Agreement meeting meeting
 Negotiation o Cancellation of meeting  Any status regarding
 Product Handover o No feedback before meeting will update via
cancellation SMS and email
Stakeholders Sample Picture Likes/ Dislikes
Retailer  Like to Eat
Restaurants owners  Like to Travel
Hospital Managements  Dislike Misinformation
Micro-Finance/ Banks  Dislike Laziness
 Job to be done

User User’s Need(s) Surprising Insight(s)

- Managing daily work Needs to Balance working time
schedule considering and visitor management with
Service holders important meetings with efficiently within daily working
internal and external hours.
customers.

- Efficient management of Needs to manage all the

backward, forward and customers in efficient and time
Businesspersons corporate new/ existing saving method so that unusual
customers on schedule impact can be avoid on the
basis. business process.

- Follow-up the existing

clients performance based
Stakeholders on time schedules.
- New clients agreement
schedules