SAP Enable Now and new functions

Zoltán Korompay
SAP Education
Agenda

▪ Introduction and Value

▪ Solution Overview
▪ Demonstration (Web Assistant)
▪ What’s New 1805
▪ What’s New 1808

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 2

Introduction and Value
Main User Groups

Project Team / Key Users,

Administrators, Super Users

End Users

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Blended Learning and Performance Support/User Assistance

V
A
L
U
E

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 What is SAP Enable Now?
SAP Enable Now is an end-to-end solution to collaboratively create, manage and deliver:

Formal Training Informal Learning Performance Support

Content Authoring

Traditional instructor-led Self-directed learning and Micro-Learning and

trainings and LMS-based sharing of knowledge 24x7 process guidance
online courses within the application

MANAGEMENT PLATFORM : Collaborative Authoring, Content Management, Content Delivery

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Why is our solution so effective?

Different outputs from one recording Automatic localization

Template-based content creation Multi-modality for content re-use

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 7

How is the multi-modality of content provided?

Pre go-live go-live Post go-live

LMS Inside the application

Classroom e-learning On-demand Performance

training Curriculum e-learning Support
Scenario: Formal Training Scenario: Formal Content Access Scenario: Informal Content Access Scenario: In-App Help

Process Role Other Help Help Help

Course 1 Course 2 Course 3 Manual 1 Manual 2 Manual 3
Model Model Collections cluster 1 cluster 2 cluster 3

content re-use

Know-
ledge
Know-
ledge
*
Know-
ledge
Know-
ledge
Know-
ledge
Know-
ledge
Object Object Object Object Object Object

Repository: unstructured collection of knowledge objects * referencing into different structures

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 8
Supported Learning Modalities

SAP Enable Now is Platform for Collaborative Authoring including Content Management and the support for
Formal Learning, Informal Learning and Performance support.

Formal
Training
Courseware Classroom Assessments
for LMS training and Quizzes

Informal
Learning
Knowledge User-Generated Videos
Portal Content

Performance
Support
Guided In-App Push Reference
Processes Notifications Materials

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 9

SAP Enable Now – eLearning, Simulations, Documentation…
Interactive e-Learning Interactive Process Simulations
Documentation

Quiz
Available as
on premise or
cloud

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Managing Your Training - SAP Enable Now Manager
Collaborative Authoring, Content Management, Knowledge Sharing and Reporting

Creating Managing and

Sharing Knowledge

Visit the SAP Enable

Now Info Center

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Performance Support - Desktop Assistant
The Desktop Assistant is the traditional SAP performance support of user assistance system SAP and
non-SAP systems, designed to increase the user’s productivity in daily business and to support change
management events. It enables users to get started quickly and allows them to find all relevant
information in an easy way. On activation the Desktop Assistant provides additional information on top of
the current application screen, so the user doesn´t need to leave the workflow to get assistance.

• Instant: exactly when the user needs it

• Context-sensitive: shows exactly what is needed
• Seamless: Runs on top of the target application
• Guiding: interactive step-by-step user guidance

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 12

Performance Support - Web Assistant

Web Assistant is a user assistance system for web-based applications designed to increase the user’s productivity
in daily business and to support change management events. It enables users to get started quickly and allows
them to find all relevant information in an easy way. On activation the Web Assistant provides additional information
on top of the current application screen, so the user doesn´t need to leave the workflow to get assistance.

• Instant: exactly when the user needs it

• Context-sensitive: shows exactly what is needed
• Seamless: integrated within the target application
• Guiding: interactive step-by-step user guidance

Traditional SAP and non-SAP systems get the Context Help,

Guided Tours and access to Training content via the SAP Enable
Now, Desktop Assistant (client installation needed).
The Web Assistant is the new way to deliver the above to SAP
cloud solutions, starting with SAP S/4HANA. No client install
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
needed. 13
Today, Customers expect standard enablement to be included in the product
We deliver on that expectation and much more…

SAP Standard Content Fast Solution Adoption Embedded Customer specific

Large amount of high Fast onboarding and End users learn when and Option to easily edit,
quality standard micro continuous end user where knowledge is enhance and add-to the
learning content needed
enablement standard

Expected by Customers and Analysts to be part of Demanded by most

the product Customers

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 14

SAP S/4HANA comes with pre-built content – powered by SAP Enable Now

Context Guided Tours Embedded

Help Learning

▪ Descriptive explanations of screen ▪ Step-by-step process guidance ▪ Getting-started process tutorials to

elements directly in-app directly in-app
▪ More than 100.000 help elements ▪ Each process step is represented
for SAP S/4HANA by a bubble that contains useful
▪ 19 languages, more planned instructions and information
▪ Resembles traditional F1 help ▪ Only relevant guides are shown to
user
empower end users
▪ Over 80 Business Processes with
900 detailed task tutorials
▪ Context-sensitive offering of learning content
▪ Content can be consumed directly in-app or
by using the Learning Center

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 15

SAP Enable Now is Unique
S/4HANA Embedded Context Help - powered by SAP Enable Now

*Can be customized
with the SAP
Enable Now, Web
Assistant, directly
in the web browser.

*A SAP Enable Now

license is required to
edit the embedded
content
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 16
 Web Assistant (Context Help - View) (00:37 min)
• View Context Help – Embedded with S/4HANA

Click to run
video

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 Web Assistant (Context Help - Create) (00:57 min)
• Create Context Help – S/4HANA

Click to run
video

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 18

 Web Assistant (Guided Tour - View) (00:44 min)
• View Guided Tour – S/4HANA

Click to run
video

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 19

 Web Assistant (Guided Tour - Create) (01:15 min)
• Create Guided Tour – S/4HANA

Click to run
video

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SAP Enable Now
What’s New 1805
Performance Support
Provide knowledge at the moment of need and get the most out of investments into IT solutions
Web Assistant 1/3

Web Assistant integration into the SAP SuccessFactors suite

SAP Enable Now customers can now

provide embedded performance
support and learning assets directly
within the SAP SuccessFactors suite
to deliver essential information directly
within the workflow. This allows to
increase productivity for SAP
SuccessFactors users and helps to
reduce associated help and support
costs.

Just like in the existing Web Assistant

integration within SAP S/4HANA,
there are three major modalities to
provide help: context help, process
guidance and learning content.

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 Web Assistant - Performance Support (01:00 min)
(SuccessFactors)

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Web Assistant
Edit content for SAP S/4HANA Cloud
Any Web Assistant content delivered as default can now
easily be customized for both SAP S/4HANA
on-premises and cloud.
With respective edit permissions, the author can set the
Web Assistant into edit mode. This will enable them to
customize the context help tile or bubble text. Guided
tours can be edited the same way. Of course any
customer can add new tiles for context help and new
guided tours.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
2/3
Staged Publishing
Newly created or modified Web Assistant content can now
be explicitly published from within the Web Assistant
interface within the target application.
This allows to provide a more sophisticated content
authoring workflow where authors or content QA can
decide when the content is ready for end user
consumption. Additionally, the author can switch between
a published (end user perspective) view and a view that
shows the latest working state that is not yet published.
25
Web Assistant
Customizable look New UI languages
The color scheme of the Web The Web Assistant user interface
Assistant interface can be now also supports Korean and
customized to adapt the look and Norwegian as UI language.
feel of the Web Assistant according
to the respective corporate identity
requirements.
Community link
For the Learning Center of Web
Assistant, a link to an external
learning community can be
configured. This will allow learners
to get in contact with other learners
and trainers – directly from within
the application interface.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
3/3
Changes to
What´s New mode
The what´s new mode can now be
shown without having the need to
create standard content for the
particular context first.
Furthermore, what’s new content
can be edited directly even without
having standard content.
To ensure that new content is
being displayed pro-actively, the
what´s new mode can now be
started directly when entering the
respective application page.
It is now possible to define a date
until the what´s new pop-up
message on top of the screen is
being shown.
26
Desktop Assistant
Screencast Videos
Desktop Assistant user can now
easily generate and share a high-
quality screencast video out of their
Desktop Assistant recording.
This will foster informal knowledge
transfer with the user generated
content methodology.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Interactive guided Tour
Existing simulation content can now
directly be converted into an
interactive guided tour, allowing the
usage of Performance Support for
all applications. In addition this will
work now for quick recording based
projects, too. Hence it´s now easier
than ever before to include subject
matter experts in the creation of
Performance Support projects.
Desktop Assistant Object
The Desktop Assistant has
become a new dedicated entity
type, coming with it´s own icon in
order to separate it from other
group elements. This will ensure
Desktop Assistant content will be
easier to find, making the whole
content structure clearer.
27
Knowledge Content Management
Manage all aspects of corporate knowledge transfer
Knowledge Content Management

Reference View

The ability to create a redundancy free content structure is key to

ensure lowest possible content creation and maintenance efforts. SAP
Enable Now is using references to achieve this. To improve the
possibilities to keep track of references even in very large scale content
projects, SAP Enable Now offers authors a new, unique view on the
available content – the Reference view.
Available within the Producer interface, the project explorer now
features the new Reference View, providing a perfect overview on
references and other dependencies of any selected content entity. In
addition, the references of resources that are used for the content are
shown, which allows, for example, verification of which bubble style is
used in projects.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 29

Knowledge Content Management

Project Explorer – Double Tree View Preview for Insert Object

To improve the ability for authors and master authors

to compare knowledge objects, the object properties
are now shown for selected objects in both tree views.

In this way, knowledge objects and their parameters

can be compared easily by using the second tree, for
example, for consistency reasons
To improve usability when inserting objects such as
images or book pages, a preview is shown directly
in the insert dialog. In addition, further attributes
such as images size, resolution, last modified date,
or original file name are shown within the preview
section.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 30

Learning Content
Create learning content and add versatile didactical elements to the overall learning experience to help ensure the
success of your learning projects.
General changes

New bubbles Responsive Document

The new Blue Ocean and White Island bubbles provide

a modern style to optimize the look and feel of your
learning content and the user experience. White Island
is the new default bubble style that is applied to all new
content.

The new Hands-On Guide document comes with a

contemporary look & feel and is responsive, which
allows usage on all mobile devices.
To provide an improved overview, all other steps will be
collapsed automatically.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 32

Content Authoring

Edit Generate Video Page key handling

tables Assistant
The text editor in the Manager has To further simplify the general For better support of large content
been enhanced to allow the easy usage of Producer, both video structures, filters that are applied
duplication of table rows and options are now provided in one: to the Project Explorer view in
columns. The Duplicate Row and Producer are now also considered
Duplicate Column options can be • Explained video: Includes all for the Replace Page Key
found in the Cell Operations menu instructions and highlights Attributes dialog.
within the text editor.
• Screencast video: Full-motion To optimize further the editing of
video excluding instructions page keys it is now possible to
restore all page key values of a
certain page key parameter

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 33

Content Consumption

Improved search Favicon

Learners can now do a full text For SAP Enable Now learning
search from the library. The search content a favicon now is shown in
term is not only applied to the meta the browser address bar. The
data but also to content such as favicon is part of the trainer style
book pages and process tutorials to and its colors can be changed
improve the search results. within the Style Editor.

Additionally the search speed has

been improved.

Logical search operators, such as

AND, OR and NOT are now also
supported.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 34

Integration + System Landscape Support
Get SAP Enable Now up and running in no time and improve application landscape support for a wide range
of IT systems.
System Landscape / Compliance

Cloud: Preview Instance GDPR Readyness

All functionalities of SAP Enable Now deliver
functionalities to comply with the GDPR regulations.
With the new release, customers can provide their end
users with an individualized initial consent prompt of
their privacy statement saved back to database with
version and date of consent.

In addition, functionalities to support individual data

Cloud customers that are hosted on multi-tenant usage reporting, revoke of consent and purge of
instances will now be able to discover new personal data have been integrated.
functionality within the new preview instance that SAP
will provide them. This instance will be a temporary
copy of the productive system (incl. all data) that will
be available for 30 days.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 36

Integration

Signavio Integration Application Profiles

To improve the recognition and re-recognition, the
following application profiles have been added and
updated:
Updated: SAP Web
New: SAP GUI / Belize Theme

As new or changed processes are often related to

end user training, SAP Enable Now can now import
processes designed with the business process
management (BPM) tool of Signavio. This web-based
software enables process & decision management to
improve the organizations operations.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 37

SAP Enable Now
What’s New 1808
Performance Support
Provide knowledge at the moment of need and get the most out of investments into IT solutions
Web Assistant - Premade Content

Learning Materials for SAP SuccessFactors

Customers of both SAP SuccessFactors and SAP Enable Now will get access to
learning tutorials for SAP SuccessFactors. These tutorials have been created by
SAP professionals based on best practices and are a proven set of well described
pre-configured business content, reflecting the experiences and learnings from
real-life implementations. Customers can use these contextualized tutorials as part
of Web Assistant, as-is or as a basis for customized materials to meet their own
business requirements.

In the first phase the tutorials are delivered in English for:

• End-users for Employee Central, Employee Service Center, Recruiting,
Performance & Goals, Succession & Development, Compensation and Payroll
• Admin users for Learning

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 40

Web Assistant - Extensibility & Content Maintenance
Edit Learning App content
In addition to the Web Assistant contextual help
content, the Learning App offers getting started
tutorials and onboarding content which are provided
by free of charge for SAP applications as such as SAP
S/4HANA.
To allow the seamless customization and
enhancement of the Learning App tutorials, the
learning content coming from SAP can now be easily
synchronized within the SAP Enable Now Manager
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Mass Changes of Context Information
To simplify the update process for content in the case of
new versions of the target applications, it is now possible
to maintain the Web Assistant context parameters product
name and product version via mass change easily.
More values can be added to the corresponding
parameters; existing ones can also be deleted, or all
values can be overwritten with new ones.
In addition, Web Assistant context parameters can be
maintained for new learning app content.
41
Web Assistant - Language Support & Editing Improvements

New UI languages Editing Usability

The user interface of Web Assistant Various enhancements have been made to improve usability for Web
now supports the following Assistant authoring:
additional UI languages:
• Tour bubbles are now automatically centered when not assigned to a
hotspot, hence it is no longer possible that a bubble is not displayed
when a tour is played
• Finnish
• New tour- and context help tiles are added to the end of the carousel
• Bulgarian
to avoid having to scroll within the carousel
• Greek
• The spike of a tour bubble now points directly to the click position
• Croatian that was chosen when the hotspot was assigned so authors can see
• Romanian the position of the bubble as an end user would see it
• Swedish • During editing authors can use a hotkey to start the hotspot
• Czech assignment directly
• Turkish • The text editor was enlarged to make editing more convenient
• Multi page support has been added to support guided tours over
multiple pages in some applications as SAP SuccessFactors
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 42
Web Assistant & Desktop Assistant
Bubble Orientation
To prevent a Web Assistant bubble
from covering up an important area
of the application page, the bubble
orientation can be changed easily.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
What's New Mode
If the only content available for an
application page is in the What's
New mode, this content will be
automatically started when the user
activates the Web Assistant by
clicking the question mark.
Desktop Assistant:
Changed cache path
To better support Citrix systems
and other virtual environments, the
standard cache path was changed
to %LOCALAPPDATA%.
This means that the cache data no
longer has to be transferred with
the roaming profile each time the
user logs in or out.
It is still possible to change the
cache path in the Producer settings
to allow for the requirements of the
respective infrastructure.
43
Knowledge Content Management
Manage all aspects of corporate knowledge transfer
Knowledge Content Management

Remote Workarea for geo-balancing

In companies with offices all over the world it is often necessary to provide a
seamless and performant access to learning content for all learners,
independent from where they are trying to access the content.
This can now be assured by using the new remote workarea functionality: any
Manager can now be connected with other Manager installations to mirror
content from one Manager to all other connected Managers. This allows to
provide geo-balanced content access, so the system will offer content from the
nearest server for best performance and user experience.

Please note: This feature is not available for SQL-based installations and
requires multiple Manager / Cloud instances.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 45
Knowledge Content Management

Delete Must- Automated

Housekeeping Collapse Assets
Haves Publishing
Before the execution of To optimize the overview Authors trying to delete an To streamline the usability
server housekeeping, you within project explorer, you object marked as “must- of SAP Enable Now, the
can use the preview feature can use this new option to have” will now be notified standard resources (like
to exactly capture the users collapse all assets of the about the “must have” status bubble styles) are
who should be deleted, by content with one click - so and that the object cannot be automatically published
displaying them in a list only the objects themselves deleted due to this. after the initial creation of
including their authentication are visible. a workarea.
name.

Sorted Comment
Check-out
Resources History
For a better overview and In the checkout dialog of the To help authors work more
clear structuring, the roles, Producer, the new search efficiently when adding
as well as the resources function allows authors to comments to content, the
displayed in the project find learning content more recently written comments
explorer, are now also quickly when fetching can be called up and used
sorted alphabetically in the content from the Manager. again.
Manager

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 46

Learning Content
Create learning content and add versatile didactical elements to the overall learning experience to help ensure the
success of your learning projects.
Content Authoring
Anonymize Screen Area
With the brand new anonymization feature authors can
now select two ways to anonymize parts of recorded
screens: either by pixelation and by blurring the
selected area. Both options can be set independently
of each other and enable you to achieve the required
anonymization result. In addition the functionality can
now be started directly via a button above the macro
editor of a selected screenshot.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
ReRecording – Zoom in Preview
In the step preview, which is
displayed during rerecording when
the recording is manually or
automatically stopped, now contains
a zoom functionality that makes it
easier to find the correct application
page or the corresponding control.
Automatic adding of start & end element
When a project is closed in the Producer,
SAP Enable Now checks whether the simulation
start- and end elements are available. If one of
the elements is missing, it will automatically be
added and a corresponding hint is displayed. Goal
is to ensure that simulation- und quiz projects can
be played back correctly at any time.
48
Content Authoring
Replace Content
Authors can now use the option replace content to
copy the content of a new recording into an existing
simulation. The new content will be reused with the
existing UID of the target content, and all existing
references and links retain their validity. This new
functionality significantly eases the maintenance of
content in large content structures.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Block video downloads
A new option enables authors to remove
the possibility to download embedded
videos from SAP Enable Now content. If
the option hide download button is
activated, the control for downloading the
video is not displayed when the book
page is played back.
Application Profiles
To improve the recognition and re-
recognition of applications, the following
application profiles have been
added/updated:
- SAP Concur (new)
- MS Office 365 Online (new)
49
Integration + System Landscape Support
Get SAP Enable Now up and running in no time and improve application landscape support for a wide range
of IT systems.
Solution Manager Integration
SAP Solution Manager Scopes
When checking out structures from SAP Solution
Manager, scopes – process structure filters that are
created in SAP Solution Manager - can now also be
chosen to import selected parts of a business process
only. This allows to work on process subareas more
independently and therefore improved work distribution
among multiple authors easily.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Solution Manager Content Mapping
SAP Enable Now content types (e.g. simulation modes,
documentation variants) can now be assigned to specific
SAP Solution Manager document types (e.g. test
document, configuration guide). By doing so, the SAP
Enable Now content will appear automatically in the best
suited area within the solution manager documentation,
significantly simplifying the synchronization process and
increasing the synergy effect between the two solutions.
51
System Landscape / Compliance / SCORM

Server System Landscape Optional consent request (GDPR)

The SAP Enable Now server component If the consent declaration is already covered by other
systems in a customer landscape, it can be optionally
“Manager” now supports the following
deactivated for SAP Enable Now. All other functions
infrastructures: regarding compliance with the General Data
- Tomcat 9 Protection Regulation (GDPR), such as deletion and
- Microsoft SQL 2016 providing saved user data, are unchanged.
- Microsoft Server 2016

Persistent SCORM IDs

When publishing SCORM content, the new Persistent
Organization IDs option ensures that organization- and
element IDs for the exported content remain the same.
As a result, the LMS won´t perceive the updated content
as new so it can easily be imported to overwrite earlier
content versions in the LMS without extra effort.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 52

Summary and Value
Customers…

Thanks to SAP Enable Now, we now think differently about

training and the tools that can get us there. With a toolset that
is so exciting and easy to use, we can deliver better training.
Helena Schoeman
Training and Talent partner, Dimension Data Holdings PLC

>28,000
Employees using training materials
created with the aid of SAP Enable Now

https://www.youtube.com/watch?v=gyTR9zs755A#action=share
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 54
Thank you.

Contact information:

Zoltan.Korompay@sap.com

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 55

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

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