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Evidencia 5: Virtual session “Using verbs to build customer satisfaction tools” En todo
proceso del manejo de una segunda lengua, no se puede obviar un tema de tanta
importancia como los verbos. Si un profesional no posee un léxico enriquecido por el
manejo de los verbos en inglés, sería casi imposible que pueda expresarse en este
idioma. Para afianzar el tema mencionado, realice las siguientes acciones:
A satisfaction survey is a study used to measure how satisfied customers are and what
level of commitment they have towards a brand, product or service. Carrying out a
satisfaction survey is always the best way to find out what customers think. There are
many methods to do surveys, through a satisfaction survey you can also meet dissatisfied
customers and prevent them from abandoning your brand, product or service. Thus, it will
have the tools to meet the expectations of customers and not affect the income of the
company.
A satisfaction survey has to be used to make decisions in the short, medium and long
term.