SERVICE PROVIDER ID#: GA192615

900 N. Lake Havasu Avenue

Flash Roadside Assistance LLC Lake Havasu City, AZ 86403
Phone: (800) 285-4977 Fax: (800) 331-1145
1181 Concord Road SE Suite A Web: www.coach-net.com
Smyrna, GA 30080
DBA NAME OF SERVICE PROVIDER
(DOING BUSINESS AS NAME)
CORPORATE NAME OF SERVICE PROVIDER

PHYSICAL STREET ADDRESS

CITY/STATE/ZIP
MAILING STREET ADDRESS (IF DIFFERENT FROM ABOVE)
CITY/STATE/ZIP
TAX NUMBER FEDERAL TAX NUMBER SOCIAL SECURITY NUMBER
-OR-
TRANSPORTATION NUMBERS D.O.T #: MOTOR CARRIER #:
24-HOUR DISPATCH PHONE
ALTERNATE DISPATCH AND/OR OFFICE PHONE ALTERNATE DISPATCH: OFFICE :

BUSINESS CELLULAR PHONE

FAX
COMPUTER ADDRESSES EMAIL ADDRESS: WEBSITE

Do you provide 24 hour / 7 day roadside assistance?
YES
NO, IF NO LIST HOURS_________________________
Do you perform pre-employment background checks?
YES
NO
Do you perform random drug testing?
YES
NO
Do you have uniformed drivers?
YES
NO
Is company name clearly marked on each service/tow truck?
YES
NO
Please check which credit cards you accept:
NONE
VISA
M ASTERCARD
DISCOVER
AM EXPRESS
Do you accept personal checks?
YES
NO
SERVICE PROVIDER AGREEMENT
Please read the following carefully and then complete Pages 1-4 of this Service Provider Agreement and the attached Services and
Equipment form. Sign and return this Agreement and Services Form to Coach-Net Services Group, Inc. (Coach-Net). Upon review
and execution by Coach-Net, this Agreement shall become an agreement between Coach-Net and the above described Service
Provider for the provision of emergency road services upon the terms and conditions set forth herein. Upon acceptance and
execution by Coach-Net, the Service Provider Rate Schedule negotiated by Coach-Net and Service Provider shall constitute an
Addendum to this Agreement and govern the rates charged by Service Provider.
SERVICES:
During the term of this Agreement, Service Provider agrees to perform those services that are checked in the Rate Schedule returned by
Service Provider with this Agreement (the “Services”).
• Service Provider shall provide the Services on behalf of Coach-Net and those persons who are referred by Coach-Net to Service Provider
for emergency road service.
• Services shall be provided promptly and in a courteous manner.
• Services and equipment used to provide the Services must be in accordance with accepted practices in the emergency road service
provider industry and in compliance with the vehicle manufacturer’s recommendations and the “Conduct of Excellence” set forth on page 4
of this Agreement. In no event may a recreational vehicle’s leveling jacks be used in connection with a tire change.
• Service Provider shall not sub-contract any service request to another service provider without Coach-Net’s consent and Coach-Net shall
not be obligated to pay for any service request that is subcontracted to another service provider without Coach-Net’s consent.
• Coach-Net recognizes driveline removal to be an industry best practice to prevent damage. Drivelines should be removed on any vehicle
where the affected wheels will be rotating during towing, even for a short distance. Service Provider’s failing to remove a driveline under
these or similar circumstances will be suspended and held liable for any and all damages should any occur. This guideline applies even
where the manufacturer’s written instructions allow any type of towing with the driveline connected. INITIAL HERE_____
Services & Equipment – June 2010 Page 1 of 7
RATES AND PAYMENT:
Subject to any limitations specified by Coach-Net’s customer service representative at the time when services are requested, Coach-Net shall
pay Service Provider for Services at the rate set forth in the Rate Schedule or if the Rate Schedule has not yet been accepted and executed
by Coach-Net, then at those rates agreed to by Service Provider and Coach-Net’s customer representative at the time of service. Service
Provider must promptly provide Coach-Net with written notice of any change in Service Provider rates and no such change shall be effective
until accepted in writing by Coach-Net. Service Provider must include all applicable taxes in rates set forth in the Rate Schedule.
If a dispatched call requires additional services and charges other than those initially authorized by Coach-Net’s customer service
representative, Service Provider must call and get verbal approval from Coach-Net’s customer service representative in advance of providing
the services requiring the additional charge. Service Provider must reference its Service Provider ID number (ISP#), and the Coach-Net PO
number given at the start of service. Failure to do so will cause additional charges to be disallowed.

If a dispatch results in a “gone on arrival” or GOA, Service Provider must contact Coach-Net’s dispatch center to notify them of the incident.
GOA’s are paid in accordance with the rates specified in the Service Provider Rate Schedule. Coach-Net will not pay a GOA if the service
truck is late by more than 30 minutes of the ETA (estimated time of arrival) given by the provider, or if the wrong equipment was brought to the
scene.
All Service Provider invoices must include the Service Provider’s ID number, the Coach Net PO number, the member’s ID number, VIN#,
the service rate charge, the mileage rates, discounted mileage, total service costs, a brief description of the service provided, any
applicable sales taxes, and member’s signature. Coach-Net pays 30 days from receipt of invoice if mailed or faxed in. Invoices submitted
online at www.coach-net.com typically will be paid within10 days from date submitted. Service Provider agrees to promptly invoice Coach-
Net for services provided and in no event shall Coach-Net nor its clients or customers be obligated to pay for any service for which Coach-Net
does not receive an invoice within 90 days of the date the service was provided.
Service Provider recognizes and acknowledges that in the event of any dispute between Provider and any customer, member or subscriber of
Coach-Net or of any Coach-Net client, with respect to damage to any vehicle, personal injury, improper service or provision of service or any
other matter, the determination of an independent appraiser selected by Coach-Net and its client will be binding upon Service Provider, and
Service Provider, or its insurance carrier, will promptly pay any amount so determined. Service Provider also agrees that should any monies
be owed to any member or a customer or subscriber of Coach-Net or any Coach-Net client, and should Service Provider fail to promptly pay
such monies, Coach-Net may deduct the amount thereof from any sums otherwise owed to Service Provider in connection with the provision
of any tow or other services or otherwise.

TERM:
The term of this Agreement shall commence on the date of acceptance by Coach-Net and shall continue for a period of 1 year and from year
to year thereafter; provided that either party may terminate this Agreement at any time upon delivery of written notice to the other party.

INDEMNIFICATION:
Service Provider agrees to indemnify and hold harmless Coach-Net, Coach-Net’s clients and customers and their respective affiliates,
shareholders, directors, officers and employees from and against any and all claims, demands, suits, liabilities and any costs or expenses,
including reasonable attorneys’ fees, incurred with respect to, or arising out of, any actions or inactions, negligence or willful misconduct on the
part of Service Provider, its employees, agents or subcontractors.

INSURANCE:
Service Provider agrees to maintain the following minimum levels of insurance from an insurance carrier(s) with at least a B+ rating from A.M.
Best Company:
General Liability: $100,000/$300,000 bodily injury and $75,000 property damage
Automobile Liability: $100,000/$300,000 bodily injury and $75,000 property damage
On-Hook Coverage and Garage Keepers Liability: $50,000 per vehicle.

Service Provider shall provide Coach-Net with a certificate(s) of insurance for all required insurance which name Coach-Net Services Group,
Inc. as an additional insured and shall provide that all insurance shall be primary to the additional insured and shall provide for not less than
30 days written notice to Coach-Net in the event the insurance policy is cancelled or is due to expire.

NOTE: A VALID COPY OF THE INSURANCE CERTIFICATE MUST BE SUBMITTED WITH THIS RATE AGREEMENT

INITIAL HERE_____

Services & Equipment – June 2010 Page 2 of 7

LICENSES AND PERMITS:
Service Provider shall maintain and shall provide Coach-Net with copies of any applicable licenses and or permits required by state or local
authorities to do business as a tow or wrecker operator or provider of any of the services checked in the Rate Schedule.

INDEPENDENT CONTRACTOR:
The relationship between Coach-Net and the Service Provider shall be one of independent contractors, and not one of joint venture,
partnership or employment, and nothing in this Rate Agreement shall be construed to create any relationship other than independent
contractors between the parties hereto.

ADDITIONAL TERMS AND PROVISIONS:

a) Service Provider understands that this Agreement is non-exclusive and that Coach-Net has or may enter into similar agreements with
other service providers that operate in the same area as Service Provider.
b) Service Provider shall abide by all federal, state and local laws, regulations and requirements that apply to this Agreement and the
services provided by Service Provider.
c) Service Provider agrees to maintain as confidential and not to disclose any customer information, including but not limited to the name,
address, phone number, identification number, account number and any other information associated with a particular customer, and such
information may only be used for purposes of this Agreement.
d) Service Provider agrees to charge contracted rate for any member out of pocket expenses.
e) This Agreement may not be assigned by Service Provider without the written consent of Coach-Net
f) Any judicial determination that any portion of this Agreement is unlawful or unenforceable shall not affect the validity or enforceability of
the remaining provisions.
g) This Agreement constitutes the entire agreement between the parties and may not be amended or revised except in writing signed by the
parties.
h) The failure of either party to enforce at any time, or for any period of time, the provisions of this Agreement shall not be construed as a
waiver of such provisions or of the right of such party to enforce each and every such provision.
i) Neither this Agreement nor its terms will be construed against any party by reason of its participation in the drafting or preparation of this
Agreement.
j) All notice provided hereunder by either party shall be deemed effective upon receipt by the other party by mail, overnight delivery or
facsimile at the address or facsimile number provided above.

INITIAL HERE_____
Services & Equipment – June 2010 Page 3 of 7
 CONDUCT OF EXCELLENCE
Coach-Net chooses to work with the best service providers available. We monitor our Network to identify the service
providers that meet or exceed our expectations of Customer Service Level as well as Performance.

VEHICLES
 Vehicles must be identifiable with the name of the business clearly displayed.
 Vehicles need to be clean and in safe operating order.
 Tow trucks need to be large enough to transport a minimum of two adult passengers.
DRIVERS
 Must display a high level of professionalism, respect and courtesy to our members.
 Must not use inappropriate language or gestures.
 Appearance should be clean, professional and presentable.
 Driver’s attire should display the Driver’s name and the name of the Service Provider.
 Employer should perform random drug testing of employees.
VEHICLE INSPECTIONS
 Drivers are expected to perform vehicle walk around inspections of the member’s vehicle before and after
performing the service to note pre-existing damage if any.
 In the event a customer files a damage claim, if no walk around inspection was performed and documented,
it may be difficult to prove you did not do the damage.
PERFORMANCE
 Accept a minimum of 80% of offered dispatches within the agreed upon service area.
 Meet an average ETA (average time of arrival) of 45 minutes or less, under normal circumstances.
 90% of the time arrive within the ETA (estimated time of arrival) discussed by phone with our service
representative.
 Less than .5% damage or complaint ratio to dispatches accepted.
 Timely attention to resolve our member’s complaint should one arise.
PHONE
 Treat Coach-Net employees with a high level of professionalism, respect and courtesy.
 Clearly identify company name when answering the phone.

IN WITNESS WHEREOF, this Agreement has been executed by the duly authorized representatives
of the parties hereto as of the date accepted and executed by COACH-NET SERVICES GROUP, INC. as set
forth below.

Print Name of Business_____________________________________

Signature:_______________________________________________

Print Name:_____________________________________________

Title:___________________________________________________

ACCEPTED AND APPROVED BY COACH-NET SERVICES GROUP, INC.:

Print Name ____________________________________________

Signature:_____________________________________________

Title:__________________________ Date___________________

PLEASE INITIAL AND RETURN ALL 4 PAGES OF THIS SERVICE PROVIDER AGREEMENT
INITIAL HERE_____
Services & Equipment – June 2010 Page 4 of 7
 SERVICE PROVIDER ID#: GA192615

900 N. Lake Havasu Avenue

Flash Roadside Assistance LLC Lake Havasu City, AZ 86403
1181 Concord Road SE Suite A Phone: (800) 285-4977
Fax: (800) 331-1145
Smyrna, GA 30080 Web: www.coach-net.com

SERVICES & EQUIPMENT FORM

AUTO TOWING WEIGHT LENGTH
# OF CAPACITY (IF APPLICABLE)
(LIGHT DUTY) TRUCKS (REQUIRED!)
 *Enter below the number of trucks you have for each service you provide
Flat Bed/Rollback Lbs. ----------------------
Wheel Lift/Under-reach Lbs. Ft.
Enclosed Auto Hauler Lbs. ----------------------
Low Clearance Tow Truck Lbs. Ft.
Motorcycle Special Loading Equipment?
YES
NO
Auto Winch ---------------- ----------------------
# OF SERVICE TRUCKS
NO TOW SERVICES
__________

Auto Tire Change ------- ---------------- ----------------------

Auto Tire Repair ------- ---------------- ----------------------

Jump Start ------- ---------------- ----------------------

Fluid Delivery ------- ---------------- ----------------------

Basic Lockout ------- ---------------- ----------------------

RV Fluid Delivery ------- ---------------- ----------------------

RV/Diesel Jump Start ------- ---------------- ----------------------
CERTIFIED LOCKSMITH (Category to be used by CERTIFIED LOCKSMITHS only)
1 Locksmith Service Call
1 Standard Key Making
1 Transponder Key Making
1 High Security System Entry
MEDIUM/HEAVY TOWING WEIGHT
CAPACITY LENGTH
# OF (REQUIRED!) (IF APPLICABLE)
TRUCKS *Enter below the number of trucks you have for each service you provide
 *The Term “Semi Truck” refers to a disabled 18-wheel semi truck
Medium Duty Tow Lbs. Ft.
Heavy Duty Tow Lbs. Ft.
RV DIESEL
RV GAS
Semi Truck Tow* Lbs. Ft.
Landoll Lbs. Ft.
Lowboy Lbs. Ft.
5th Wheel Lbs. ----------------------
Medium Winch ---------------- ----------------------
Heavy Winch ---------------- ----------------------
Semi Truck Winch * ---------------- ----------------------
Maximum GVW you can Tow GVW:_____________ Lbs. _____________

Services & Equipment – June 2010 Page 5 of 7

 MOBILE MECHANIC

Auto Service (Parts Installation, Minor Repairs to Get Vehicle Running)

RV Service
HOUSE ISSUES
CHASSIS/MECHANICAL ISSUES

Diesel Service

Welder
RV TIRE CHANGES/REPAIRS ON SCENE
NOTE: RV Jacks and Air Tools are # OF RV JACKS WEIGHT CAPACITY DO YOU HAVE AIR TOOLS?
required for changing/repairing
RV/Semi tires on scene __ ____ LBS.
YES
NO

RV Tire Change On Scene

RV Tire Repair On Scene

Semi Truck Tire Change On Scene*
TIRE STORE *** Fill Out ONLY if you have an actual Tire Store***
Business Hours ____________________ After Hours Service
YES
NO
BRANDS: BRIDGESTONE
19.5
22.5 FIRESTONE
19.5
22.5 GOODYEAR
19.5
22.5
MICHELIN
19.5
22.5 OTHER
19.5
22.5
Can you deliver and change an RV Tire on scene?
YES
NO
OTHER EQUIPMENT & INFORMATION
Do you use Chains
YES
NO
Do you use Tow Dollies
YES
NO
Do you use Go Jacks
YES
NO
Do you use Nylon Wheel Straps
YES
NO
Do you use Skates
YES
NO
MISCELLANEOUS INFORMATION
Can you store vehicles overnight?
Yes
No
Autos/Trucks
RV’s
Do you have a repair shop?
Yes
No
Do you currently do secondary towing?
Yes
No
Are you willing to pay advance fees on secondary tows?
Yes
No
Do you do Repo (Repossession) Towing?
Yes
No
Do you currently use GPS (Global Position System)?
YES
NO
Does your company utilize Electronic/Digital Dispatching?
YES
NO
IF YES, software name:__________________________
Does your company utilize Fax Dispatching?
YES
NO
What is your Insurance Carriers name, address and phone number:
____________________________________________________________________________
How long has your company been in business? _________years

*** Name of person authorized to execute a Rate Agreement: ____________________________

PLEASE USE THIS SPACE TO TELL US ABOUT
ADDITIONAL EQUIPMENT, SERVICES OR SATELLITE LOCATIONS YOU HAVE:

PLEASE FAX BOTH PAGES TO:

1-800-331-1145
Service Provider Agreement – March 2010 Page 6 of 7
 BILLING INFORMATION
INVOICES
MAILED/FAXED:
 Faxed or mailed invoices take 30 days to process for payment once received. (see address or fax at bottom of page)
 Information on invoices faxed/mailed must include: PO number, invoice number, invoice amount, VIN and vehicle mileage.
ONLINE BILLED INVOICES:
 Online billed invoices are paid within 10 days and paper invoices are not required to be sent in
 Online billed invoices eliminate short pays
 Information on invoices billed online must include: PO number, invoice number, invoice amount, how long it took to arrive on
scene, VIN & vehicle mileage.
DIRECT DEPOSIT:
 Direct Deposit is available for invoices submitted online.

SUNSET POLICY
Coach-Net’s terms of service include a “Sunset Policy”. This policy states that Coach-Net will not assume any liability to pay any invoice for
service that has not been received by Coach-Net within 90-DAYS OF SERVICE.
Invoices will not be paid if received after 90 days from date of service.

GOLDEN RULE
Coach-Net enforces our “Golden Rule Policy”. If a dispatched call requires additional services & charges other than those initially discussed
by Coach-Net’s Customer Service Representative, the Service Provider must call and get verbal authorization from Coach-Net before
providing the additional services requiring the increased charges. Any increase in PO amount must be authorized before performing the
additional services.

O N L I N E B I L L I N G --- www.coach-net.com
 IT’S FREE, IT’S FAST, AND YOU GET PAID QUICKER! 

USER ID: GA192615

PASSWORD: 0129
1. WAIT AT LEAST SIX (6) HOURS after performing the service call to bill on-line
2. Website: www.coach-net.com
3. Locate: LOGIN TO YOUR ACCOUNT – RIGHT SIDE OF SCREEN
4. Click: CHOOSE LOGIN TYPE = SERVICE PROVIDER
5. USER ID: USER ID ABOVE QUESTIONS:
6. PASSWORD: PASSWORD ABOVE, CLICK LOG-IN CALL: 800-285-4977
7. Next screen: ISP MAIN MENU – LEFT SIDE OF SCREEN option 3
8. Select: SUBMIT INVOICE:
 Enter PO#, Invoice# and Invoice Amount
 Time Of Arrival: (number of minutes/hours it takes you to arrive on scene with member)
 VIN Number
 Vehicle Mileage ---- Click PROCESS
OTHER WEBSITE OPTIONS:
 REVIEW SUBMITTED INVOICES to see all invoices you’ve billed
 REVIEW CONTACT HISTORY to review your contract rates, overall score & rating
 SIGN UP FOR DIRECT DEPOSIT IF YOU BILL INVOICES ONLINE – Print off form, complete & fax to
800-331-1145 with voided check (direct deposit is encouraged, but optional with on-line billing)

MAILED / FAXED INVOICES 11-20-09

MAILING ADDRESS: Coach-Net Accounting – PO Box 803249 – Dallas, TX 75380
ACCOUNTING FAX: 972-999-4486 ACCOUNTING PHONE: 972-999-4485
Service Provider Agreement – March 2010 Page 7 of 7