PROJECT

WORK

COMPILED BY:-
Shivi Sharma
Cun120550078
Section – B
CONSUMER
AWARENESS
 ACKNOWLEDGEMENT

I am highly indebted to our CSL teachers for their guidance

and constant supervision as well as for providing necessary information
regarding the project & also for their support in completing the project.
I have taken efforts in this project. However, it would not have been
possible without the kind support and help of many individuals and
organizations. I would like to extend our sincere thanks to all of them.

I would like to express my gratitude towards my parents & member of

Chitkara Business School for their kind co-operation and encouragement
which help me in completion of this project.

I would like to express my special gratitude and thanks to university

persons for giving me such attention and time.

My thanks and appreciations also go to my colleague in developing the

project and people who have willingly helped me out with their abilities.
 CONTENT

 INTRODUCTION
 SPREADSHEET
 ANALYSIS
 3RS OF DUTIFUL CONSUMER
 SUMMARISED PRESENTATION
 RECOMMENDATION
 INTRODUCTION

Anyone who consumer goods are a consumer. Consumer gets

exploited in the market. They respond to advertisements and buy
goods. Generally, advertisement does not give all the information that
a consumer needs to know or wants to know about a product.

Kautilya was one of the earliest to write in his Arthasastra about the
need for Consumer awareness and protection. With the growth of
private sector there is a greater need for discipline and regulation of
the market. Consumers must be aware of the sale and purchase of
goods, the health and security aspects also. Ensuring the safety of
food items sold in the market is essential these days.

Rights and Duties of Consumers

Rights:-

1. Right to Safety—to protect against hazardous goods

2. Right to be Informed—about price, quality, purity
3. Right to choose—access to a variety of goods and services at competitive prices.
4. Right to be Heard—consumers interest and welfare must be taken care of
 5. Right to seek Redressal—protection against unfair trade practices and settling genuine
grievances.
6. Right to Consumer Education.—Kowledge about goods and issues related to
consumers.

Duties:-
1. Get a bill for every important purchase and also the Warranty card
2. Check the ISI mark or Agmark on the goods
3. Form consumer awareness groups
4. Make a complaint on genuine grievances.
5. Consumers must know to exercise their rights.
 SPREADSHEET
NAME AGE GENDER PRODUCT NAME
Dheeraj Sharma 51 years Male Red Label
Ribhav Rishi 25 years Male Good day biscuits
Anchal Gupta 42 years Female Panteen
Ram Sharma 40 years Male Badam Oil
Joshua A George 29 years Male Fair and Handsome
Sourav Mittal 28 years Male Head and Shoulders
Komal Tandon 31 years Female Dove
Pushpa Kaushik 51 years Female Aliva Biscuits
Divya Sharma 37 years Female Parachute oil
Karan Kumar 51 years Male Classmate notebooks
Arshpreet Singh 42 years Male Perfumes
Peehu Malik 40 years Female Aliva Biscuits
Rama kapoor 54 years Male Dermi cool talcum
Vikram Verma 19 years Male Ponds talcum
Mukesh Verma 35 years Male Daber amla oil
Ravinder Kaur 36 years Female Kurkure
Natasha Kapoor 43 years Female Matrix
Piyush Verma 32 years Male Nivea talcum
Vyom Bhardwaj 13 years Male Colgate
Mayank Sharma 26 years Male Lays chips
Rakhi Sharma 16 years Female Clinic plus
Sanjoli Singla 12 years Female Kurkure
Ruchika Kapoor 35 years Female Amul Yogurt
Renu Sharma 42 years Female Jubliee pulses
Twinkle 12 years Female Kurkure
Himanshu Sharma 22 years Male Nivea
Kirty Gautum 21 years Female Amul Cheese
Radhika Pasrija 15 years Female Maggie
Chhavi Sharma 15 years Female Maggie
Richa 22 years Female Food Spices (MDH)
Madhuri 16 years Female Lakme
Manu Kapila 22 years Male Nivea talcum
Saroj Kapila 45 years Female Colourbar
Inder Raj Gandhi 55 years Male Novoclox
Rahul Ray 14 years Male Lays chips
Aarti Swami 13 years Female Parachute oil
Varun Sharma 35 years Male Tata Tea
Anirudh Gandhi 23 years Male Nivea talcum
Rajpal Punia 55 years Female Red Label
Naveen Sharma 50 years Male Medicines
Nitika 18 years Female Lakme
Sonia Gandhi 51 years Female Amul Butter
Shealza Sharma 21 years Female Colourbar
Rakesh Kumar 43 years Male Shaving Cream
Shubh Sharma 38 years Female Fair and Lovly
Rajneesh Bala 37 years Female Almond oil
Sanjeev Kumar 40 years Male Dermi cool talcum
Sakshi Gandhi 20 years Female Loreal
Joyti Rajput 21 years Female Lakme
 ANALYSIS
According to the survey taken on the topic consumer awareness the
following analysis is taken.
Q.1. Do you examine the expiry date of the food items and medicines

when you buy them?

graph 1

yes
no

Interpretation: According to the graph shown above, the survey

shows 38 numbers of people said yes and 12 people said no.
Therefore, the expiry date of the products is seen and a consumer is
aware of this.
Q.2. Have you ever cross checked the weights of the products
mentioned on the item?
 graph 2

yes
no

Interpretation: According to the graph shown above, it shows 15

numbers of people said yes and 33 people said no. Therefore, a
consumer does not check the weights of the product mentioned on the
item.
Q.3. Do you check the prices, of goods you buy, from alternative
sources?

graph 3

yes
no

Interpretation: According to the graph shown above, it shows that

23 numbers of people said yes and 25 said no. Therefore, a consumer
does not check the prices of goods they buy from alternative sources.
Q.4. Do you check M.R.P. (maximum retail price) before buying the
products?
 graph 4

yes
no

Interpretation: According to the graph shown above, it shows that

42 numbers of people said yes and 8 said no. Therefore, a consumer
checks the M.R.P. before buying a product.
Q.5. Have you ever come across adulteration in food stuff and milk?

graph 5

food stuff
milk

Interpretation: According to the graph shown above, it shows that

28 numbers of people suffered with the problem of adulteration in
food stuff and 20 of them suffered in milk. Therefore, a consumer
should check the expiry date or should complain the shopkeeper.
Q.6. If yes, did you complain to shopkeeper, main supplier or
elsewhere?
 graph 6

shopkeeper
main supplier
elsewhere

Interpretation: According to the graph shown above, it shows that

27 numbers of people complain to the shopkeeper, 6 of them to the
main supplier and 5 elsewhere.

Q.7.Was your complaint to the supplier/shopkeeper attended by him

to your satisfaction?
 graph 7

yes
no

Interpretation: According to the graph shown above, it shows that

34 numbers of the people said yes and 14 of them said no. Therefore
the complains made by many of them was attended by the shopkeeper
up to their satisfaction.
Q.8. Are you aware of consumer courts, for redressal of grievances of

consumers?

graph 8

yes
no
Interpretation: According to the graph shown above, 38 numbers of
the people said yes and 10 of them said no. Therefore, people are
aware of consumer courts for redressal of grievances of consumers.

Q.9. If yes, have you ever filed a case in the consumer court?

graph 9

yes
no

Interpretation: According to the graph shown above, 45 numbers of

the people said yes and 3 of them said no. Therefore, people have not
ever filed a case in the consumer court.
Remember the 3 Rs of a dutiful consumer
Reduce: Consume only what you need, if possible reduce
consumption of water, electricity, fuel and other non-renewable

Reuse: If a product can serve you for a longer period, use it instead of
buying a new one.

Recycle: Don’t litter the environment please recycle degradable or

recyclable materials through scrap dealers
 SUMMARISED PRESENTATION OF
INFORMATION AVAILABLE
THROUGH QUESTIONNAIRE
Total number of household visited -50
Number of questionnaire used-50
Sex Information---
Male -22
Female -28
information

male
female
 RECOMMENDATIONS

1. According to the survey conducted I found that almost every

consumer first check the expiry date on the food items and
medicines when they buy different products. Therefore, it
should not only be mandatory to the food items and medicines
but also to the cosmetics bought n other different items.
2. People do not cross check the weights of the products mentioned
on the items. Thus it is recommended that people should check
the weight and then purchase the item.
3. People are aware of the consumer courts but still they do not go
there for the complains. Thus they should go and complain so
that necessary action should be taken.
4. So , to conclude I feel that a consumer have several rights and
duties and carry authority to complain whatever is going wrong.