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  • Trust in Health Websites: A Review of An Emerging Field

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    Laurian Vega
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    As people increasingly turn to health websites for the purposes of self-diagnosis and healthier living, we have an obligation to evaluate the factors that might affect a given user's assessment and their willingness to use such sites. Constructs such as quality, trust, and credibility need to be defined within this space in order for us to truly understand how and why people use health websites. In an effort to better understand these constructs we conducted a comprehensive analysis of all peer-reviewed empirical studies on trust in health websites -- this paper is the result. Work on this topic was provided from eleven fields including HCI, Informatics, Medicine, and Decision Making. Our findings show that authors often value different facets of trust, report different outcomes, and rarely cite each other. Without a coherence of terms and values, the task of presenting and understanding how users trust health information on the web will be intractable.

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    Trust in Health Websites: A Review of an Emerging Field

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    As people increasingly turn to health websites for the purposes of self-diagnosis and healthier living, we have an obligation to evaluate the factors that might affect a given user's assessment and their willingness to use such sites. Constructs such as quality, trust, and credibility need to be defined within this space in order for us to truly understand how and why people use health websites. In an effort to better understand these constructs we conducted a comprehensive analysis of all peer-reviewed empirical studies on trust in health websites -- this paper is the result. Work on this topic was provided from eleven fields including HCI, Informatics, Medicine, and Decision Making. Our findings show that authors often value different facets of trust, report different outcomes, and rarely cite each other. Without a coherence of terms and values, the task of presenting and understanding how users trust health information on the web will be intractable.

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    Attribution Non-Commercial (BY-NC)
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    82 views1 page

    Trust in Health Websites: A Review of An Emerging Field

    Uploaded by

    Laurian Vega
    As people increasingly turn to health websites for the purposes of self-diagnosis and healthier living, we have an obligation to evaluate the factors that might affect a given user's assessment and their willingness to use such sites. Constructs such as quality, trust, and credibility need to be defined within this space in order for us to truly understand how and why people use health websites. In an effort to better understand these constructs we conducted a comprehensive analysis of all peer-reviewed empirical studies on trust in health websites -- this paper is the result. Work on this topic was provided from eleven fields including HCI, Informatics, Medicine, and Decision Making. Our findings show that authors often value different facets of trust, report different outcomes, and rarely cite each other. Without a coherence of terms and values, the task of presenting and understanding how users trust health information on the web will be intractable.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Trust in Health Websites:

    A Review of an Emerging Field


    Laurian Vega, Enid Montague, Tom Dehart
    Virginia Tech & University of Michigan

    Abstract Content Analysis of Word Frequency


    As people increasingly turn to health websites for the 47
    Top ten
    purposes of self-diagnosis and healthier living, we have an 35
    most
    obligation to evaluate the factors that might affect a given 24
    frequently 12
    user's assessment and their willingness to use such sites.
    used words 0
    Constructs such as quality, trust, and credibility need to be Quality Understanding Reliability Communication Experience Knowledge Accuracy Credibility Concern Behavior

    defined within this space in order for us to truly understand

    Behavior
    how and why people use health websites. In an effort to Frequent 19%
    4%
    16% 5%
    5%

    Quality
    better understand these constructs we conducted a words 4%
    8%
    Medicine (14 papers)
    Health Informatics (11 papers)
    6% Computing (9 papers)
    comprehensive analysis of all peer-reviewed empirical then 21%
    Communication (3 papers)

    6% 26% 8% Health Services & Healthcare (3 papers)

    studies on trust in health websites -- this paper is the result. graphed


    Info. & Library Science (3 papers)
    Social Sciences (3 papers)

    4% 5% Decision Making (2 papers)

    Work on this topic was provided from eleven fields including by area of 2%
    2% 3%
    Media & Society (1 paper)
    Pharmacology (1 paper)

    HCI, Informatics, Medicine, and Decision Making. Our research 24%


    30%
    findings show that authors often value different facets of
    trust, report different outcomes, and rarely cite each other.
    Without a coherence of terms and values, the task of Social Network Analysis
    presenting and understanding how users trust health
    information on the web will be intractable.
    This network is a representation of the
    social network analysis of all empirical
    Viewing Interacting Communicate papers on trust in health websites. Boxes
    health records with others with non- represent papers and edges represent
    about health providers about citations. Location from top to bottom
    health indicate position in network. Colors are
    used in this figure to clarify different
    cliques (e.g., Bates, Menon, and Dutta-
    Search for
    Bergman form a clique as these three
    health papers cite each other).
    information
    hnology Technology Technology

    Communicate
    with providers
    Analysis of Outcome by Area
    online Usability Content of the
    Webpage
    Informational
    Factors
    Contextual
    Factors
    Demographics
    Technology
    Medicine 0 0 13% 33% 20%
    Health Informatics 18% 45% 45% 18% 36%

    View health Computing 77% 66% 66% 18% 36%


    Communication 33% 0 0 0 33%
    information
    Health Services & 0 0 33% 33% 33%
    Technology Healthcare
    Information & 33% 66% 66% 66% 33%
    Library Science
    Social Sciences 33% 33% 33% 0 33%
    Collate
    Decision Making 50% 100% 100% 100% 0
    personal
    Technology health
    Media & Society 0 100% 0 100% 0
    Pharmacology 0 0 0 0 0
    information

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