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TWITTER AFFECTING SOCIAL SKILLS AMONG STEM STUDENTS IN

STI COLLEGE SANTA ROSA

Chapter 1

THE PROBLEM AND ITS BACKGROUND

This chapter included the introduction, background of the study, theoretical

framework, conceptual framework, hypothesis, and the statement of the problem,

significance of the study, scope and delimitation and definition of terms.

Introduction

Everyone wants to be wanted and needed, feelings of belonging were crucial for a

person’s self-esteem. Children who were socially competent instinctively understand how

relationships work. They can process social data and have a collection of behavioral tools

at their disposal to help them in the social arena. These children have good relationships

with their peers and the adults in their lives, and they were generally happier, resilient

and emotionally healthy. These are essentially the skills that are needed for successful

social communication and interaction across a variety of settings and involve the ability

to interact with other individuals in congenial and harmonious manner. Social skills as

defined by Cillessen and Bellmore (2011), involved being prosocial and cooperative and

being interpersonally successful.

Social skills are the skills we use to communicate and interact with each other,

both verbally and non-verbally, through gestures, body language and our personal

appearance. Human beings are sociable creatures and we have developed many ways to

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communicate our messages, thoughts and feelings with others. One of the most popular

things is how social media and technology in general are affecting people and their social

skills. People are more often communicating with others through a screen and the written

word than chatting face to face with others. This study will assess on how is the use

social media applications such as Twitter affects a student’s way of interacting with

others.

Information Age was the idea that access to and the control of information is

defining characteristic of this current era in human civilization. Also called, Computer

Age, Digital Age, and the New Media Age, is coupled tightly with the advent of personal

computers but many computer historians trace its beginnings to the work of the American

mathematician Claude Shannon. He was known as the “Father of Information Theory”,

Shannon showed how all information media, from telephone signals to radio waves to

television, could be transmitted without error using this single framework electronic mail

(e-mail), which permitted near-instant exchange of information, was widely adopted as

the primary platform for workplace and personal communications (Rouse, 2014).

We live in a time and age where information is just a button press away. They

were swayed by information all around them. Millennials wanted to know, read,

understand and then speak their minds about it, and that was where social media comes

into play. Social media was one of the biggest elements that we live with and cannot

ignore it. Social media were collection of websites, applications and other platforms that

enabled us to share or create content and also helps us to participate in social networking.

It is not limited to blogging and sharing pictures, but there were lot of strong tools also

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that social media provides. Hence, the impact of social media was compelling and far

reaching.

One of the most used applications in social media is Twitter. Twitter was a free

microblogging service that allowed registered members to broadcast short posts called

tweets. Twitter members can broadcast tweets and followed other users by using multiple

platforms and devices. The default settings for Twitter were public. Unlike Facebook or

LinkedIn, where members needed to approve social connections, anyone can follow

anyone on Twitter. To weave tweets into a conversation thread or connect them to a

general topic, members can add hashtags to a keyword in their post. The hashtag which

acts like a meta-tag, is expressed as #keyword.

The short format of the tweet was a defining characteristic of the service, allowing

informal collaboration and quick information sharing that provided relief from rising

email. Twittering is also a less gated method of communication in which you can shared

information with people that you would not normally exchange email or message with,

opening up your circle of contacts to an ever-growing community of like-minded people.

Twitter became a common social media application for many people in the Philippines in

connecting to other people to entertain, and to know current trends around the world.

The Philippines had been recognized as one of the world’s social media capitals,

ranking 10th in the list of countries with the most number of twitter users. Data from

social media monitor Semiocast showed that 9.5 million out of Twitter’s 517 million

users were from the Philippines, trailing Spain but ahead of Turkey. Twitter was a social

networking and microblogging service that allows you answer the question, “What are

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you doing?” by sending short text messages 140 characters in length, called “tweets”, to

your friends, or “followers.” Twitter was created in March 2006 by Jack Dorsey, Noah

Glass, Biz Stone, and Evan Williams and launched in July of that year. The service

rapidly gained worldwide popularity. In 2012, more than 100 million users posted 340

million tweets a day, and the service handled an average of 1.6 billion search queries per

day.

Background of the Study

Being involved in social media is one of the most active web based activities in

the Philippines. Because of this, Filipinos were declared to be the most active users on a

number of web based social networking sites. The used of it had become so extensive that

the country was called “The Social Networking Capital of the World”. The total

population in the Philippines had reached over 100 million and 46% of the population

were active Internet users. Facebook ranked first in the most active social media platform

with a percentage of 26%. On the other hand, Twitter secured the third spot with 13%.

The researchers chose this social media platform because this medium was widely

used by many individuals. Unlike in Facebook, Twitter gave an opportunity to users to

express their emotions without any guilt. It is also accessible to any technological

medium. Specifically, the researcher will attempt to test Twitter’s influence to users.

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Theoretical Framework

This part of the study discussed the choices regarding the theoretical framework

used to address the research questions in relation on how one of social media platforms

such as Twitter affected the social skills of the students.

Social Skills and Theory of Fields (Neil Fligstein, 2001)

In classical sociological theory, social reproduction and social change were

typically explained by social structure. This view had the effect of making people into

agents of structure who had little independent effect on the constitution of their social

world. In the last 20 years, there has been renewed theoretical attempt to establish an

independent role for social actors in social change and reproduction. This debate has been

framed around the issues of connecting structure to actors, or as it was sometimes put, the

problem of agents and structures (Giddens, 1984; 1990; Sewell, 1994; Alexander and

Smelser, 1988). The debate has sensitized scholars to the important role that real people

play in the reproduction of social life. But, after generating a number of books and

papers, many of which were pitched at a pretty abstract level. There appears to be little

general consensus over how to think about these issues and certainly no positive program

for social research.

This idea can be used to understand how to identify the distinct contribution of

actors, whether they are defending an existing set of social arrangements or if they were

imposing or negotiating a new order. The purpose of introducing the idea of social skill is

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to provide a sociological, as opposed to a methodological individualist, micro-foundation

for using new institutional theories. Social life revolves around getting collective action

and this requires that participants in that action are induced to cooperate. Sometimes

coercion and sanctions are used to constrain others. But often, skilled strategic actors

provide identities and cultural frames to motivate others.

Social Media Health Interaction Theory: A New Theory for Social Media (Ramos,

2017)

This theory was created by Dennis Glen G. Ramos RN, MSN, PhD Student. As

the Internet expanded into our homes, there was a growing expectation of free and open

access to information (Bosslet et al, 2011). Since information was easily accessible on so

many sites, there developed an expectation that all information should be free and

reliable. Social media were broadly defined as the use of platforms of electronic

communication through which users create online communities (Chou & Hunt, 2009).

Social media use was common: 74% of Internet users spend time on social networking

sites, with 71% of online adults using Facebook and 23% using Twitter. Women

currently outpace men in social media use, with a recent survey finding 74% of women

were users of social media compared with 62% of men (Social Networking Fact Sheet,

Pew Research Center, 2015).

Social media Transaction: This was defined as the utilization of social media in

response to personal health agendas set by clients, guided by the following norm

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principles. Norms are human behaviors that are shaped by shared rules. For instance, the

concept of reciprocity is applied where there is a commitment to return a favor done by

others, and the concept of commitment is applied since there are expectations that users

will respond to standards and Social Exchange: individuals interact in a way that

interaction translated behaviors as either health seeking or health motivation.

Personal/Social Integration: This was the process where the agenda or information had

been accepted and filtered into an individual’s behavior. This usually occurs following a

three- staged progression: Mind Setting wherein an individual perceived that the agenda

or information was the most important thing to focus on, Scaffolding wherein an

individual shares how they are attached to the importance of the information and frames

the contextualization of the agenda and Amplification where the contextualized agenda

was expressed into action and transforms an individual in some way. Action/Reaction;

perceived thoughts are articulated and influence others, which changes an individual’s

perceptions and actions.

The Social Cognitive Theory (Bandura, 1960s)

Social Cognitive Theory (SCT) started as the Social Learning Theory (SLT) in the

1960s by Albert Bandura. It developed into the SCT in 1986 and posits that learning

occurs in a social context with a dynamic and reciprocal interaction of the person,

environment, and behavior. The unique feature of SCT is the emphasis on social

influence and its emphasis on external and internal social reinforcement. SCT considers

the unique way in which individuals acquire and maintain behavior, while also

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considering the social environment in which individuals perform the behavior. The theory

takes into account a person's past experiences, which factor into whether behavioral

action will occur. These past experiences influences reinforcements, expectations, and

expectancies, all of which shape whether a person will engage in a specific behavior and

the reasons why a person engages in that behavior.

Many theories of behavior used in health promotion do not consider maintenance

of behavior, but rather focus on initiating behavior. This is unfortunate as maintenance of

behavior, and not just initiation of behavior, is the true goal in public health. The goal of

SCT is to explain how people regulate their behavior through control and reinforcement

to achieve goal-directed behavior that can be maintained over time. The first five

constructs were developed as part of the SLT; the construct of self-efficacy was added

when the theory evolved into SCT.

Social networking sites (SNS) offer a relatively novel arena in which to display

and investigate social behavior in 2014. The study investigated consistency between

social behaviors typical of traditional (offline) social interactions and those online by

examining conformity to gender stereotypes in an online social networking environment.

Findings from gender role conformity research based on traditional approaches provided

a framework for analyzing online social interactions. Three predictions were derived:

First, females will display higher expression in status updates than males; then, there will

be a relationship between status update frequency and the amount of friends in an

individual’s network; lastly, there will be an effect of gender on concentration of

emotional expression within status updates. All three predictions were at least partially

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supported with significant differences apparent between males’ and females’ online

behavior. The findings are discussed with respect to theories on gender differences.

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Conceptual Framework

INPUT PROCESS OUTPUT


1.) Demographic profile of Determined the effect of
respondents: Online and Library
Twitter on the social skills
1.1 Gender Researches
among STEM students of
1.2 Frequency of use
Pre – survey for
STI College Santa Rosa.
respondents
2.) Social impact of Twitter
in affecting to a Construction of Survey
student’s way of Questionnaire
interacting with others
in terms of: Permission Approval for the
conduct of research
2.1 Empathy
2.2 Interpersonal skills Validation of Survey
2.3 Problem solving Questionnaire
skills
2.4Communication Distribution of Survey
skills Questionnaire
2.5 Accountability

FEEDBACK

Figure 1.1 The Conceptual Framework of the study


The figure showed the graphical representation of all the factors that make up a

process. An input-process-output diagram included all of the materials and information

required for the process, details of the process itself, and descriptions of all products and

by-products resulting from the process.

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Statement of the Problem

This study aimed to know on how a social media application such as Twitter

develops the social skills of STEM students in STI College Santa Rosa.

Specifically, the researchers sought to answer the following question:

1. What is the demographic profile of the respondents in terms of:

1.1 frequency of use; and

1.2 gender?

2. What is the level of assessment of the social skills associated to the use of

Twitter in terms of?

2.1 Empathy;

2.2 Interpersonal skills;

2.3 Problem solving skills;

2.4 Communication skills; and

2.5 Accountability?

3. Is there a significant difference between the levels of assessment of using

Twitter in developing social skills of STEM students when grouped according

to Gender?

4. Is there a significant relationship between the social skills of STEM students

in STI College Santa Rosa and their frequency of use?

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Hypotheses

H1 There is no significant difference between the levels of assessment of using

Twitter in developing social skills of STEM students when grouped according to Gender.

H2 There is no significant relationship between the social skills of STEM Students

in STI College Santa Rosa and their frequency of use of twitter

Significance of the Study

This study was directed to assess how social media application such as Twitter

affects the social skills of STEM students. Thus, this study will be beneficial to the

following:

Students. The direct recipients of the output of this research are the students

specifically in the senior level. It will give students realization of the impact inappropriate

use of social media platform as Twitter to some of their interactions that may lead to a

either good or bad effects in different aspects depending on their own use. As such, this

study will also present some of the ideal actions that they may take to significantly use

Twitter as a medium in socializing and in effect, they will be able to maximize their

social skills even in virtual aspect.

Parents. The study is significant to parents in the sense that they will know the

possible effects of these social media especially Twitter-usage has on their children, so as

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to serve as custodian to their teenagers on the usage of the social networking site.

Likewise, this study will present significant findings as to how, as parents, they would

guide their children to proper use that would not affect their children’s studies.

Future researchers. This study will help the future researchers to be aware and

knowledgeable of the effects of social media application to the social skills. This study

may also serve as a reference for future researchers to come up with the same study in

relation with other aspects concerned.

Scope and Limitation

This study focused on how a social media such as Twitter affected the different

social skills of the students. The research measured how frequency of use of social

networking sites like Twitter and their genders affects their social health. It will also

attempt to determine students’ knowledge on the side effects of using Twitter. However,

this study has a specific boundary such as the target respondents of the researchers. The

scope of the study is only limited to the senior high school level students specifically

Grade 12 Science and Technology, Engineering and Mathematics (STEM) in STI College

Santa Rosa. Thus, the study will also be limited to the responses that will be gathered

from the respondents.

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Definition of Terms

The following terms were defined in accordance to the intended purpose of the

study in order to help reader’s gain better understanding of the paper. Also, the following

terms were operationally and conceptually defined:

Empathy. The ability to understand and share the feelings of another.

Interpersonal skills. Are the skills used by a person to interact with others

properly. Includes everything from communication and listening skills to attitude and

deportment

Microblogging. The activity or practice of making short, frequent posts to a

microblog.

Problem solving skills. Is skill that allows us to identify a problem, develop a

possible solution path, and take the appropriate course of action

Social media. Websites and applications that enable users to create and share

content or to participate in social network conduct.

Swayed. Influence or control

Trailing. To follow along behind

Twitter. Is an American online social networking service on which users post and

interact with messages known as "tweets".

Undertaken. Will be done or conducted.

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Chapter 2

REVIEW RELATED LITERATURE AND STUDIES

This chapter shows the relevant background or the information gathered from

local and foreign literature and studies. The references and reviews listed are used in

order to widen and broaden the researcher's view in order to provide acceptable regarding

the study.

Review of Related Literature

The Social media enable informal interactions among people. Junco, Heiberger,

and Loken (2011), explained social media as Web Services that enable collaboration,

participation, and information sharing. Services such as blogs, microblogs, social

networks, wikis, and video sharing sites now make regular appearances in learning

environments. Weisgerber (2009), argued that students need to be prepared for a

changing media landscape and suggested extensive use of wikis and blogging to improve

students’ proficiency with these Technology tools. Moody (2010) suggested that social

media technologies could help instructors communicate with students and vice versa,

fostering a rich discussion and encouraging students to think critically.

Moreover, social media is a great way to help you reconnect and reunite with your

loved ones. Some families go their separate ways and live on different countries but still

able to remain a family using the power of social networking sites. For others, they’ve

reunited with their long lost sibling or parent due to a tragedy long ago or lovers who

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have gone separate ways but found each other again online and continued their love

story. Furthermore, there will be times in your career that you feel you need an upgrade

or seek out a mentor for your professional growth. Social media also offers networking

with organizations of like-minded people where you can satisfy your hunger for

professional growth.

On the other hand, social networking sites have provided businesses a new way to

market products and services, it is better to look for potential customers, and connect with

other businesses with the same interests. It even helps newbie entrepreneurs find their

niche and help old ones reinvent theirs. In addition to, natural disasters happen all over

the world and tragedy is inevitable, but people found a new way to reach out to others

and raise more awareness and charity; the clear water projects in Kenya, the donations

made for the campaign for Haiti and Japan where millions were moved, those who rushed

to donate blood after the Boston Marathon bombing, and to all who helped and assisted

the central Philippines after Typhoon Haiyan tore the land. A lot more people became

aware and found new ways to help others in need via social media. However, once the

user make a comment or post a picture of you on the internet, it stays there long enough

for other people to criticize you, make fun of you or make copies of your most

embarrassing posts and scatter it to other social networking sites. On the other hand,

some people can’t help constantly checking their Twitter feeds or uploading selfies on

Instagram. These are dangerous ways to waste time that should have been made for

studying or working.

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Twitter is a 'microblogging' system that allows you to send and receive short posts

called tweets (Gil, 2018).Tweets can be up to 140 characters long and can include links to

relevant websites and resources. In its relative novelty, Twitter's big appeal is how scan-

friendly it is. The person can track hundreds of interesting Twitter users and read their

content with a glance. This is ideal for our modern attention-deficit world. People send

tweets for all sorts of reasons: vanity, attention, shameless self-promotion of their web

pages, or simple boredom. Additionally, it is a chance to shout out to the world and revel

in how many people read their tweets. a growing number of Twitter users send out useful

content, and that's the real value of Twitter. It provides a stream of quick updates from

friends, family, scholars, news journalists, and experts. It empowers people to become

amateur journalists of life, describing and sharing something that they found interesting

about their day.

Tweeting, described by Ebner et al. (2010) as micro-blogging, was investigated

for its ability to support informal learning, defined as the process that students

engage in any given course. Twitter was found to have great potential for informal

learning based on the evidence of high level of ‘small talk’ between students. It was

stated that ‘informal learning will only occur if there is an opportunity to talk with Each

other without any constraints’ and that ‘the opportunity to be a part of someone else’s

process by reading, commenting, discussing or simply enhancing it’ indicates

engagement in the learning process in classes to encourage students to follow current

events on Twitter so they could engage in critical discussion. Students expressed a greater

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sense of engagement in class when they used Twitter, and Twitter had a positive effect on

student engagement (Junco, Heiberger, & Loken, 2011).

Twitter has particular potential to establish and maintain social presence because

it can mediate a type of discussion and interactive dialogue, similar to educational

management services like blackboard, but the discussions tend to be more Informal.

Tweeting, described by Ebner et al. (2010) as micro-blogging, was investigated for its

ability to support informal learning, defined as the process that students engage in

any given course. Twitter was found to have great potential for informal learning based

on the evidence of high level of ‘small talk’ between students, as Ebner, stated that

‘informal learning will only occur if there is an opportunity to talk with Each other

without any constraints’ and that ‘the opportunity to be a part of someone else’s Process

by reading, commenting, discussing or simply enhancing it’ indicates engagement in the

learning process.

In the article of Alampay (2014) entitled, “Parenting in the Philippines,” as the

parents set more ground rules to their teenagers, the more they feel that they don’t have

independence to decide for their own. This suggest that as they face their journey to

young adulthood, the cognitive function and disposition of Filipino adolescence continue

to progress as they practice to think about their choices and decides for what they wanted,

since their sense of autonomy starts to arise (Darling et.al., (2005); cited in Alampay,

2014). It was said that the mothers, as the Filipino family’s concept “ilaw ng tahanan,”

they were expected to be the one that every young people must follow in terms of setting

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rules and moral lessons, since it is their role to raise their children as a good model of the

society.

In addition to, the role of parents in socialization of the youth today seems to be

more accountable, due to the rapid existence of risky activities in which the millennial

youth today are the victims most of the time. In this generation, we can say that the

adolescents tend to be more impulsive in their behavior and making decisions for

themselves. In the book “The Filipino Family,” socialization is a process wherein an

individual exercise the norms, moral values and attitudes in the society where that person

belongs (Medina, 2015). Being with your family is one of the most likeable environment

that everyone could have, as the harmonious relationship you planted from one another

will lead to growth and development of themselves: thus, this type of family will be a

role model of society (Boyden, 1993; cited in Medina, 2015).

In terms of Gender, it was discussed in the article entitled, “Information Is

Beautiful” (2012), that 62% of Twitter users are women. Additionally, In “HubSpot,”

(2010), revealed that women have tweeted an average of 1,542 times compared 698

tweets of men. Carnegie Mellon et al. (n.d.), also found out that the abbreviation,

expressive punctuations are decidedly more feminine in terms of tweeting. Therefore,

women are more active users of Twitter than men. In addition, “Gender Divide: How

Men and Women Use Twitter Differently” (Complex, 2013) described that the women

are better at expressing themselves emotionally than men.

On the other hand, according to Edwards (2015), as communication and

information travel faster and faster, the world seems to get smaller and smaller. As a

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result, this changes how the world communicates, especially with today’s obsession with

social media networks. The internet and social media has drastically changed the way

people all over the world interacts and communicate. Because of social media networks,

we are now able to interact with thousands of people all over the world this is why we see

people who have thousands of Facebook friends or tens of thousands of Twitter

followers.

According to Dr. Subramanian (2012), one of the biggest positive changes in the

way that we interact, due to social media networks, is the sheer number of people that we

can interact with. Because of social media networks, we are now able to interact with

thousands of people all over the world – this is why we see people who have thousands of

Facebook friends or tens of thousands of Twitter followers. Without social media, that

would be impossible. Social media networks allow us the opportunity to share opinions

with a far wider audience. Another big change that has occurred is that there is now no

filter on the way we speak. In the past, unless you spoke to people directly, you had no

way to get your message across regardless of your freedom of speech. Now we can use

social media to get our messages out to thousands or even millions of people uncensored.

In addition, social media has also changed the way that we interact, mainly the

way we have lost some of our social skills. Some people are completely incapable of

carrying on a normal conversation or interacting with people in person because of the

dependency of social media. Social networks are becoming one of the dominant ways we

communicate. People are more obsessed with checking their smart phone every 2 minutes

than engaging in meaningful conversation with their child or spouse. Social media and

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technology are double-edged swords. It’s awesome to have and can really help us, but it

also distracts us to the point of being blind and deaf to everything else going on. r. K .R.

Subramanian Senior Consultant& Professor of Management, (2017).

Social media has also changed the way that we interact. People are more obsessed

with checking their smartphone every two minutes than engaging in meaningful

conversation with their child or spouse. Social media and technology are double edged

swords. It’s awesome to have and can really help us, but it also distracts us to the point of

being blind and deaf to everything else going on. Whereas, the succeeding paragraphs

presents the social skills that may be affected by the rampant use of Twitter as a social

media platform. Specifically, each of the factors will be presenting literature pertaining to

how these aspects are affected and may be associated to significant change in one’s

character.

Empathy

Empathy according to oxford dictionaries (2019) is the ability to understand and

share the feelings of another. Twitter have change interpersonal relationships.

Adolescents are the sector of the population who use most these networks. They use them

in an emotional way, to express their emotions and to comment on those of others.

Empathy, narcissism, and self-esteem may play an important role in the use of these

networks. Using a sample of 503 Spanish adolescents, this work studies the relationship

between the Basic Empathy Scale, the Narcissistic Personality Inventory, the Rosenberg

Self-Esteem Scale, and emotional and empathic use of Facebook and Twitter. The results

showed that those who use Twitter have higher scores in empathy. It has been observed

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that certain ways of using this social network are associated with narcissism (Errasti,

2017)

In recent years, there has been a burgeoning interest in research on the influence

of social media use on adolescents’ psychosocial development. These studies generally

show that social media use can have a positive influence on different aspects of

psychosocial development, such as self-esteem, friendship closeness, and social

competence (e.g., Apaolaza, Hartmann, & Medina, 2013; Koutamanis, Vossen, Peter, &

Valkenburg, 2013; Valkenburg & Peter, 2011). Whereas some studies have reported

negative effects of social media on some aspects of psychosocial development (e.g., on

self-esteem or mood), these studies have typically focused on problematic or excessive

internet or social media use.

Empathy enables us to relate to other people. Especially in adolescence, where

forming close and meaningful relations with peers is one of the main developmental

goals, empathy is an imperative ability to learn. There have been concerns that young

people are becoming less empathic (e.g., Konrath, 2012; Twenge, 2014). These concerns

have received initial support in a cross-temporal meta-analysis showing a decline in

empathy scores among American college students over a timeframe of 10 years (Konrath,

O’Brien, & Hsing, 2011)

Interpersonal Skills

Interpersonal skills are the skills we use every day when we communicate and

interact with other people, both individually and in groups. (Skillsyouneed.com, 2011),

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People with strong interpersonal skills are often more successful in both their

professional and personal lives. Among others, use of mobile based Social Networking

Services has become a major communication method even with mobile phones.

Especially, the Twitter well matches with the smartphone characteristics of instant

Internet access with limited bandwidth, thus being the center of mobile based SNS usage

especially by the young generation in East Asian metropolises.

However, in the both virtual and internal conflict over the effects social media

usage has on their interpersonal relationships, social media users still speak fondly on the

benefits of consuming social media platforms regularly. Half of these surveyed teens

from the study say social networks have helped their friendships, while only four percent

say social networks have harmed their friendships, while three out of ten teens say social

networks make them feel more outgoing, compared to the five percent who say they feel

more introverted (Kang, 2012). And still an even bigger question arises. Half of these

respondents still say real-life communication is the most fun and fruitful for their

relationships. Researchers have discovered trends in the way that we perform every major

action on Twitter—favoriting, updating, sharing, and following. And there’s even an

interesting bit of psychology behind what makes Twitter so attractive in the first place.

Here’s a look at the psychology of Twitter: what makes us follow, favorite, share and

keep coming back for more (Lee, 2009). Twitter provides a platform for professionals

from different fields to communicate with one another, and can allow particularly shy

students to engage with the class. Lee, Smith, and Hillman noted that Twitter is an

educational resource which is multi-disciplinary and able to break down boundaries

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between professional groups. Moreover, they noted that it has the potential to be useful in

conferences, and can foster debate and discourse on topical themes. Similarly, Menkhoff,

Chay, Bengtsson, Woodard, and Gan found that Twitter promotes active participation,

and allows more reserved students to participate in class discussions; it stimulates

learning, and helps students who may be introverted.

The use of Twitter may allow students to read more widely, and focus on topics

that are likely to interest them. Additionally, the use of Twitter may improve the

perception of the teacher, with lecturers that use Twitter being more likely to be viewed

positively by their students. Skrypnyk, Srećko, Kovanović, Gaševic and Dawson noted

that learners may be focused on a set of topics that are of interest to them rather than

those recommended by course facilitators, and the use of Twitter would allow these

topics to emerge in the course. Lasker and Vicneswararajah found that student-tutor

relationships have benefitted via the use of Twitter, and that students were likely to

perceive tutors as more approachable both in person and online. They also noted that

teachers can discuss questions outside lecture time and integrate discussion in after-class

sessions (Ahmed, 2016).

Problem Solving Skills

Problem solving skills refers to our ability to solve problems in an effective and

timely manner without any impediments (Cleverism, 2019). It involves being able to

identify and define the problem, generating alternative solutions, evaluating and selecting

the best alternative, and implementing the selected solution. Students of problem solving

often make a distinction between algorithms and heuristics. This distinction, first

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elaborated by Po1ya (1952) is based on the observation that some techniques. If followed

carefully, it guarantees a solution to a problem. While others, although frequently leading

to a correct solution do not always do so.

Similarly, problem solving talks about innovating solutions to a certain crisis.

Similarly, in social media having this skill can help the user to properly think of an action

to a certain problem virtually. (Vozza, 2015). The emerging of internet technology plays

a big role by providing opportunities to increase the utilization of technological tools in

education. One of it is learning activity via online platform. With the advent of internet,

classroom activities which is previously restricted formally within school walls now can

be done online freely through multiple online platforms. The difference is only in terms

of online learning affordance regarding space and time. Online learning become more

flexible as it can occur at any time with or without teacher appearance in a more subtle

informal manner. This method is increasingly popular and has widespread particularly

among students in higher education institutions. Collaboration among peers will

encourage students to share ideas, voice out their opinions and to justify reasons

(Shahizah & Zaidatun, 2014). Thus, the application of online discussion activities helps

to improve problem solving skills as well as critical thinking in informal learning

environment. The same process will occur whether it is done face to face or via online so

consideration should be given to explore the opportunity and possibility of the internet to

promote learning at any time in any day. However, it still requires planning to avoid

deviation from the original purpose. Student centered online learning concept was known

to shape the student to become responsible learner, aid in fostering communication skill

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and proactive attitude, groom students to become independent thinker as well as helps to

educate the students regarding ethics and integrity in the process of learning (Rafiza,

2013).

Communication Skills

Communication is the act of conveying meanings from one entity or group to

another through the use of mutually understood signs, symbols, and semiotic rules

(Quireshi, 2015).Social media websites allow users to keep in touch with family and

friends in a fairly, easy and convenient way (Quan-Haase et al., 2010). Although students

did communicate with friends and family by posting information, they spent much of the

time viewing information without interacting in any way. These lurking activities of

reading other individuals profiles or news feeds or looking at photographs were

performed frequently by a majority of respondents (Pempek et al., 2009). This activity,

while providing entertainment and social updates, constitutes only one-sided

communication. Social media fulfils different communication needs for different users.

Interactions via the computer facilitate communication by allowing users to keep in touch

with family and friends in a convenient way, to learn about social events, and to find out

about activities of other users. The gratification received from this social information

helped users feel that they were a part of a peer network of knowing what was going on

about events and activities (Quan-Haase et Al., 2010).

Immediate communication benefits of Twitter users were seen f or individuals

reporting various levels of shyness. Shyness might cause individuals to avoid social, face-

to-face Interaction altogether, so these persons would have less communication and less

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social support. In a study looking at the association between online social media and

friendship quality of shy Individuals, results indicated that online social networks

provided a comfortable environment in which shy individuals could interact with others

(Baker & Oswald, 2010). Data has shown that individuals who used Twitter for

communication had better Quality friendships. Using social media sites helped improve

the quality of relationships between Users. Some reasons for improving quality of

relationships through using Twitter included: it was easier to get to know others better

without having face-to-face conversation, users felt more comfortable, and users spent

more time communicating over the computer so they gained more Social support (Baker

& Oswald, 2010).

Bly (2003), states that the advent of computer and internet technology may have

invited people to forgo handwritten letters, but definitely not letter writing itself. The

existence of the computer and internet in fact has revolutionized letter writing,

particularly its speed in creation, transmission, and feedback. And, with the development

of electronic mailing system (e-mail), people probably write more than they actually used

to. The internet may have decreased the interest of people to perform the task of hand

writing but it has also increased people’s preference for written communication.

Communication competence has no influence on relationship maintenance motivation.

Network expansion motivation positively predicts the number of tweets and retweets.

Surveillance motivation is positively associated with Twitter network size.

An online survey (N = 461) investigated how individuals’ interpersonal need and

ability affect their motivations of Twitter use and how different motivations predict

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specific usage behavior. Based on the two competing views concerning the antecedents

and consequences of online communication (social enhancement vs. social

compensation), the joint effect of affiliative tendency and communication competence

was hypothesized. For those high on affiliative tendency, communication competence

positively predicted Twitter use for network expansion and negatively predicted more

self-focused, intrapersonal Twitter use, but no such effect was found for less affiliative

individuals. Those using Twitter for surveillance spent more time on Twitter and

maintained a larger Twitter network, while those using Twitter for network expansion

posted tweets and retweeted others’ posts more frequently (Ju-Lee, 2014).

Sharing Skills

Sharing is a vital life skill. Social media is starting to be an important platform

knowledge sharing, communications not on the personal level only, also for

organizations. This tendency created an interesting area for researchers, professionals,

and academics to conduct researches about different aspects of social media (Ahmed,

Ahmad, Ahmad, & Zakaria, 2018).

Social networking is not a new concept. Coyle and Vaughn (2008) tell us that a

social network at its core is a set of individuals linked to one another through

interpersonal means-- whether it is through computers, locality, ideas, or similar interests.

People by nature are social and find different and unique ways to connect with one

another. In the 21st century it’s only natural that relationships forged online can carry

similar weight as those relationships that are made offline the old fashioned way. The

study found that in today’s digital age, social networking is a new form of

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communication that continues to evolve. It is this evolution in communication that allows

people to connect in new ways. Taylor (2008) acknowledges that different social

networks give us access to our “friends” in different ways, ways which differentiate our

relationships.

By understanding the ways social networking allows individuals to be connected

with one another, it lays the groundwork for discovering how Twitter connects people to

one another. Along these same lines and as a prelude to Twitter, instant messaging (IM)

shares many characteristics with the microblogging service. (Quan-Haase, 2008). Social

networks are one of the most used communication methods of today's world. Their use in

different fields has been examined in several research studies. This study aims to examine

the effects of social media on student's behaviors which will mainly focus on Facebook.

Whether there is a positive relationship between confidence, social media participation

and social media related behaviors will also be assed with regard to using Twitter. In

order to collect the primary data, a general scanning model was used to observe attitudes

of high school students. The participants chosen were 362 high school students from level

9 to 12. The findings highlight that Twitter is used for communication entertainment and

sharing news, pictures and songs. In addition, their Twitter profile picture is alone and

students were aware that swearing is considered a form of misconduct, which is a good

sign. The study also indicates that students were aware of protecting their social identity

as their Twitter shares are not public. Furthermore, they respect privacy as they do not

use their friend's Facebook account. (Bicen, 2016).

Accountability

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According to (RoyalSociety, 2018) 13,493 bot-like Twitter accounts that tweeted

during the UK European Union membership referendum debate and disappeared from the

platform after the ballot. We discuss the methodological challenges and lessons learned

from a study that emerged in a period of increasing weaponization of social media and

mounting concerns about information warfare. We address the challenges and

shortcomings involved in bot detection, the extent to which disinformation campaigns on

social media are effective, valid metrics for user exposure, activation and engagement in

the context of disinformation campaigns, unsupervised and supervised posting protocols,

along with infrastructure and ethical issues associated with social sciences research based

on large-scale social media data. We argue for improving researchers' access to data

associated with contentious issues and suggest that social media platforms should offer

public application programming interfaces to allow researchers access to content

generated on their networks. We conclude with reflections on the relevance of this

research agenda to public policy.

Related Studies

Media convergence altered the “relationship between existing technologies,

industries, markets, genres, and audiences” and therefore might be considered a paradigm

shifting culture. This altered the logic traditional media operated on and by which

consumer’s process news and entertainment. The author believes this convergence is a

process, not an end-point and we are already living in this culture for quite some time

now. Erik Qualman (2009) refers to social media as the age of instant communication and

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transparency calling it the glasshouse effect. He defines it as the tool to deal with the

excess information on the Internet: a way to “filter” the information you actually are

searching for.

Furthermore, to consider social media as a marketing tool a retailer must

understand every aspect of it. Social media cannot be understood without first defining

Web 2.0: a term that describes a new way in which end users use the World Wide Web, a

place where content is continuously altered by all operators in a sharing and collaborative

way (Kaplan and Haenlein 2010). “It is much more to do with what people are doing with

the technology than the technology itself, for rather than merely retrieving information,

users are now creating and consuming it, and hence adding value to the websites that

permit them to do so” (Campbell et al. 2011, 87). Web 2.0 has evolved from simple

information retrieval to interactivity, interoperability, and collaboration (Campbell et al.

2011).

Kaplan and Haenlein (2010, 61) define social media as “a group of Internet based

applications that build on the ideological and technological foundations of Web 2.0, and

allow the creation and exchange of user generated content.” Sinclaire and Vogus (2011,

294) cite O’Reilly’s (2005) definition: “social media is a broad term that describes

software tools that create user generated content that can be shared.” However, there are

some basic features necessary for a website to meet the requirements as a social network

website: the site must contain user profiles, content, a method that permits users to

connect with each other and post comments on each other’s pages, and join virtual groups

based on common interests such as fashion or politics. (Gross & Acquisti, 2005; Ellison,

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Steinfield & Lampe, 2007; Lenhart & Madden, 2007; Winder, 2007; Boyd & Ellison,

2007 as cited in Cox 2010).

The study of Maria Ivancin (2015), entitled "How people used the social network

to learn about the world" states that survey of more than 4,700 social media users, finds

that Twitter users tend to be heavier news consumers than other social media users.

News, indeed, is one of the primary activities that they engage in on the network. The

users also tend to be younger than social media users in general. They tend to use the

service heavily, the majority several times a day, and their use of the network is

increasing how much news they consume. Almost all Twitter users are also consumers of

other forms of news media. According to Economic and Social Research Council, Twitter

has become increasingly popular with academics as well as students, policymakers,

politicians and the general public. Many users struggled to understand what Twitter is

and how they could use it, but it has now become the social media platform of choice for

many. The snappy nature of tweets means that Twitter is widely used by smartphone

users who don’t want to read long content items on-screen.

Additionally, the growing interest in using Twitter to examine human behavior

and attitudes, there is still significant room for growth regarding the ability to leverage

Twitter data for social science research. In particular, gleaning demographic information

about Twitter users, a key component of much social science research remains a

challenge. (Tyler H. McCormick, 2015,"Using Twitter for Demographic and Social

Sciences Research: Tools for Data Collection and Processing).

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The prevalent use of Twitter has increased in education; thus learning is no longer

restricted to the four walls of classroom. By trying to move away from the traditional pen

and paper classroom, Twitter as a new form of communication – a Web 2.0 micro

blogging tool, appears to be blending harmoniously well with modern thinking and

current educational practice as it ensures that learners will have more opportunities to be

independent in their study and research (Crook, 2008). Although it is always considered

the world’s second most popular social media platform after Facebook, Bruns (2012)

listed a few characteristics of Twitter that makes it no less appealing than Facebook, such

as (1) 140-characters updates that are designed for brief messaging, (2) flat and simple

network structures, (3) public.ferent aspects of social media (Ahmed, Ahmad, Ahmad, &

Zakaria, 2018).

Social skills are the skills we use to communicate and interact with each other,

both verbally and non-verbally, through gestures, body language and our personal

appearance. Human beings are sociable creatures and we have developed many ways to

communicate our messages, thoughts and feelings with others. Sparks (2011), From role-

playing games for students to parent seminars, teaching social and emotional learning

requires a lot of moving parts, but when all the pieces come together such instruction can

rival the effectiveness of purely academic interventions to boost student achievement,

according to the largest analysis of such programs to date. In the report, published Feb. 4

in the peer-reviewed journal “Child Development”, researchers led by Joseph A. Durlak,

a professor emeritus of psychology at the University of Chicago, found that students who

took part in social and emotional learning, or SEL, programs improved in grades and

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standardized-test scores by 11 percentile points compared with nonparticipating students.

That difference, the authors say, was significant—equivalent to moving a student in the

middle of the class academically to the top 40 percent of students during the course of the

intervention. Such improvement fell within the range of effectiveness for recent analyses

of interventions foc Social media is a form of computed-mediated communication, like

email and online chat forums that enable content to be exchanged between people via the

internet (Ahlqvist, Back, Halonen, & Heinonen, 2008). Websites like Facebook, which

are called social networking sites, have been used to observe the behavior of online users.

Among the characteristics that social media researchers have examined are personality

traits and their prevalence online (Rice & Markey, 2009), the creation of social capital by

businesses (Ellison, Steinfield & Lampe, 2007), social media's effects on well-being

(Kim & Lee, 2011) and its influences on student grades (Jacobsen & Forste, 2011).

Research investigating the relationship between social media and empathy, however, has

not received much scholarly attention (Rosen, 2012). Instead, social media’s relationship

with empathy has been relegated to personal blogs and other opinion-based websites

(e.g., thesocialmediamonthly.com; millenialinflux.com) which contain contrasting

sentiments about the actions of those who use social media and how it relates to

empathyused on academics.

Empathy plays a crucial role in the social functioning of adolescents, and is often

considered the “social glue” in peer interactions (Baron-Cohen & Wheelwright, 2004). In

childhood, empathy largely develops through experiences with social interactions.

According to the Perception Action Model (PAM) of empathy, social interactions help

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shape and fine-tune mental representations of emotions, which are needed to recognize

and share emotions of others (Preston & de Waal, 2002). For example, if we see another

person throwing a ball, brain regions related to the representation of throwing a ball are

activated in our brain. This same mechanism applies to emotions; the perception of an

emotion in someone else activates one’s own representations of that emotion which

enables “state-matching” (Preston, 2007). Through social interactions we create more

representations of emotions and they become more easily available to us, which increases

our natural tendency to empathize. This natural tendency is named trait empathy, which

is the focus of the current study. Given that social interactions increasingly take place

online, an important question is whether online communication provides the same

opportunity for forming representations and thus influencing trait empathy as face-to-face

communication does.

Since the primary focus of communicating with others through social media is

entirely online with such high frequency, mainly through social media’s biggest

platforms such as Facebook, Twitter, YouTube, and Instagram, social media users shift

their primary habits of communication to mirror online communication. Within the realm

of online interactivity, social media users can actively gain significant numbers of friends

and followers at one click of a mouse behind their computer screens without ever having

to meet other users face-to-face, disregarding basic social and emotional skills otherwise

needed to form those friendships. Social media users can also create their own profiles,

allowing its users to be whomever they wish without having to expose any real

identities—another disregard for establishing substantial interpersonal relationships.

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Based on the study “Social Media effects on Interpersonal Relationships”

conducted by Maria Suazo (2013), social media’s main purpose is communicating, its

platforms are open for discussion opportunities in the forms of virtual panels and chat

rooms, allowing social media users behind a protected mask to openly announce

messages they otherwise would never project in a face-to-face conversation. Social media

users can also check in at certain locations and also form meeting times and groups to

come together at virtual locations, also canceling out the need for establishing

interpersonal meeting times and groups at a concrete location. All of these features,

including uploading pictures and videos, writing statuses, and tweeting incessantly allow

social media users to inadvertently create virtual lives, without having to interpersonally

interact at all, outside of the real, concrete, substantial lives their life every day in reality.

Hew (2010) social media user normally use this medium to keep in touch with

friends or family, finding new friends or connections, to express personal thoughts and

feelings. Some use it just for fun while a few use it to gain popularity and

acknowledgment. Another motive mentioned is the use of Facebook for learning purpose

as it allow learners to approach learning from their personal perspectives and learning

style (Kivunja, 2014). Studies agreed that learning activities such as interaction,

collaboration, and active participation, sharing of information and resources as well as

critical thinking that occurs online is the criteria that approves potential of Facebook to

serve as a tool that aid learning (Petrović, 2012; Leng et al., 2011; Mazman & Usluel,

2010; Selwyn, 2007).

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Integration of new technologies in learning has brought significant changes in the

learning process as a whole. Many studies mentioned about the positive impact on

learning through Facebook (Kirschner & Karpinski, 2010). Facebook enhanced students’

motivation, engagement, foster positive attitude (Kabilan et al., 2010; West et al., 2009),

improves writing (Petrović, 2012), help in developing interpersonal skills and able to act

as platform to practice critical thinking (Lampe et al., 2008). These findings enhanced

positive possibility of using this media as a tool to assist pedagogy. Learning

Management Systems (LMS) was widely accepted by the student previously. However,

its lack of social connectivity tools and personal profile spaces has been outshine by the

Facebook as student demands learning through interaction multilateral, prefer autonomy

in terms of material and source selection and connectivity in learning (Mazman & Usluel,

2010)

On the other hand, Social media comes in many interrelated forms such as blogs,

forums, podcasts, photo sharing, socialbookmarking, widgets, video, just to name a few.

Although the social media is often associated with young people (Boyle, 2007), it has

attracted both men and women from different ages, educational levels, cultures, amongst

others, from all over the world. Gender norms may influence the preference for a

particular use of social media. Hence, our study focuses on gender differences relating to

the continuance usage of social media. Mazman & Usluel (2011:133) observed that apart

from ‘checking e-mails, readingdaily forums and newspapers or following instant

message tools, people now also check their social network profiles by following others’

status changes, updating their profiles or looking at others’ profiles.

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Bujala (2012) suggest that men are likely to have more time for the use of social

network because of gender expectations and roles. In other words, the societal

expectations and norms tend to favour men than women who are expected to take care of

the private sphere while men take care of the public sphere which the social network

incorporates. Volkovich et al. (2014) aver that societal expectations tend tofavour men.

However, they argued that there are more women in the use of social media than men. In

other words, Volkovich et al. (2014) suggest that women outnumbered men for most

social networking sites with the exception of LinkedIn. A 2009 Pew Internet Research

report showed that women outnumbered men on social media platforms (Kaplan and

Haenlein, 2010).

Gender has been found to occupy a special place in understanding people's

decisions in the adoption and use of new technologies (Volkovich et al., 2014). Few

research on the gender differences in usage patterns of Social Networking Sites (SNS)

highlighted that the male gender used social networking sites for networking, making

new friends, and seeking out potential dates and playing games; while female gender

used it for relationship maintenance (Rousseau and Puttaraju, 2014) and posting public

message (Muscanell, 2012). Another related study averred that females used Social

Networking Sites predominantly to look for old friends and keep in touch with the

existing ones while, at the same time, hiding their identities and personal information for

privacy purposes (Mazman and Usluel, 2011). As averred by Vankatesh and Morris

(2000), while men are more driven by contributory factors such as usefulness, women are

more motivated by process and social factors.

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Research Synthesis

Information travels faster and faster, and the world seemed to get smaller and

smaller. As a result, this changes how the world communicates especially with today’s

obsession to social media networks. These social media networks allow us the

opportunity to share opinions with a far wider audience. The biggest positive changes in

the way that we interact, due to social media networks, is the sheer number of people that

we can interact with. And one of the most used applications in social media is Twitter.

Twitter as a free microblogging service allowing registered members to broadcast

short posts called tweets. Twitter members can broadcast tweets and follow other users

by using multiple platforms and devices. In recent studies revealed that women have

tweeted an average of 1,542 times compared 698 tweets of men. Social media and

technology are double edged swords. It is astounding to have and can really help us, but it

also distracts us to the point of being blind and deaf to everything else going on. Social

media has also changed the way that we interact, mainly the way we have lost some of

our social skills. Specifically, each of the factors were presented literature pertaining to

how these aspects are affected and may be associated to significant change in one’s

character.

The social skills such as empathy, interpersonal, problem solving, communication

skills and accountability skills were indicated and found to have been affected yet

developed in some ways. There were studies revealing that Twitter among other social

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networking sites have significantly emerged in the technological era by far. As presented

in the review of related literature and studies, it is empirical to say that social media

platforms such as Twitter have significant role and effect to one’s social status and social

practices. As presented, this paper sought to attest its emerging influence to its broad

members.

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Chapter 3

RESEARCH METHODOLOGY

This chapter included the procedures that will be followed throughout the study. It

introduced a complete description of the methodology used in the study, the research

design, the participants, and the instrumentation, and lastly, the statistical treatment to be

used in this study.

Research Design

This research was conducted in a descriptive approach. Descriptive research

design is a scientific method which involves observing and describing the behavior of a

subject without influencing it in any way (Suazo, 2014). The researchers used this

method to analyze how Twitter affected the five indicated social skills. Hence, this type

of research design is appropriate to use because it describes what the study is about. Its

common means of obtaining information includes the use of survey questionnaire,

interview, and observation.

Participants

The study was conducted to see how the use social media application such as

Twitter affects a student’s way of interacting with others. In STI College Santa Rosa

there were c 172 Science Technology Engineering and Mathematics (STEM) students in

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the senior high level. There are 2 sections in the 11th grade that has a total of 61students

while there are 4 sections in the 12th grade that has a total of 111 students.

Many STEM students used technology for finding and earning information in

many ways. The use of social media became a part of every people’s lives in the era of

technology. Communication is easier and connecting to one another became more

effective.

Grade Level Section Total Number Of Students


Grade 11 STEM 112-1A 39
STEM 112-1C 22
Grade 12 STEM 122-1A 41
STEM 122-2A 39
STEM 122-1C 15
STEM 122-2C 16
Total 172
Table 3.1 Total population of the STEM students in STI College Santa Rosa.

The table above showed the total population of the study’s respondents which are

the Grade 11 and 12 STEM students, both girls and boys at STI College Santa Rosa.

The researchers chose STEM students to be the respondents because many STEM

students use technology in finding and earning information in many ways. In the era of

technology, the use of social media became part of every people’s lives. In addition to,

communication is easier and connecting to one another became more effective. The

researchers chose Science and Technology Engineering and Mathematics (STEM)

students as their target respondents, because this academic strand is related to technology

and sciences. They are prone to virtual activities in relational to their chosen course.

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To get the number of respondents for the study, the researchers conducted a pre-

survey among Grade 11 and Grade 12 students in STI College Santa Rosa, consisted of

the complete names of both boys and girls who are under the STEM strand. The target

respondents simply put a check whether they are active users of Twitter or not. The

results of the pre-survey helped the researchers to get the population of active users of

Twitter as shown below.

Pre- Survey
Total Population Respondents Number of the Users of Twitter

Section Yes No
STEM 112-1A 39 18 21
STEM 112-1C 22 15 7
STEM 122-1A 41 26 15
STEM 122-2A 39 21 18
STEM 122-1C 15 7 8
STEM 122-2C 16 9 7
Total 172 96 76
Table 3.2 Determined Sample Population of Respondents after the Pre-Survey.

The table above showed the responses of STEM students in STI College Santa
Rosa. There were 96 students who responded that they were active users of Twitter. On
the other hand, there remaining 76 students were not inclined in social media application
specifically Twitter. Consequently, those who said ‘yes’ were all then considered as the
participants or respondents of the study.

Research Instrument

The study used survey questionnaires as a research instrument. The following

questions are personally made by the researchers. It was composed of several statement

questions that talks about how Twitter affects the social skills of the students. The

questionnaires were composed of fifty (50) items, it was because every variable that have

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been discussed previously has its corresponding statement questions. The sample survey

questionnaires were validated and checked an English teacher who was qualified to check

the questionnaires before the survey proper.

Data-Gathering Procedure

Finding studies and published works of research of researchers helped the study

be more valid by finding more articles that found an agreement to the study. This was

also identified on what variables of social skills to be used in the study. The pre-survey

questionnaire for respondents was a one question survey that can only be answered by

“yes” or “no” and a lead knew who and how many STEM students around the senior

level of STI College Santa Rosa are active and inactive users in using the social media

application, Twitter. A questionnaire that was in a form of set of statements were

answered by the people who answered “yes” in the pre-survey questionnaire and making

them find their agreement on the given statements on how their social skills get affected

by the use of Twitter and used of the Likert Scale of Agreement which contains four (4)

responses (Strongly Agree, Agree, Disagree, Strongly Disagree). In result, the researchers

tabulated the numbers of responses in the survey sheets. The total numbers of responses

will help the researchers to find out if a social media platform such as Twitter has a huge

impact in the social skills of a student specifically STEM students in STI College Santa

Rosa.

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Statistical Treatment

The data was collected through the use of survey questionnaires. The data was

then be computed using the following formulas.

1. Frequency Distribution of Percentage. It states that a percentage distribution


is a display of data that specifies the percentage of observations that exist for each
data point or grouping of data points. It is particularly a useful method of
expressing the relative frequency of responses of survey responses and other data
(Lavrakas 2008).

Where:
% = Percentage
f = Frequency
N = Number of cases

2. Likert Scale. It is applied as one of the most fundamental and frequently used
in psychometric tools in educational and social sciences research (Joshi.et al,
2015).

Verbal Level of
Scale Scale Interval
Interpretation Assesment

4 3.26 – 4.00 Strongly Agree Very High

3 2.60 – 3.25 Agree High


1.76 - 2.50 Disagree Low
2
1.00 – 1.75 Strongly Disagree Very Low
1

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3. Weighted Mean – It is also called as weighted average. It is an average in


which each observation in the data set is assigned or multiplied by a weight
before summing to a single average value. In this process, each quantity to be
averaged is assigned a weight that determines the relative importance of each
quantity (Kenton, 2018).

Where:

- Weighted mean

N – No. of respondents

- Measurement or value

- Number of measurements

4. ANOVA for One Way Classification. To test the equality of several means,
the researchers utilize a procedure known as analysis of variable. One factor of
analysis of variance is a procedure that uses a set of calculations in several
variance to test the hypothesis (Ivancin, 2015).

F=

Where:
F = Ratio
MSbet = means square between
MSw = means square within

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5. Chi-square. The distribution of sum of the squares of k independent standard


normal random variables. The Chi-squared distribution is a special case of the
gamma distribution and is one of the most widely used probability distributions in
inferential statistics notably in hypothesis testing or in construction of confidence
intervals (Crook, 2008).

Where:

X1, X2… Xk = are k independent standard normal random variable

Q = Chi-squared random variable

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Chapter 4

PRESENTATION, INTERPRETATION & ANALYSIS OF DATA

This chapter primarily discussed the problems of the study. Specifically, this

chapter presented the tabulated, interpreted and analyzed data based on the survey

administered to the respondents about how does the Twitter affected the social skills of

STEM students in STI College Santa Rosa.

The Demographic profile of the respondents in terms of:

Gender Frequency Percentage


Male 55 57.30%
Female 41 42.70%
TOTAL 96 100%
Table 4.1.1 The demographic profile of the respondents in terms of Gender

The table showed the demographic profile of the respondents in terms of gender.
55 or 57.30% were male and 41 or 42.70% were female respondents.

Frequency of use Frequency Percentage


Four times a day 47 49.00%
Thrice a day 15 15.00%
Twice a day 16 17.00%
Once a day 18 19.00%
TOTAL 96 100.00%
Table 4.1.2 The Demographic profile of the respondents in terms of frequency of use of
Twitter.

The table showed the demographic profile of the respondents in terms of

frequency of use where 47 or 49.00% of STEM students used Twitter Four times a day,

15 or 15.00% of STEM students used Twitter Thrice a day, 16 or 17.00% of STEM

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students used Twitter Twice a day, and 18 or 19.00% of STEM students used Twitter

Once a day.

Level of Assessment of using Twitter in Developing Social Skills of STEM students

Empathy Weighted Verbal Level of


Mean Interpretation Assessment
1. I think what my virtual friends will feel before I 3.04 Agree High
post something in Twitter.
2. I give comforting message whenever I need 2.95 Agree High
something bad on my friend’s Twitter posts.
3. I give due respect to any post or tweet I see on 3.33 Agree High
twitter.
4. I share or comment my personal experiences to 2.79 Agree High
any post to give inspiration or motivation.
5. I support any advocacy such as cyberbullying that 3.24 Agree High
I see on Twitter.
6. I avoid retweeting post with a contact that might 3.09 Agree High
offend another person.
7. I use and share to inspire people to connect, 3.23 Agree High
motivate and please people.
8. I show my care to the people I know on Twitter 3.05 Agree High
through direct message of DMs.
9. I help my fellow netizen by giving them advices on 3.03 Agree High
what they are going through.
10. I learn to be more sensitive about a certain topic 3.41 Strongly Agree Very High
in the virtual world before I post any comment.
AVERAGE WEIGHTED MEAN 3.12 Agree High

Table 4.2.1 Results of the Assessment of using Twitter developing of social skills of STEM
Students in terms of Empathy

The table showed the survey questions regarding to Empathy and the result of the

conducted survey from STEM Students of STI College Santa Rosa. It also showed the

weighted mean of every question and its verbal interpretation. By using the Likert Scale,

the researchers can identify the verbal interpretations within the mean intervals of the

study. The data showed that STEM Students strongly agreed on one (1) question and its

level of assessment is “very high” that their Empathy was developed they learn to be

more sensitive about a certain topic before posting a comment (3.04).

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The data also showed that STEM students Agree on nine (9) questions and its

level of assessment is high. It explained to have developed because they support any

advocacies such as cyberbullying they see on Twitter (3.24); they avoid retweeting posts

that might offend another person (3.09); They share to inspire, motivate, and please

people (3.23); they think how their virtual friends will feel before posting something on

Twitter (3.04); they give comforting messages before they need something bad on their

friend’s Twitter post (2.95); they give respect to any post they see on Twitter (3.33); they

share or comment their personal experiences to any post to give inspiration or motivation

(2.79); They show their care to people they know on Twitter through direct message

(3.05); They help their fellow netizen by giving advice on what they are going through

(3.03)

With an average weighted mean of 3.12, the researchers concluded that the

respondents’ empathy skill was developed by using Twitter.

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Interpersonal Skills Weighted Verbal Level of


Mean Interpretation Assessment
1. I set Twitter as platform in making connections in 3.34 Strongly Agree Very High
different sides of the world by following the people I
trust in other social platforms.
2. I build connections virtually by approaching my 2.89 Agree High
followers through direct message (DM).
3. I entrust my personal information to people I am 3.01 Agree High
closed to, the way they show their trust on me.
4. I make more friends in Twitter through virtual 2.83 Agree High
interaction.
5. I am able to share stories even my personal 2.90 Agree High
experience to those I met on Twitter.
6. With Twitter, I was able to interact and show a 3.34 Strongly Agree Very High
different version of me.
7. I show my interest in a topic by thinking another 3.10 Agree High
topic.
8. I speak what is on my mind by posting online and 3.27 Strongly Agree Very High
responding to people commenting on my post.
9. I use Twitter as a form of connecting and interacting 3.16 Agree High
with people that I know especially by sharing
sentiments about certain issues.
10. I express my thoughts detailed in Twitter. 3.01 Agree High
Average Weighted Mean 3.09 Agree High

Table 4.2.2 Results of the Assessment of using Twitter developing of social skills of STEM
Students in terms of Interpersonal Skills

The table showed the survey questions regarding to their Interpersonal Skills and

the result of the conducted survey from STEM Students of STI College Santa Rosa. It

also showed the weighted mean of every question and its verbal interpretation. By using

the Likert Scale, the researchers can identify the verbal interpretations within the mean

intervals of the study. The data shows that STEM Students strongly agreed on three (3)

questions and its level of assessment was “very high” that their Interpersonal Skills was

developed because they set Twitter as a platform in making connections in different sides

of the world (3.34); they were able to interact and show a different version of them in

Twitter (3.34); they speak what on their mind by posting and responding to people (3.16).

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The data also showed that STEM students Agree on seven (7) questions and its

level of assessment is “high” that their interpersonal skills was developed because they

build connections virtually (2.89); they entrust their personal information to people they

are close to (3.01); they make friends through virtual interaction (2.83); they are able to

share stories (2.90), they show their interest in a topic (3.10); they use Twitter as a form

of connecting and interacting with people by sharing sentiments (3.16); they express their

thoughts detailed on Twitter (3.01).

With an average mean of 3.09, the researchers concluded that the respondents’

interpersonal skill was developed by using Twitter.

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Problem Solving Skills Weighted Verbal Level of


Mean Interpretation Assessment
1. I accept or consider advices from different person to 2.42 Agree High
help solve the problem.
2. I consult someone before getting into conclusion. 3.24 Agree High
3. I solve one problem at a time before solving another 3.16 Agree High
to properly solve it.
4. I keep an open mind in solving problem to properly 3.21 Agree High
entertain suggestion to solve any.
5. I apply trial and error method in solving problem to 3.20 Agree High
know the best solution to it.
6. I think more than twice before coming up with an 3.29 Strongly Agree Very High
action to secure appropriate solution.
7. I analyze to understand the problem first before acting 3.41 Strongly Agree Very High
to avoid any mistake in the future.
8. I use inferencing to find solution to every situation by 3.31 Strongly Agree Very High
using known facts.
9. I cheer people through sharing inspirational messages 3.24 Agree High
to motivate them.
10. I collaborate with other people on Twitter by using 3.08 Agree High
hashtags to share ideas, to voice out opinions and justify
reasons that can create an effective solution to a
problem.
Average Weighted Mean 3.16 Agree High

Table 4.2.3 Results of the Assessment of using Twitter developing of social skills of STEM
Students in terms of their Problem Solving Skills

The table showed the survey questions regarding to Empathy and the result of the

conducted survey from STEM Students of STI College Santa Rosa. It also showed the

weighted mean of every question and its verbal interpretation. By using the Likert Scale,

the researchers can identify the verbal interpretations within the mean intervals of the

study. The data showed that STEM Students strongly agreed on three (3) questions and

its level of assessment is “very high” that their Problem Solving Skills was developed

because they think twice before coming up with an action to secure appropriate solution

(3.29); they analyze to understand the problem first before acting (3.41); they use

inferencing to find solutions to every situation by using known facts (3.31).

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The data also showed that STEM students Agree on seven (7) questions and its

level of assessment is “high” that their Problem Solving Skills was developed because

they accept or consider advices from different persons (2.42); they consult to someone

before they get into conclusion (3.24); they solve one problem at a time before they

solving another (3.16); they keep an open mind in solving problems (3.21); they apply

trial and error method in solving problems (3.20); they cheer people through sharing

inspirational messages (3.24); They collaborate with other people on Twitter by using

hashtags (3.08).

With an average mean of 3.16, the researchers concluded that the respondents’

problem solving skills was developed by using Twitter.

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Communication skills Weighted Verbal Level of


Mean Interpretation Assessment
1. I use friendly tone messages like “hope you a have a 3.27 Strongly Agree Very High
great day today” to other people that are connected to me
on Twitter to make them feel more appreciated
2. I respect the opinions of another person’s point of 3.30 Strongly Agree Very High
view in Twitter post rather than argue with them.
3. I take time to edit and think of a message to express it 3.31 Strongly Agree Very High
more in a respectful manner.
4. I use simple words that can be easily understood by 3.44 Strongly Agree Very High
others.
5. I use direct message (DM) to make conversation 3.21 Agree High
private especially when personal matter is concern.
6. I read thoroughly post’s contents first to understand 3.34 Strongly Agree Very High
what the post conveys before I make a comment to it to
avoid misunderstanding.
7. I reply to messages as soon as possible to avoid 3.11 Agree High
miscommunication.
8. I use formal words rather than vulgar terms to evade 3.30 Strongly Agree Very High
misconception of the message I give or receive.
9. I listen attentively to what other people has to say to 3.30 Strongly Agree Very High
show my full interest to what is being discussed virtually
or personally.
10. I initiate conversation frequently on Twitter to show 3.04 Agree High
my interest with those I know.
Average Weighted Mean 3.26 Strongly Agree Very High

Table 4.2.4 Results of the Assessment of using Twitter developing of social skills of STEM
Students in terms of their Communication Skills

The table showed the survey questions regarding to their Communication Skills

and the result of the conducted survey from STEM Students of STI College Santa Rosa.

It also showed the weighted mean of every question and its verbal interpretation. By

using the Likert Scale, the researchers identified the verbal interpretations within the

mean intervals of the study. The data showed that STEM Students strongly agreed on

seven (7) questions its level of assessment is “very high” that their communication skills

was developed they use friendly toned messages like “hope you a have a great day today” to

other people (3.27); they respect the opinions of another person’s point of view in Twitter post

rather than argue with them (3.30); they take time to edit and think of a message to express it

more in a respectful manner (3.31); they use simple words that can be easily understood by others

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(3.44); they read thoroughly post’s contents first to understand what the post conveys before I

make a comment (3.34); they use formal words rather than vulgar terms to evade misconception

of the message they give or receive (3.30); they listen attentively to what other people has to say

to show their full interest to what is being discussed (3.30).

The data also showed that STEM students Agree on three (3) questions and its

level of assessment is “high” that their communication skills was developed because they

make the conversation private especially when personal matter is concerned by using

direct messages (3.21), they I reply to messages as soon as possible to avoid

miscommunication (3.11), they initiate a conversation frequently on Twitter to show their

interest with those they know (3.04).

With an average mean of 3.26, the researchers concluded that the respondents’

communication skill was developed by using Twitter.

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Accountability Weighted Verbal Level of


Mean Interpretation Assessment
1. I am aware of my emotions in a way that I carefully pick 3.49 Strongly Agree Very High
what post I would comment to.
2. I keep responsibility to what I share, post or comment on 3.46 Strongly Agree Very High
Twitter.
3. I am aware that some post on Twitter might often 3.26 Strongly Agree Very High
another person so I report those types of posts.
4. I initiate a tweet that has a basis or known facts. 3.44 Strongly Agree Very High
5I learn to ignore arguments in Twitter that I know that I 3.25 Agree High
cannot get a benefit on it.
6. I know that honesty is a must in Twitter in a way that I 3.45 Strongly Agree Very High
only post statements that come from the truth.
7. I admit my own mistakes if ever I offend someone like 3.52 Strongly Agree Very High
saying “sorry” on social media or even personally.
8. I post tweets that come from my own mouth and I stand 3.31 Strongly Agree Very High
firmly no matter what may occur.
9. I show maturity by means of not arguing to any message 3.41 Strongly Agree Very High
I read or hear and to show respect to anyone concern.
10. I conciliate with other person to build good and 3.39 Strongly Agree Very High
friendly relationship especially with those I just met online
or personally.
Average Weighted Mean 3.40 Strongly Agree Very High

Table 4.2.5 Results of the Assessment of using Twitter developing of social skills of STEM
Students in terms of their Accountability

The table showed the survey questions regarding to Empathy and the result of the

conducted survey from STEM Students of STI College Santa Rosa. The data showed that

STEM Students Strongly Agree on seven (9) questions and its level of assessment is

“very high” that their Accountability was developed because they are aware of their

emotions in a way that they carefully pick what post they would comment to (3.49); they

are responsible to what they share, post, or comment on Twitter (3.46); they are aware

that some post on Twitter might often another person so they report those types of posts

(3.26); they initiate tweets that has a basis or known facts (3.44); they know that honesty

is a must in Twitter in a way that they only post statements that come from the truth

(3.45); they admit their own mistakes if ever they offend someone (3.52); they post

tweets that comes from my own mouth and they stand firmly no matter what may occur

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(3.31); they show maturity by means of not arguing to any message I read or hear and to

show respect to anyone concern(3.41); they conciliate with other person to build a good

and friendly relationship especially with those they just met online or personally (3.39)

The data also showed that STEM students Agree on one (1) questions and its level

of assessment is “high” that their Accountability was developed because they learn to

ignore arguments in Twitter that they know that they cannot get a benefit on it (3.25).

With an average mean of 3.40, the researchers concluded that the respondents’

accountability was developed by using Twitter.

Social Skills Weighted Mean Verbal Level of


Interpretation Assessment
Empathy 3.12 Agree High
Interpersonal 3.09 Agree High
Communication 3.26 Strongly Agree Very High
Problem solving skills 3.16 Agree High
Accountability 3.40 Strongly agree Very High

Table 4.2.6 Level of Assessment of using Twitter in developing social skills of STEM
students.

The table showed the level of assessment of using Twitter in developing social

skills of STEM students. Accountability has an average weighted mean of 3.40, having

the verbal interpretation to Strongly Agree and its level of assessment is “very high”.

Communication Skills has an average weighted mean of 3.26 equivalent to strong

agreement with a “very high” assessment. On the other hand, problem solving skills has

an average weighted mean of 3.16 interpreted with “very high” level of assessment.

Empathy has an average weighted mean of 3.12 equivalent to a “high” assessment.

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Lastly, interpersonal skills with an average weighted mean of 3.09, with an agreement

equivalent to “high” assessment.

Significant difference between the levels of assessment of using Twitter in


developing social skills of STEM students when grouped according to Gender.

Source of SS Df MS FComputed FCritical Decision Verbal


Variation Interpretation
Column 0.164882 9 0.1832 4.382309 2.633572 Reject Ho Significant
Level of 0.652072 4 0.163018
assessment

Error 1.335168 36

TOTAL 2.156122 49

Table 4.3.1 Significant Difference between the levels of assessment of using Twitter in
developing social skills of STEM students when grouped according to their gender

The table showed the significant difference between the levels of assessment of

using Twitter in developing social skills of STEM students when grouped according to

Gender. It showed that the FCritical = 2.633572 is lower than the Fcomputed = 4.382309.

Thus, null hypothesis is rejected. Therefore, there is a significant difference between the

levels of assessment of using Twitter in developing social skills of STEM students when

grouped according to Gender.

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Significant relationship between the social skills of STEM Students in STI College

Santa Rosa and their frequency of use of Twitter

Degree of Freedom (df) 9

Margin of Error (α) 0.05

Critical Value (CV) 16.92

COMPUTED TABLE DECISION VERBAL


SOCIAL SKILLS
VALUE VALUE (Accept/Reject) INTERPRETATION
Empathy 9.3624 Accept HO Not Significant
Interpersonal 8.5048 Accept HO Not Significant
Problem Solving 10.802 16.92 Accept HO Not Significant
Communication 13.1294 Accept HO Not Significant
Accountability 23.4674 Reject HO Significant
Table 4.4.1 Significant relationship between the social skills of STEM Students in STI
College Santa Rosa and their frequency of use of Twitter

The table showed the significant relationship between the social skills of STEM

Students in STI College Santa Rosa and their frequency of use of Twitter. Data showed

that the four null hypothesis were rejected with the four socials skills; Empathy (9.3624);

Interpersonal (8.5048); Problem Solving skills (10.802) and; Communication skills

(13.1294) which were less than the table value or critical value (16.92). Therefore, there

is no significant relationship between the Empathy, Interpersonal skills, Problem Solving

skills, and Communication skills of STEM Students in STI College Santa Rosa and their

frequency of use of Twitter.

On the other hand, the data showed that for Accountability skill, the computed

value (23.4674) is higher than the critical value (16.92) making the null hypothesis be

rejected. Therefore, there is a significant relationship between the Accountability of

STEM Students in STI College Santa Rosa and their frequency of use of Twitter.

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Chapter 5

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This study was conducted on how social media platform such as Twitter affected

the different social skills among Grade 11 and Grade 12 STEM students. Explicitly, this

study focused on the variables of different social skills of a person such as empathy,

interpersonal skills, problem solving, communication skills, and accountability.

Demographic Profile of the respondents

Gender

With the number of respondents from Science and Technology Engineering and

Mathematics (STEM) students both in Grade 11 and Grade 12 level, most of them were

male equivalent to more than fifty percent of the total population. It explained that men

most likely to be active on Twitter than women.

Frequency of Use

In the use of Twitter, it was found out that with the total number of respondents

accumulated from the pre-survey and the actual number of participants of the study, most

of them used or updated Twitter four times a day. It explains that the respondents are

fond of checking their accounts more often. Accordingly, some were found to use and

check their Twitter thrice to once a day.

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Assessment of the Use of Twitter in Social Skills Develops Among STEM Students

There were several factors considered how Twitter affected one’s social

skills. Explaining it further, accountability attained the highest average weighted mean of

3.40 among the five skills equivalent to having very high effect. Next is the

communication skills with an attained average weighted mean of 3.26 equivalents to

having very high level of effect. Moreover, problem solving skills comes third with an

average weighted mean of 3.16 parallels to having high level of effect. Following was the

empathy skill with 3.12 and interpersonal skill with 3.09 average weighted means

equivalent to high levels of effects.

With the given results, it was concluded that Twitter has a significant effect to

the given social skills of the users and respondents. Thus, it can be implied that the said

social networking site has played a significant role in enhancing and developing the skills

of the users. However, as accountability is concerned, users should be responsible with

their use.

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Hypotheses

Hypothesis 1

The null hypothesis is rejected. Therefore, there is a significant difference

between the levels of assessment of using Twitter in developing social skills of STEM

students when grouped according to Gender.

Hypothesis 2

The null hypothesis is accepted. Therefore, there is no significant relationship

between the social skills of STEM Students in STI College Santa Rosa and their

frequency of use of twitter in Terms of empathy, interpersonal skills, problem solving

skills, and communication skills

The null hypothesis is rejected. Therefore, there is a significant relationship

between the social skills of STEM Students in STI College Santa Rosa and their

frequency of use of twitter in terms of accountability.

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Recommendations

Based on the summary of findings and conclusions, the following

recommendations were drawn:

1. It is highly recommended that every STEM students should maintain balance

order of the five basic social skills such as empathy, interpersonal skills, problem

solving skills, communication and accountability upon using Twitter. It is a must

to regulate the given social skills so that the students will be more effective in

doing their different tasks.

2. It is very noticeable that an interpersonal skill is the least social skill developed.

Hence, the researchers recommended that students should frequently interact with

other Twitter users. In that way, they can be updated on what is happening to the

world outside.

3. The researcher’s recommended to every parents to have a keen eye on their

children on using Twitter. They should properly guide their children on how to

use Twitter such as limiting their time in using it and allow them to spend more

time outdoor or in physical activities.

4. The researchers encourage the future researchers to conduct a studies in a larger

population and more grade levels to verify the findings of this study, and may also

focus on the other aspects concerned.

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