URC Construction (P) Ltd

Behavioral
Learning Calendar
Technical Competency Development Centre

SUBMITTED TO

Mr C Natarajan

General Manager – HR

SUBMITTED BY

G Sureshkannan

Learning & Development

 Learning Calendar

A1.0 Communication

Objectives:

To explain how to communicate effectively with others in the workplace

Duration:
1-day

Contents:

Basic English learning

Listening and understanding skills
Conveying information
Exercising personal power
Overcome negative behavior

Faculty:

Date (Tentative):

Participants profile: For DET/JET, GET, JEr/JEx, Ser/SEx,AM, M, SM,

AGM,SrAGM,DGM, (Mandatory programme for HR members)
 Learning Calendar

A2.0 Interpersonal skills

Objectives:

1. To bring about an understanding of the importance of interpersonal skills in both

professional and personal lives, and

2. To enable the participants to develop their interpersonal competence that will help
them to prepare for the communicative challenges of the workplace.

Duration:
2-days interactive programme.

Contents:

 Presentation Skills
 Emotional Intelligence
 Work Motivation
 Stress Management
 Building Relationships
 Career Planning and Development
 Self Development

Faculty:

Date (Tentative ):

Participants profile: For DET/JET, GET, JEr/JEx, Ser/SEx,AM, M, SM,

AGM,SrAGM,DGM, (Mandatory programme for HR members)
 Learning Calendar

A3.0 Motivation

Objectives:

To equip our managers and supervisors with the practical, proven, tools, techniques and
behaviours that motivate teams towards exemplary performance.

Duration:
1-day.

Contents:

To understand people's motivations at work

To understand the relevant and proven theories of motivation and how they apply
in the workplace
To practice motivational techniques
To understand how job satisfaction can influence motivation and what can be
done to enhance it
To understand the theories behind motivation
How to apply good motivational techniques

Faculty:

Date (Tentative):

Participant profile For DET/JET, GET, JEr/JEx, Ser/SEx,AM, M, SM,

AGM,SrAGM,DGM, (Mandatory programme for HR members)
 Learning Calendar

A4.0 Decision making skills

Objectives:
The Decision Making training course is designed for managers, decision makers, and
those who need to deliver ideas clearly and methodically.

Duration:
2-days.

Contents:

Thinking Styles:
Organising thoughts and deciding what to say before speaking.
Identifying important points.

Critical Thinking:
Identifying strengths, weaknesses and appeal in ideas

Problem Solving:
Problem solving techniques

The Clear Communicator:

Aiming for clarity, avoiding ambiguity and being concise.
Tools for appraising ideas.

Assertiveness:
Developing an open and honest style.
Respecting the needs of others.
Saying No with confidence.
Influence and persuasion.

Faculty:

Date (Tentative):

Participant profile: For SM, AGM, Sr.AGM, DGM, Sr.DGM, GM & Sr.GM.
 Learning Calendar

A5.0 Hindi class

Objectives:
Exchange information, opinions, and experiences in Hindi
Understand aspects of the language and communicate in Hindi.

Duration:

Contents:

- Spoken fluency
- Listening skills
- Pronunciation and accent
- Reading skills
- Telephone skills in Hindi
- Sector-specific terminology
- Presentation & negotiation skills

Faculty:

Date (Tentative):

Participant profile: Mandatory course for Site Team members & HR members
 Learning Calendar

A6.0 Team Building

Objectives:

 To enhance togetherness & bonding of participants so that they develop the

quality to appreciate and
 Support team members and instill the importance of Team Work to a
homogeneous Team.

Duration:
1-day.

Contents:

The participants can be exposed to five different types of fun filled games as mentioned
below: -
- Trust walk
- Rope square
- Launch Kraft
- Star Bars
- Round Tables

Faculty:

Date (Tentative):

Participant profile: For DET/JET, GET, JEr/JEx, Ser/SEx,AM, M, SM,

AGM,SrAGM,DGM (Mandatory course for Site Team members)
 Learning Calendar

A7.0 Problem Solving

Objectives:
To enable delegates to analyze a problem so that appropriate problem solving
techniques may be applied
To recognize the importance of dealing with the cause of a problem, rather than
just dealing with the effect of a problem
To learn how to generate alternative solutions, using creative thinking and
brainstorming

Duration:
1-day.

Contents:

The Power Of Positive Thinking

Winner & Loser Behaviour
‘Owning’ The Problem
Problem Solving & Decision Making Process
Categorising The Problem
Convergent & Divergent Problems
Problem Solving Techniques
Benefits Of Using Systematic Problem Solving Techniques
Defining The Problem
Looking At The Root Causes of the Problem
Review Of Problem Solving Techniques

Faculty:

Date (Tentative):

Participant profile: Mandatory course for Site Team members

 Learning Calendar

A8.0 Selection Workshop

Objectives:

The interview remains the most popular method of selection and does have its
fair share of strengths and weaknesses. This training will explore some of the
methods to improve the reliability of the interview and in particular some of the
skills, tips and methods to do this.

Duration:

1-day.

Contents:

 Recruitment & Selection– Goals/Definitions

 The Recruitment & Selection process
 A focus on the Selection Interview
 Human Rights and Selection
 Conducting a Legally Compliant Interview
 Effective Note Taking
 Selection Committees: Rewards & Challenges
 Evaluation Model
 Selection Pitfalls to Avoid

Faculty:

Date (Tentative):

Participant profile: Mandatory course for HR Team and SM, AGM, Sr.AGM, DGM,
Sr.DGM, GM & Sr.GM
 Learning Calendar

A9.0 Train-The - Trainer

Objectives:

The purpose of this workshop is to provide basic training skills to “non-trainers, i.e.,
people who, as part of their work assignment, train on occasional basis.

At the end of this workshop, learners will be able to:

Develop a training lesson geared to the learning needs

Conduct training using the training lessons they developed

Duration:

2-day.

Contents:

 Delivery Alternatives
 Target Populations
 Training Methods
 Trainer Requirements
 Class size
 Space Requirements
 Handling problem Situations

Faculty:

Date (Tentative):

Participant profile: For SM, AGM, Sr.AGM, DGM, Sr.DGM, GM & Sr.GM.
 Learning Calendar

A10.0 Supervisor training

Objectives:

Describe the role of supervisor and how it differs from the role of coworker.
Delegate tasks to others.
Set SMART goals for themselves and others.
Provide constructive feedback and follow up on goals and workgroup targets
with subordinates.
Counsel an employee who is not performing up to expectations.
Describe appropriate ways of building a congenial work environment without
crossing supervisor/coworker boundaries.
Understand the impact of body language and vocal tones on communication.
Capitalize on personal style for more effective communication.
List tactics for dealing with difficult behaviors.
Develop an action plan to improve supervision skills.

Duration:
2-day.

Contents:

Good Manager, Bad Manager: Which Do You Want to Be?

Building Personal Credibility: Understanding Different Communication Styles
It's Not What You Say: Rephrasing for Better Relationships
Be SMART: Goal Setting for Peak Performance
So, How Am I Doing?: Delivering Performance Feedback
Difficult Personalities and Difficult Situations: Dealing with Challenges

Faculty:

Date (Tentative):

Participant profile: Mandatory course for Site Team members