RESUME

Email: pramod.sathya@rediffmail.com
Pramod.J
Contact No. 8095054824.

Career objective:

Intend to build a career with leading corporate of hi-tech environment with

committed & dedicated people, which will help me to explore myself fully and realize my
potential. Willing to work as a key player in challenging and creative environment.

Career summary:

 Worked for WNS customer solutions from Zerobase Electronics as

Desktop Support Engineer (from July 2008 to June 2009).

Nature of work:

• Installing and maintaining OS to HP and IBM systems for desktop users.

• Installing, updating of Antivirus as per by the company polices.
• Creating users in Active directory and resetting of user passwords.
• Logging of calls to HP about the hardware issues and resolving the issue at the earliest.
• Installing and configuring of HP network Printers and scanners.
  Working for ALP Technology to Net Sol IBM as
Desktop Support Engineer (from April 2010 to till date).

Nature of work:

 Remote Assistance to Desktop & Laptop issue using Net Meeting, IBM Ayudame & Remote
desktop
 Installation of OS (Windows XP and 2000) Using C4EB image.
 Handling System Related Issues like Boot-Up, Network, Blue screen Errors, OS & Driver
related issues.
 Troubleshooting the Boot-Up issues by using BART-PE Tool like Registry, chkdsk etc
 Installation, Configuration and Troubleshooting Application like Cisco Wireless connection,
Think vantage Application, Symantec Client Security Firewall/ Antivirus, WECM, AT &T.
 Installation support for application software’s like Office-XP, DB2,Hyperion, Citrix Metaframe,
Tacacs.
 Working on Firewall Configurations in Symantec client security
 Tracing out for the New Variant When Alert form Firewall & Resolving the issue
 Installation and Troubleshooting of IBM Lotus Sametime Connect 3.1, 7.5.1 and 8.
 Configuration and troubleshooting of Network and Local printers.
 Managing the Workstation Security Tool to maintain security in the machines and to
manage user’s assets.
 Handling the Auto-Installation of the latest OS patches, updates and tools, etc.
 Working on the System Local Services and Local Security Policies.

Lotus Notes 7/8

 Deployment, configuration and troubleshooting of IBM Lotus Notes Client 7/8/8.5.

 Working on Design changes and Design Upgrades of notes databases.
 Handling Replication Issues, maintaining replication settings & replication intervals.
 Creating and maintaining notes Location Documents and Server Connections.
 Upgrading Folder Designs and views in notes folders.
 Setting Access and Delegation for Mail and calendar for multiple user access on a single
mail file and maintaining the levels of access and delegation required.
 Backing Up the archives, notes workspace, bookmarks, contacts and groups, logs in case
of user migration and notes upgrades.
 Creating Archive & handling issues like archive settings, archive designs and scheduled
archiving.
 Managing the Access Control List (ACL) of team rooms databases, notes task id.
 Creation and configuration of Workspaces and Local/Global databases in notes.
 Working on issues related to Notes.ini.
  Identifying ID File Issues like ID lock-out, password digest, certificates expiry etc.
 Troubleshooting Integrated Sametime issues in lotus notes 8.
 Handling Database Encrypting, Compacting & Mail Capping issues.

Academic Qualifications:

JOC in Computer Technique (2002-2004)

Institute : B.E.S Pre-University College.

University : State Council of Vocational Education, Bangalore.

Aggregate percentage of JOC In Computer Technique (2002-2004) - 59.00%

Diploma in Computer Science & Engg (2004-2007)

Institute : K.S Polytechnic.

University : Board of Technical Education, Bangalore.

Aggregate percentage of Diploma In Computer Science & Engg (2004-2007)- 56.00%

BCA in Computer Application (Pursuing 2009 -2011)

Institute : Annamalai University.

University : Board of Distance Education, Bangalore.

TECHNICAL QUALIFICATION

Hardware (A+) Training completed from ITTS – Bangalore.

Networking (N+) Training completed from ITTS – Bangalore.
RHCE Training completed from Alphatac Institute.

TECHNICAL SKILLS

 Assembling and Installation of Desktops and Hardware Peripherals.

Installing and troubleshooting of Microsoft Windows 2000 professional, XP SP2.
 Installation of ADS, DHCP, DNS in Windows 2000 and 2003 Network Infrastructure.

Microsoft Skills:

Operating Systems : MS DOS, Microsoft Windows

95/98/ME/XP/2KProf.
Mail Clients : Microsoft Outlook Express, Outlook 2003, Lotus
notes 6, 7 and 8.0.5.
Application Software : Microsoft Office 97/2000/2003/XP, Adobe Reader
/ Writer.
Ticketing Tools : Manage Now R -1/R -2.(Problem Management /
Change Management )
Utility Software’s and : Anti-Viruses (Norton, Macfee,Ghost (BART-PE,
Win –PE)

RHCE [Red Hat] Skills:

• Creating Users and Assigning Permissions

• Troubleshooting the Clients problem
• Breaking the Password
• Securing the Password from hackers
• Rdesktop, VI Editors
• Installing Rpm, Yum packages
• DHCP Server Installation
• Samba Server Installation
• FTP Server Installation
• DNS Server Installation
• WEB Server Installation
• Mail Server Installation

Core Competencies:

Quick learning Capability

Strong Determination
Team worker
Excellent Interpersonal, communication skills along with proven analytical ability.

Personal Profile:

Name : Pramod .J

Father’s name : Jagannath. A

Date of birth : 1th October 1985

Languages proficiency : English, Kannada, Hindi.

Permanent address : Pramod J.

No.619, 10th Cross,
B.S.K IIIrd Stage
Bhuvaneshwari Nagar,
Bangalore-560085.

Declaration:I here by declare that the information furnished above is true to the best of my
knowledge & belief.
Date :

Place : BANGALORE Pramod

J.