An analysis of McKinsey’s 7S Model

By

S.NANDHINI

II YEAR MBA

09AA24

PSGIM
ABOUT THE COMPANY

FedEx Corporation - "FedEx", introduced express delivery to the world in 1973, and remains the
world's largest express transportation company.

Today, over 280,000 employees worldwide serve more than 220 countries and territories across
the globe with a fleet of 669 aircraft, more than 75,000 vehicles to deliver more than 6.5 million
packages per day.

STRATEGY

The unique FedEx operating strategy works seamlessly - and simultaneously - on three levels.

 Compete collectively by standing as one brand worldwide and speaking with one voice.
 Operate independently by focusing on our independent networks to meet distinct
customer needs.
 Manage collaboratively by working together to sustain loyal relationships with our
workforce, customers and investors.

SHARED VALUES

People: We value our people and promote diversity in our workplace and in our thinking.

Service: Our absolutely, positively spirit puts our customers at the heart of everything we do.

Innovation: We invent and inspire the services and technologies that improve the way we work
and live.

Integrity: We manage our operations, finances and services with honesty, efficiency and
reliability.

Responsibility: We champion safe and healthy environments for the communities in which we
live and work.

Loyalty: We earn the respect and confidence of our FedEx people, customers and investors
every day, in everything we do.
STAFF

FedEx provides a safe, diverse and rewarding environment where their people have opportunities
to grow and succeed.

280,000 employees worldwide serve more than 220 countries and territories across the globe.

FedEx commitment to the staff:

 Culture of services
 Recognition programs
 Everyday heroes
 Culture of safety

STRUCTURE

FedEx Express, a wholly owned company of FedEx, is divided into five global regions:

 Asia Pacific (APAC)

 Canada
 Europe, Middle East, Indian Subcontinent and Africa (EMEA)
 Latin American and the Caribbean (LAC)
 United States

People make up the FedEx legacy... none more so than its innovative, cutting-edge leadership.

Mr. Frederick W. Smith , 60- Founder, Exec. Chairman, Chief Exec. Officer, Pres and Chairman
of Federal Express

Mr. Alan B. Graf Jr., 53- Chief Financial Officer and Exec. VP

T. Michael Glenn , 5- Exec. VP of Market Devel. & Corp. Communications, Chief Exec. Officer
of FedEx Corp. Services Inc. and Pres of FedEx Corp. Services Inc

Mr. David J. Bronczek , 53- Chief Exec. Officer - FedEx Express Corp. and Pres - FedEx
Express Corp

Mr. Robert B. Carter , 47- Chief Information Officer, Exec. VP, Co-Chief Exec. Officer FedEx
Services and Exec. VP FedEx Services
STYLE

Leader: Frederick W. Smith, Chairman, President and Chief Executive Officer

According to FedEx, its best leaders share nine personal attributes - which the company defines
with remarkable specificity.

Charisma- Instills faith, respect, and trust. Has a special gift of seeing what others need to
consider. Conveys a strong sense of mission.

Individual consideration- Coaches, advises, and teaches people who need it. Actively listens
and gives indications of listening. Gives newcomers a lot of help.

Intellectual stimulation- Gets others to use reasoning and evidence, rather than unsupported
opinion. Enables others to think about old problems in new ways. Communicates in a way that
forces others to rethink ideas that they had never questioned before.

Courage- Willing to stand up for ideas even if they are unpopular. Does not give in to pressure
or to others' opinions in order to avoid confrontation. Will do what's right for the company and
for employees even if it causes personal hardship.

Dependability- Follows through and keeps commitments. Takes responsibility for actions and
accepts responsibility for mistakes. Works well independently of the boss.

Flexibility- Functions effectively in changing environments. When a lot of issues hit at once,
handles more than one problem at a time. Changes course when the situation warrants it.

Integrity- Does what is morally and ethically right. Does not abuse management privileges. Is a
consistent role model.

Judgment- Reaches sound and objective evaluations of alternative courses of action through
logic, analysis, and comparison. Puts facts together rationally and realistically. Uses past
experience and information to bring perspective to present decisions.

Respect for others- Honors and does not belittle the opinions or work of other people,
regardless of their status or position.
SYSTEMS

FedEx use various management information and operational systems.

ZeroCode- system to track maintenance records and performance statistics for fleets of FedEX

Website fedex.com- Shipments are processed online, using an Internet connection

SuperTracker handheld scanning device & On-finger ring bar-code scanners- Provides package
information

DADS- digitally assisted dispatch system that allows the dispatchers to send text messages back and forth
to the couriers.

DCI System- Improves FedEx's invoicing process by reducing keystrokes, eliminating paper handling,
and increasing workers' productivity.

FedEx Billing Online- Provides billing solutions

SKILLS

FedEx’s existing competencies include

 Brand equity - The FedEx brand name is synonymous with express package delivery
 Strong infrastructure - A worldwide network of hubs, airplanes and trucks.
 A fierce commitment to innovation and technology
 Customer responsiveness