COMPLAINT MANAGEMENT SYSTEM OF

Sl. Complaint
CR No. Date Time Category Location Nature of Complaint
No By
1 113 1-Jun-10 8:00 AM Electrical All Floors DB Inspection EMCO
FCU Filter Service to be
2 114 1-Jun-10 8:00 AM A/C All Floors EMCO
done
3 115 2-Jun-10 8:00 AM Electrical All Floors DB Inspection EMCO
4 116 2-Jun-10 5:00 PM A/C 6th Flr.Office A/C water leakage TENANT
Roof Zone 2 - Booster pump panel filter
5 117 3-Jun-10 8:00 AM Electrical EMCO
Pump Room dirty
1st Flr.Store
6 118 6-Jun-10 8:00 AM A/C A/C water leakage EMCO
Room
7 119 6-Jun-10 11.30 AM Electrical 6th Flr.Office Lamp not working TENANT
Roof Zone 1 - Booster Pumps to be
8 120 6-Jun-10 8:00 AM Electrical EMCO
Pump Room serviced
Roof Zone 2 - Booster Pumps to be
9 121 7-Jun-10 8:00 AM Electrical EMCO
Pump Room serviced
Basement 4 -
Transfer Pumps to be
10 122 8-Jun-10 8.15 AM Electrical Mechanical EMCO
serviced
Room
11 123 8-Jun-10 8.30 AM Other Ground Flr Lift # 3 not working EMCO
Basement 1 -
12 124 8-Jun-10 9:00 AM A/C AHU Filter to be cleaned EMCO
AHU Room
Basement 4 - Transfer Pump # 3 & 4
13 125 9-Jun-10 8.30 AM Electrical EMCO
Pump Room Problem to be rectified
FAHU # 1 & 2 filter to be
14 126 9-Jun-10 8.45 AM A/C Roof Zone 2 EMCO
serviced
Basement 3 -
15 127 9-Jun-10 9:00 AM Plumbing Fire hose leakage EMCO
Drive Way Area
Basement 1 -
Generator Trial test to be
16 128 12-Jun-10 3:00 PM Electrical Generator EMCO
done
Room

17 129 13-Jun-10 8.30 AM Other Ground Flr Loading shutter faulty EMCO
Basement 1 - Water leakage from
18 130 13-Jun-10 9.40 AM Plumbing EMCO
Drive Way Area copper pipe line
Roof Zone 1 - Secondary Pump # 1, 2 &
19 131 13-Jun-10 2.30 PM A/C EMCO
Pump Room 3 to be serviced

20 132 14-Jun-10 12:00 PM Other Ground Flr Lift # 3 & 5 not working EMCO

3rd Flr. Female

21 133 15-Jun-10 9.30 AM Plumbing Shutt off water leakage EMCO
Toilet

Electrical DB & SMDB

22 134 15-Jun-10 9:00 AM Electrical Roof EMCO
PPM to be done
9th & 10th Electrical DB & SMDB
23 135 16-Jun-10 9:00 AM Electrical EMCO
Floors PPM to be done
Water leakage from water
24 136 16-Jun-10 9:00 AM Electrical Basement 1 EMCO
supply pipe
 Electrical DB & SMDB
25 137 17-Jun-10 9:00 AM Electrical 7th & 8th Floors EMCO
PPM to be done
Generator monthly service
26 138 17-Jun-10 9:00 AM Electrical Basement 1 EMCO
to be done
Wire burnt smell from
27 139 17-Jun-10 10.30 AM Electrical GF.Male Toilet EMCO
ceiling
28 140 17-Jun-10 8.30 AM A/C 306 A/C water leakage EMCO
29 141 17-Jun-10 9.30 AM A/C 9th Flr.Hall Area A/C water leakage EMCO

30 142 17-Jun-10 10:00 AM A/C 8th Flr.Hall Area A/C water leakage EMCO

31 143 17-Jun-10 10.15 AM A/C 7th Flr.Hall Area A/C water leakage EMCO

32 144 17-Jun-10 10.45 AM A/C 6th Flr.Hall Area A/C water leakage EMCO
33 145 17-Jun-10 9:00 AM A/C Roof Chiller to be serviced EMCO
34 146 18-Jun-10 11:00 AM Other Arcade Area Canopy glass broken EMCO
Electrical DB & SMDB
35 147 19-Jun-10 8.30 AM Electrical 4th & 5th Floors EMCO
PPM to be done
36 148 19-Jun-10 9:00 AM A/C Ground Flr FCU not working EMCO
B1.Generator Generator diesel fuel level
37 149 19-Jun-10 9:00 AM Electrical EMCO
Room low
Emergency Lighting
38 150 20-Jun-10 11.30 AM Electrical All Floors System Periodical EMCO
Inspection to be done
Secondary Pumps
Roof Zone 2 -
39 151 20-Jun-10 9:00 AM A/C monthly service to be EMCO
Pump Room
done
Electrical DB & SMDB
40 152 21-Jun-10 8.30 AM Electrical 2nd & 3rd Floors EMCO
PPM to be done
Basement 1 & Electrical DB & SMDB
41 153 22-Jun-10 8.30 AM Electrical EMCO
1st Floor PPM to be done
6th Floor -
42 154 22-Jun-10 10:00 AM Electrical Lamp not working TENANT
Office
Electrical DB & SMDB
43 155 23-Jun-10 10:00 AM Electrical Ground Flr EMCO
PPM to be done
44 156 23-Jun-10 9:00 AM Electrical All Floors Lamp not working EMCO

45 157 23-Jun-10 2:00 PM A/C 10th Floor A/C not working EMCO
Electrical DB & SMDB
46 158 24-Jun-10 8.30 AM Electrical Basement 2 & 3 EMCO
PPM to be done
47 159 25-Jun-10 6:00 PM A/C Roof Chiller to be serviced EMCO
Basement 1 - Generator Trial test to be
48 160 26-Jun-10 10.30 AM Electrical EMCO
Generator done

Basement 4 - Electrical DB & SMDB

49 161 26-Jun-10 10.30 AM Electrical EMCO
Electrical Room PPM to be done

1st Flr.Show Water leakage from

50 162 27-Jun-10 11.30 AM Plumbing EMCO
room copper pipe line
 A/C thermostat will be
51 163 27-Jun-10 11.30 AM A/C GF. Showroom EMCO
relocated
GF.Electrical
52 164 30-Jun-10 4.30 PM Electrical Water dropped on the DB EMCO
Room
EMENT SYSTEM OF NCCT ON JULY 2010
Completion SR /
Action Taken Attended By Status Remarks
Date Time MWO No.
DB Inspection done Bakkeer 2-Jun-10 5:00 PM Completed 237346
FCU Filter Service done Azeem 2-Jun-10 5:00 PM Completed 237332
DB Inspection done Bakkeer 2-Jun-10 5:00 PM Completed 237396
Drain line flushed Bakkeer 3-Jun-10 5.45 PM Completed 237383
Filter cleaned Bakkeer 3-Jun-10 8.30 AM Completed 237397

Drain line flushed Azeem 6-Jun-10 10:00 AM Completed 231353

Lamp replaced Bakkeer 6-Jun-10 1:00 PM Completed 237384
Booster Pump serviced Bakkeer 6-Jun-10 5.30 PM Completed 237385

Booster Pump serviced Bakkeer 7-Jun-10 5:00 PM Completed 237386

Transfer Pump
Bakkeer 8-Jun-10 4:00 PM Completed 237387
Serviced
Informed to OTIS Bakkeer 15-Jun-10 2:00 PM Completed 237395
AHU Filter cleaned Azeem 6-Aug-10 11.30 AM Completed 237336
Transfer Pump # 3 & 4
Bakkeer 9-Jun-10 5:00 PM Completed 237388
Problem rectified
FAHU # 1 & 2 filter
Aseem 9-Jun-10 4.30 PM Completed 237398
serviced
Water leakage arrested Bakkeer 15-Jun-10 10:00 AM Completed 237399

Generator trail test

Bakkeer 12-Jun-10 5:00 PM Completed 231351
done

Awaiting for NCP

Informed to Day to Day Bakkeer 13-Jun-10 Pending 231354
Approval
Water leakage arrested Bakkeer 15-Jun-10 11.30 AM Completed 237390

Secondary Pump # 1, 2
Rajeev 13-Jun-10 4.30 PM Completed 237338
& 3 serviced

Informed to OTIS Bakkeer 15-Jun-10 2:00 PM Completed 237395

Shutt off water leakage

Rajeev 15-Jun-10 10.30 AM Completed 231362
arrested

Electrical DB & SMDB

Bakkeer 15-Jun-10 5:00 PM Completed 237399
PPM done.
Electrical DB & SMDB
Bakkeer 16-Jun-10 5:00 PM Completed 237400
PPM done.
Informed to Ascon Bakkeer 16-Jun-10 10.30 AM Pending 231262
Electrical DB & SMDB
Bakkeer 17-Jun-10 5:00 PM Completed 231355
PPM done.
Generator Monthly
Bakrudeen 17-Jun-10 10:00 AM Completed 231352
service done
No symptoms found Rajeev 17-Jun-10 11.30 AM Completed 231263
Drain line flushed Rajeev 17-Jun-10 9.30 AM Completed 231251
Drain line flushed Rajeev 17-Jun-10 10:00 AM Completed 231252

Drain line flushed Rajeev 17-Jun-10 10:05 AM Completed 231253

Drain line flushed Rajeev 17-Jun-10 1.30 AM Completed 231254

Drain line flushed Rajeev 17-Jun-10 11:00 AM Completed 231255

Chiller service done Rajeev 18-Jun-10 4.30 AM Completed 231256
Inspected by Insurance
Bakkeer 18-Jun-10 12.30 PM Pending 231264
Co.
Electrical DB & SMDB
Bakkeer 19-Jun-10 4.30 PM Completed 231356
PPM done.
No Access Rajeev 19-Jun-10 10.00 AM Pending 231265 Informed to Ascon
Diesel Filled Bakkeer 19-Jun-10 11.30 AM Completed 231257

Emergency Lighting
System Periodical Bakkeer 21-Jun-10 4:00 PM Completed 231359
Inspection done

Secondary Pumps
Rajeev 20-Jun-10 12.45 PM Completed 231357
monthly service done

Electrical DB & SMDB

Bakkeer 21-Jun-10 5:00 PM Completed 231358
PPM done.
Electrical DB & SMDB
Bakkeer 22-Jun-10 5:00 PM Completed 231361
PPM done.
Lamp replaced Bakkeer 22-Jun-10 11.30 AM Completed 231360

Electrical DB & SMDB

Bakkeer 23-Jun-10 4.30 PM Completed 231363
PPM done.
Details will be
Lamp to be replaced Bakkeer 25-Jun-10 3:00 PM Pending 231366
provided by EMCO
Actuator valve adjusted Rajeev 23-Jun-10 3:00 PM Completed 231259
Electrical DB & SMDB
Bakkeer 24-Jun-10 5:00 PM Completed 231365
PPM done.
Chiller service done Rajeev 25-Jun-10 12:00 PM Completed 231260
Generator trail test
Bakkeer 26-Jun-10 11:00 AM Completed 231261
done

Electrical DB & SMDB

Bakkeer 26-Jun-10 3:00 PM Completed 231364
PPM done.

Informed to Ascon Bakkeer 27-Jun-10 12.00 PM Pending 231266

Relocated Rajeev 27-Jun-10 12.45 PM Completed 231267

Cleaned the DB Bakkeer 30-Jun-10 5.30 PM Completed 231268 Under Observation

 June 2010 New Century City Tower Daily Complaints Log Details

COMPLAINT MANAGEMENT SYSTEM OF NCCT ON JULY 2010

Sl. Complaint Completion SR /
CR No. Date Time Category Location Nature of Complaint Action Taken Attended By Status Remarks
No By Date Time MWO No.
SMDB & DB Load SMDB & DB Load
1 165 1-Jul-10 8.30 AM Electrical All Floors EMCO Bakkeer 4-Jul-10 Completed 231273
checking Checking work done 5:00 PM
Chiller to be water Chiller water service
2 166 1-Jul-10 6:00 PM A/C Roof EMCO Rajeev 1-Jul-10 10.30 PM Completed 231269
serviced done
Basement - 1
Generator trail run test to Generator trail run test
3 167 3-Jul-10 8.30 AM Electrical Generator EMCO Bakkeer 3-Jul-10 5:00 PM Completed 231272
be done done
Room
SMDB & DB planned SMDB & DB planned
4 168 3-Jul-10 11:00 AM Electrical 6th Flr.Office preventive maintenance to EMCO preventive maintenance Bakkeer 3-Jul-10 1:00 PM Completed 231271
be done done
5 169 3-Jul-10 11:00 AM A/C 6th Flr.Office A/C service to be done EMCO A/C service done Rajeev 3-Jul-10 1:00 PM Completed 231270
6 170 3-Jul-10 11.30 AM Others Security Room Water Leak from ceiling EMCO
7 171 3-Jul-10 11.30 AM Others Security Room Fire Alarm wire damaged EMCO
8 172 4-Jul-10

Checked By Reviewed By
U. Sheik Asrar
 June 2010 New Century City Tower Daily Complaints Log Details

COMPLAINT MANAGEMENT SYSTEM OF NCCT ON JULY 2010

Sl. Complaint Completion SR /
CR No. Date Time Category Location Nature of Complaint Action Taken Attended By Status Remarks
No By Date Time MWO No.

GF.Electrical
52 164 30-Jun-10 4.30 PM Electrical Water dropped on the DB EMCO Cleaned the DB Bakkeer 30-Jun-10 5.30 PM Completed 231268 Under Observation
Room

Checked By Reviewed By
U. Sheik Asrar
60

1; 52

50 46

40

Column C
30

20

10 6

0
1 2 3
 Summary of Maintenance Calls on June 2010
Total Complaints Received 52
Completed 46
Pending 6
Break - up of Pending Calls
Category Category No No of Calls
Materials Required 1 0
Tenant Related 2 0
To be done by contractors Under DLP 3 6
Related to NCP 4 0
To be attended by EMCO 5 0

Break up of calls - Category Wise.

60
52

50 46

40

30

20

10 6

0
Total Complaints Completed Pending
Received