GWG München

Corporate Social Responsibility Report –

Report on the Sustainable Development of
GWG München

Responsible habitation
 Table of Contents

1 Editorial

2 Eurhonet – European Housing Network and

CSR – Corporate Social Responsibility

4 GWG München – a Modern Service Company

5 CSR in the Housing Industry

6 Promoting Local Social Balance

8 Protection of the Environment

10 Promoting Long-term Economic Sustainability

12 Corporate Management

14 Staff Management

16 Tables of EURHO-GR®Grid Indicators

Procedure/Explanatory Notes on the Indicators

Published by:
GWG München
Heimeranstraße 31
80339 München
Tel.: +49(0)89 55114-0
Fax: +49(0)89 55114-209
info@gwg-muenchen.de
www.gwg-muenchen.de

Editor (responsible):
Reinhard Güthlein

Photos:
Andreas Heddergott, Roman Lorenz,
Ingrid Scheffler

Design:
Büro Roman Lorenz
Design of
visual communication
design alliance
Munich

Printed by:
Bavaria Druck GmbH, Munich

© GWG 2010
Editorial

Corporate Social Responsibility Report 2009

GWG München
With this brochure, GWG München is presenting a
standardised report on its comprehensive responsibility
in corporate management for the very first time in its 11
history: the “Corporate Social Responsibility Report
2009 – Report on the Sustainable Development of
GWG München”. It is in this and age, in which there is
a great deal of controversial debate on social responsi-
bility and the role of companies, that we wish to
present our self-image and commitment with regard to
economic, ecological and social concerns to everyone
interested in, or affected by, our activities.

By presenting this report, our intention is to make it

clear that our corporate activity can also, and especially,
be measured by the standards of social responsibility,
and that is not just geared towards economic successes.
Our aim is also to document our permanent endeavour
to keep the complex and fragile triangular relationship
between economic success, the quality of the environ-
ment and social capital sustainably in balance in the
long run. In doing so, we hope to create the basis
for a discussion process which illustrates that acting in
a social and environmentally aware manner means
investing in our social future.
In conjunction with housing associations from France,
Italy and Sweden we have attempted in a long and
involved discussion process to find parameters that
both reflect what we have in common, thus enabling
comparisons, and offer the opportunity to be able to
represent particular national features.
From left to right:
Hans-Otto Kraus, Dietmar Bock
our company will be a tangible contribution to the
economically, ecologically and socially sustainable
development of the company and everyone involved
in it.
The concept of Corporate Social Responsibility is geared
towards a long-term, sustainable objective that gives
the preservation of value priority over short-term profit.
In its Green Paper, the European Union characterises this
project as a “concept based on the overall performance
of a company being measured by the extent to which
it contributes to economic prosperity, the quality of the
environment and social capital”.

We are aware that there are gaps in this first report and
that only in an ongoing learning process incorporating
all parties involved in the corporate activities can we
hone and improve our mechanisms. Our goal is to aim
for a standard that ensures the day-to-day practice in
GWG München is ever conscious of its social responsi-
bility and its mission to provide the citizens of Munich
with housing, and faces this great challenge.

Munich, May 2010

Dietmar Bock Hans-Otto Kraus

Commercial Director Technical Director
 Eurhonet – European
Housing Network
and CSR – Corporate
Social Responsibility

The European Housing Network, Eurhonet, is a network The EURopean HOusing NETwork
comprising 26 housing associations based in England,
2 France, Germany, Italy and Sweden. What these Key figures 2009:
companies have in common is that they are owned by 26 members
“the public sector”, their owners help implement 5 countries
town-planning measures and they assist disadvantaged 4 topical working groups
households by making high-quality, affordable housing 450,000 flats
available. Although the companies involved have to
observe the most diverse provisions of law with regard
to their activities in the housing market, they all share France
the necessity of creating a sustainable society in which Emmaüs Habitat
the impact on the environment is minimised through FSM
deliberate, targeted action. Habitat 62/59 Picardie
Le Foyer Rémois
The Eurhonet organisation runs a series of projects. One Le Toit Angevin
of these projects is the development of a model with LogiPays
which companies can report on their activities based on DELPHIS
Corporate Social Responsibility (CSR) criteria. It is the
model upon which this report is based. Italy
ALER Brescia
The CSR concept can be interpreted in a variety of ways. ALER Milano
It is Eurhonet’s view that CSR is a project under which ATC Torino
the member companies are to voluntarily integrate IPES Bolzano
social and ecological aspects, along with all parties ITEA Trento
concerned, into their own corporate activities. These IACP Bari
aspects are based on a perspective of social, ecological
and economic responsibility and sustainability, and at Germany
the same time include a correct ethical attitude towards bauverein AG Darmstadt
all employees. GBG Mannheim
GWG München
DOGEWO 21 Dortmund
LWB Leipzig

Sweden
Familijebostäder
Gavlegårdarna
Mimer
Hyrebostäder
Stångåstaden
Vatter Hem
Örebro Bostäder

England
Canterbury City Council
 Corporate Social Responsibility Report 2009
GWG München
Gavlegårdarna Gävle
Mimer Västerås
Familijebostäder Stockholm
Hyrebostäder Norrköpping
3
Stångåstaden Linköping
Örebro Bostäder
Vatter Hem Jönköping

LWB Leipzig
DOGEWO 21 Dortmund
bauverein AG Darmstadt
GBG Mannheim
GWG München

Canterbury City Council

Habitat 62 / 59 Picardie Calais

Le Foyer Rémois Reims
LogiPays Caen
Emmaüs Habitat Clichy
DELPHIS Paris
FSM Melun
Le Toit Angevin Anger

ITEA Trento
IPES Bolzano
ALER Brescia
ALER Milano
ATC Torino
IACP Bari
 Die GWG München –
a Modern Service Company

The GWG Gemeinnützige Wohnstätten- und Siedlungs-
gesellschaft mbH [Public Benefit Housing Association]
4 was set up in 1918, making it the oldest of the four
housing associations in which the federal state capital
Munich has a stake and one of the first local authority
housing associations in Germany. The association has
been
inextricably associated with housing in Munich since
1918. With residential complexes and housing estates,
redevelopment and modernisation schemes, GWG
München has made a substantial contribution to the
history of the Bavarian state capital’s architecture and
buildings.
Key corporate statistics 2009:
27,004 flats,
of which 9,314 assisted by public funds
389 employees,
of whom 90 as a secondary occupation
143 million Euros turnover
264 million Euros shareholders’ equity
1,106 million Euros balance-sheet total
3 subsidiaries

To this day, GWG München has regarded its primary GWG München is not only a major pillar of publicly
mission as providing the broad social strata of the funded new rental accommodation, it also bears
population with secure and socially responsible housing, responsibility for the social order in the residential
with its spatial scope of operations encompassing the housing and is very familiar with the local and regional
Munich region, focusing its activities on the area of the markets. With its socially oriented operating areas, it
federal state capital. makes a considerable contribution to stabilising the
residential complexes and as an instrument of control
Together with its subsidiaries, GWG München currently for urban development.
not only controls some 27,000 flats (its own and
managed for third parties), looking after almost 50,000
tenants under socially oriented property management,
it also covers the entire spectrum of local authority
housing supply by building flats and innovative forms of
housing.

Besides its main business of managing the housing

stock, the GWG Group’s other activities can be sum-
marised as project management, urban redevelopment,
social housing complex management, implementing
town-planning developments, some of them with a
model character, demolishing old buildings, erecting
new flats for letting on its own land, buying land for
development purposes, purchasing existing rented flats,
extensive modernisation measures and selling new-
build flats for owner-occupation, predominantly in
GWG’s residential accommodation.

CSR – Corporate Social
Responsibility
in the Housing Industry
Contributing to urban development
– Building nursery schools and crèches
– Supporting “Social City” measures
– Improving the living environment
The tenants’ special needs
– Providing flats designed for the disabled
– Providing housing that considers the
special needs of senior citizens
– Providing housing for families
Responsible staff management
– Promoting diversity among the staff
– Promoting the compatibility of job
and family
– Ongoing further and professional
training measures
Corporate Social Responsibility Report 2009
In the housing industry, responsible and
sustainable activity is evident in the most
varied segments.
Here are a few examples to illustrate:
GWG München
Planning and building
– Energy-efficient construction 5
– Promoting new forms of housing,
e.g. by building houses with senior
citizens’ housing communities
– Using ecologically-friendly material
Maintenance, upkeep and
comprehensive modernisation
– Constantly improving the existing
housing stock in terms of fitting out
the individual flats and the whole
building
– Reducing the energy demand through
sustainable extensive modernisation
6 Promoting Local Social Balance
Flat size and rent level
The total floor space of all GWG München flats (not
including subsidiaries) is about 1,160,000 m², distrib-
uted among roughly 20,600 housing units. Almost half
the floor space is accounted for by assisted, i.e. social
housing. The largest proportion of the housing provided
comprises 2-room and 3-room flats but there is also
affordable housing available for large families in the
form of flats with four, five or more rooms.
Rent level
When privately financed flats are re-let, the rents are
aimed at the lower end of the Munich rent level.
30% of this privately financed housing stock is let to
low-earners and middle-earners under the concept of
“social top rent limits” at a socially acceptable monthly
rental cost excluding bills (depending on flat size)
between 6.25 and 6.75 Euros per m². Families with
children whose income is above the threshold income
limit enjoy what is called a “family component
allowance” of 50 Cents per m² a month for each child
entitled to child benefit. The average rent in the GWG
München housing stock amounts to a total of 5.69
Euros per m², with the range being between 2.30 Euros
and 12.50 Euros per m² depending on the location, fix-
tures and fittings. Thus in Munich, the city with the
highest residential rental costs in Germany, GWG pro-
vides varied, quality housing at reasonable rental costs.
The focus here is not on profit, it is on preserving the
social balance in the federal state capital.
Measures to promote social cohesion
Socially oriented property management has always
been a key focus of GWG München’s mission. At six
local property management offices, tenants can talk to
personal contacts about anything to do with housing.
Our permanently employed caretakers, who look after
the residential complexes on site, can also be contacted
directly by tenants and, when necessary, assist them in
achieving a peaceful co-existence within the housing
community.
Four social education workers employed by GWG
München successfully maintain and use a close
network of social institutions in Munich to help tenants
with advice in problem situations. In addition, they
operate targeted conflict management on site to
harmonise the co-existence of the extremely varied
tenants and to stabilise the entire tenant structure in
the area. More and more citizens’ advice bureaux are
being operated in the sphere of GWG München’s
housing stock in conjunction with Munich City Hall
with the aim of strengthening and supporting the
initiative of the citizens and especially helping GWG
München’s tenants to increase self-help.
Something that has been very well received is various
resident groups and/or generation centres in our
residential complexes, offering all manner of social and
cultural events and amenities such as senior citizen
afternoons, lunches, homework supervision, open youth
gatherings, girls’ get-togethers, sporting activities and
foreign language courses.
At some residential complexes, tenants also have access
to communal rooms that they are welcome to use
for joint parties or birthdays, etc. In addition, GWG
München organises various tenants’, children’s and
summer parties at its housing complexes.
To reinforce the rights of children and their families,
together with Munich City Hall’s Child Officer Agency
and the “Hadern Children’s Health and Exercise” contact
group, GWG München developed Child-friendly Rules

for Residents as a supplement to the regular Rules for
Residents, and presented them to the public in late
July 2009. By introducing the Child-friendly Rules for
Residents, we expect to improve the basic conditions for
child-friendly and family-friendly development.
Corporate Social Responsibility Report 2009
within the flat. Apart from outpatient nursing services
and domestic care, the range of services includes
meals-on-wheels and day-structuring measures at
old-age and service centres. When these services are
accessed, the respective social institution charges a
reasonable and acceptable fee.

Senior citizens’ and disabled access flats On top of that, GWG München operates community
homes for residential groups of senior citizens
GWG München regards it as a pressing duty in this day distributed throughout the urban area. In 2009 it
and age to develop and put new methods of providing handed over a special community home for dementia

housing and caring for the elderly into practice. GWG
München’s “WGplus – Communal Living plus Service”
scheme provides extra-care housing in old age.
In 2008, GWG München concluded co-operation
contracts with social institutions for its entire stock of
rented accommodation. This enables tenants to access a
large number of very different services in the vicinity of
their home at any time. The aim is to organise assistance
GWG München
sufferers in which they can lead a normal, self-deter-
mined life.
With new buildings, and when buildings are upgraded,
only barrier-free flats accessible by lifts are constructed
wherever possible. The basic aim strives towards
barrier-free floor-plan solutions. The housing stock
also includes flats specially equipped for wheelchair
residents. 7

Average area by type of flat

Total housing stock 2009 2008 2007

Average Average Average
m2 m2 m2 m2 m2 m2
1-room flat 108,018.11 36.37 109,099.86 36.02 109,369.31 35.80
2-room flat 428,782.88 47.67 430,081.04 47.49 433,531.54 47.42
3-room flat 427,527.20 68.08 421,843.29 67.90 419,262.25 67.79
4-room flat 186,465.69 85.03 184,584.38 84.94 176,002.02 84.66
5-room flat 10,073.80 107.17 10,283.81 106.02 9,779.32 105.15
More than 5 rooms 3,522.29 73.88 3,387.95 72.08 3,339.81 75.90
Total 1,164,389.97 56.53 1,159,280.33 56.24 1,151,284.25 55.89

Of which privately 2009 2008 2007

financed Average Average Average
m2 m2 m2 m2 m2 m2

1-room flat 74,866.54 35.13 78,496.60 35.07 81,764.85 34.94

2-room flat 244,566.28 47.69 247,925.17 47.41 254,778.31 47.36
3-room flat 212,848.13 65.69 211,944.68 65.42 216,546.41 65.24
4-room flat 62,887.97 82.53 61,840.80 82.56 62,154.61 82.43
5-room flat 5,398.66 110.18 5,398.66 110.18 5,285.35 110.11
More than 5 rooms 2,411.35 66.98 2,411.35 66.98 2,538.29 68.60
Total 602,978.93 53.13 608,017.26 52.68 623,067.82 52.45

Of which assisted 2009 2008 2007

Average Average Average
m2 m2 m2 m2 m2 m2
1-room flat 33,151.57 39.51 30,603.26 38.72 27,604.46 38.64
2-room flat 184,216.60 47.64 182,155.87 47.59 178,753.23 47.50
3-room flat 214,679.07 70.62 209,898.61 70.60 202,715.84 70.73
4-room flat 123,577.72 86.36 122,743.58 86.20 113,847.41 85.92
5-room flat 4,675.14 103.89 4,885.15 101.78 4,493.97 99.87
More than 5 rooms 1,110.94 92.58 976.60 108.51 801.52 114.50
Total 561,411.04 60.70 551,263.07 60.77 528,216.43 60.64
8 Protection of the Environment
Energy consumption and greenhouse gas emissions
As a local authority housing association we feel an
obligation towards making a valuable contribution
to reducing CO2 emissions, and thus to the benefit
of our environment. That is why for many years
GWG München has been deliberately addressing
the issue of “Energy-efficient Housing and
Building” for many years, and does its utmost to
limit the energy demand to the absolute minimum
required while continually reducing CO2 emissions.
Some 78% of GWG’s own housing stock have gas-
fired or district central heating and about 3% are
supplied solely from self-contained gas heating.
One single housing complex of 40 flats runs solely
on electric night-storage heaters. In some build-
ings, and sometimes even in the same flat, differ-
ent forms of heating are used: self-contained gas
heating, electric night-storage heating, gas burn-
ers, fuel-oil heaters and coal-burning stoves. This
type of heating, which accounts for just under 20%
of the housing stock, is called a “mixed solution”.
GWG München has been undertaking new activi-
ties to tackle the questions of energy efficiency
and saving resources. GWG München documents
its energy-efficient measures and their impact in its
annual energy report.
Die Aktivitäten der GWG München sind dabei vielfältig:
GWG München’s activities are manifold in this respect:
with its new-build and modernisation measures, GWG
München is currently achieving figures that are even
30 per cent lower than laid down in the Energy Savings
Regulation (EnEV). Even more stringent criteria are
being applied to measures currently being planned.
New buildings will meet the KfW Efficiency House
55 Standard and, if economically feasible, Passive House
Standard; upgrades in the housing stock will meet
the KfW Efficiency House 70 Standard.
GWG München has achieved considerable energy
savings over the years with energy improvements in the
housing stock. In the course of implementing the Small
Heating System Regulation alone, GWG München
installed a total of 105 heating systems with condensing
gas boilers or converted them to district heating
between 1998 and 2002. GWG München achieved
further energy savings through measures to improve the
value of the housing stock.
Energy savings of more than 50% of the heating
demand can be achieved through insulation measures
on façades, basement ceilings and loft/attic ceilings.
Replacing windows in the existing stock of buildings
also reduces pollutant emissions.
Back in 1996 GWG
München constructed
a low-energy house in
Ganghoferstraße.

In pilot projects and model projects, GWG München is
also actively involved in developing new environmen-
tally-friendly, energy-efficient technologies.
The success of energy-efficient measures is documented
in the CO2 savings compared to the stipulations of the
Kyoto Protocol. According to the Protocol, German
households must cut their annual CO2 emissions by
12 per cent of the comparison figure in 1990 by the
year 2012. GWG München has already manifestly
exceeded this in its own housing stock. Assuming that
Corporate Social Responsibility Report 2009
the floor area has not increased since 1990, in terms of
pollutant emissions, this equates to a saving of 33.5 per
cent. Taking into consideration the additional new floor
space constructed since 1990, the saving is still 25.5 per
cent of final energy in absolute terms.
Over this period the actual CO2 savings are about
20,000 tons a year. That corresponds with a gas volume
of some 800 million balloons, or more than 3 times the
volume of the Allianz Arena.

GWG München
Energy consumption and greenhouse gas emissions

Energy consumption classes 2009* CO2 emissions 2009* 9

Total housing stock Total housing stock
between 0 and 50 kWh/m2/year 0.00% between 0 and 5 CO2/m2/year 0.00%

between 51 and 90 kWh/m2/year 1.00% between 6 and 10 CO2/m2/year 0.00%

between 91 and 150 kWh/m2/year 23.60% between 11 and 20 CO2/m2/year 24.40%

between 151 and 230 kWh/m2/year 52.80% between 21 and 35 CO2/m2/year 55.40%

between 231 and 330 kWh/m2/year 17.60% between 36 and 55 CO2/m2/year 18.20%

between 331 and 450 kWh/m2/year 4.50% between 56 and 80 CO2/m2/year 1.30%

451 kWh/m2/year and more 0.50% CO2/m2/year and more 0.70%

Average consumption kWh/m2 a 185.20 Average emissions kg CO2/m2 a 40.6

* The figures were ascertained in 2009, but relate to

consumption in 2008.
10 Promoting Long-term Economic
Sustainability
Proportion of renovated and modernised flats
With new-build flats, comprehensive and energy-saving
upgrades, and its involvement in model projects, GWG
München encompasses the entire spectrum of the local
authority provision of housing. We also regard these
investments in our housing stock as the prerequisite for
the sustainable development of the existing stock and
thus for competitiveness in the property market.
A major component of our building programme is the
comprehensive upgrading of existing buildings and
residential complexes. We primarily achieve this with
funding from Munich City Hall. In 2009, we comprehen-
sively upgraded 50 stove-heated flats, creating from
them 34 contemporary flats equivalent to new-build
status. In addition, we constructed 16 new-build flats by
adding storeys and extending attics.
During the upgrading work, some of the tenants were
put up in temporary replacement/alternative accommo-
dation. The buildings were gutted and fitted with a
central heating system. The building services were
overhauled, and the thermal insulation meets the
requirements of the KfW programme to fall below the
EnEV. Along with changes to the ground plans, lifts
were upgraded and contemporary flats once again
created so that, under extensive compliance with DIN
18025 Part 2 as barrier-free accommodation, they
enable the residents to lead a self-determined life up
until a ripe old age.
A special modernisation project at the moment is the
zero-emission house in Lilienstraße Nord. With the
support of the Federal Ministry of Economics and
Technology under the nationwide research initiative
EnEff:Stadt (research into the energy-efficient city), the
idea is to create a balanced energy footprint through
a highly effective building envelope combined with
innovative building technology. The energy supplied for
heating the hot water and drinking water is to be kept
to a minimum, and produced in the same magnitude
in the residential complex as electrical energy by photo-
voltaics, so that there are no additional CO2 emissions.
GWG München is carrying out further building measures
for saving energy under its structural upgrading of the
housing stock. These measures include applying heat
insulation to the façade, roof, basement ceilings, and
replacing windows. During these building measures, the
tenants remain in their flats. In 2008, 131 flats were
brought up to the EnEV Standard in terms of energy.
Another field of operation in saving energy is renovating
heating systems. GWG München currently has about
three central heating systems renovated in the housing
stock each year. From 1998 to 2004, a total of 105
heating systems with electric water heating had to be
renovated because of the stipulations of the Small
Heating System Regulations. In total, GWG München
now has 310 heating systems (gas and district heating)
in the housing stock. A further eight heating systems are
operated by outside operators on a contracting basis.

Annual investments in new buildings
In 2009, GWG München completed 209 new-build flats
completed (16 of them by adding storeys and extending
attics) and 149 existing stove-heated flats demolished.
New buildings are erected both on greenbelt sites and
on developed sites. This entails demolishing and then
re-building as well as adding storeys within the scope of
modernisation projects. The demolished buildings are
mainly those with a poor building structure and build-
ings with no standardised energy supply.
Corporate Social Responsibility Report 2009
demand to be cut to 15 kwh/m² per living area. This
equates to an energy saving of about 77%. The building
is equipped with centrally controlled living space
ventilation with heat recovery. This additionally performs
the function of heating the building. The heating is
backed up by a thermal solar system for heating water.
Since Munich City Hall opened the Energy Saving
Funding Scheme (FES) for GWG in February 2009,
GWG has applied for this funding for every new
building project under consideration. All these new

GWG München
projects are being planned in the KfW Efficiency House
One special building project is currently a new building 55 Standard (formerly: KfW 40 Standard) or the
in passive house construction type in Harthof, in which above-mentioned project in the Passive House Standard.
13 privately financed rented flats are being built. A
quality-insulated, impermeable building envelope, an
optimum ratio of outside wall to building volume, and
use of gained solar heat enable the annual heating

11

Proportion of annually renovated/modernised flats

2009 2008 2007

Number of flats 454 214 127

Anteil in Prozent des Gesamtbestandes 2.20% 1.03% 0.61%

Development of major modernisation expenditure per flat over a 5-year-period

2005-2009 2004-2008 2003-2007

Investments 50,400 c/flat 58,200 c/flat 50,600 c/flat

Annual investments in new buildings

2009 2008 2007

New buildings c 22,758,548 c 23,519,157 c 37,840,488

Purchases c 11,535,335 c 165,600 c 517,500

Total g 34,293,883 g 23,684,757 g 38,357,988

12 Corporate Management
Measures to increase tenant satisfaction
GWG München’s commitment does not stop at giving
the tenant the key to the flat. Far from it: in terms of
social management, GWG München’s expertise is
multifaceted. In close collaboration with the appropriate
offices of Munich City Hall, GWG München strives to
lend intensive assistance to its tenants, and over the
years has continually increased assistance to tenants in
the housing complexes. In 2009, for instance, it set
up an organised and anonymous debtor advice service
for every tenant through a joint-venture partner that
renders its services promptly and free of charge. GWG
München assists its joint-venture partner with low flat-
rate costs.
Since November 2008, four GWG München employees
have been given “sandwich course” training to
become mediators. Having successfully completed this
professional training in April 2010 they are now able to
help tenants in conflict situations and lend assistance.
At present, although there is no reliable data with
which we can show our tenants’ satisfaction with our
housing industry services, the signals we are receiving
are thoroughly positive.
Signs of satisfied tenants include a low fluctuation rate,
a high number of applicants and a very low number
of complaints from tenants, which are systematically
recorded and evaluated using a complaint management
system. For the first time, GWG München has planned
a tenant survey for 2010, intended to provide more
detailed assessments of tenant satisfaction and thus
create the basis for increasing tenant satisfaction even
further.
Promoting transparency
Transparency is an important feature of the corporate
policy for GWG München management.
For example, the Intranet – as an in-house information
and communication network – represents the official
information medium for employees. Each employee
has the opportunity to find out about the latest
announcements as well as company rules and regula-
tions published on the Intranet.
Besides access to all company rules, regulations and
corporate information, staff members are kept
up-to-date on organisational and staff changes that
have been decided on.
In every division of the company, particular attention is
paid to the configuration of business processes and
work procedures. The aim is to constantly question
processes and procedures, to redesign them where
necessary, to document them accordingly and convey
them in a transparent way. GWG München is equipped
for the tasks the corporate housing industry will be set
in the next few years.
With the reporting system, which has been refined over
the years, Munich City Hall, as the shareholder, is
informed promptly and exhaustively of all major and
significant occurrences at GWG München. The main
mechanisms include the Annual Report, the Quarterly
Reports, the Risk Management Reports and the
Economic and Financial Plan.
GWG München is also concerned with having close
contact with the general public and tenants at all times.
For instance, in 2009 GWG München presented itself
in a total of 10 reports on the private TV channel
“München TV”, giving information about key events in
the company’s activities.

In addition, the “GWG-Journal” is published four times
a year: it is our tenant newsletter that has been going
for over 40 years, also serving as a lively forum for the
exchange of information and opinions with the tenants,
associated companies, the municipal administration and
all other interested parties.
“The GWG model
These basic principles help us, the staff of
GWG, be guided in our work and overcome
future challenges …“
Das Leitbild der GWG
Diese Leitsätze dienen uns, den
Mitarbeiterinnen und Mitarbeitern
der GWG, zur Orientierung
bei unserer Arbeit und zur Bewälti-
gung künftiger Herausforderungen.
Die GWG baut für München
Wir sind eine Wohnungsbaugesellschaft
der Landeshauptstadt München.
Seit mehr als 90 Jahren versorgen wir
Bürgerinnen und Bürger mit preiswertem
Wohnraum und wirken dabei aktiv an der
Stadtentwicklung mit.
Dabei streben wir gleichermaßen nach
technischer und sozialer Qualität.
Deshalb planen und bauen wir auch
zukunftsweisende Modellprojekte
und berücksichtigen in größtmöglichem
Umfang ökologische Werte.
Die Mitarbeiterinnen und Mitarbeiter
der GWG setzen sich ein
Unsere Leistungen sind transparent und
effizient.
Wir arbeiten ziel- und prozessorientiert
und legen auf nachhaltige Wirtschaftlich-
keit Wert. Neuen Entwicklungen und Her-
ausforderungen stellen wir uns.
Wir nutzen und fördern unsere eigenen
Lern- und Leistungspotenziale, wobei wir
jedoch das individuelle Leistungsvermö-
gen angemessen berücksichtigen.
Berechtigte Kritik greifen wir auf und ler-
nen gemeinsam aus Fehlern.
Wir sorgen für Chancengleichheit von
Frauen und Männern und fördern die
Vereinbarkeit von Beruf und Familie.
Corporate Social Responsibility Report 2009
GWG München
Wir arbeiten vertrauensvoll, offen,
fair und mit Respekt voreinander.
Das Gleiche gilt auch für den Umgang
mit unseren Kunden und Geschäfts-
partnern.
Wir lösen unsere Aufgaben engagiert,
qualifiziert und verantwortungsbewusst.
Die Führung ist kooperativ und delegiert
13
Kompetenz, um Eigenverantwortung zu
fördern.
Die GWG sorgt für ihre Mieterinnen
und Mieter
All unsere Aktivitäten bauen wir auf
Kontinuität, Langfristigkeit und Vertrauen
auf. Wir bieten eine breit gefächerte
Kompetenz und legen großen Wert auf
soziales Engagement.
Mit den sozialen Dienststellen Münchens
arbeiten wir eng zusammen, um unsere
Mieterinnen und Mieter intensiv betreuen
zu können.
Wir stellen Gemeinschaftseinrichtungen
zur Verfügung, fördern gemeinschafts-
bezogene Aktivitäten und Eigeninitiativen
und sorgen so für eine starke Identifika-
tion der Mieterinnen und Mieter
mit ihrem unmittelbaren Wohnumfeld.
Wir haben viele Stärken
Vor allem wir, die Mitarbeiterinnen
und Mitarbeiter, machen uns für
die GWG und ihre Grundsätze stark –
und dies mit Herz und Verstand.
GWG München
Heimeranstraße 31
80339 München
Tel: 089 55114-0
Fax: 089 55114-209
info@gwg-muenchen.de
www.gwg-muenchen.de
Die GWG Gemeinnützige
Wohnstätten- und
Siedlungsgesellschaft mbH
ist eine Wohnungsbaugesellschaft
der Landeshauptstadt München
14 Staff Management
Our staff
GWG München attaches great value to qualified staff.
That is why under its staff development strategy, the
“Personnel Management” department provides suffi-
cient resources for the further and professional training
of employees every year. Besides measures to keep up
with the required specialist knowledge, GWG München
is also involved in training measures not organised by
the employer, such as sandwich courses on Business
Administration and for the Management Assistant in
Property qualification etc.
Additional further and professional training measures
are also available in the training to become a Manage-
ment Assistant in Property (every year GWG München
offers four training posts). For instance, parallel to the
Vocational School and to deepen their theoretical
knowledge, the trainees are offered study guides by the
EBZ (the Housing and Property Centre’s European Centre
of Education and Training) Bochum over a period of two
years.
On a voluntary basis, the GWG München trainees are
given the opportunity, as part of a nationwide exchange
of trainees between major housing companies, to gain
an insight between a period of two and three weeks
into the ways other companies work.
Strategies for promoting health and the
compatibility of family and job
Equal opportunities for men and women, and promo-
ting the compatibility of job and family, are anchored
in the GWG München model as corporate principles.
Under the current company agreement, for instance,
every employee can choose his/her working hours
flexibly within the specified general working hours
between 06.00 and 20.00 Monday to Friday under the
existing Working Hours Regulations (observing the
Working Hours Act), provided company circumstances
allow. Flexitime is also possible (without capping).
Moreover, since various forms of part-time models are
applied at GWG München, every employee has the
chance to arrange his/her working hours in accordance
with his/her individual needs.
Company reintegration measures following longer
periods of illnesses are also available, as are check-ups
by the company doctor and vaccinations, etc.
Management with appraisals and agreed targets
“The aim of motivating staff and management geared
towards strategic goals is to improve performance and
make the company more successful.” These are the
aims of § 18 of the TVöD (Public Service Collective
Agreement). With a system of performance-related pay,
yet to be developed, employees are paid a performance-
related extra in addition to their normal pay, currently
totalling 1.25% of the previous year’s regular monthly
pay of all employees paid in line with the collective
agreement.

The enthusiasm for this collective agreement innovation
was not without reservations. As we understand it,
many companies took the easy way out and distributed
the bonus pot – to be distributed in accordance with the
collective agreement – on the “a little bit for everyone”
principle. In these cases, there was no performance-
related differentiation.
However, the GWG München management decided to
do a proper job from the outset. It drew up a detailed
working paper as the mission basis for a project group
Corporate Social Responsibility Report 2009
represented as a points system and recorded in various
documents. This model forms the basis for the extra
performance-related distribution of bonuses to GWG
München staff.
The provisions of the Collective Agreement are not
easy to deal with, but do offer the opportunity, with
manageable effort, to further develop the corporate
management mechanisms further and achieve a new
quality of management.

headed by the Head of the “Personnel Management”
department. The project group was assisted by an
external consultant with regard to content and method.
The result was a model combining annual agreed
targets (as a rule, three targets for each employee) and
a systematic performance rating with 13 criteria,
GWG München
This mechanism has been applied by the GWG
München managers since 2008. It remains to be
seen whether the expectations of this management
mechanism will be met. GWG München will consider
the results after an introductory period of about three
years.

15
Breakdown of staff by type of employment

2009 2008 2007

Permanent 91.02% 89.76% 91.44%

Time-limited 4.17% 3.75% 2.40%

Temporary work 0.00% 0.00% 0.00%

Trainees 3.85% 3.75% 3.42%

Minijob/secondary job 0.96% 2.74% 2.74%

Eine Investition in die Zukunft:

Jedes Jahr stellt die GWG München vier Ausbildungsplätze

als Immobilienkauffrau/Immobilienkaufmann zur Verfügung.
 Tables of EURHO-GR®Grid indicators

1. Promoting local social balance

Providing housing in accordance with local demand

Average area per type of flat SOC 1.1

Total housing stock 2009 2008 2007

Average Average Average
m2 m2 m2 m2 m2 m2
1-room flat 108,018.11 36.37 109,099.86 36.02 109,369.31 35.80
16 2-room flat
3-room flat
428,782.88
427,527.20
47.67
68.08
430,081.04
421,843.29
47.49
67.90
433,531.54
419,262.25
47.42
67.79
4-room flat 186,465.69 85.03 184,584.38 84.94 176,002.02 84.66
5-room flat 10,073.80 107.17 10,283.81 106.02 9,779.32 105.15
More than 5 rooms 3,522.29 73.88 3,387.95 72.08 3,339.81 75.90
Total 1,164,389.97 56.53 1,159,280.33 56.24 1,151,284.25 55.89

Of which privately 2009 2008 2007

financed Average Average Average
m2 m2 m2 m2 m2 m2

1-room flat 74,866.54 35.13 78,496.60 35.07 81,764.85 34.94

2-room flat 244,566.28 47.69 247,925.17 47.41 254,778.31 47.36
3-room flat 212,848.13 65.69 211,944.68 65.42 216,546.41 65.24
4-room flat 62,887.97 82.53 61,840.80 82.56 62,154.61 82.43
5-room flat 5,398.66 110.18 5,398.66 110.18 5,285.35 110.11
More than 5 rooms 2,411.35 66.98 2,411.35 66.98 2,538.29 68.60
Total 602,978.93 55.13 608,017.26 52.68 623,067.82 52.45

Of which assisted 2009 2008 2007

Average Average Average
m2 m2 m2 m2 m2 m2
1-room flat 33,151.57 39.51 30,603.26 38.72 27,604.46 38.64
2-room flat 184,216.60 47.64 182,155.87 47.59 178,753.23 47.50
3-room flat 214,679.07 70.62 209,898.61 70.60 202,715.84 70.73
4-room flat 123,577.72 86.36 122,743.58 86.20 113,847.41 85.92
5-room flat 4,675.14 103.89 4,885.15 101.78 4,493.97 99.87
More than 5 rooms 1,110.94 92.58 976.60 108.51 801.52 114.50
Total 561,411.04 60.70 551,263.07 60.77 528,216.43 60.64

Growth of the company’s rented accommodation SOC 1.3

Increase 2009 2008 2007

Total number of flats 20,590 20,612 20,597

Increase in flats in % -0.10% 0.07% 0.55%
Area 1,164,389 m² 1,159,280 m² 1,151,284 m²
Increase in area in % 3.85% 3.75% 3.42%
 Corporate Social Responsibility Report 2009
Flats sold SOC 1.4

Sales 2009 2008 2007

Number of flats 0 1 3
% flats in proportion
to the total housing stock 0.00% 0.00% 0.01%
Area 0.00 m² 89.81m² 234.52 m²
% area in proportion to the total area 0.00% 0.01% 0.02%

GWG München
Breakdown of the types of flat by rent levels SOC 2.1

Privately financed 2009 2008 2007

m2 m2 m2

Rent up to 4.00 g/m2 54,110.14 54,366.77 61,540.41

Rent between 4.01 g/m2 and 6.00 g/m2 249,396.45 260,237.81 266,744.10
Rent between 6.01 g/m2 and 8.00 g/m2 261,197.56 257,592.84 259,177.61
Rent between 8.01 g/m2 and 10.00 g/m2
Rent from 10.01 g/m2
26,256.62
12,018.16
24,194.18
11,625.66
24,194.18
11,411.52
17
Total 602,978.93 608,017.26 623,067.82

Assisted 2009 2008 2007

m2 m2 m2

Rent up to 4.00 g/m2 29,611.47 33,705.39 33,705.39

Rent between 4.01 g/m2 and 6.00 g/m2 414,553.47 411,407.92 400,469.04
Rent between 6.01 g/m2 and 8.00 g/m2 73,792.53 74,262.07 74,262.07
Rent between 8.01 g/m2 and 10.00 g/m2 43,453.57 31,887.69 19,779.93
Rent from 10.01 g/m2 0.00 0.00 0.00
Total 561,411.04 551,263.07 528,216.43

Rent, utilities and other charges

Development of utilities and other charges SOC 2.2

Change in utilities and other charges 2009 2008 2007

Total housing stock c 0.06 per m² c 0.17 per m² c 0.09 per m²

New buildings - - -
Total housing stock 1.86% 5.56% 3.03%
New buildings - - -

Rental cost development SOC 2.3

Rental increase 2009 2008 2007

Total housing stock 2.16% 2.77% 5.03%

New buildings - - -

Proportion of utilities and other charges/rent SOC 2.4

Utilities and other charges/rent 2009 2008 2007

Total housing stock 36.47% 36.53% 36.00%

Privately financed – – –
Assisted – – –
 Social mix

Percentage of internal moves within the rented space provided SOC 3.1

Tenant change 2009 2008 2007

Total number of internal moves – – –

Total number of tenant changes 1,407 1,488 1,566
% – – –
Number of assisted internal moves – – –
Total number of assisted tenant changes – – –
% – – –
Number of privately financed internal moves – – –
Total number of assisted privately financed
tenant changes– – –
% – – –

18
Anti-discrimination policy in flat occupancy SOC 3.2

GWG München ensures the secure and socially responsible provision of housing for a broad range
of the population. Occupancy is always discrimination-free and is guided by the principles of the
“Munich mix”, i.e. maintaining a broad spread of income groups with corresponding housing available,
including in new building areas.

Proportion of tenants that receive supplementary benefits/support to pay

Budgetverteilung
their rent, utilities für
andsoziale Unterstützung
other charges SOC 3.3
SOC 5.1

Welfare beneficiaries 2009 2008 2007

GWG München – – –
City of Munich – – –
Bavaria – – –

Promoting social cohesion

Description of measures and initiatives to promote social cohesion

and evaluation of the results SOC 4.1

In the last three years, tenant satisfaction and customer loyalty has increased, particularly due to:
the tenant newsletter, regular TV reports, involvement in public events, tenants’ parties, refurbishing
children’s playgrounds, introducing “Child-friendly Rules for Residents”, active conflict management
by employing social education workers and training mediators, debt advice, new models of housing
for all forms of living, multi-generational housing to promote stable neighbourhoods and “Social City”
projects.

Social benefits for tenants

Budget distribution for social benefits SOC 5.1

Costs 2009 2008 2007

GWG’s own staff (salaries) – – –

External third parties – – –
Donations c 18,200 c 16,800 c 14,000
Total g 18,200 g 16,800 g 14,000
 Corporate Social Responsibility Report 2009
Flats adapted to the needs of senior citizens and the disabled

Percentage of flats adapted to the needs of senior citizens and the disabled
in the total housing stock SOC 6.1

2009 2008 2007

Percentage 23.58% 22.62% 21.31%

GWG München
Security in the complex

Principles and results of the security policy SOC 7.1

2009 2008 2007

Tenants that feel safe – – – 19

Proportion of the tenants surveyed to the
total housing stock – – –

2. Protection of the Environment

Energy

Energy consumption and greenhouse gas emissions ENV 2.1

Classes of energy consumption 2009 * 2008 2007

Total st. New-b. Offices Total st. New-b. Offices Total st. New-b. Offices
between 0 and 50 kWh/m2/year 0.0% – – – – – – – –
between 51and 90 kWh/m2/year 1.00% – – – – – – – –
between 91and 150 kWh/m2/year 23.60% – – – – – – – –
between 151and 230 kWh/m2/year 52.80% – – – – – – – –
between 231and 330 kWh/m2/year 17.60% – – – – – – – –
between 331and 450 kWh/m2/year 4.50% – – – – – – – –
451 kWh/m2/year and more 0.50% – – – – – – – –
Average consumption kWh/m2 a 185,20 – –
Median consumption – – –

CO2-emissions 2009 * 2008 2007

Total st. New-b. Offices Total st. New-b. Offices Total st. New-b. Offices
between 0 and 5 CO2/m2/year 0.00% – – – – – – – –
between 6 and 10 CO2/m2/year 0.00% – – – – – – – –
between 11and 20 CO2/m2/year 24.40% – – – – – – – –
between 21and 35 CO2/m2/year 55.40% – – – – – – – –
between 36 and 55 CO2/m2/year 18.20%
between 56 and 80 CO2/m2/year 1.30% – – – – – – – –
81 CO2/m2/year and more 0.70% – – – – – – – –
Average emissions kg CO2/m2 a 40.6 – –
Emission years kg CO2/m2/year – – –

* The figures were ascertained in 2009, but relate to consumption in 2008.

Proportion of renewable energies in the company’s energy consumption ENV 2.2a

Renewable energies 2009 2008 2007

GWG München’s total consumption 201 million kWh – –

Of which renewable energies – – –
 Greenhouse gases/Transport

CO2 emissions from company vehicles ENV 2.3

2009 2008 2007

CO2 emissions 12.7 t 13.9 t 12.8 t

Kilometrage 89,172 km 93,092 km 90,152 km

Water

Total savings expected from installing water-saving systems and rainwater

collection systems in the total housing stock ENV 3.2

20 2009 2008 2007

Total housing stock 100 m3 100 m3 100 m3

New buildings 100 m3 100 m3 100 m3

3. Promoting long-term economic sustainability

Managing existing property

Proportion of annually renovated/upgraded flats ECO 1.1

2009 2008 2007

Number of flats 454 214 127

Percentage of the total housing stock 2.20% 1.03% 0.61%

Development of major modernisation expenditure per flat

over a 5-year period ECO 1.2

2005-2009 2004-2008 2003-2007

Investments 50,400 c/flat 58,200 c/flat 50,600 c/flat

Vacancy rate subdivided into reasons for vacancy ECO 1.3

Vacancy 2009 2008 2007

% % %
Technical 0.1 0.1 0.1
Less than 3 months 0.7 0.6 0.7
More than 3 months 0.0 0.0 0.0
Total vacancy 0.8 0.7 0.8
 Corporate Social Responsibility Report 2009
Local economic system

Income from activities distributed to stakeholders ECO 2.1

Stakeholder 2009 2008 2007

g % of total g % of total g % of total

Salaries 16,217,978 10.86 16,332,407 11.95 15,173,789 10.32

Suppliers and
service providers 113,589,932 76.06 101,770,166 74.44 111,960,845 76.14

GWG München
Taxes 2,911,769 1.95 2,923,458 2.14 2,877,527 1.96
Interest and costs of
transactions 16,623,162 11.13 15,691,871 11.47 15,920,669 10.83
Distribution 0.00 0.00 0.00 0.0 1,109,000 0.75
Total 149,342,841 100 136,717,902 100 147,041,830 100

Annual investments in new buildings ECO 2.2

21
2009 2008 2007
g g g
New buildings 22,758,548 23,519,157 37,840,488
Purchases 11,535,335 165,600 517,500
Total 34,293,883 23,684,757 38,357,988

4. Promoting responsible corporate management and dialogue with stakeholders

Exchange with the tenants and tenant satisfaction

Number of tenants’ meetings financed or organised by the company

to promote dialogue GOV 1.1

2009 2008 2007

Tenants’ meetings 4 4 3

Results of tenant satisfaction surveys GOV 1.2

2007-2009 2006-2008 2005-2007

Tenant satisfaction – – –

Plan of action to increase tenant satisfaction GOV 1.3

Tenant survey in 2010, further development of the housing stock, new models of housing for all forms
of living (WGplus – community flats for senior citizen groups, residential groups for dementia sufferers),
multi-generational housing to create stable neighbourhoods and resident structures, extensive staff
training on “Social Integration, Individual Assistance and Conflict Management through Social
Education Workers”, holding tenants’ parties, making living environment improvements, conducting
model projects and pilot projects.
 Organisations, associations, ...

Number of ongoing agreements with organisations and tenant associations

(description and financial contribution) GOV 2.1

2009 2008 2007

Topic Organisation Donat./ Outgoings Hrs Donat./ Outgoings Hrs Donat./ Outgoings Hrs
grant grant grant
g g g
VdW Bayern 49,943.18 48,432.74 43,270.29
GdW German
Housing Industry
Association 28,552.40 25,629.20 26,156.60

22 Promoting transparency

Is a Code of Ethics practised by the company? GOV 3.1

Results 2009 2008 2007

Topics dealt with (Yes/No) Preparation planned Standard Operating Standard Operating
for the introduction Procedure to prevent Procedure to prevent
of a comprehensive corruption now in corruption drawn up.
Compliance Guideline. place.
Rules for supervisory board Yes Yes Yes
Rules for staff Yes Yes Yes

Percentage of recipients of information in

the last three years 2007-2009 2006-2008 2005-2007

Staff/Management 100% 100% 100%

Is there a Strategy Paper (the company’s purpose and aims) and Assessment? GOV 3.2

Results 2009 2008 2007

Strategy Paper (Yes/No) Yes Yes Yes

Description of the aims Based on the aims of Based on the aims of Based on the aims of
Munich City Hall as Munich City Hall as Munich City Hall as
the sole shareholder, the sole shareholder, the sole shareholder,
further corporate further corporate further corporate
aims are derived and aims are derived and aims are derived and
broken down to the broken down to the broken down to the
staff level. staff level. staff level.
Assessment (Yes/No) Yes Yes Yes
Results of the assessment An assessment of aims An assessment of aims An assessment of aims
achieved is carried out achieved is carried out achieved is carried out
every year. every year. every year.
 Corporate Social Responsibility Report 2009
5. Responsible staff management and staff development

Staff

Breakdown of staff by type of employment HR 1.1

1 year 2009 2008 2007

% % %

GWG München
Permanent 91.02 89.76 91.44
Time-limited 4.17 3.75 2.4
Temporary work 0.0 0.0 0.0
Trainees 3.85 3.75 3.42
Mini-job / secondary job 0.96 2.74 2.74

3-year period 2009 2008 2007

% % % 23
Permanent – – –
Time-limited – – –
Temporary work – – –
Trainees – – –
Mini-job / secondary job – – –

Breakdown of professional training hours per year and outlay on

continuing professional training by category of employee HR 1.2

Salary group 2009 2008 2007

Management – – –
– – –
Staff 5,370 h 4,600 h 3,320 h
c 242,223 c 182,533 c 168,164
Total 5,370 h 4,600 h 3,320 h
g 242,223 g 182,533 g 168,164

Strategy for promoting health and the compatibility of family and job HR 2.1

– Flexible working hours scheme

– Granting part-time jobs in accordance with the employees’ needs
– Helping employees search for places at crèches, etc.
– Arranging check-ups by the company doctor
– Supporting sporting activities, e.g. taking part in the Munich Company Run
– Assisting with the search for housing

Job satisfaction

Degree of staff satisfaction HR 2.2

2009 2008 2007

Degree of staff satisfaction – – –

 Ongoing improvement of working conditions

Time lost through absenteeism caused by accidents at work,

sickness and stress due to work HR 2.3

2009 2008 2007

Days of absence 4,344 days 3,288 days 4,186 days

Absence rate 6.01% 4.64% 6.07%

Promoting diversity and fairness among staff

Breakdown of staff and salaries by category and gender HR 3.1

24 Anteil 2009
%
2008
%
2007
%

Pay scale group AT 0.96 1.37 1.37

Women
Men 100.00 100.00 100.00
Pay scale group 6 4.17 4.44 4.45
Women 15.38 15.38 15.38
Men 84.62 84.62 84.62
Pay scale group 5 48.72 45.73 43.84
Women 50.00 46.27 48.44
Men 50.00 53.73 51.56
Pay scale group 4 29.80 32.42 34.93
Women 25.81 27.37 28.43
Men 74.19 72.63 71.57
Pay scale group 3 10.26 9.22 8.90
Women 3.13 3.70 3.85
Men 96.87 96.30 96.15
Pay scale group 2 2.24 3.07 3.09
Women 28.57 22.22 22.22
Men 71.43 77.78 77.78
Pay scale group Trainees 3.85 3.75 3.42
Women 75.00 81.82 80.00
Men 25.00 18.18 20.00
Total 100.00 100.00 100.00

Special employment relationships HR 3.2

Type of contract 2009 2008 2007

% % %

Physically challenged staff – – –

Best Agers / 55+ – – –
Trainees 3.85 3.75 3.42
Long-term unemployed – – –
Work experience year – – –
Re-training – – –
Total

Procedure
Accuracy of the data collection
The data stated in the report basically relates to
GWG München as an individual company, without the
Group subsidiaries.
GWG München gathered the data internally. This
in-house data is the basis for the detailed parts of the
text in this report. Part of the data could only be
collected using restrictive assumptions that are not
documented in the table part.
Explanatory Notes on the Indicators
SOC 1.1:
Average area per type of flat
GWG München has a sizeable number of flats with
what are called “half-rooms” (less than 10 m² floor
space). In each case, these have been considered as one
room flats in the table.
SOC 2.2:
Development of utilities and other charges
The data was gathered on the basis of all the heating
and running costs (including caretaker costs) reported in
the Profit & Loss Account.
SOC 2.3:
Rental increase development
The rental increase rate relates to the entire housing
stock; for technical reasons it is not possible to break it
down into privately financed or assisted housing stock.
SOC 2.4:
Utilities and other charges/Rent
For technical reasons it is not possible to break this
down into privately financed or assisted housing stock.
SOC 3.3:
Proportion of tenants that receive supplementary
benefits/support to pay their rent, utilities and
other charges.
GWG München deliberately does not gather data on
the proportion of tenants that receive supplementary
benefits.
SOC 6.1:
Proportion of flats adapted to the needs of senior
citizens and the disabled in the total housing stock.
Due to the lack of an exact definition of the term, under
“flats adapted to the needs of senior citizens and the
disabled” we have included every flat that is low-barrier
and accessible by lift systems.
Corporate Social Responsibility Report 2009
SOC 7.1:
Principles and results of the security policy
There is no data available on this, as there have not
been any tenant surveys to date. The first surveys are
expected to be carried out in 2010.
ENV 2.1:
Energy consumption and greenhouse gas emissions
The calculations were each based on the consumption
of final energy.
GWG München
The energy consumption of the housing stock of the
individual company GWG München was recorded
separately from the housing stock of the Group in
2009 for the first time, there are no comparable results
available for 2007 and 2008.
ECO 2.1:
Income from activities distributed to stakeholders
Salaries are stated including “social insurance
contributions” and expenditure on old-age pensions.
“Suppliers and service providers” include expenditure
on maintenance and upkeep, running costs and
expenditure on buildings costs, and other operating
expenditure.
GOV 2.1:
Number of ongoing organisations and tenant
associations.
Data was not collected on staff hours for organisations
and associations as well as in-house expenses. The
table shows only the third-party costs (members’
contributions) for the individual organisations.
HR 1.1:
Breakdown of staff by type of employment
The data relates to the situation as per 31.12 of the
year, not to average figures.
HR 1.2
Breakdown of professional training hours per year
No separate records are kept for “staff” and for
“management”.
HR 2.3:
Time lost through absenteeism caused by accidents
at work, sickness and stress due to work
All time lost through sickness is indicated; a further
subdivision by different causes of absence is not
possible.
Explanation of symbol:
– No data available
GWG München
Heimeranstraße 31
80339 München Verantwortungsbewusstes Wohnen