Professional Documents
Culture Documents
the
contents
2 Building bridges respectful
3 A word from David
3 Reflection from the chair
4 Integration update
4 Landmark diabetes study
remembered
5 Be my guest excellent
5 Facebook and Twitter – a year on
6 AHSCN conference
6 Pioneering professor makes surprise
visit
7 Civic Award for Queen Mary’s
archivist
7 Changing gear
7 Transport awareness day
8-9 Celebrating 30 years in Tooting
10 View from the top
Di Caulfeild-Stoker BUILDING BRIDGES: Elderly care staff show off the ‘blocks’ they will use to improve
team work and customer service
11 Spotlight on Paul Silke
12 Past and present – Hunter Wing
12 10:10 campaign Building bridges in elderly care
13 Simulation brings trauma to life
13 AGM respectful ‘bridge’ and the actions agreed have been
displayed in the staffroom, helping people
14 Round-up kind A presentation on the One Team to focus on the things they discussed.
from the chaplaincy project has inspired the elderly care “Communication was a key theme in the
14 Patient feedback nursing team to begin a series of discussions – most staff admitted that if
workshops looking at customer they spent more time being polite and
14 New appointment
service and communication. more considerate of their colleagues then
15 FT update
Alison Hempstead, matron for elderly care, everyone would get along better and work
15 St George’s Nurses league identified the need to address issues of more efficiently as a team. We also asked
16 HCA on wards responsible communication and teamwork between staff to focus on the trust’s values – kind,
nurses on the wards and developed the excellent, responsible, respectful – which
16 Women and children’s hospital takes ‘building bridges’ workshops, with support are key fundamentals for team working on
shape from practice educators and the training the wards.”
17 Long service dinner awards and facilities team.
“Our nurses have taken ownership of the
17 Safeguarding event “I didn’t feel that there was much unity issues raised and put into action their own
17 Mobile scanning unit around the ward between team solutions. It has helped us to get to the
18 Theatres get productive members,” says Alison, “so I went to the bottom of some of the issues on the wards
training and education team to develop a and has really improved the way people
18 Renal centre exchange programme
programme to help address issues in the communicate. It’s easy to damage the
19 Patient safety week workplace.” overall patient experience just through one
19 Hand towels initiative The workshops help staff to identify what simple incident, like poor communication.
20 Charity news good customer service is and how it is I’m hoping that the project will improve
The front page main picture shows HRH the delivered in successful organisations. They staff satisfaction and reduce complaints
Queen officially opening the Tooting site in then talk about barriers to good teamwork from patients.”
November 1980. and how these can be conquered. 90 per cent of the nurses across Caesar
Goals are identified and staff create Hawkins, Heberden and Thomas Young
the gazette is written and published by the
communications unit. The opinions expressed ‘blocks’ from the changes they’d like to wards have been on the workshops
do not necessarily represent those of make in the workplace. These blocks and others wards have taken interest,
St George’s Healthcare NHS Trust. The next represent parts of the ‘bridge’ they will so the model could be rolled out in other
edition will be published in February 2011. piece together to reach their goals. The areas soon.
If you are a staff member with a story for the
gazette, please email:
communications@stgeorges.nhs.uk
It’s easy to damage the overall patient experience just
through one simple incident, like poor communication.
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Fstaff news
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First AHSN
conference
a success
The Academic Health
and Social Care
Network (AHSN) held
its first conference in
October at St
George’s, University
of London.
The conference was
entitled Crossing
Boundaries: Networks
and Nudges. New
opportunities for joint
working between the
NHS, local government
and universities.
Presentations were
made by keynote
speakers, including
Paul Ormerod,
behavioural economist
and fellow at Durham
University, whose
books include ‘The
butterfly effect’ and
‘Why most thinks fail’
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Changing gear
delegates
prepare for the
fast lane
In October staff from the
community services
Wandsworth division came
together for the last time at the
climax of the six month
changing gear programme.
The programme, run by Adnan
PATIENT TRANSPORT: G4S, the trust's non-emergency patient transport providers, held a patient Bajwa, organisational development
transport awareness day in September. This provided an ideal opportunity for staff to find out what manager, with tutorials led by
the patient transport service entails and there was an opportunity to see the vehicles used to
transport patients. Information leaflets were also handed out
senior CSW staff, aims to arm
middle managers and senior
clinicians with the tools they need
to effectively manage change and
Civic Award for to take the next step in the careers
in the NHS into more senior
Queen Mary’s archivist positions.
Topics explored on the course
Gordon Jones, chairman of the Queen history of Queen Mary’s Hospital to included personality type, self
Mary’s Hospital archive and museum life. Without his leadership and awareness and self management,
group, was honoured by the Mayor of dedication, an important part of local coaching skills, finance and data for
Wandsworth with a Civic Award at a history could have been lost forever.” service improvement and
town hall ceremony in November. The relationships management. Those
Gordon said: “Documenting the work
award was in recognition of the taking part also worked on a
of Queen Mary’s has been a pleasure.
significant contribution he has made change project of their choice,
Since opening in 1915, the hospital
to life in the borough. which fits in with the trust’s vision
and its staff have worked continuously
In 2000 Gordon took on the task of to retain the accolade of being one of of developing a culture of employee
preserving many of the historic artefacts the best limb fitting and amputee engagement and responsibility.
and documents at Queen Mary’s as the rehabilitation centres in the world. Before being able to collect their
development of the new hospital gathered certificates, the delegates all faced
“These archives not only narrate the
pace. the daunting task of delivering a
history of a world renowned
Gordon’s work has seen the Queen Mary’s final presentation on the change
establishment, but also tell the story of
archive classified by the National Archive as project they had been working on
a small group of people, amputees, for half a year. The panel included
being of national significance, covering not whose experiences may have gone
only medical history but many aspects of Di Caulfeild-Stoker, divisional chair
unnoticed if it was not for the work of of the community services
military, social and political history. the Archive Group and its dedicated Wandsworth division, Paula Swann,
In his ten years as chairman of the archive volunteers.” NHS Wandsworth director of
and museum committee, Gordon has To find out more about the archive finance, and other senior managers,
overseen the opening of the new Queen and museum committee’s work check as well as the other 25 people on
Mary’s Hospital museum and has secured out the Queen Mary’s website the course.
funding from the Heritage Lottery Fund for www.queenmarysroehampton.nhs.uk Staff from a wide variety of
the Queen Mary’s oral history project. backgrounds took part in the
The project has seen the museum course, including therapists, health
committee interview 60 people who have visitors, specialist nurses, service
been a patient or worked at the hospital administrators and corporate staff.
during its 95 year history. The project will Di Caulfeild-Stoker said: “I feel very
draw to a close next summer, when the 60 proud that the common goal of all
recorded histories will be published on the this tremendous work is to improve
Queen Mary’s website. services for our patients. I applaud
Di Caulfeild-Stoker, divisional chair of everybody for all the time and effort
community services Wandsworth, said: “I that they have invested in this
programme, and feel sure that
am absolutely delighted for Gordon, this is
everybody who has completed the
very well deserved recognition for the
AWARD WINNER: (l-r) Mayor of course, their colleagues and our
tremendous amount of time and effort he Wandsworth Cllr Piers McCausland with patients, will reap the benefits for a
and his team have put into bringing the Gordon Jones long time to come.”
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Celebrating
Celebratin
November was a month of celebration as the trust and
university marked the 30th anniversary of St George’s move
to Tooting and an official opening by the Queen.
30
On Monday 8th November, the ingredients St George’s, University of London.
restaurant, first floor Lanesborough Wing, Staff were also invited to get more hands-on
went all 80s by offering a 1980s themed with the anniversary celebrations by entering
menu, music and staff dressed up in 80s- a photography competition, entitled St
inspired fashion. George’s – 30 years in Tooting.
500 complementary cupcakes were Although the history of St George’s
handed out to staff, students, Healthcare stretches back over
patients and visitors as they 270 years the last three
were invited to join the decades have seen both the
celebration by looking at a trust and university become
special display, charting very much part of the fabric
the life of St George’s of life in southwest London.
Healthcare NHS Trust and
The gazette’s editorial team
put out a trust-wide appeal to
find your stories and experiences
of St George’s Healthcare over the
last 30 years.
0years
ng 30 in Tooting
“When the Grosvenor Wing was in its planning
stages an on-call room was included there for some
reason, hence the additional facilities.
“During her speech, the Queen, who was the Patron
of the hospital, said how she would "miss having
her own hospital at the bottom of her garden.”
Matthew Haswell, deputy mortuary manager
cellular pathology, was born in the hospital
on 12th November 1980. He said: “Today,
I work in the mortuary in cellular pathology, after I
started work in the medical school
ten years ago.”
Robin Dobinson worked in the theatres as a
porter at Hyde Park corner, and moved to the
Tooting site when HPC closed. He recalls:
“I was the first theatre porter to collect a
patient from Nicholls ward for an operation in
Lanesborough Wing theatres, which was
reported in the local guardian.”
Robin moved from Lanesborough Wing 80s TEAM: The staff at MITIE went all out for the
theatres in 1981 to become a mortuary 1980s themed day in the ingredients restaurant
technician and today is still working at the trust as the
mortuary manager.
St George’s 1980-2010
Berit Moback, senior Macmillan nurse who works in
the palliative care team, said: “I was a student nurse
1980 St George’s at Hyde Park Corner (HPC) formally closes on 30th June
at Hyde Park and was actively involved in the campaign 1980 The Queen commemorates the transfer of services from HPC to
to keep Hyde Park open. I even have an old badge Tooting on 6th November. Lanesborough Wing opens
which reads “Stop the cuts – keep St George’s 1984 Jenner Wing added
SW1 open!”
1988 St James Wing opens following closure of the St James Hospital,
After working across southwest London, Berit returned Balham
to work at St George’s Healthcare four years ago.
1993 St George’s Group becomes St George’s Healthcare NHS Trust
Helen Greensmith, haemophilia clinical nurse specialist
has worked with the trust since 1978 when she started 1995 The Faculty of Health and Social Care Sciences is established, jointly
as a student nurse. She recalls the Queen’s visit: “I was run by Kingston University and St George’s
working in paediatrics in 1980 when the Queen came 2000 The medical school introduces MBBS Graduate Entry Programme
to open the medical school and new wing. I recall her (GEP), and new building work begins on new Atkinson Morley
visit to the children’s ward.” Wing where the NHS trust’s cardiothoracic and neurosciences
will based
2003 Atkinson Morley Wing opens following a transfer of services from
the Atkinson Morley Hospital in Wimbledon
2005 St George’s Hospital Medical School is renamed St George’s,
University of London
2009 Grosvenor Wing main entrance is refurbished in March
2009 St George’s Healthcare was named as Dr Foster’s large trust
of the year
2010 St George’s Healthcare became one of London’s four major trauma
centres (MTC) in April and one of eight hyper-acute stoke units
ROYAL ASSEMBLY: Eager staff members waiting for
for the capital
their turn to meet the Queen
now? integrating CSW with St George’s in paperwork when you become a
I am still a registered general nurse and
Healthcare will bring? manager and lose touch with what
also have an MA in marketing. I firmly
I am excited to see the benefits this happens at service level, so I am
believe that you should never stop trying
integration will bring for patients over the determined that my team and I have as
to improve your skills and push yourself
coming months and years. much contact as possible with the people
outside of your comfort zone to help your who are treating patients, service users
development. I think that integrated acute and
and clients every day.
community services will significantly
I trained at Guy’s Hospital specialising in It is important for the staff to see us out
improve care for people in Wandsworth
intensive care and cardiac nursing, working and about and to realise that although we
by providing more services in their own
my way up to nursing officer and senior spend a lot of our time behind a desk or
nurse positions. In 1990 I moved to Queen homes, reducing unnecessary admissions
to hospital and helping patients leave in meetings, we all share the same goal of
Mary’s Hospital, Roehampton to become improving patient care.
director of nursing for acute services. hospital as soon as it is safe for them to
do so.
I have held three other director of nursing What do you do to relax?
posts at the former Richmond, A more joined-up workforce will also
I’m a pretty keen golfer! I play as often as
Twickenham & Roehampton Trust, the allow us to play a greater role in
I can, and have got myself down to a 21
South West London Community Trust and preventing ill health and focus our
handicap. I like to keep active, and have
most recently Wandsworth PCT, before resources on developing integrated clinical
been known to tear up the dance floor
becoming director of provider services at teams providing even better care closer to
from time to time! I am also very excited
Wandsworth PCT in 2005. where people live. It also means a whole
about volunteering at the London
In April 2009 the provider services new world of fantastic opportunities for Olympics, it is the biggest event to hit
directorate became an autonomous staff to go and get experience in different London in my life time and I hope to be a
provider organisation in line with areas that they previously didn’t have easy part of it.
Department of Health guidance and access to.
became known as community services The key to a joined-up health and social
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Fspotlight
“Paul brought ideas across from the falls footwear on, and that commode brakes For more information contact Paul
work introduced at the Wolfson. He are always secured. Silke on ext 6500 or bleep 7933.
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a hospital
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=technology
Simulation brings
trauma training to life
Trauma staff are benefiting from a new state-of-the-art
simulation manikin, SimMan 3G, designed to teach and test
staff working with severely injured patients.
The £60,000 manikin, funded through a bid to NHS London, is
completely wireless and self contained, making it easy to transport
to a variety of settings. It is used as an educational tool to enhance
the care of patients with multiple serious injuries, allowing staff to
practice a trauma call from start to finish.
Consultant nurse in emergency care, and assistant clinical director
Heather Jarman, said: “This new technology will play a key role in
helping staff to develop the skills needed to respond to a major
trauma call. Our aim is to use the manikin to test the whole
trauma system – it is not just to teach staff how to deal with
clinical issues, we can look at how the team works together as well.
“The SimMan 3G will be programmed with real-life situations
experienced by our patients and used in a ‘mock’ trauma call; we
can video this and use the video to feedback as a training tool. DUMMY RUN: (l-r) Heather Jarman, Ben Patterson, vascular
We are very excited by this new equipment as it presents a great registrar and Natalie Holbery, lecturer practitioner in major trauma
opportunity for us to develop and test our trauma service.” care, get to grips with ‘Bob’ – a challenging patient
AGM
This year’s annual general meeting (AGM)
Presentations were given by chair Naaz
Coker; chief executive, David Astley and
director of finance, Richard Eley. The work
Bridle, clinical director, Kelvin Wright,
clinical director for the South West
London and Surrey Network and
consultant nurse in emergency care and
of the diabetes service was highlighted by
was attended by more than 150 staff, assistant clinical director Heather Jarman.
patients and foundation trust members. clinical nurse specialist Angela Flanagan
and dietitian Tutangi Amataiti. Diabetes The evening ended with the presentation
The meeting, which took place on 28th of the Special Achievement Awards by
patient Ciara O’Toole then gave an
September in the Hyde Park Room, David Astley, to staff who have made an
account of her experience as a patient at
Lanesborough Wing, provided an outstanding contribution to the trust over
opportunity for the attendees to learn more St George’s Healthcare.
the last year.
about the work of the trust during the The audience also received an update on
2009/10 financial year. the major trauma centre from Simon
Individual Staff Achievement
Award winners
Jo Bratchell, lead nurse for pre-op
assessement
Glen Brice, genetic counsellor
Ann Broughton, senior nurse in the
emergency department
Charlotte Ennis, volunteer patient
advocate in the urology department
Sandra Linton, fetal medicine unit
matron
Monica Morris, clinical nurse
specialist in haematology
Carol Simms, administrator, Wolfson
Rehabilitation Centre
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!Feedback
PATIENT FEEDBACK
In the last edition we introduced a section for
patient feedback which offers a chance for
our staff to be recognised by our patients.
Each edition will highlight some of the best
feedback we receive, so if you, your team or your
SEASONS GREETINGS: (l-r) Canon Hilary Johnson, chaplaincy team department receives a compliment, be sure to
leader, Rev’d Martin Taylor, Free Church chaplain and Father Philip forward it on to the complaints and improvements
Pak, Roman Catholic chaplain
department via
complaints.compliments@stgeorges.nhs.uk for a
Seasonal message chance for it to be included in the gazette.
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FT status
Membership Matters
As part of our commitment to keep
members informed about the work of the
trust, a new publication, Membership
Matters, was launched in November.
Published quarterly, Membership Matters
will highlight key trust work and
developments and also bring news and
views from patient, public and staff
members.
All staff will receive a copy of
Membership Matters via email.
NEW MEMBER: (l-r) Sadiq Khan MP with St George’s Healthcare nurses Kate Fincham, Vennessa
Matemtebers rship Winter 2010
A time of change
Issue 1
Local Tooting MP, Sadiq Khan, became was born at St George’s hospital,
shown in becoming change across the
a member NHS and we will
of St George’s Healthcare keep you informed
NHS about how this
Trust. As part of our will affect St George’s
commitment Healthcare
to keeping you informed through the pages
of Membership
our work I am pleased about Matters.
to
Membership Matters, launch
the 1000th member of St George’s becoming a member is a great way for publication for those a new As part of our ongoing
who have commitment
signed up to be part to patient care we
of our future. have developed
a new set of values
that places
Published quarterly, patients at the very
Membership centre of every
Matters will keep decision we make.
you up-to-date These values
with all of our key are: excellent, kind,
supporting its plans to become a healthcare services that will best serve the
also bring you news care to patients across
from community,
governors (once elected) your hospital and specialist
and take settings.
an in-depth look
at the
work going on across excellent These are undoubted
the trust ly exciting
from a patient and and challenging times.
staff perspective. I hope you
enjoy reading this
first edition of
Speaking about becoming a member The FT membership team has worked Local MP becomes
St George’s 100
Sadiq said: “St George’s Healthcare hard on a membership recruitment drive member
0 th
to patients in Tooting and beyond and I such as a major mailing to patients and
Speaking about becoming
a member Sadiq
Khan said:
“As a local resident
who was born at
and someone
St George’s,
As Membership
print St George’s
Matters went to
Healthcare had
3000 members. Please
your family and friends
www.stgeorges.nhs.
encourage
to join via
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One Team training is currently being having the right attitude and showing that
rolled out across the trust, following the we care in order to make a difference.” Plans to build
successful pilot project. The training
focuses on the central theme “we are all
During the last six months the team has Children and
been able to train ten One Team service
saving lives”, which demonstrates that educators who are now helping to deliver Women’s hospital
every job in the hospital is
equally important in contributing to
the One Team training. The team is hoping take shape
to train more educators at the end of
saving lives. An exciting new redevelopment
January. Staff in any band can attend this of Lanesborough Wing has been
The training is being rolled out in a phased three-day training course. Passion for One approved, in principle, by the
approach, currently focusing on clinical Team is required! For more information trust board. The redevelopment
areas, including medical wards, elderly care please contact Jane Pilgrim on would create a modern, fit-for-
and outpatients. jane.pilgrim@stgeorges.nhs.uk purpose children’s and women’s
hospital.
Staff in bands one to four take
The proposals will enhance the
part in high impact, two-day
healing environment and experience
service partner training to become for patients, families and carers. The
One Team ‘champions’. The changes will improve the existing
feedback received from staff that facilities by providing same sex
have gone on this training has accommodation and increasing the
been very positive. number of single rooms, space
around beds and the number of
All other members of the teams en-suite bathroom facilities.
from bands one to five are The next stage will be to develop a
attending one hour service full business case for the first phase
energisers which have been of refurbishment, which will take
developed to highlight the trust LEADING THE WAY: Jodie Carr’s team in front of her One place on the fifth floor,
values, alongside One Team Team notice board Lanesborough Wing and create the
new children’s wards.
behaviour’s and team
development. Jodie is a One Team shining The trust will be working with St
George’s Hospital Charity to provide
One team continues to be led in partnership example a charitable contribution to this
with the trust and the unions. Alan Thorne, Jodie Carr, senior sister on Richmond ward, project.
general manager for therapies and Jane has been so inspired by One Team that she Frances Elmslie, clinical director for
Pilgrim, Staff Side secretary, co-lead the is planning a daily focus during her ward children’s services, said, “We are very
project. Chantelle Donald has recently meetings along side her productive ward excited about the prospect of a
joined the team as the One Team focus. A dedicated notice board will be set children’s and women’s hospital at
the heart of St George’s Healthcare.
coordinator and is also a qualified One Team up, with a visual display of the One Team
The refurbishment gives us the
Service Educator. Chandelle is helping to behaviours. Time will be set aside daily to chance to provide children of all ages
organise and deliver the One Team training. show appreciation for staff who have made with areas equipped specifically for
a difference individually or as a team. their needs and women the best
Jane Pilgrim, Staff Side secretary said: ”One
Team leaders inspired by Jodie’s idea are possible chance of the privacy they
Team is about all staff, in every department,
deserve.”
being professional by listening and sharing, encouraged to contact Jane Pilgrim.
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New mobile
Dinner celebrates staff scanning service
In September, the radiology
The annual dinner celebrating department started using a
long serving members of staff mobile PET CT van on-site, in
and special achievement award order to deliver positron emission
winners was held on 11th tomography (PET) computed
November. tomography (CT).
The dinner was held in the Hyde PET is a nuclear medicine imaging
Park Room and was attended by technique, which is combined with a
more than 100 award winners, their CT scan, performed on the patient
guests and senior members of staff. during the same session, in the same
Entertainment was provided by the machine.
Ismaili Community Ensemble.
This means that cancer patients who
Long service members received a are under the care of St George’s
gift from the trust which was Healthcare will be referred to the
presented to them from Naaz on-site PET CT scanner, rather than
Coker, St George’s Healthcare chair. having to travel to other hospitals for
Sally Storey, interim director of this service. The mobile unit is on site
human resources, read a short for one day each fortnight.
citation on each of the special
achievement award winners. The trust is working with Alliance
Medical, a private organisation that
David Astley closed the evening provides the mobile PET CT, to offer
with a vote of thanks to the long patients access to this service in the
service staff and award winners Knightsbridge Wing car park on
for their outstanding contribution alternate Fridays.
WINNING NIGHT: (l-r) Anne Walton, diabetes clinical
to the trust. nurse specialist, receives her gift from Naaz Coker, chair
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=smarter working
Education visit to renal
centre in Ghana Theatres get productive
The productive operating theatre (TPOT) project is giving
theatre staff the tools and support to improve the workplace.
Just like the productive ward project, rolled out throughout St
George’s Healthcare in 2009, TPOT is designed to improve the patient
experience by increasing the reliability of care, improving team
performance and staff wellbeing, adding value and increasing
efficiency. It is based around the idea of ‘lean’ thinking, removing
waste activity and steps that add no value to the patient experience.
“It all began with day surgery unit staff in June this year,” explains
programme lead Jenna Evans. “Staff, including consultant surgeons,
anaesthetists, matrons, nurses, managers and operating department
practitioners, explored barriers in the workplace which prevent them
from working in the most efficient way. They took those ideas away
and have made significant improvements which are beneficial to both
staff and patients.”
A similar visioning session was held for staff working in Paul Calvert
HELPING HAND: Members of St George’s Healthcare dialysis theatres in September, continuing the roll-out of the project across all
unit visited a developing renal centre in Ghana earlier this trust theatre suites, which will complete over several years.
year to share their expert knowledge
The 5S method – sort, set, shine, standardise, sustain – which is a tool
used to improve workplace organisation, has been applied in several
Staff from the trust’s renal unit have shared their areas.
expert knowledge with staff at a developing Jenna continued: “The main store room has now been arranged into
renal centre in Ghana to help them provide a surgical specialty and an index has
better service. been created, making it possible to
Michaela Mayhew, nurse consultant in venous access find any item in the room in a matter
services and her colleagues from the trust’s dialysis of seconds. This improves the working
unit, Liz Donovan and Dennis Kennedy, visited their day for staff as they no longer waste
sister dialysis unit at Komfo Anokye Teaching Hospital valuable time looking for items.”
(KATH) in Kumasi in Ghana earlier this year. The visit Other improvements have also
was part of the International Society of Nephrology emerged, including new operational
Global Outreach (ISN GO) sister renal centers (SRC) status at a glance boards, based
program. outside the operating theatres. This
The programme, which was launched in 1997, aims to means
enhance the practice of nephrology (study of kidney
disease) in the developing world by linking emerging BEFORE
renal units with established centers of excellence in the
developed world.
Staff from St George’s Healthcare collaborate to
undertake these educational visits where they train that staff can see
staff in our SRC, KATH dialysis centre, to improve their the status of the
skills helping to raise standards of care and treatment operating list
for patients in these regions. without going
into the theatre
KATH dialysis centre, which opened in 2000, treats five
and disturbing
to six patients per dialysis session and provides
staff. “This is
haemodialysis for local residents and patients AFTER being trialled in
holidaying from abroad.
the day surgery unit theatres
Michaela said: “We all felt extremely privileged to have and has enhanced communication and patient safety.”
visited Ghana and KATH. The renal team is dedicated
An important part of the project is measuring the impact of the
to providing the best care possible for their patients
changes, which is something the project team are working on, says
and are amazingly resourceful.
Jenna. “It is vital that we develop meaningful measures to prove that
“The KATH centre depends on charitable equipment the changes being made through TPOT are improvements and not just
that includes no supporting information on history, changes.
decontamination status, age, or even operator and
“Staff are currently collecting baseline data from areas that have
service manuals. In our opinion, the hospital must
introduced new ways of working so that we can see where the main
increase resources and improve supporting systems to
benefits are being felt.”
ensure that the local population will continue to have
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Opatient safety
Patient Safety Week took place from anticoagulation, getting the right patient
15th-21st November and provided an and the global trigger tool, were promoted
excellent opportunity to highlight throughout the week. Staff were
issues around patient safety, ensuring encouraged to get involved by submitting
it was everyone’s top priority. their patient safety ideas while the
Patient safety themes around simulation, executive directors visited clinical areas SAFETY FIRST: Charlie Pointing, senior
medication safety, prevention of Venous every day to talk about patient safety pharmacist, promotes medication safety as
thromboembolism (VTE) and safe issues. Theatre staff highlighted safer part of patient safety week
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