MDWT at NQAC SINGAPORE

A journey towards Excellence

 Regional Laboratories
Network

NNQAC Nunspeet
NQAC Dublin
SQAL York, UK NQAC Germany
Biessenhofen/Weiding
NQAC Tianjin
NQAC Cergy
SQAL Russia
NP St Louis NW CL, Vittel
CL Czech Rep.

RQAL, Spain SQAL Osem

SL NW Los Angeles SQAL Italiana
NW RL Italy
CQAL, Moga NQAC Shah Alam
SQAL Mexico

SQAL Guatemala SQAL Thailand

SQAL Ecuador
NRC Lausanne SQAL, Philippines
RL, Orbe, CH
NQAC Sao Paulo

NQAC Singapore
SQAL Chile
RL, South Africa
SQAL Nestle Oceania
Role of NQAC Singapore
Î Zone Analytical Centre for:

- Contaminants and residues:

Veterinary drugs, Pesticides, Mycotoxins, Contaminants
in Food Contact materials, Heavy Metals, Allergens, etc.
- Authenticity: GMO’s, Illegal colorants, etc.

Î Technical Assistance in the areas of Quality

Assurance and Food Safety

Î Leading role within the Zone in term of Contaminants

monitoring plans.

Î Coordination of the Laboratory activities in

collaboration with NRC Lausanne.

Î Training, Lab. Assessment

 MDWT at NQAC SINGAPORE
A journey towards Excellence

• WHAT IS OUR APPROACH ?

• WHAT ARE OUR IMPLEMENTATION STEPS ?
• WHAT HAVE WE LEARNT ?
From the Coach
From the Team Leader
From the Team Member
• WHAT ARE OUR ACHIEVEMENT AND BENEFITS?
• WHAT ARE THE NEXT STEPS?
 NQAC SINGAPORE
APPROACH
WORK
ENVIRONMENT

LABORATORY RENOVATION

SYSTEMS
LABORATORY MISSION
INFORMATION DIRECTED PEOPLE
SYSTEM WORK
TEAMS

LABORATORY AUTOMATION

DATA
One overall target
 MDWT at NQAC SINGAPORE
A journey towards Excellence

• WHAT IS OUR APPROACH ?

• WHAT ARE OUR IMPLEMENTATION STEPS ?
• WHAT HAVE WE LEARNT ?
From the Coach
From the Team Leader
From the Team Member
• WHAT ARE OUR ACHIEVEMENT AND BENEFITS?
• WHAT ARE THE NEXT STEPS?
 IMPLEMENTATION STEPS
2007 2008
Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul

Start MDWT 3
Start MDWT 2

Training - Problem Solving

- Lean Thinking
- MDWT 2
MDWT 1 Roll-Out with 3 new teams

- Goal Alignment / KPI’s setting

- Coaches / Team Leaders training

Pilot Team
Training of Management Team on MDWT tools
Team Values, Mission
and Responsibilities
Goal Alignment
KPI’s Setting
 Key Performance Indicators

• SPEED Î 5 Days Turn-Around Time

(% of results generated and validated within 5 days)

• QUALITY Î First Time Quality

(% of validated results first time Vs total number of
analyses).

• COST Î Waste: Repeat of Analyses

(% of analyses repeated due to QA samples out of
control, KPI also include repeated analyses for
confirmation)
 MDWT at NQAC SINGAPORE
A journey towards Excellence

• WHAT IS OUR APPROACH ?

• WHAT ARE OUR IMPLEMENTATION STEPS ?
• WHAT HAVE WE LEARNT ?
From the Coach
From the Team Leader
From the Team Member
• WHAT ARE OUR ACHIEVEMENT AND BENEFITS?
• WHAT ARE THE NEXT STEPS?
Learning from the Coach
of the pilot team
 Pilot Team
Team--Elemental Lab

Role Play

Coach Coaches team on NQAC mission/values.

Charts on KPI/safety/Attendance/Customer-Supplier

Team Leader leads the daily meeting.

Team Leader Bring the team members through various charts

Member takes ownership of individual charts.

Team members Explain the achievement against set KPI’s
Bring to the meeting the problem encountered.
 Coach - What have we learnt?

9 Initiate actions when KPI does not meet the

target value.
9 5 “Whys”?
9 Immediate follow-up with suppliers which delay
our process
Coach - What have we learnt?

9 Visual display encourages

innovative ideas

9 Identification of hazards in the

form of “near misses”

9 Importance of attendance to
plan resources to achieve
target.
 Coach - What have we
achieved?
9 An increasing trend for 9 To achieve first time
TAT towards the set quality for results at zero
waste.
target.
 Coach - What have we
achieved?

9 Better supplier and customer contact

9 Keep a lookout to reduce incidents in the lab.

 Coach - What have we
benefits?

9 Common target to
work towards.

9 Visual
management of
resources and KPI.
9 Better teamwork
and bonding in lab.

9 Encourage
innovation from
member for
improvement.
Learning from the Team
Leader
 Our learning….

9 Target setting
- We have learnt how to set targets
9 Problem solving skills
- Fish bone analysis
- 5 Why’s
9 Common goal
- We are more aware of the common goal of NQAC
- It is clearer to us on how we can contribute to the
common goal
 Our achievements….
9 Targets
- Even if we may not
meet the set targets,
the results show that
we are working
towards it

9 Problems solving
- Problem solving
helped to identify
some faults that we
have not encountered
before
- Identification of the
bottlenecks to
improve our process
Learning from the Team
Member
 Team member- Initial
Thought

Many questions…in my head

MDWT?
Pilot team to start MDWT
Where to find time?
What improvement can we get out of it?
What benefits?
Have to find time to prepare data for daily
meeting?
 Team member’s view of
thought

With MDWT in place:

Oct - Nov indicated an up-trend.

Feel great as it is everybody’s effort.

Dec – KPI of TAT starts to indicate down-trend

Reason indicated low in resources and the time required
for implementation of 2 new methods.
This was clearly indicated on the “Attendance” chart.
 Team member’s learning

With MDWT in place:

9 Strong spirit of cooperation:
- E.g. Organization of the lab. by specialization created
more cooperation and motivation within the team

9 Problem-solving skill:
- E.g. To increase FTQ and to reduce waste.
Silver analysis: low recovery due to interferences.
The problem was solved by incorporating correction
equation.
This experience was shared during MDWT meeting.
 Team member’s final thought

MDWT should not be defined only as

“Mission Directed Work Team”.

It should be defined also as

“Man Directed Work Team”

In the effort to achieve the common target/goal, it takes to

be generous in giving praises, a tap on the shoulder for a
good job done.
Be proactive, take initiative and open minded

It certainly takes each and everyone’s little effort to write

a success story for NQAC SG.
 MDWT at NQAC SINGAPORE
A journey towards Excellence

• WHAT IS OUR APPROACH ?

• WHAT ARE OUR IMPLEMENTATION STEPS ?
• WHAT HAVE WE LEARNT ?
From the Coach
From the Team Leader
From the Team Member
• WHAT ARE OUR ACHIEVEMENTS AND
BENEFITS?
• WHAT ARE THE NEXT STEPS?
 Achievements Vs Targets 2008

95%
70%

TAT 50%
30%

JAN FEB JULY DEC

95%

FTQ 90%

80%

15%

Waste 10%

5%
Achievements
People
Team Spirit
 MDWT Benefits

9 Team Building & Team Bonding

9 Empowerment of the staff

9 Recognition of Team and individual contribution

9 Platform to share Problems / Discuss / Solve

9 Goal Alignment / Target awareness

9 Better Visual Management

9 Performance driven approach

 MDWT in NQAC SINGAPORE
A journey towards Excellence

• WHAT IS OUR APPROACH ?

• WHAT ARE OUR IMPLEMENTATION STEPS ?
• WHAT HAVE WE LEARNT ?
From the Coach
From the Team Leader
From the Team Member
• WHAT ARE OUR ACHIEVEMENT AND BENEFITS?
• WHAT ARE THE NEXT STEPS?
 Next Steps

¾ Develop further MDWT 1 in problem solving and

continuous improvement culture

¾ Establish MDWT 2 to remove major obstacles

and create improvement in term of capacity and
capability

¾ Implement MDWT 3 to complete the goal

alignment and develop further participative
management