Professional Documents
Culture Documents
Kim King/500059566
Arlene Bissette/PNUR2012
The therapeutic nurse-client relationship involves caring attitudes, behaviours, together with
knowledge and skills that are necessary to deliver best possible nursing care.
Therapeutic communication involves the use of specific strategies that encourage the patient to
express feelings and ideas and that convey acceptance and respect. (Mosby, 2009)
The nurse also uses nonverbal communication to send a message without the use of words
and may involve any or all of the five senses. Body language is a set of nonverbal signals,
including body movements, postures, gestures, spatial positions (where you place yourself in the
room), and facial expression. Including body adornment that gives expression to various
Kinesics is the study of body position, posture, movement, facial expression in relation to
communication, and is the observation of nonverbal behaviour. To summarize; it's not what you
say but how you say it, and it is an important part of health assessment. Kinesics is used during
the mental health assessment as an objective and measurable tool for diagnosing disturbances of
When dealing with cultural differences the nurse should be aware of using touch and/or eye
contact as a form of nonverbal communication. Some cultures find this type of nonverbal
communication offensive.
Relationship 3
The preinteraction phase allows you to prepare for your client and set aside your feelings,
fears, and anxieties about working with a particular client based on your past experiences. As a
result the nurse can effectively be able help others in their time of need.
presumed, it must be earned. By providing the simple needs in life for example; a blanket when
the client is cold, keeping promises, providing food when the client is hungry, being honest,
keeping the client informed of policies and procedures with explanations when asked, along with
ensuring confidentiality as many times as needed.[ CITATION Mar08 \l 4105 ] This is the clients’
basic needs for safety and security which is part of Maslow’s hierarchy of needs; without this it
By allowing the client to reflect on what has happened to them, the nurse can encourage the
client to show emotions such as sadness and anger if they desire. The nurse should be sitting
squarely facing the client, making sure to stay with them, and making the patient feel
comfortable knowing that you are interested in what they have to say. Using open posture,
leaning slightly forward, and maintaining eye contact is important during this interaction. The
nurse should feel relaxed and comfortable with the client to show that he/she is confident in
Social boundaries are set by what is accepted behaviour during a hospital stay and involve the
interdisciplinary team. Professional boundaries inform the client of the difference between
therapeutic and emotional needs. Crossing these boundaries can threaten the nurse-client
relationship.
Relationship 4
As a mental health nurse you would ask your team for assistance when you need it in order to
better assist your client including all outside resources available to the client through the local
Understanding how everyone deals with life stresses through anger, denial, fear, grief and
humour are a few ways in which the client can cope with stress in everyday situations. This is
part of our basic needs for survival using our fight or flight response to overcome what might be
The nurse shall remind the client of their rights to accept or refuse care at anytime unless safety
is an issue of the client or health care providers. Also, provide access to religion and ritual needs;
let them know that we are available to assist them to accept changes in their new behaviours as
they develop into new healthy habits. These changes may happen many times in order to meet
their needs. This thought had me reflect on the serenity prayer; refer to last page.
Praise when appropriate is useful to assist in the therapeutic nurse-client relationship, for
example letting the client know that you appreciate that they attended a group meeting.
When caring for the client nurses should also provide therapeutic support to immediate family
members by letting them know that the client may or may not want them to visit at this time.
Reassure significant others that their family member is being well looked after and their needs
--Reinhold Niebuhr
References
Mosby. (2009). Mosby's dictionary of medicine, nursing & health professions 8th edition. St.
Niebuhr, R. (2002, July 14). Serenity prayer. Retrieved October 27, 2010, from © Bread on the
Townsend, Essentials of psychiatric mental health nursing 4th edition (pp. 95-112).