Professional Documents
Culture Documents
reactions to them.”
- Tom Krause)
By: Group 3
Tekeisha Busby
Cameron Kazimierczak
Chris Evans
Melissa Desrochers
Xiaoyi Wu
Group 3 pg.2
Table of Contents
Introduction:
History of Marshalls………………………………………………Pg. 3
Our Perspective……………………………………………………Pg. 3
Costa Rica:
Economy……………………………………………………………Pg. 5-6
El Salvador:
Economy……………………………………………………………Pg. 14-15
Highlights:
Decision:
Conclusion……….…………………………………………………Pg. 22
Works Cited:
I. Introduction
History of Marshalls
Traces in history indicate that the company which started the trendy store known
as Marshalls began in 1919, by the Max and Morris brothers. By the mid-seventies, it was
turned into a chain of stores known as TJX. The TJX Company owns a variety of stores
ranging from A.J. Wright, TJ Maxx, Home Goods, and BJ Wholesalers. In 1995, the TJX
Company merged with Marshalls. After becoming a part of the TJX Company, Marshalls
was known as the second largest off-price retailer in the U.S. In addition the merger
resulted in the company operating more than a thousand stores worldwide. (TJX).
Our Perspective
of our company to countries in Central America. The branch we have chosen is Marshalls
Inc. We chose it because it offers brand names clothes for cheap prices and due to the
current economic situation now consumers are spending less money on expensive items
and more money on cheaper items. With Marshalls pre-existing influential background
The two countries we have our sights set on are El Salvador and Costa Rica. The
only way to come to a conclusion about where to expand our company to is to figure out
which country offers the most favorable business opportunity and why. (TJX).
Group 3 pg.4
needed to obtain histories of each country. The first country we researched was Costa
Rica. The first task was to compare the obvious aspects of each country. Through
research we obtained information about the location, government, currency and the
society today.
• Location
Costa Rica is a located in Central America, bordering the Caribbean Sea and the
North Pacific Ocean. It lies between Nicaragua and Panama and is about the size of West
Virginia. Costa Rica is roughly thirty square kilometers bigger than El Salvador. Costa
Rica, also known as the republic of Costa Rica, has a population of four million and the
urban population accounts for sixty three percent. The official language of Costa Rica is
Spanish and its secondary language is English. Costa Rica’s population consists of ninety
four percent white, which includes mestizo, three percent black, one percent Amerindian,
one percent Chinese, and one percent other. Based on these facts we consider it to be a
based on a Spanish civil law system. Costa Rica’s currency has not yet been converted to
U.S. currency. Costa Rican colones, or CRC, per U.S. dollar is five hundred thirty point
• Society Today
Group 3 pg.5
Costa Rica has many natural hazards such as earthquakes and hurricanes. Also the
country endures frequent flooding, landslides, and volcano eruptions. The population
rated as an intermediate risk for major infectious diseases in 2009. The diseases the
population may suffer from consist of bacterial diarrhea and the Dengue Fever. Their
infrastructure is rated as low-intermediate due to its lack of technology but has efficient
travel alternatives. Their unemployment rate is over four percent, which is preferred over
El Salvador’s six percent. The low unemployment rate justifies the country’s sixteen
B) The overall economy of Costa Rica is in a relatively stable state. In the current
conditions of business, Costa Rica is an upper middle income country. The US already
does a fair amount of business with Costa Rica; we are their main trading partner. If
Costa Rica wants to do business with us, the United States supports direct foreign
investment.
The people of Costa Rica have an upper-middle income out of four point five
million people. The GDP per capita has been recorded at five thousand and eight hundred
dollars as of 2007. It is the most stable of the democracies in Latin America. Some Costa
Rica citizens have disposable income, which only allows them to go out and spend it. In
addition, Costa Rica has strong public institutions and has had peaceful transitions of
power since 1949. Therefore we would not run into any conflicts with their government.
This would allow us not to worry about a corrupt government interfering with our
Doing business in Costa Rica would be pretty easy. Costa Rica would always
welcome U.S. businesses in their country because the U.S. is their main trading partner
for both buying and selling local products. Costa Ricans have no cultural influences or
well developed electricity, communication, and transportation. Even the water, electric,
The United States positively supports foreign direct investment. If you wanted to
do business in the United States you would need to know the primary spoken language,
which is English. They would also need to learn the laws and proper business etiquette of
our country. Since the infrastructure is in great shape, they would not have a problem
company should use to operate coincides with what business type fits into that specific
country. As executives we need to find the differentiation between American and Costa
Rican business type. There are a plethora of things to consider when deciding what
deciding what type of business could be implemented. They include the type of
management to be used, the red tape that should be address beforehand, the social
responsibilities that need to be fulfilled and the environmental issues we should take into
account.
• Type of Business
Group 3 pg.7
Our company is going to set up a foreign subsidiary to handle sales in Costa Rica.
Hiring local citizens of Costa Rica is a goal we have in mind. The type of management
required for Costa Rica is a permissive democratic style of management, which means
the executives will make partial decisions for the company. This gives the employees
leeway in carrying out their work duties. Due to the fact that Costa Rica has long
emphasized the development of democracy and respect for human rights, when managing
the company we would need to provide a democratic environment and give employees
flexibilities to arrange their work. Since people there lay much emphasis on human rights
we need to respect the government leaders, flexible class lines, and educational
• Social Responsibility
We would like to show our respect for human rights by empowering local
employees and trying to fully improve their skills in retailing. When considering the
placement of the store, we will strive not to damage their beautiful environment and
fertile land. Raising their GDP and providing job opportunities are some of our goals
• Red Tape
As executives we will pay attention to the wages and expenses because the laws
tightly pressure employers. There are always different taxes and employer fees coming
seemingly every month (CIA). We also should find a legal representative to overlook our
business activities. A lawyer is necessary since there are a variety of legal requirements,
documents, and steps to complete in Costa Rica in order to operate a business. We will
hire some experienced interpreters to avoid any cultural miscommunication. Costa Ricans
Group 3 pg.8
are accustomed to large shopping centers and malls. There are currently five large
department stores and countless small and medium-sized family-owned firms that
compete with the larger retailers. As a company we will focus on the concept of customer
service in order to establish long-term relationships with our consumers. We will avoid
hurting Costa Rica’s environmental climate and produced bilateral tensions when making
• Environmental Issues
While operating a business in Costa Rica we will save as much energy as possible
because Costa Rica lacks sources of fossil fuels. We will strive not to damage the
important because it focuses on the rights of the employee, the benefits, and the
incentives for the employees of that company. The company must reward benefits to
employees and maintain a happy atmosphere for future employees. These benefits
include retirement, Social Security, disability, and workman’s compensation to allow the
employees to return to the company. Costa Rica also provides stock options that
companies can use to give incentives to each employee so the most competent work will
be produced. These work patterns help Costa Rica remain a middle-class country.
• Hiring/Terminating Employees
Hiring potential employees in Costa Rica is more difficult because the employer
must compose a fixed-term contract to develop the amount of time the employee needs to
work. The fixed-term contract duration has a maximum of twelve months with renewals
receives a month’s salary, two weeks paid vacation, and a Christmas bonus equal to
twelve percent of the employee’s annual salary to compensate for terminating the
position. If an employee is terminated with reason, the employee receives two weeks paid
vacation and a Christmas bonus equal to twelve percent of the employee’s annual salary.
These actions give the employee the benefits that he or she would have received if the job
• Employee/Employer Rights
decision. Employees work forty-eight hours per week, eight hours per day. The employer
has the right to increase the work hours up to nine hours a day if the Ministry of Labor in
Costa Rica states that the job is not detrimental to the employee’s wellbeing. The
employee must receive one day off during the week according to Costa Rican law, only
six workdays are permitted in a single work week. Employees working at night are
required to work six hours per night and thirty-six hours per week. (Setting).
• Stock Options
There are stock options available for employers to reward employees within the
salary of the employee. The stocks are paid for in withholding taxes that are not given
deductions or credits. When the company is rewarding stocks to employees, the minimum
capital stock is ten-thousand CRC for the company. This minimum is then rewarded to
the employees based on the capital stock to give the employees an incentive to work hard.
(Setting).
• Employee Benefits
Group 3 pg.10
the total amount of the payroll in benefits. Certain benefits involved are retirement,
Social Security, workman’s compensation, and disability. Ten percent of their salary pays
for these benefits. Other benefits included are during holidays. The employee receives
double overtime for the work completed for every fifty hours of work and two weeks
employee in the company and women employees are rewarded a four-month maternity
leave. (Setting).
E) Before you can begin working in Costa Rica there are legal requirements or
business protocols that confront a U.S citizen such as age, work permits, visas, and
• Age
In Costa Rica there is not a set age for when one can begin working. Usually kids
start working between the ages five and seventeen. Costa Rica is considering furthering
weakening its child labor protection laws through a bill called the "Bill for the Promotion
companies that incorporate children into the permitted contractual modalities. These
• Work Permits
In Costa Rica all immigrants must obtain a work permit before they start working.
Before obtaining a work permit employees must first get a residency permit, which takes
Group 3 pg.11
two to three months. Work permits are valid for one year and are renewed annually.
• Visas
In Costa Rica all immigrants are required to have visas three months after arrival.
3) A request letter from the Costa Rican government stating that your application
was approved.
4) A colored picture.
9) A twenty-dollar refundable fee that is wired from your bank account. (Costa Rica
Visa).
• Cultural Concerns
When coming to Costa Rica there are some cultural concerns that must be noted.
Some culture concerns that you must consider is meeting, greeting, and eye contact.
Some things you have to consider are to arrive on time to meetings. Also, they appreciate
having a small talk before getting down to business. Greeting is similar to the American
society. It is a traditional hand shake, this applies to women too. Eye contact is real
important to Costa Rican society. You must be able to look the person you’re
Group 3 pg.12
communicating with in the eye. Lastly, when speaking to elders respect is most
III. El Salvador
was El Salvador. The first task is to compare the obvious aspects of each country.
Through research we obtained information about the location, government, currency and
• Location
In contrast to Costa Rica, El Salvador is about the size of Massachusetts and its bordering
countries are Honduras and Guatemala. El Salvador, also known as the Republic of El
Salvador, has a population of over seven million and an urban population of sixty one
secondary language is Nahua, which is mostly used by the Amerindians. Its population is
ninety percent mestizo, nine percent white and one percent Amerindian. (CIA).
which is based on civil and Roman law with traces of common law. El Salvador
• Society Today
El Salvador is also called the Land of Volcanoes. The country frequently suffers
from destructive earthquakes and hurricanes. The population in contrast to Costa Rica
was rated at a high risk for major infectious diseases in 2009. Such diseases include
bacterial diarrhea, Hepatitis A, Typhoid Fever, which are food or waterborne diseases.
Group 3 pg.14
Dengue Fever, which is a vector borne disease and Leptospirosis, which is water contact
disease. For the same reasons as Costa Rica, El Salvador can be rated low-intermediate
when referring to its infrastructure. Unfortunately, the country has an unemployment rate
of over six percent which in comparison to the world is ranked eighty. This would
correspond to the fact that over thirty percent of its population is below the poverty line.
(CIA).
trading partner, so they would not have a problem with one of our companies coming into
their country. El Salvador could do business in the United States, but they would need to
conduct business slightly different, due to the different business etiquette (Guide).
a low-middle income. Half of the country’s population lives in poverty. The leftist
government they recently elected is destroying the economic growth of the country. The
The United States relationship with El Salvador is respectable. We are their main
trading partner. The official language of the country is Spanish, and it is the language
mainly spoken. Operating a business in El Salvador would increase excessive fees for
translators. Due to their different business etiquette, operating a business in this country
Group 3 pg.15
would be more difficult. Mostly because we would need to train our employees on El
Salvador’s business etiquette before open a business over there. (The World)
El Salvador would need to come to the United States with a translator or be fluent
with the language themselves to conduct business in the U.S. Since most of them speak
Spanish, it would only add complications to the process. The United States is already El
Salvador’s main trading partner, meaning that their businesses are valued in the U.S. Our
business etiquette is slightly different here, which would force them to learn it. The big
issue with our different business conduct is treating females with the same respect as
males because they place females below males. In the U.S. that is unacceptable. (Nicole)
company should use to operate coincides with what business type fits into that specific
country properly. As executives we should find the differentiation between American and
El Salvadorian business type. There are a plethora of things to consider when deciding
what deciding what type of business could be implemented. They include the type of
management to be used, the red tape we should address beforehand, the social
responsibilities we need to fulfill and the environmental issues we should take into
account.
• Type of Business:
Salvador. In that case, we would hire local citizens in El Salvador. The type of
the executives make all decisions for the company. Salvadorian business is hierarchical.
Job functions, roles, and responsibilities should be well-defined and respected (Setting).
This is because in El Salvador each person has a very distinct role within the organization
and maintaining that role helps to keep order. People there believe that their supervisors
• Social Responsibility
In order for our company to operate our business in El Salvador we will have to
comply with international standards for the reduction of poverty and the improvement of
living conditions (Setting). Firstly, we would need to provide more job opportunities to
the unemployed. Since we will need employees such as marketers, shop assistants,
human resource managers and so on both participating parties will benefit. Those people
cannot only speak Spanish but they must have clear ideas about what Salvadorians want.
Secondly, when we make profits we will certainly contribute to the government revenues,
which can result in benefits to society and improvement in economy. Thirdly, we can
bring a new lifestyle and fashion to people in El Salvador, so that they can be exposed to
more choices in clothing. Lastly, we will provide charitable contributions to the local
educational system which can provide people with more education opportunities and
• Red Tape
We will need to find a legal representative. A lawyer is necessary since there are a
deadlines and how that may affect the rest of organization in order to maintain a positive
relationship within the company. Lastly, we should always have the price of the product
• Environmental Issues
possible, for instance taking advantage of the abundant hydropower and geothermal
power would bring us great success. The company would need to try our best to recycle
every possible used material, especially paper because large amounts of paper used in El
D) El Salvador has many employee benefits and rights that occur within the
country. When looking to start a business there are certain aspects that need to be
considered involving the process of hiring employee for the company. Employees that are
hired are given a fixed-term contract that has no duration, allowing no time restraint on
the company’s projects. There are also certain rights that an employee has in the
company and the employer is obligated to follow them. Some employers are given the
option of giving stocks to the business partners in the company, but not to any of the
employees. The employees receive pay for their work, but El Salvador being a country in
poverty, doesn’t receive a significant amount of money. Not many benefits are provided
in a country that is in poverty because the companies can’t afford the payment for the
benefits as well.
• Hiring/Terminating Employees
Group 3 pg.18
fixed-term contract, but there is not maximum duration limit allowing employees to work
freely with no limit. When an employee is terminated, there is no need for the company
• Employee/Employer Rights
Newly hired employees start a minimum wage of 1,260 colones. The employees
are given a choice of two shifts, day or night. The day shift is giving the employee forty-
four hours per week, while the night shift is giving the employee thirty-nine hours per
week. The employee is also given the opportunity for overtime, which is double what the
employee makes regularly. The employee also receives a wage or a salary depending on
• Stock Options
There are stock options in El Salvador that the company has the option of giving
incentives to partners for outstanding work. The stocks would be distributed the same
way as shareholders distribute the percentage to each partner. Each partner will receive
stocks at a certain percent to keep the atmosphere of the company encouraging so the
employees will be happy. The partners only receive the stock options, not the employees,
• Employee Benefits
El Salvador is a country that does not have a high education. The employee may
receive an education from the company to help the employee build skills for the job
Group 3 pg.19
(Setting). The paid annual vacation that an employee receives is eleven days and there are
restrictions on weekly holidays providing time off for the employees (Employing).
working in El Salvador. Some legal requirements are age, work permits, visas, and
cultural concerns.
• Age
There is no real legal age for when kids start to work. Usually kids tend to start
working between the ages of five and seventeen just like Costa Rica, but it depends on
• Work Permits
In El Salvador all immigrants must get a work permit before they start to work.
Not only the immigrants need working permits but their spouses and children under
twenty-one, also need a permit. Before obtaining a work permit employees must first get
a residency permit, which takes two to three months. Work permits are valid for one year
and can be renewed annually. It usually takes six months before receiving your permit.
(El Salvador)
• Visas
In El Salvador, all immigrants are required to have visas three months after
arrival. The requirements needed to obtain a visa in El Salvador are the same as Costa
• Cultural Concerns
There are some culture concerns you must consider before coming to El Salvador.
Some concerns you need to look into are meeting, greetings, and eye contact. When
Group 3 pg.20
meeting in El Salvador you are supposed to show up thirty to sixty minutes early or it is
considered disrespectful. Also you must let your host start and end the conversation.
When greeting man to man, traditional hand shaking that must take place. With woman to
woman, it is also a hand shake, but formally both nod heads in acknowledgement. With
woman to man, men wait for women to extend their hands first. Eye contact is expected
IV. Highlights
After comparing and contrasting Costa Rica and El Salvador, we have observed
the pros and cons of both countries. In favor of Costa Rica, there are four point five
million people with an annual income of fifty-eight hundred. This would account for the
amount of money spent per family within the country that relates to revenue. Making
brand name clothes affordable would only increase our sales and profits. Also the tropical
climate within Costa Rica aids in the attraction of tourists, which in turn would also boost
In favor of El Salvador, there are seven point two million people with an annual
income of sixty-two hundred, which would increase revenue, but unfortunately most of
the population lives in poverty. Since El Salvador has converted to U.S. currency, it
would make profit transition easier. The climate in El Salvador is the same as Costa Rica,
but there are natural hazards and diseases that plague El Salvador, that in turn would hurt
our business. Also in El Salvador women are not able to climb the corporate ladder,
V. Decision
Conclusion
We have come to the decision of expanding our company to Costa Rica. We are
2) Easy to abide by business etiquette because it is the same as the U.S. Meaning
5) Their government is the same as the U.S., which would lead to fewer mistakes
6) Less risk of putting U.S. employees in danger with natural hazards and
infectious diseases.
S.W.O.T Analysis
• Strengths
1) Costa Rica is a very popular tourist location because of the tropical weather
decision because the amount of consumers that may purchase a product. Also, consumers
Group 3 pg.23
that are on vacation are more likely going to spend money on products that are from
2) The Costa Rican locals are well-educated resulting in less training options for
the employers (CIA). A well-educated employee will benefit the company because the
employee will have the knowledge to hold a conversation with the customers and also,
have the ability to correctly do his or her job without the need to be trained. This will also
help the company because the employee will be capable of reading and writing helping
with the shipping and production of the products within the company.
because the country that is wealthy will benefit the employer and employee (CIA). The
company may reward the employees with benefits and incentives for hard work because
the country is wealthy and attracts potential consumers. Allowing for the company to
reward the hard-working employees and also receive an income because of the tourist
locations.
develop a relationship without having a language barrier (CIA). This will also benefit the
company because the employees will be capable of understanding the employers. The
Costa Ricans are taught to speak both Spanish and English allowing for many individuals
to be understood.
• Weaknesses
1) Inflation rates cannot decrease in Costa Rica because there are many issues that
are involved with lower inflation rates. Certain issues that will occur are the rising
commodity import prices affecting the country because the import prices will be so high,
Group 3 pg.24
the country will not be capable of receiving imports. Also, there are also labor market
rigidities that affect the country with the lower inflation rates. This is because price is
controlled when paying employees because of the lower inflation rates. The amount of
opportunities in the country. There are roughly around three hundred thousand to five
hundred thousand Nicaraguans in Costa Rica that are either legal immigrants or are
illegal. They are affecting the opportunity for Costa Ricans to become employed because
of the amount of immigrants that are hired. This causes problems for businesses because
the Costa Ricans aren’t receiving employment opportunities because of the amount of
• Opportunities
1) Costa Rica allows for anyone to purchase land in the country regarding housing
and business purposes (Guide). This provides an opportunity because the company can
2) Seasonal weather is a major factor in having sales for the company because of
the weather changes. The typical weather that is associated with the country is tropical,
but there is a rainy season and a dry season. Depending on when the tourists come to
Costa Rica, there might be a weather change causing the tourists to have products that are
not appropriate for the weather. The company will be selling the products that are
• Threats
Group 3 pg.25
1) Colones, the Costa Rican currency per U.S. dollar are 530.41 developing in the
company not profiting as much money as the company would in the United States (CIA).
The company would be risking not gaining enough profit to keep the company running.
2) Costa Rica is a tropical area, resulting in a variety of natural disasters that can
affect the company (CIA). When a natural disaster occurs, the building structure might be
damaged; the company would lose profits to fix the damages that might be involved.
Also, if tourists know there will most likely be a natural disaster, they can cancel their
vacations, which would also lose the company money because there wouldn’t be tourists
to buy the products from the company. Also the tropical weather affects our product
inventory because we would have to sell products that are appropriate for the weather of
Costa Rica.
3) There are many diseases in Costa Rica because of the tropical environment
providing a breeding ground for diseases to stay within the country. These diseases might
affect the company because employees may become diagnosed with a disease and the
company will have to pay disability if the employee cannot work. Also, if the employees
are infected with diseases, there is a possibility that the consumers that are in the store
may become infected with the diseases. There are three different types of diseases that
are within Costa Rica that the company has to keep an eye on: food, waterborne, and
vector-borne to keep the diseases under control within the company. (CIA).
Group 3 pg.26
Works Cited
USA, ESL, Spanish, Italian, Study Abroad Programs, TEFL Courses, Business
Costa Rica Business Etiquette, Manners, Cross Cultural Communication, and Geert
Culture, Manners and Geert Hofstede Cultural Analysis for Global Business
“Country Guides to Culture, Etiquette, Customs & more”! Web. 29 Oct. 2009.
"Guide to Doing Business in Costa Rica." Facio & Canas, Dec. 2004. Web. 25 Oct. 2009.
Informatica International Clayton S.A. Doing Business in Costa Rica. “Investing and
2009.
Culture, Manners and Geert Hofstede Cultural Analysis for Global Business
"Setting Up Your Corporation." Costa Rica. 28 May 2007. Web. 25 Oct. 2009.
The World Bank Group. "Doing Business in Costa Rica - Doing Business - The World
Bank Group." Home - Doing Business - The World Bank Group. Web. 29 Oct.
2009.
The World Bank Group. "Doing Business in El Salvador - Doing Business - The World
Bank Group." Home - Doing Business - The World Bank Group. Web. 29 Oct.
2009.