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Система 17:08:46
Запус к с ис темы. [Сбт 05 Фев 2011 17:08:46]
Подождите, идет с оединение с оператором. Это может занять от нес кольких с екунд до
нес кольких минут.
Representative вошел в чат.

Representative 17:08:54
Hello Jason, how c an I help you?

Jason 17:09:02
Hi
Your VPS "Webmaster" plan have 420GB of data transfer inc luded. Is it for inbound, outbound
data transfer, or both?
what is the pric e for overage?

Representative 17:11:54
Outbound bandwidth. Inbound bandwidth is unmetered. You c an use as muc h inbound bandwidth
as you need.
Bandwidth overage is pric ed at $0.20 per GB.

Jason 17:14:10
What is the network port speed? 1gbps or less?

Representative 17:14:46
VPS servers feature 100 Mbps uplink speed.

Jason 17:17:20
Ok, thanks.
Do you provide DDoS protec tion?

Representative 17:18:10
You're welc ome. We do offer Cisc o Guard, as well as proxy filtering network.

Jason 17:19:23
Is it free?

Representative 17:20:41
Cisc o Guard is provided free of c harge as a c ourtesy of Snoork Hostin, but will only be plac ed on
the server in an event of a DDoS attac k. Proxy filtering c an be enabled per request.

Jason 17:23:32
Could you please desc ribe your proxy filtering network? Also, attac ks of whic h sc ale you c an
mitigate?

Representative 17:25:16
Our Cisc o Guard c an filter attac ks of up to 10 Gbps - 20 Gbps. Proxy network filtering is featured by
Nginx working along side with Apac he. We did not have any attac ks that we c ould not get under
c ontrol within the matter of minutes.

Jason 17:27:19

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How nginx c an help in c ase of DDoS attac k? Is it loc ated on the same VPS?
as apac he?

Representative 17:28:13
We c an install Nginx on the server per c ustomer request. Nginx is a proxy that works alongside
Apac he. Nginx also offers you better server performanc e.

Jason 17:29:48
Yes, but how it c an protec t the server in c ase of DDoS attac k?

Representative 17:30:29
T he traffic is routed through proxy servers before reac hing your server direc tly. T raffic is distributed
through hundreds of proxy servers.

Jason 17:33:39
You just said that "Proxy network filtering is featured by Nginx" and "We c an install Nginx on the
server per c ustomer request". Now you say "T he traffic is routed through proxy servers before
reac hing your server direc tly". Something wrong here

Representative 17:34:52
T hat is c orrec t. Proxy filtering is part of Nginx whic h works alongside Apac he and your traffic is
routed through proxy servers before reac hing your server direc tly.
For more information you may take a look at http://nginx.org/

Jason 17:36:55
Yes, but at the same time you say that nginx is installed on VPS by request. So, where is nginx is
loc ated? At server or at some "proxy network"?

Representative 17:38:12
Nginx c an be installed on the server per your request. Nginx is software/proxy that we c an install on
the server. I rec ommend c hec king the link above for more information.

Jason 17:42:25
I'm aware of nginx, thank you. I'm asking where is it plac ed in your system. You say that it is loc ated
on a VPS and at the same time there is a proxy network of hundreds servers, powered by nginx.
Is the traffic routed through "hundreds" of proxy servers all the time?

Representative 17:44:18
Yes, as long as Nginx is on the server.

Jason 17:46:44
Without nginx on the server it is not possible to use "proxy network of hundreds servers", right?

Representative 17:47:03
Correc t.

Jason 17:48:19
It does not make muc h sense. If the traffic is routed through some proxy network before reac h the
server, then it does not matter whic h software is installed on the server.
It may be just an apac he, but it c ould "use" filtered traffic whic h "proxy network" send to the server

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Representative 17:50:27
Sir, if you have tec hnic al questions about Nginx, I rec ommend that you c ontac t Nginx direc tly. At
Snoork Hosting you traffic c omes through Client > Internet > Cisc o Router > Cisc o Switc h >
Firewall > *Cisc o Guard (Optional) > Your Server
Nginx is optional. You c an find more info abotu Nginx at http://nginx.org/
http://wiki.nginx.org/HttpProxyModule

Jason 17:54:22
Yes, I'm aware nginx's proxy c apabilities, thanks. I'm just asking about your proxy network whic h
c onsists of hundreds of servers

Representative 17:54:43
T hat is part of Nginx. Not our network.

Jason 17:54:49
Where is it plac e in the traffic route whic h you have just desc ribed?
*where is it plac ed

Representative 17:55:22
If you are looking for Advanc ed DDoS Protec tion you may c ondier c hec king
http://hosting.snoork.c om/ddos_protec tion.php

Jason 17:56:03
thanks for the link

Representative 17:56:11
You're welc ome.

Jason 17:56:15
but it is not free, as you told me before

Representative 17:56:35
Cisc o Guard and Nginx (Proxy) is free of c harge.
If you are looking for a free of c harge DDoS Protec tion your solution at Snoork Hosting is Cisc o
Guard and Nginx.

Jason 17:59:17
You say that Cisc o Guard provides 10-20 gbps protec tion. T hen why I should subsc ribe for 1 gbps
protec tion for $1k if I c ould have 20 gbps protec tion for free?
c ould you please explain this?

Representative 18:00:13
Cisc o Guard does not guarantee full DDoS Protec tion as our DDoS Protec ted servic es.

Jason 18:02:15
You said that "Our Cisc o Guard c an filter attac ks of up to 10 Gbps - 20 Gbps". But now you say that it
does not guarantee that protec tion. So, your first statement is wrong, right?
No offense, I'm just trying to understand

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Representative 18:02:55
It c an filter attac ks of up to 10 - 20 Gbps, but c annot guarantee full protec tion as our DDoS
protec tion servic e.
T here are some attac ks that Cisc o Guard c annot stop.

Jason 18:04:00
Your DDoS protec tion servic e provides just 1 gbps protec tion. It way less than 10-20 gbps
but you c all it "full protec tion"
at the same time you say that 10 gbps is not full protec tion
I don't understand

Representative 18:06:16
I do apologize for that. If you would like more information about our DDoS Protec tion and
network I highly rec ommend that you c ontac t our Management and they will be more than
happy to explain everything to you, sinc e I have already explained that. You may c ontac t our
Management at Management@Snoork.com or c all us at 916-776-6675 and ask to speak with a
Supervisor or someone from the Management team.

Jason 18:07:03
ok, thanks
have a nic e day!
bye

Representative 18:07:17

You're welc ome

T hank you for c hoosing Snoork Hosting and have a great day. If you have any questions or
c onc erns, please c ontac t us at any time. We are available 24/7 to assist you. Goodbye!

Система 18:07:26
Оператор вышел из разговора. Ес ли у Вас ес ть дополнительные вопрос ы, ос тавьте
с ообщение: Оставить сообщение. Спас ибо!

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