Professional Documents
Culture Documents
WORKBOOK
Contents
Orientation 9
Overview 11
Occupations 17
The Workplace 27
Workplace Law in Ontario 35
Certification, Training, and Experience 47
Terminology 55
Terminology for Tools and Auto Parts 57
Occupational Terminology 65
Communication in the Workplace 73
Communication in the Community 83
Personal Plan 91
Glossary 97
Acknowledgements
The Steps to Employment project was made possible with funding from Citizenship and Immigration
Canada—Ontario Administration of Settlement and Integration Services (CIC—OASIS).
LCRT Consulting researched each sector, designed the curriculum, developed the materials,
conducted consultations and focus groups, and coordinated pilot tests of the workshop materials.
Many individuals and organizations were involved throughout the project. Thanks to all who provided
input and support, in particular the focus group participants who shared examples of their own
experiences in accessing employment in Ontario.
March 2001
The information in the Steps to Employment series was researched, collected and written in 1999-
2001 by LCRT Consulting under contract with Citizenship and Immigration Canada. Some of the
information may change in time. Please consult the contacts listed for the most current information.
The Steps to Employment workshop manuals are strictly for use in non-commercial, not-for-profit
educational environments.
Steps to Employment in Ontario Where do you begin?
… and prepare…
; a personal plan for your next step to employment in Ontario.
Icons used in the workbook
Exercises in the workbook are headed by the following icons. These icons indicate the type
of activity intended by the exercise.
Reading
Vocabulary
Writing
Pair Discussion
Group Discussion
Research
Pronunciation
Workshop introduction INTERVIEW
Steps to Employment
Overview
Occupations
The Workplace
Workplace Law
Steps to Employment 9
10 Steps to Employment
1 OVERVIEW
Activity 1: Pronunciation
Listen to the instructor. Mark the syllable stress in these words, then practise saying each
one.
corrosion resisting diagnose
automotive vehicle technicians
Steps to Employment 11
Automotive Trades Workbook
1. _________-__________ auto materials protect cars from rust caused by road salt.
2. ASTs _______________ cars to identify the problem like doctors do with patients.
Activity 4: Interview
Take turns with a partner finding out the requirements for whichever one of the three jobs
mentioned, where they last worked. Compare your findings with the rest of the class.
12 Steps to Employment
Overview
Trends
Employment opportunities in the auto industry go in cycles, depending on the demand for
vehicles by consumers all across North America. Ontario is now in a cycle of rapid growth
that began during the early 1990s.
New technologies are improving vehicle performance. Cars will become “smarter” or more
high-tech, using a number of computers and electrical devices. Lighter materials, electronics
and the use of computerized robotics on the assembly line are changing the skills required in
the automotive industry. Today, many cars have body parts made of steel alloys, aluminium
and plastics – materials that are more difficult to work with than the old steel body parts, and
which require longer repair time.
The introduction of Computerized Numeric Control (CNC) and Computer-Aided
Manufacturing (CAM) have revolutionized the industry. Also, the requirement of major auto
producers that all suppliers meet quality certification standards starting in 1997 has resulted
in an increased focus on the shop floor for workers in these occupations.
The trend is away from manual skills and toward skills necessary to monitor and manage
production processes. This trend puts an emphasis on literacy skills to read computer print-
outs, the ability to use a computer, and teamwork. Jobs should be good for automotive body
repairer and painters and auto service technicians until about 2008.
Source: HRDC Job Futures, 2000
Activity 5: Pronunciation
Listen to the instructor say the following words, and mark the syllable stress. Then practise
saying each one aloud.
manual manufacturers repairers
emphasis revolutionized robotics
Activity 6: Matching
Match each word to its definition by writing the correct letter in the blank space.
1. __ revolutionized a) fast
2. __ robotics b) focus
3. __ emphasis c) using tools, not computers
4. __ manual d) watch for changes
5. __ cycles e) machines doing things that used to be done by
6. __ rapid humans
7. __ monitor f) patterns
g) changed a lot
Steps to Employment 13
Automotive Trades Workbook
Activity 7: Comprehension
1. What have been the biggest changes in the car repair and service industry in the last ten
years?
2. How does this affect automotive tradespeople preparing to work in Ontario?
Activity 8: Interviews
Take turns with your partner asking each other how Ontario industry trends compare with
those in the country where he or she last worked in. Report your findings to the whole class.
Activity 9: Pronunciation
Listen to the instructor say the following words, and mark the syllable stress. Then practise
saying each one aloud.
proficiency literate specialists
skill set grime manually
14 Steps to Employment
Overview
3. Technical, mathematical, written, computer literacy and interpersonal are all examples of
______________________ needed to be an automotive service technician.
5. Repairs on cars used to done _________________ or with tools, but now they are
computerized.
Steps to Employment 15
Automotive Trades Workbook
occupation descriptions
look for Ontario Job Futures 2000 at the HRDC Employment Resource
Centre or public library in your area
For more information on…
visit www.hrdc-drhc.gc.ca/JobFutures/english/volume1/225/225.htm
occupational information
Canadian Automobile Repair and Service Council (CARS) www.cars-
council.ca
16 Steps to Employment
2 OCCUPATIONS
Main Duties
Automotive service technicians perform some or all of the following duties:
• Read work orders and discuss work with supervisor
• Inspect motor in operation, road test motor vehicle, and test automotive systems and
components using testing devices to diagnose faults
• Adjust, repair or replace parts and components of automotive systems including fuel,
brake, steering and suspension systems, transmissions, differentials, drive axles and
shafts, emission control and exhaust systems, engines and electrical, cooling and climate
control systems using hand tools and other specialized automotive repair equipment
• Test and adjust repaired systems to manufacturer’s performance specifications
• Perform scheduled maintenance service, such as oil changes, lubrications and tune ups
• Advise customers on work performed, general vehicle conditions and future repair needs
Steps to Employment 17
Automotive Trades Workbook
Activity 1: Pronunciation
Listen to the instructor say the following words, and mark the syllable stress. Then practise
saying each one aloud.
transmission devices faults
shafts suspension differentials
specifications tune up drive lines
Activity 2: Matching
Match each word to its definition by writing the correct letter in the blank space.
18 Steps to Employment
Occupations
When performing a regular tune up, you have to replace the shock absorbers if the car’s
1._________________is faulty. Also, you may have to make sure the catalytic converter
is working so that the car follows fuel 2._________________standards. Don’t forget to
check the gears and make sure that they are protected by 3. _____________ and that
their 4.______________allow the vehicle to round corners easily.
The 5._______________transmits the power from the engine through the 6.____________
to the car’s gears. The 7.______________, which anchor the wheels, must be checked
when performing an alignment. 8. ________________are also an important part of tune
ups, especially around the brake pads to make sure they don’t squeak.
Activity 4: Comprehension
1. List five duties that ASTs perform.
2. What are three other titles for AST?
3. What was the occupation called in the past?
Activity 5: Interview
Take turns with your partner asking if he or she has ever done any of the AST job duties.
Answer in full sentences. Then ask him or her:
1. What did you specialize in?
2. What verb tense would you use to ask the questions?
3. What tense should you be using to answer the questions?
Steps to Employment 19
Automotive Trades Workbook
Activity 6: Pronunciation
Listen to the instructor say the following words, and mark the syllable stress. Then practise
saying each one aloud.
vehicles interior soldering
repair estimates pulling
parts weld wrenches
20 Steps to Employment
Occupations
1. Auto repairers use a hammer to punch out _____________ and ____________ in side,
rear and front ______________ of a vehicle.
4. A grinder is a power tool to ________ but the _________(hand tool) can also be used to
________________.
6. An auto repairer must calculate the cost of repairs. This is called making ____________.
8. The outside of the vehicle is called the exterior. The inside is called the __________.
10. It is important to make sure when you’re working under a hoisted vehicle to have proper
______________ so it does not fall on you.
Activity 8: Comprehension
1. List five duties of auto body repairers.
2. Name three other common titles for auto body repairers.
Steps to Employment 21
Automotive Trades Workbook
Automotive painter
Automotive painters apply finishes to vehicles. They do not require a licence to practise their
trade in Ontario.
Two important trends in the automotive paint world affect this trade. First, paints and primers
now last longer, are stronger and look better on vehicles. Primers are still applied to either
bare metal or plastics, and help the paint bond to the body, but better chemical technology
allows better adhesion.
New paints can even protect cars from the sun’s harmful rays, they stay brighter longer and
are less likely to fade or peel off. It is even possible to match separately-painted body panels
to the rest of the vehicles.
Now paint can be matched using a 3-D colour camera reader connected to a computer to give
the correct shade. Better paints mean that finishes last longer, but, at the same time, car
owners want fancy paints with pearl finishes, which take longer to apply. This means that
while auto painters will have fewer cars to work on, but they will have just as much work to
do, as customized jobs will take longer.
Activity 9: Pronunciation
Listen to the instructor say the following words, and mark the syllable stress. Then practise
saying each one aloud.
painted primed bond with
adhesion matched fade
1. __ primed a) stick to
2. __ primer b) stickiness
3. __ finish c) lighten
4. __ fade d) mixture applied to material before painting that lets
5. __ adhesion paint stick more easily
22 Steps to Employment
Occupations
Activity 12 Matching
Match the duty to the job title with an appropriate workplace and an appropriate work task:
1. ___ automotive service a) use computer to find exact colour to match with car
technician exterior
2. ___ automotive body b) operate soldering equipment or use plastic filler to fill
repairer holes, dents and seams
3. ___ automotive body c) work on gear trains, couplings and hydraulic pumps
painter d) use lathes and grinding machines to rebuild brakes
4. ___ transmission e) diagnose problems using hand-held diagnostic
technician computers or compression gauges to identify problems
5. ___ fuel and electrical before making adjustments according to
systems technician manufacturer’s specifications
6. ___ alignment and f) use electronic test equipment to locate and adjust
brakes technician malfunctions in fuel, ignition and emissions control
systems
Steps to Employment 23
Automotive Trades Workbook
Transmission technician
Activity 16 Discussion
In small groups, discuss the following question, then report your answers to the whole class.
1. How do the job titles and duties compare to what you did in another country?
2. What are the differences/similarities?
3. Did you go to school to learn your trade or did you learn it from working only?
4. Which automotive sector trade do you think would do the best during a slow economy?
24 Steps to Employment
Occupations
job descriptions
For more information on… National Occupation Classification www.on.hrdc-drhc.gc.ca
Steps to Employment 25
3 THE WORKPLACE
Activity 1: Pronunciation
Listen to the instructor say the following words. Mark the syllable stress in these words then
practise saying each one.
vibration fumes flat rate
hazard odours year-round
Steps to Employment 27
Automotive Trades Workbook
Activity 2: Matching
Match each word to its definition by writing the corresponding letter in the blank space.
1. ___ vibration a) constant fee paid for completed job regardless of how long it
2. ___ fumes takes to complete
Activity 3: Matching
Write the letter from right hand column beside the number in the left column that it defines.
1. ___ full time a) means that you are hired to do a job or a project. when the
2. ___ contract work job or project is finished, so is your employment
3. ___ casual part time b) means that work is not steady, sometimes it may be ten
hours a week, and sometimes 20, depending on how
4. ___ part time much work there is
5. ___ benefits c) means 44 hours a week (in auto industry) and a regular
6. ___ salary schedule, for example, Monday to Friday, 8 to 5 (half-hour
unpaid for lunch)
7. ___ job security
d) refers to the permanence of a job
8. ___ wage
e) is a set number of hours in a day. for example, the day
9. ___ shift work shift is usually from 8AM to 4PM; the afternoon shift is from
10. __ on-call 4 PM to midnight; and the night shift, also called the
“graveyard” shift, is from midnight to 8AM
f) means working only a few hours a week, for example, less
that 25 hours a week, maybe Monday, Tuesday and
Wednesday, 10 AM to 3PM
g) regular payments received for work or services, usually
given as an hourly amount
h) insurance paid for by employers to pay for things like pay
for sick days, dental plan and parental leave
i) when the employer phones any time to “call you into work”
j) a payment made by your employer
28 Steps to Employment
The Workplace
Activity 4: Pronunciation
Listen to the instructor say the following words. Mark the syllable stress in these words then
practise saying each one.
on-call contract wage
Part time shift work benefits
casual salary security
Activity 5: Discussion
1. What are the benefits of working for a union?
2. What are the downsides of working for a union?
3. Do you prefer to work shifts? Why? Why not?
Activity 6: Interview
With a partner, ask and describe to each other the working conditions of your last job. How
were they the same/different to conditions for similar work in Ontario. Talk about the
workplace, hours, method of payment and whether or not it was unionized using the new
vocabulary you have learned in the previous activities.
Job advertisements
HELP WANTED
? Licensed automotive technician and/or 3rd/4th yr.
app. Rqd. in Kitchener/Waterloo Area. Imp. Exp.
prfd. Full benefits, guar. min. hrs. Fax res.
Attn. John Anthony, 519-123-4567
Steps to Employment 29
Automotive Trades Workbook
Activity 7: Comprehension
1. What do the following mean:
imp. exp.
attn. res.
prosp. pls.
yrs. req’d
knowl. semi
oxy-acy stl.
alum. frwd.
2. Where is Kitchener/Waterloo?
3. Where is North Bay?
4. What do you think full benefits would include?
Activity 8: Employers
Have each member of your group look for as many examples as possible of ONE of the
following employers in the Yellow Pages. Copy the company names onto a piece of paper,
then share the names of the employers you’ve researched with the other members of your
group.
1. independent motor vehicle repair shops
2. specialty repair shop chain
3. motor vehicle manufacturers
4. gasoline service stations + repair shop
5. public transit commissions
6. auto parts manufacturers
30 Steps to Employment
The Workplace
Activity 9: Matching
Where would the following employers fit in? Write their letter beside the correct name.
1. ________________________________ 2. _______________________________
3. ________________________________ 4. _______________________________
5. ________________________________ 6. _______________________________
7. ________________________________ 8. _______________________________
Steps to Employment 31
Automotive Trades Workbook
Models
I am good at dealing with customers (verb+ing) (object phrase). For example, in my last job,
my boss told me I was very polite with customers and always made sure they were satisfied
with their vehicles.
I am proficient in working on high-end luxury cars (gerund phrase). For example, when I was
in Saudi Arabia, I fixed Mercedes-Benz and BMW cars.
I can (simple form verb) detail a car, from sanding to painting, using any finish.
32 Steps to Employment
The Workplace
wages
For more information on… see HRDC Job Futures or Essential Skills Profiles at local HRDC
Employment Resource Centres, libraries or on the Internet
check out the wage charts from HRDC or www.workwaves.ca
directories of employers
research directories of employers including:
Scott’s Directory
Canadian Key Business Directory, Dunn and Bradstreet
Directory of Associations in Canada, Micromedia Limited
Canadian Trade Directory, Fraser Publication Company, Montreal
Yellow Pages
also see listing at end of previous unit
unions
visit Professional Automotive Garage Owners of Ontario at
www.ontariogarage.on.ca
Steps to Employment 33
4 WORKPLACE LAW IN ONTARIO
Activity 1: Discussion
1. What kind of business is this?
2. Where are they located?
3. What is Mr. L’s complaint?
4. What law is this company breaking?
5. What should Mr. L do?
Steps to Employment 35
Automotive Trades Workbook
Employment standards
The Employment Standards Act is the law that contains Ontario’s basic rules about the
minimum standards for salary, overtime, vacations, maternity benefits, termination, and
more. This provincial law covers most workers in Ontario. The Act describes:
Minimum wage: Employers must pay both full-time and part-time workers at least the
minimum wage. Any changes are announced in newspaper ads at least a month before the
change happens.
Hours of work: This is the number of hours for each normal working day. The Act says
that the limit for most employees is eight hours a day and 48 hours a week. Employers must
pay employees overtime if they work more than the legislated hours of work.
Overtime pay: Overtime pay is the wage that employers must give workers who work
overtime. Overtime pay is the regular wage X 1.5, or time and a half.
Meal breaks: Workers must have a meal break each working day. The length of this meal
break is determined either by the law, by the employer, or by union contracts. The Act does
not set coffee and rest breaks, but some employers allow coffee and rest breaks throughout
the day.
Public holidays: Under the law, Ontario has eight paid public holidays. Workers who
qualify for paid public holidays don’t have to work on these days, but are still paid their
regular wages for the day.
Vacation pay: Workers are entitled to a minimum number of days of paid holidays each
year. The law determines how long workers must work before they are eligible for paid
holidays and vacation pay.
Pregnancy and parental leave and benefits: This is the time off for a new parent.
While on pregnancy leave employees can receive employment insurance maternity benefits.
While on parental leave, employees can receive employment insurance parental benefits. To
qualify for these benefits the employee must have paid EI over a period of time prior to the
arrival of the baby.
36 Steps to Employment
Workplace Law In Ontario
Deductions: These are payments that employers can legally deduct from an employee’s
paycheque. This includes Employment Insurance and Canada Pension Plan payments.
Termination of employment: The law determines how employees or employers end their
contracts and how much termination pay must be paid.
Activity 2: Pronunciation
Listen to the instructor. Mark the syllable stress in these words, then practise saying each
one.
vacation overtime deduction minimum
compensation standards termination benefits
3. ___ overtime pay b) the wage that employers must give workers who
work more than the normal hours of work in a
4. ___ meal breaks workweek
5. ___ public holidays c) employers must pay at least this much to part-
6. ___ vacation pay time and full-time employees
7. ___ deductions d) firing or giving notice
8. ___ termination of employment e) time off or the equivalent pay
f) a normal working day
g) time available for breakfast, lunch or dinner,
depending on the work schedule
h) days of rest, recreation or festivity
Steps to Employment 37
Automotive Trades Workbook
Activity 4: Interview
Work with your partner to fill in the chart with information about Ontario’s employment
standards, then ask your partner about workplace law in his or her country of origin.
EARNINGS DEDUCTIONS
Time Overtime Gross Income EI CPP Union NET PAY
pay tax dues
38 Steps to Employment
Workplace Law In Ontario
Human rights
Discrimination
Discrimination means being treated differently from other people. There are situations in
which the employer is allowed to be selective on the basis of citizenship, age or disability.
But generally it is against the law to discriminate against people because of race, ancestry,
place of origin, colour, ethnic origin, citizenship, creed, age, record of offences, marital
status, same-sex partnership status, family status or handicap. This is why it is illegal for
employers in Ontario to ask questions about an applicant’s marital status, number of children,
age, etc.
Harassment
Harassment is a situation in which someone threatens or insults you. Racial harassment
includes racial jokes and derogatory comments. Sexual harassment includes unwanted
touching, sexual comments, sexual jokes and suggestions. Discrimination and harassment
can occur in job advertisements, questions about Canadian experience, job applications, job
interviews and in the way workers treat each other and how the employer treats the workers.
Steps to Employment 39
Automotive Trades Workbook
Activity 7: Discussion
Brainstorm questions that an employer might ask or statements that you might see in a job
ad that would be against the Human Rights Code.
40 Steps to Employment
Workplace Law In Ontario
Activity 8: Matching
Match each situation with one of the following types of discrimination or harassment:
P – place of origin R – race D – disability
C – creed A – age
__ 1. Ameena applied for a job as a receptionist. Ameena is from India. She speaks
English very well, but she has an accent. At the job interview the employer told her
that she was not right for the job. He said that the company needed someone who
spoke English with no accent.
__ 2. Andrea speaks with a stutter. One of her co-workers makes fun of her when she
stutters. He knows that this makes it harder for her to speak, but he does it
anyway.
__ 3. Nathan works in a machine shop. He is black. Most of his co-workers are white.
Last week his co-workers were telling “black jokes.” Nathan asked them to stop,
but they just laughed at him and went on with the jokes.
__ 4. Ute has been looking for a job for almost two years. She can’t understand why it is
so difficult. Her friends say that it will be impossible for her to get a job because
she is 52 years old.
__ 5. Ahmed is a Muslim. He has a special prayer time every Friday. Every Friday one of
his co-workers teases him: “There goes Ahmed to the mosque again!”
Adapted from: Discrimination and Harassment at Work, CLEO. August, 1993
Steps to Employment 41
Automotive Trades Workbook
Activity 9: Pronunciation
Listen to the instructor. Mark the syllable stress in these words, then practise saying each
one.
hazard protect safe W HMIS
hazardous protection unsafe occupational
Workers’ compensation
42 Steps to Employment
Workplace Law In Ontario
Although both the employer and the employee report any injury related to their job,
employees must apply for workers’ compensation and the WSIB decides if the law covers a
worker or not.
Real stories…
WSIB Violations
An Ontario company operating as Ontario These are violations under sections 152(3)
1234567 has been charged with one count and 151(1) respectively of the Workplace
each of failing to notify the WSIB within Safety and Insurance Act.
three days after learning of an accident to
an employee. The company and the company owner are
scheduled to appear at a provincial
The company has also been charged with courtroom.
one count of failing to register with the
WSIB within ten days of becoming an
employer.
Source: Adapted from media and government sources.
Steps to Employment 43
Automotive Trades Workbook
44 Steps to Employment
Workplace Law In Ontario
employment standards
general information: contact the Ministry of Labour at 416-326-7000 or
For more information on… toll-free at 1-800-531-5551
visit the Ministry of Labour Web site at www.gov.on.ca/lab to get
information on vacation, minimum wage, hours of work, and more
WSIB
contact the WSIB at (416) 344-1013 or toll-free at 1-800-387-8638
visit the WSIB Web page at www.wsib.on.ca
WHMIS
call and ask for information on WHMIS and request a copy of WHMIS
symbols from Occupational Health and Safety at (416) 314-5421 or print a
copy from www.gov.on.ca/lab/ohs
getting help
look up community legal clinics in the Yellow Pages
visit settlement agencies in your community to seek out help
search www.settlement.org or look in your telephone book under
community services
contact CLEO at 416-408-4420 for information on legal clinics in your
area
Steps to Employment 45
Automotive Trades Workbook
46 Steps to Employment
5 CERTIFICATION, TRAINING, AND EXPERIENCE
Nour’s Story
Nour Salim feels lucky to have found a job “I do a good job. They know that,” Nour
he likes and an employer he really likes, says about his employer. “He said anytime
but he would eventually like to become you want, you have a job here.” The big
licensed as an automotive service difference between here and home is that
technician. in Afghanistan, you didn’t have to go to
school to learn to be a mechanic. You learn
Nour arrived in Ontario alone as a refugee
from one. “I made good money too.”
in October 1998. He had just spent three
years in jail as a political prisoner in Nour’s dream is to become an automotive
Afghanistan. His family had fled to service technician, (AST) then bring his
Pakistan. In Ontario, Nour’s social worker family over from Pakistan when he earns
suggested that he take a course in auto enough money. “It’s the only job for me –
body repair. After he finished, he was hired I’m really mechanically-minded,” he says.
by a collision body shop where he works as “I like it.”
a prep man, doing some mechanics and
body work for $12 an hour.
Adapted from an interview with Nour Salim
Activity 1: Comprehension
1. What was Nour’s occupation in Afghanistan?
2. Why did he come to Canada if he was making good money back home?
3. What did Nour find different about being a mechanic in Ontario?
4. Why does Nour want to become an AST?
5. What are the next steps Nour must take if he wants to become an AST in Ontario?
Steps to Employment 47
Automotive Trades Workbook
Activity 2: Discussion
In small groups, discuss the reading based on these questions:
1. What do you think of Nour’s choices?
2. What were/are his other options?
3. Would you do the same thing that he did? Why? Why not?
Provincial Exam
You may bring a translator with you to write the exam, but the translator must be a resident
of Ontario, must not have knowledge in your trade or related trades, must have a valid Social
Insurance Number card and must not have translated for anyone in the past 12 months.
48 Steps to Employment
Certification, Training, And Experience
Dictionaries and calculators are provided in the exam room. You must score at least 60% to
pass.
Certification is necessary or mandatory for ASTs, but auto body repairers and automotive
painters, it is voluntary. Therefore you are not required to write a provincial exam. You must,
however, be able to prove to your local apprenticeship office that you have 3,600 hours of
related experience. Have your former employer(s) sign a letter outlining the job duties you
performed for them. If this letter is not in English, you must have it translated and signed by
an official who has seen the original. The apprenticeship office will then give you a letter of
permission that tells employers that you have enough experience to practise in your field.
Activity 4: Comprehension
1. Do you have the necessary requirements to write the provincial exam?
2. What do you have to do to meet the requirements?
Activity 5: Interview
Interview your classmate and find out how they qualified to work in their trade in other
countries where they have worked. Switch roles and let your classmate interview you.
Present each others’ experiences to the class.
Steps to Employment 49
Automotive Trades Workbook
Activity 6: Discussion
Take turns comparing the items listed on the following chart to your experience working in
other countries. Is it more difficult or easier to practise your trade in Ontario?
50 Steps to Employment
Certification, Training, And Experience
Activity 7: Writing
Work with a partner and write down three different answers to give an employer who asks
you about your Canadian experience.
Activity 8: Pronunciation
Listen to the instructor say the following words, mark the syllable stress in these words, then
practise saying each one aloud.
you’ve skills punctual
reference survival job hard worker
Steps to Employment 51
Automotive Trades Workbook
Activity 9: Comprehension
Read the above course description and answer the questions:
1. What are the prerequisites for this course?
2. What do you think the course will be about?
3. Is it directly related to mechanics?
4. Is this course necessary to practise as an automotive service technician?
1.__obtain a) stiff
2.__clutch b) speed
3.__upgrade c) get
4.__particles d) device connecting transmission to engine
5.__rigid e) change
6.__momentum f) courses you must already have before taking more
7.__statics g) the study of things that do not move/opposite of
8.__prerequisite mechanics
52 Steps to Employment
Certification, Training, And Experience
Steps to Employment 53
Automotive Trades Workbook
certification requirements
For more information on… research www.edu.gov.on.ca, Apprenticeship section
see the Skills for Change Web site and fact sheets at
www.skillsforchange.org
recommended books
(Available at your local library or at Centennial College bookstore)
Crouse, Automotive Mechanics McGraw-Hill Ryerson Ltd., 330 Progress
Ave., Scar., ON, M1P 2Z5
Erjavec, Jack, Automotive Technology Systems Approach, Delmar,
ISBN#0-8273-6724-4
Hogg, J.W., third edition, Auto Body Repair and Refinishing $70.00
Stockel, Auto-Mechanics Fundamentals, General Publishing, 30 Lesmill
Road, Don Mills, ON, M3B 2T6
Toboldt, Auto body Repairing and Repainting, General Publishing, 30
Lesmill Rd., Don Mills, ON, M3B 2T6
Refinisher Manual, C.I.L., 1300 Castlefield Ave., Toronto, M6B 1G5
A.B.C. of Spray Equipment, DeVillbies Canada Ltd., Barrie, ON
Refinisher Guide, Rinshed Mason Products, Interchemical Corp., Windsor,
ON
54 Steps to Employment
Terminology
Personal Plan
Steps to Employment 55
Automotive Trades Workbook
56 Steps to Employment
6 TERMINOLOGY FOR TOOLS AND AUTO PARTS
Activity 1: Matching
In small groups, work together to match the names of tools:
__ sockets
__ file
__ box wrench
__ needle-nose pliers
__ Robertson screwdriver
__ flare nut open-end wrench
__ Torx screwdriver
__ punch
__ Philips offset
__ snips
__ ratcheting box wrench
__ diagonal-cutting pliers
__ combination wrench
__ screwdriver
__ ratchet
__ straight offset
__ open-end wrench
__ trimmers’ pliers
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Activity 2: Pronunciation
Mark the syllable stress in these words, then practise saying each one.
sockets Torx screwdriver combination wrench
vise grips needle-nose pliers screwdriver
box wrench Philips offset Philips screwdriver
punch flare nut open-end wrench straight offset
ratchet ratcheting box wrench open-end wrench
snips diagonal-cutting pliers trimmers’ pliers
Activity 3: Matching
In small groups, list the tools on the chart below by their function(s) and power source:
hammer screwdriver wrench shop crane
vise pliers pullers varsol tank
hacksaw socket punch twist drill
ratchet tap and die electric drill drill press
air drill soldering gun pneumatic jack hydraulic jack
gauge air impact wrench hydraulic press vacuum cleaner
chisel spray/power washers air compressor air hammer/chisel
hoist grinding/wire wheel air ratchet air (impact) gun
Cutting
Hitting
Turning
Gripping
Grinding
Cleaning
Drilling
Welding/Joining
Lifting
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Terminology For Tools And Auto Parts
For example:
I used power tools, such as pneumatic wrenches to remove bolts quickly, and welding and
frame-cutting equipment to remove and repair exhaust systems, and jacks and hoists to lift
cars and engines.
Activity 5: Matching
With a partner, label the following picture of an automobile with the following words.
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Activity 6: Matching
In small groups, match the above motor vehicle problems with probable causes or solutions:
Problems… Causes/Solutions…
7. brown automatic transmission fluid g) linings worn or brake shoe rivets loose
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Terminology For Tools And Auto Parts
Activity 7: Matching
In a small group, match the job duties with the correct job titles below.
1. _____ alignment and brakes technician a) inspect and test transmissions and
2. _____ auto body repairer axles to locate faults and malfunctions
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Here is an example:
“When I was in Africa I worked for a garage. Not only did I fix the cars, I also did the body work
and painted them. I was a mechanic there for four years. I didn’t use computers on my job but I
am taking a course at a community college called Introduction to Word. I have driven buses and I
repaired them.”
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Terminology For Tools And Auto Parts
terminology
for job descriptions see at Ontario Job Futures www.hrdc-
drhc.gc.ca/jobfutures
For more information on…
Crouse, Automotive Mechanics, McGraw-Hill Ryerson Ltd., 330 Progress
Ave., Scar., ON, M1P 2Z5
Erjavec, Jack, Automotive Technology Systems Approach, Delmar,
ISBN#0-8273-6724-4
Hogg, J.W., third edition, Auto Body Repair and Refinishing $70.00
Stockel, Auto-Mechanics Fundamentals, General Publishing, 30 Lesmill
Road, Don Mills, ON, M3B 2T6
Toboldt, Auto Body Repairing and Repainting, General Publishing, 30
Lesmill Rd., Don Mills, ON, M3B 2T6
Refinisher Manual, C.I.L., 1300 Castlefield Ave., Toronto, M6B 1G5
A.B.C. of Spray Equipment, DeVillbies Canada Ltd., Barrie, ON
Refinisher Guide, Rinshed Mason Products, Interchemical Corp., Windsor,
ON
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7 OCCUPATIONAL TERMINOLOGY
Activity 1: Comprehension
1. Is ISO 9000 the same as QS 9000?
2. What do 9001, 9002 mean?
3. Where do you see ISO and numbers?
4. Do you think ISO is good for customers?
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Automotive Trades Workbook
Activity 2: Comprehension
Circle T if the following statement is true, F if it is false.
T F 1. You may write the provincial examination as many times as you want.
T F 2. If you do not pass the exam, a training consultant will tell you what to study.
T F 3. If your trade is restricted, you don’t have to write the exam.
T F 4. If you pass the exam, you may work in your trade for full wage.
T F 5. You must pay $100 only the first time you write the provincial exam.
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Occupational Terminology
It will be easy to find the obviously wrong one, so do that first. Secondly, try to find the
answer that COULD be right, but PROBABLY isn’t. Then your choice is down to only two
answers. For example,
A brake lining:
a) comes into contact with the drum when the brake is applied
b) comes into contact with the disc attached to the wheel hub when the brake is applied
c) is the curved metal part of a drum brake to which the disc is attached
d) is made of asbestos
In this example, b) MAY be correct, but it is confused with the brake drum. While d) may be
true, it is not necessarily true, and c) is wrong because it obviously confuses a brake lining
with a brake shoe. Therefore, a) is the correct answer.
Also, there may be questions that ask for ALL OF THE ABOVE or NONE OF THE
ABOVE. For example,
A wrench is a tool that:
a) grips a bolt
b) tightens or loosens objects
c) comes in a variety of shapes and sizes
d) all of the above
In this example, all of the above answers apply to the wrench. Sometimes, however, there are
tricks in the question. For example, two are correct but the third isn’t. For example,
A wrench is a tool that:
a) grips a bolt
b) tightens or looses objects
c) is used to strike objects
d) all of the above
Also pay close attention to HOW the question is worded. There may be just one word in the
question that changes the meaning of the sentence. For example,
The following are all of the different types of screwdrivers. Circle True or False.
a) Phillips
b) ratchet
c) right-angled
d) Benson
Yes, a), b) and c) are ALL names of screwdrivers, but they are not ALL the types of
screwdrivers that exist. Therefore, the answer is FALSE.
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Occupational Terminology
Activity 4: Pronunciation
Listen to the instructor say the following words. Mark the syllable stress in these words, then
practise saying each one out loud.
applied backfiring circulates
controlled bolted displays
dips according disconnected
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Automotive Trades Workbook
5. Rubber________________electrical waves.
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Occupational Terminology
AST
Automotive Technology Systems Approach, Jack Erjavec, Delmar,
ISBN#0-8273-6724-4
Automotive Technology, Frederick C. Nash, Kalman Banitz, McGraw-Hill
Ryerson Ltd.
Automotive Encyclopedia, Toboldt, Johnson, General Publishing (see
above)
Automotive Air-Conditioning, Dwiggins, Delmar Publishers, Div. Van
Nostrand Reinhold Ltd., Scarborough, ON M1P 2E7
Suspension & Alignment, Dave Coughlin
Transmissions, Dave White
(American) Guide to the Certification Examination, James G. Hughes,
Prentice-Hall, Inc. Englewood Cliffs, New Jersey, 07632
Practical Problems in Mathematics for Automotive Technicians, George
Moore, Nelson Canada-Div. Int’l Thomson Ltd. 10987654
mechanics terminology/ESL
Technical Language Training for Foreign-trained Auto Vehicle Mechanics,
Kelso, Brigid, Skills for Change/OTAB, 1996
Occupational Terminology Workshop – Curriculum for Auto Service
Technicians, Kelso, Brigid, MCZCR/M.S.S.B., 1998
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8 COMMUNICATION IN THE WORKPLACE
Activity 1: Comprehension
1. What should you do to give good customer service?
2. What shouldn’t you do if you want to keep customers?
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Activity 2: Comprehension
Circle the most appropriate way of giving bad news in the following sentences.
a) After I called you, Mr. Jones, I realized that I forgot to include the G.S.T. on the
labour part of your estimate. The revised estimated is $359.90.
b) Sorry, but my boss said I have to charge you G.S.T. on labour, so now you owe us
$359.90. If you have a problem with this, you can speak with him.
c) I’m afraid I’m going to have to charge for G.S.T. on labour, Mr. Jones. I forgot to
include it. I’m really sorry. It’s my fault.
a) Ms. Singh. I have good news and bad news. The bad news is that we can’t find a grill
for your K-Car, but the good news is we did find one for a Reliant.
b) Ms. Singh, we can’t locate a grill for your K-Car. I can, however, get one for a similar
car. Would you like me to order this one?
c) Hi, Ms. Singh. I’m trying my best to find a grill for your K-Car, but I haven’t been able
to find one yet.
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Communication In The Workplace
Activity 3: Comprehension
Read the dialogue and answer the questions that follow:
Dialogue
Mechanic: Hello, is Ms. Wong there?
Customer: Speaking.
Mechanic: Ms. Wong, I’ve had a look at your brakes and I’m going to have to lubricate
the sliders.
Customer: What are sliders?
Mechanic : The sliders touch the rim of the wheel, like on a bike, and when they’re not
lubricated properly, you get that squeaking sound. To service your front
brakes and lubricate the sliders, it’ll be $27.50.
While we were checking the car, we also noticed too much wear and
cracking on both the alternator and air conditioning belts. If these belts are
not replaced, the battery won’t recharge properly and you won’t have
proper operation of the air conditioning system.
Parts will be $39, and labour is $88.45. With taxes, it comes to $146.57. I
can probably have it ready by tonight. Do you want me to go ahead with it?
Customer: Okay, if you think it’s necessary. Does my warranty cover it?
Mechanic: Your warranty is only good for three years, and the car’s six years old. I do
think this work is necessary. I’ll start on it right away and if I run into any
problems, I’ll call you by 4:00 this afternoon. Otherwise, I’ll call you as soon
as it’s ready.
Customer: Sounds good, thanks.
Mechanic: You’re welcome, bye.
Customer: Bye.
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Activity 5: Pronunciation
Write a dialogue on the lines below. Practise the dialogue with your partner and get some
help from the instructor on words that are difficult to pronounce.
Your dialogue
Real stories…
Juan and Ivan work in an auto shop. Ivan took his tools from the shop to his cottage four
hours away to work on his car. He forgot them at the cottage and now has no tools. He
asks Juan if he can borrow his tools for the week until he can return to his cottage to pick
up his own.
Juan lends his tools to Ivan. Thursday morning, he looks for his pneumatic drill and
cannot find it. He last saw it on Monday morning. When Juan asks Ivan that morning if
he’s seen it, Ivan says he hasn’t seen it all week. Juan suspects (thinks) Ivan is lying but
says nothing. It’s lunchtime and Juan knows Ivan is having lunch at the coffee shop. He
goes to the shop, and in front of two other technicians, he accuses (blames) Ivan of
stealing the drill and demands that he buy him a new one.
Ivan denies stealing the drill. The boss tells Ivan that he should be using his own tools and
that he shouldn’t bother coming to work without them.
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Communication In The Workplace
Activity 7: Pronunciation
Listen to the instructor say the following words, mark the stressed syllable, then repeat them
yourself aloud.
denies co-operative suspects accuses
Activity 8: Writing
With a partner, change the following accusations so that they are not blaming.
1. This accident is all your fault. Are you stupid? Didn’t you see the sign?
_________________________________________________________________________
2. My paycheque is wrong. Are you trying to rip me off?
_________________________________________________________________________
You work in a shop in which almost everyone, including the boss, speaks Italian. They
often tell jokes during lunch, none of which you can understand. When you ask them to
repeat the joke in English, they say that it would take too long. You mention it to the boss
one day, but he says that the jokes aren’t that funny anyway, and that he can’t tell his
experienced workers to speak in English. This is beginning to bother you. Talk to your co-
workers.
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Accepting feedback
When anyone, but particularly an employer, informs us about one of our weaknesses, we can
feel bad. Part of the job of an employer is to give feedback to workers (let them know their
mistakes), particularly to their apprentices, so that they can a) be aware of their mistakes and
learn more, and b) so that the employer’s reputation and quality of work does not suffer.
Being able to accept feedback (especially when it is negative) is a skill made up of the
following five steps.
1. Accept the feedback.
2. Apologize for your actions if you are indeed wrong.
3. Thank the employer for pointing out the problem, ask how it can be avoided in the future,
and
4. Assure the employer that you will try not to make the same mistake again.
5. Give an explanation (only if you are sure the employer is wrong). Avoid saying “you” as
it sounds like you are accusing. Say “maybe a mistake was made when”
Real stories…
Vladmir’s Problem
Vladimir has been working on the same car for three days. His employer has asked him
how it’s going at the end of the first two days. On the third day, he calls Vladimir into his
office and asks him if he’s having a problem. Vladimir says no and looks puzzled. His
employer smiles, but looks a little worried too. Then he tells Vladimir that although he’s
doing a good job, he must increase his speed if he wants to keep working here. Vladimir
is a perfectionist and becomes so insulted that he gathers up his tools and quits at once.
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Communication In The Workplace
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9 COMMUNICATION IN THE COMMUNITY
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Activity 1: Pronunciation
Listen to your instructor say the following words. Mark the stressed syllables, then practise
saying them out loud.
acknowledge has company valuable
has a company network bargain hunting
Family
Members of your family have different skills and backgrounds. You can tap into their
knowledge and their networks.
Friends
Your friends have skills you may not be aware of and they have their own networks. Ask to
be introduced.
Neighbours
Because you live close by, you have chances to develop close relationships. Find out who
your neighbours are. You know you already have one thing in common—your choice of
residence.
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Communication In the Community
Religious community
People who share the same faith at your temple, mosque, church or synagogue can advise
and support each other on common issues.
Suppliers
Because you do business with them anyway it is easier to find out more about them and find
out if they might need your services.
Clients
You serve them and you have built up a relationship of trust. Ask them to serve you in
various ways, as suppliers, supporters and referrals.
Co-workers
Find out about their skills and knowledge. You may be able to help each other.
Clubs or association members
If you are involved with any community or professional associations or activities, you have
a ready-made network. Most people join these groups to meet others. The door is already
open.
Volunteer groups
One of the reasons people volunteer is to meet others. Get to know your fellow volunteers
better.
Acquaintances
These are people you meet in work and social settings. Don’t waste the opportunity to begin
friendships and networks this way. Ask each person you meet to tell you more about him or
herself.
Activity 3: Pronunciation
Listen to your instructor say the following words and mark their stressed syllables. Then say
the words out loud.
residence acquaintances tap into
synagogue residents mosque
Activity 4: Matching
Match the words to their definitions.
1.___ synagogue a) people you know less well than friends
2.___ acquaintances b) where you live
3.___ tap into c) access
4.___ residence d) Islamic place of worship
5.___ mosque e) Jewish place of worship
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People you see every day People you see every week People you see less than
every week
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
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Communication In the Community
Small talk
Sometimes the people closest to us have the information we need. It’s easy to approach
family and friends, but how do you ask for things from strangers? By finding things that you
have in common. In Canada, it is considered impolite to DIRECTLY ask people:
• where they live
• what they do for a living
• whether or not they are married
• what their religion is
While it is not necessary to know if someone is married, knowing if they have children,
especially children around the same age as your own children, can be important. Answers to
the other three questions can be important, but you just have to ask for them INDIRECTLY.
Some newcomers say that Canadians are cold because they don’t like to share this
information. In many countries, the above information is asked for upon meeting someone,
so that you know how to address someone. In Canada, however, we address everyone the
same way, regardless of how they answer the above questions.
Canadians generally keep this information private for fear of being discriminated against. If
someone asks them where they live and what they do and what their husband or wife does,
they are afraid the person asking may want to find out their socio-economic status, or how
much money they earn. Asking whether someone is married is tricky because in many other
countries one treats someone who is married with more respect. Many Canadians are not
married, are divorced or separated, live with a male or female “partner” without being
married and all of these people may have children. They are all treated equally.
In addition, many Canadians do not publicly practise any religion. They may be afraid to
answer these questions directly for fear that they may be discriminated against.
However, since it is important to get this information from the people in your network, so
that you may help each other, the best way to find out the answers to these questions is
INDIRECTLY, or by sharing information first. This way, others are more likely to share with
you. For example, if you say, “It took me an hour to get to class today. My bus was late!” the
other person will probably ask something like, “Where were you coming from?” After you
tell them from which part of the city you came, you can ask them where they came from.
Activity 6: Pronunciation
Listen to your instructor say the following words and mark their stressed syllables. Then say
the words out loud.
socio-economic address (verb) status
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When you are finished, share your information with the other pairs in the class.
5. ... gets off at the same subway stop or takes the same bus you do
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Communication In the Community
Your message:
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90 Steps to Employment
10 PERSONAL PLAN
Self-assessment
This self-assessment will help you think about your previous education, training, and
experience, your skills and knowledge, your interests, and help you make a plan of action.
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92 Steps to Employment
Personal Plan
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1.
2.
3.
4.
5.
94 Steps to Employment
Personal Plan
Activity 4: Research
To help you achieve your personal plan, use training and upgrading pamphlets, flyers and
calendars to find information for training and upgrading opportunities in your field.
English as a
second language
(ESL)
ESL/mechanics
English
upgrading
Job search
programs
Co-op programs
Volunteering
opportunities
Other
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volunteering
visit Charity Village’s Web site at www.charityvillage.com for a listing of
volunteer jobs in the non-profit sector
For more information on…
visit www.voe-reb.org/welcome.html for a matching service for volunteers
and agencies across Canada
look in the Yellow Pages for volunteer centres in your city
community programs
look for pamphlets advertising community workshops
look for any ESL/mechanics classes, seminars or workshops in your
community
check your local community college
language training/ESL
free ESL and word processing courses are available through the calendars
for boards of education and the bulletin boards at your local library
96 Steps to Employment
11 GLOSSARY
alloy
combination of two or more metals
aluminum
a lightweight metal
axles
spindle, either fixed or rotating on which wheels are fixed
backfiring
premature ignition causing explosion in cylinder or exhaust pipe
bumpers
rubber covering fenders
certification
a licence to practise an occupation
clutch
device connecting and disconnecting transmission to engine
components
parts
compressed
squeezed into a smaller space
couplings
links connecting two pieces of machinery
dashboard
cover for electronic equipment behind steering wheel
dents
depressions in hard material left by pressure or blow
devices
tools or instruments
diagnose
find the problem
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differentials
gears that allow rear wheels to rotate at different speeds while rounding corners
dolly
block used for stability
drive lines
transmit power from transmission to gears
epoxy
glue-like material used to bond things
estimates
detailed outlines of work to be completed and fees
faults
problems or irregularities
fenders
metal or plastic strips around base of car
file
used to sand rough surfaces
flat rate
method of pay based on work completed, not time
grills
ventilated cover for the engine
grind
crush into small particles
hood
engine cover
lubrications
greasing or oiling to prevent friction and grinding
inspect
check
prerequisites
courses needed to be taken before taking other courses
primed
prepared
98 Steps to Employment
Glossary
primer
paint undercoat
seams
where edges meet
shafts
gear coverings
static
still; unmoving
suspension
supports vehicle on its axles
transmission
transmits power from engine axle
tune-ups
regular inspection and repair
vibration
continuous back and forth movement
weld
join using heat to bind metal pieces
wrenches
tool used to turn bolts
write-off
a vehicle so damaged, it’s not worth repairing
unibody
one-piece body
WHMIS
Workplace Hazardous Materials Information System
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