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  • Objective: Sagar

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    Sagar Kashyap
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    Sagar is seeking a creative position that provides challenges and opportunities for growth. She has over 10 years of experience in customer service and quality auditing roles. Her responsibilities included monitoring agents, providing feedback, training new hires, and analyzing performance metrics. Prior to her current role, she worked as a customer service representative where she achieved targets and mentored other agents. Sagar holds an MBA in HR and has additional qualifications in commerce and computer basics. She is self-motivated, confident and enjoys listening to music and making friends.

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    Resume

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    Sagar is seeking a creative position that provides challenges and opportunities for growth. She has over 10 years of experience in customer service and quality auditing roles. Her responsibilities included monitoring agents, providing feedback, training new hires, and analyzing performance metrics. Prior to her current role, she worked as a customer service representative where she achieved targets and mentored other agents. Sagar holds an MBA in HR and has additional qualifications in commerce and computer basics. She is self-motivated, confident and enjoys listening to music and making friends.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    43 views2 pages

    Objective: Sagar

    Uploaded by

    Sagar Kashyap
    Sagar is seeking a creative position that provides challenges and opportunities for growth. She has over 10 years of experience in customer service and quality auditing roles. Her responsibilities included monitoring agents, providing feedback, training new hires, and analyzing performance metrics. Prior to her current role, she worked as a customer service representative where she achieved targets and mentored other agents. Sagar holds an MBA in HR and has additional qualifications in commerce and computer basics. She is self-motivated, confident and enjoys listening to music and making friends.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    of 2

    SAGAR

    _______________________________________________________________________________________________

    Objective

    Seeking a position that involves creativity, challenges and that provides me, an opportunity to
    constantly strive to explore, innovate & excel in attaining organizational and individual goals.

    Current Employment

    Working as a Quality Auditor in Spice BPO Services Ltd., from July 1st, 2008 till the date &
    providing services for the process Punjab Postpaid , JK and HP Helpline of client IDEA Cellular

    Current Responsibilities

    1. Monitoring voice transactions of Customer Care Executives


    2. Sharing feedback to Executives for the improvement
    3. Sessions on Introduction to Call Quality guidelines for the new batches as per requirements
    4. Certification of New Batches
    5. Compliance Audits
    6. Identify bottom performing CCEs, facilitate retraining with Team Leaders/Trainers and
    closely monitor their post training performance
    7. Participate in Client Monitoring sessions and share client feedback with Team Leaders /
    Trainers / Agents.
    8. Conducting Job knowledge Quiz at month end
    9. Daily Briefings,
    10. Team Meetings & One-One Session of Executives as per requirement
    11. Daily Score Card and MIS report maintained
    12. Various Analysis done ( low and High AHT )
    13. In the absence of trainer training conducted
    14. Quality Sessions of new batches and Quality Induction conducted

    Prior Experience as Customer Service Representative

    Name of Organization: Spice BPO Services Ltd.

    Period: May ,22nd, 2006 up to Jun 30, 2008

    Designation: Process Associate

    Job Responsibilities

    1. To Make outbound calls to provide new Packs and Tariff to the customer
    2. Promoted customer satisfaction through clear, concise communication

    3. To achieve the KPI Targets e.g. Quality, Login time etc.


    4. Mentoring the new agents

    Achievements

    o Rewarded for giving 100% quality in all parameters in Go Green Project


    o Quality star for the several months
    o Spice BPO's certified mentor

    Education

    o MBA In HR From UIAMS Off Campus Punjab University Chandigarh


    o Graduate in Commerce, have done B.Com. from the Govt. College 42-C Chd
    affiliated from Punjab University in 2006
    o Senior Secondary (12th) from C.B.S.E. in 2004
    o Matric (10th) from C.B.S.E in 2002
    o Pursuing M.Com

    EXTRA CURRICULAR ACTIVITIES

    • Basic of Computer
    • English typing

    Personal Information

    Father's Name: Sh. Mohinder Singh

    Date of Birth: 14th April,1985

    Sex: Female

    Nationality: Indian

    Communication: Punjabi, Hindi & English

    Hobbies: Listening music, making new Friends etc.

    Self Description

    Self motivated, confident and energetic person with broad outlook in life. Excellent relation with
    people I worked with or the people I worked for. I believe in continuous improvement and
    augmentation of my skills and knowledge…

    Date: Signature

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