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Third Wave (1999-2002)

Cleansing, Computerization and Manualization


• Change of management
• Mr. Jose R. Mosquite was appointed as the first General Manager

Mr. Jose R. Mosquite


General Manager
2000 to Present

THE CHALLENGES
a) To manage the increasing delinquency rate.
b) To rationalize a topsy-turvy Coop records.
c) To unite all employees towards a common goal.
Positive Performance
a) Adoption of new policies:
Off-setting of problem accounts
Return of investment
b) Shift from share-leverage to capacity based lending
c) Innovations in Micro-finance programs such as PASKO & PAST.
d) Computerization
e) Review, formulation & Manualization of Coop policies & procedures
f) Creation of new designation: Marketing Assistant
h) Offering higher savings interest rate and better benefits to win trust & confidence
i) Early Retirement offered for personnel who could not adapt new learning, system &
structure
IMPACT
• Delinquency lowered from 50% in 1999 to 37% in 2002.
Negative Effect
• Decrease in total assets & in members’ equity
• Slowed down the growth in savings deposit

Fourth Wave (2002-Present)


Exponential Growth and Opportunities
• Exponential growth in all parameters such as in total assets, savings deposit,
members equity, membership & the like.
• Massive Expansion from 4 offices in 2002 to 24 offices to date.
• Reduction of Delinquency From 37% in 2002 to 8% to date.
Values Credo

HONESTY AND INTEGRITY


We believe that the trust and confidence of all our members, clients and other
stakeholders are essential for our cooperative to attain business efficiency,
effectiveness and excellence.
We commit to uphold the values of honesty and integrity in all our dealings
with one another.
DISCIPLINE AND MORALE
We believe in boosting and maintaining the morale and discipline of the
members, officers and employees of the cooperative as a means to achieve our
goals.
We commit to abide by the laws, policies, guidelines and other rules
formulated for and by the cooperative.
CUSTOMER SATISFACTION AND DELIGHT
We believe that our continued existence as a cooperative is guaranteed with the
full support of satisfied, delighted and loyal members and clients.
We commit to provide quality and competitive products, services, and
programs to all our members, customers, and clients.
COMPETENCE AND LINKAGES
We believe that the growth of our cooperative lies greatly on the competence
and hard work of the elected officers, the cluster leaders and the coop
personnel, and the linkages we have with other stakeholders.
We commit to invest our time, efforts and financial resources to develop the
right systems, strategies, structure and people, and strengthen linkages with
cooperative network and other stakeholders.
PROFESSIONALISM AND CARE
We believe that the welfare of the cooperative as an organization should
prevail over the personal interests of all its stakeholders.
We commit to transact and conduct our business and decision making process
with utmost professionalism and care.
GOD-CENTEREDNESS
We believe that all the undertakings and business affairs of our cooperative
must have the guidance and blessings of the Almighty.
We commit to put God at the heart of all our cooperative’s business and
personal endeavors.
COOPERATION AND TEAMWORK
We believe that the survival of the cooperative is assured with the unity and
cooperation of all the coop members, officers and personnel.
Mr. Jose R. Mosquite
General Manager
ADRIAN S. SINOCRUZ
BRANCH MANAGER